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Courtney RGreater Melbourne (Metropolitan), VIC
Microwave kept setting on fire even after it was 'repaired'
This microwave was amazing - great look, sings when the food is ready and fits into our kitchen spot perfectly. HOWEVER, out of nowhere this microwave caught on fire. Took it back to good guys and got it 'repaired'. Less than a week after getting microwave back from the repairer (Magnatron was deemed to be the issue) it caught on fire again. We have since returned to Good Guys and received a refund but extremely unhappy as I really liked this microwave.
Purchased in September 2021 at The Good Guys for $199.00.
1 comment
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Stylish, compact, light - but died after 2.5 years
Bought this one to fit in a shelf area that previously had a larger Panasonic 32l unit in it. We were disappointed with the Panasonic dying after a relatively short life and hoped the LG would fare better. The LG is compact, light (<10kg) and looks great and has overall performed well. It is on noisy side in terms of cheerful/annoying tunes when it has finished (and keeps on beeping until you see to it.
Today it stopped working - rotates the turntable, fan goes, and it makes a ticking sound - but no heating happening.
The frustrating thing is...Read more
Purchased in September 2021 for $230.00.
1 comment
LG A.LG
Hi Pete,
Thanks for taking the time to reach out and sharing a review on your experience with the MS2596OB, I have sent through a PM on Product Review to discuss this with you.... Read more
This is accessible by clicking on the top right of the page and your inbox will appear. You may also send through an email to [email protected] or alternatively contact us via our Facebook page :) Thank you, Alicia/LGA
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Roxanne B.Hunter Region, NSW
- NeoChef MS2596OB (Black)
- Verified purchase
Looks great, however, glass door shattered before using it. Very dangerous!
I bumped the top of the glass door with my hand and the outer edge of the glass door on all sides exploded on to the kitchen floor leaving shards of glass & sharp edges on all sides of the door. The rest of the glass cracked extensively. I have been Food Tech teacher for 13 years & I have never seen anything like it. I cut my foot and if a child was in front of the microwave when this happened it would have been disastrous. I will take it back to the Good Guys tomorrow and ask them to contact the ACCC to see if a product recall needs to be in place.
Purchased in January 2021 at The Good Guys for $188.00.
1 comment
LG A.LG
Hi Roxanne,
Thanks for taking the time to reach out. We appreciate your feedback and we are so sorry to hear that you had a bad experience and would like to look into this for you, if you could pleas... Read more
e contact us as soon as possible on our email [email protected] or alternatively you may also contact us on Facebook so I can look into this for you.Similar opinion? Write a review on ieatwords.com.au!
Find out how LG NeoChef MS2596OB (Black) compares to other Microwaves
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Thehonestreviewer
- 48 reviews
I love it
At the moment its still new so it heats food up quickly even within a minute I was amazed as I thought LG I was a bit hesitant when buying it. But it has so many features and for busy bees you can download an app to turn it on and heat your food just before you get home all from your phone. Surface in and out is easy to clean better then previous microwave's I've come across and its roomy too. Not noisy and I even got it at a good price too.
Excellent customer service The good guys mile end SA store . Staff member was honest and told us which was the best for the price range we were looking at and she new the products and features to items very well too.
The staff at the front where you pay were also great all gave service with a smile.
Purchased in December 2021 at The Good Guys.
2 comments
LG A.LG
Hi Thehonestreviewer,
Thanks for sharing your awesome review, we are so happy to hear that you are enjoying your LG Neochef and greatly appreciate the support :)!... Read more
If we are able to help you with any questions in the future please contact us on 1300 54 227 Thanks again for choosing LG, Alicia/LGYou're welcome Alicia and thank you for the reply
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Flimsy Glass Door Shattered
We have owned this microwave for less than one year when a small bottle of vanilla essence fell on the top corner. The whole glass door shattered into pieces and apparently not covered by warranty. Do not recommend this product.
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Sandeep SSouth East Queensland, QLD
- 8 reviews
Great size microwave
I bought the smallest microwave I could fine to have in our galley space. Despite its size, the microwave surprisingly is able to fit larger items with ease. We only use our microwave for reheating food and nothing else so it fits our purpose.
Purchased in October 2021 at Harvey Norman for $169.00.
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EvsGreater Melbourne (Outer), VIC
- 2 reviews
Great so far
We've been using our microwave for a few months now and finding it easy to use,
it has energy saving features. Its compact design doesn't prevent it from doing a good job. Can fit a large dinner plate and can evenly heat a big variety of dishes.
Defrost function took a little time to get the hang of, but good after some practice
Purchased in July 2021 at The Good Guys for $149.00.
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Daniel P.Hunter Region, NSW
- 15 reviews
Good. Needs some work on the design
Functionally quite sound. Heats food efficiently and evenly with minimal noise.
The ease of use could be improved. Can be a little frustrating attempting to access the lesser used functions under the door.
A very good choice.
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MsTiffGreater Melbourne (Inner), VIC
- 4 reviews
- NeoChef MS2596OB (Black)
- Verified purchase
Nice and simple
Food tastes great. Easy to use. Not that many functions, but I'm not too fussed. Love the cute tone when it's done microwaving. Food is heated evenly. The hexagonal turntable is very stable and better than the circle ones I used to have.
Purchased at The Good Guys for $150.00.
