Bought 3 cars with them. This is the last.
This is our third purchase with Lennock Motors Phillip. Previous two experiences have been wonderful. This experience was horrible. From rude and arrogant salesmen who were quiet demeaning, to a horrible finance representative who did not provide us with all options for payment. The car when received was not detailed according to the commitment that was made and was dirty inside. I provided direct feedback to the finance representative and asked if they were now owned by someone else. They are and the change in owners has definitely changed the customer service and attitude of the staff. I think they care less about the customer as I was told they now own practically all of Woden dealerships.
The best customer service I've ever had in a car dealership
I bought a VW Convertible today and the customer service was outstanding from Sami and Lachlan, they went above and beyond to have the car ready when i asked, they kept me informed every step of the way and explained all the workings of the car and the extra benefits i may want in a calm manner, no question i asked them was too silly or unimportant and they really made me feel important and valued.
Not once did i ever feel like a number or that dare i say it..I was getting ripped off quite the opposite.
Lachlan even programmed my phone into ...
Would always recommend Lennock and Peter Munday and the team .
Love my new Touareg, loved my previous Toureg and prior to that love my GTI. The Lennock team at Philip are all very customer focused and go out of their way to assist and make you feel special as a customer of theirs . I don't think I've ever walked into the showroom without at least or 2 of the staff asking me if I would like a cappuccino or a latte . I have to say they are also experts in making you feel like you've won the lotto when you collect your new car ! Peter Munday is a great leader and role model and you can see how staff have taken on his high standards when dealing with customers . I do recommend people all the time to Lennock VW and I will continue to . .
Avoid this dealership! They sell lemons
Beware of this trader! This review is to share my experience dealing with this dealership.
I recently purchased a second-hand Audi TT at 150 Melrose Drive. Since purchasing it all I’ve had is headaches with the car and ongoing signs I was sold a lemon.
I flew from Melbourne to Canberra to have been sold a car that presents the below issues;
- Rear panel damage that was denied by the dealership when questioned through the negotiation process via email/phone. If I knew the car had body work done to it I would not have purchased it!
The worst ever dealership. Avoid at all costs !!!!
Bought a Nissan X-Trail (Ti) model from Lennock Canberra in Phillip and they delivered an Nissan X-Trail (TS) model. When I complained, they changed the badge on the car from TS to Ti but the workmanship was so bad, the paint got chipped off from the place where they changed the badge.
When I complained again, they tried to fix it by painting the area but again the work was incredibly bad and they could not color match properly. and the painted area looks different to the rest of the car.... Now I am stuck with a brand new car with a visible issue at the back door of the car and I am told that nothing can be done about it (they said the whole back door can be repainted but there is a good chance that the color does not 100% match the rest of the car).
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