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Find out how LG NeoChef MS2596OB (Black) compares to other Microwaves
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Review
- 4 reviews
- NeoChef MS2596OB (Black)
- Verified purchase
Great product
Heats quite well and evenly, easy to use the features though can be annoying to need to open the door to access some of the less used controls, good small size, it also looks stylish.
Purchased in June 2021 at The Good Guys for $192.00.
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mkrdPerth, WA
- 14 reviews
- 6 likes
No timer option. Hard to read programs as behind the door, stupid chiming during cooking.
No timer function. Have to turn off at the gpo to set time after power outage. Door needs to be open to set program. Poorly designed electronics. It also chimes during the cooking,
why?? Try cooking porrige early morning without waking the whole house! Bought based on choice magazine. Rubbish microwave compared to sharp carousel.
Purchased in November 2021 at Harvey Norman.
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Siemen F.
- 12 reviews
- 3 likes
- NeoChef MS2596OB (Black)
- Verified purchase
Good looking excellent microwave
Perfect microwave for small jobs.
It's compact and the build quality is amazing.
it also looks really slick and modern.
we initially purchased it for baby food and bottles etc but have been using it for ourselves for a while now too.
Heating food is quick and efficient.
The defrost function is simply amazing, defrosting steak, it comes out nice and red, not already cooked on the outside.
The only downside it has is that the tune for when it finishes cannot be turned of or turned down even. it's quite a hectic song it sings!
Purchased in October 2021 at Harvey Norman for $135.00.
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Mid CHobart, TAS
- 12 reviews
- NeoChef MS2596OB (Black)
- Verified purchase
Love this microwave!
I love the sleek minimal black design and the fact that it isn't covered in buttons. It's super fast in heating up food and plays a nice little jingle at the end which reminds me of Super Mario.
The food heats evenly and the interior is easy to clean. The door opens and closes really smoothly too which I appreciate because my parents have one that moves when you pull the door open.
One other thing I noticed is that it doesn't have a display showing all the time, it goes away, so you're just left with a dark black panel, no ugly LCD clock sta...Read more
ring at you. It's very quiet which is important considering the kitchen is near the living room. Can't think of any downsides so far. I'm really happy with this microwave and would definitely recommend it.Purchased in March 2021 at The Good Guys for $156.00.
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The reviewer stated that an incentive was offered for this review
DonGreater Melbourne (Outer), VIC
- 2 reviews
Got all the features we need. Love it
Purchased an Year ago and really happy with this so far. The build quality on this microwave is better than average. It makes nice tones compared to traditional microwaves which is cool too.
Purchased in July 2021 at Harvey Norman Retail Stores - Appliances for $229.00.
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The reviewer stated that an incentive was offered for this review
SMJ
- 5 reviews
- 2 likes
- NeoChef MS2596OB (Black)
- Verified purchase
Happy with the product
Have tried re-heating and de-frosting only. Works well. No complaints yet. Bought the black one which looks great too. Very easy to use with minimal buttons and easy to clean. Happy with the product so far.
Purchased in November 2021 for $189.00.
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Find out how LG NeoChef MS2596OB (Black) compares to other Microwaves
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Shell P.
- 5 reviews
- NeoChef MS2596OB (Black)
- Verified purchase
Great size and quick reheat
Really good one, nice design with perfect size for my kitchen. Glass and inside easy to clean. heating and defrost real quick and keep the ingredients fresh as much as I want.
Purchased in February 2021 at Harvey Norman for $195.00.
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MezAU
- 10 reviews
- 2 likes
Dubious to start but now I love it.
Bought it because of the easy cleaning outside and inside. No nasty corners to collect grime. Nearly sold it to buy an easier one to use but stuck with it and now love it. Takes a bit of getting used to. I put it in the pantry but it was too hard to see the panel. Canstar gave it a 5 star rating so it must be good. The "end" tune is a bit annoying but like the reminder that you get for 5 minutes.
Purchased in June 2021 at The Good Guys for $199.00.
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OwenBARDEN RIDGE
- 4 reviews
- 2 likes
LOVE IT!
I really like this microwave. It cooks fast and even, has been trouble free and the extra settings for not burning popcorn, softening ice cream and butter and express defrost are great.My Wife and I are very happy with this product. Lots of room on the inside to cook most anything you might need to.
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Alyssa LorimerFairy Hill
- 4 reviews
Excellent microwave
I love this microwave. We only ever use the +30 second functionality on microwaves and I love how there are only 3 buttons on the face of the microwave making it really easy to clean (all other normal functions are included when you open the door). Also, the LED light illuminating the interior is so bright you can actually see what's going on when the microwave is in use.
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EliseMaroochydore
- 10 reviews
- 8 likes
Nice microwave
Bought microwave to replace an old LG microwave, so far very happy. Lots of functions, quite and doesn’t beep like an alarm clock. Lots of space inside so great for microwave baby steriliser. Also easy to clean and looks sexy. My one issue is that some of the reheating functions are a little complex to use.
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Questions & Answers
Rhema T.asked
How do you roast chicken an vegetables in it?!?!?
No answers
Sriasked
How to cook popcorn (pop corn kernels)?
No answers
Rebecca Rasked
Can you turn off the ridiculously loud sing song when it has finished?
No answers
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LG A.LG
Hi Courtney,
Thank you for sharing your feedback on your microwave, we are really sorry to hear that you had a bad time with this product and I will definitely make sure to share this with management and the team.... Read more
Thank you, Alicia/LGA