I purchased In June 2018 from Harvey Norman. This machine is still under warranty with LG until June 2020. This machine has been leaking on and off since I first purchased this machine and despite multiple calls between both the store of purchase and LG, the machine is only now being booked in for Review/? Repair. Because there was been issues with the leaking, I have also requested this machine be replaced. However, LG customer service have said they will only get a technician to come to review and possibly fix and have currently refused to re...Read more

Machine is just 12 months old.

I found my 10 year old Meile did a better wash and more gentle on clothes. But this machine is HUGE though so good for large families. Definitely fits king bed sheets or king doona to be washed. Need to use extra rinses with big loads though so not certain on the water efficiency rating there, yes I use only a very small amount of washing detergent.

Purchased through Harvey Norman and somehow accidentally only delivered top part. Took over a month to get bottom section found and delivered. Absolute no advice or...Read more

Bought this machine in March because their cash back promotion over the Samsung.
Noticed pool of water on the floor after only one week, call to LG but without answer, found out the flexible water pipe is badly made and not fit correct, had to replace it with the old 15 years pipe myself. The other issue with this unit is the touch buttons on the bottom washer very hard to active, still waiting for answer from LG.
LG cash promotion is a scam, after submit the claim within 2 week and follow their website to supply both serial numbers, their w...Read more

Bought machine in 2018. Within 12 months noticed some leaking on laundry floor. Got LG repairer out who couldn’t find a leak and told me to use less washing power. Did so and leak got worse over the following 3-6 months. Even leaked on drier cycle and when using no washing powder to test theory.
Leak made floor wet and pooled on the top of the small washer. Water then spilled down the side of machine onto the lid area of the washer below causing the lid hinges of the small washer to start to seize up and the small washer is now smelling from s...Read more

I used to love this machine but 1 year in, nothing but trouble. LG know there is a problem with the screws popping out of a part and at one year this happened, they replaced them with bigger screws, 2 months later the screws popped out again but this time threaded and now the bowl has to be replaced also, the movement also caused parts to rub on wires, (luckily they were covered in electrical tape, to me this is a fire hazard in itself as I use it at night). Good luck dealing with LG service, they just give you the run around, tell you they w...Read more

We bought the LG Twin Wash from Harvey Norman a few days ago. We are blown away by its HUGE capacity, we expected loooong washes due to the large load capacity, No, it washes pretty fast, clothes come out super clean, this machines water spay jets and cleaning functions are cleverly designed, its extremely efficient, it was real easy to install, it's easy and great fun to use. Our super king duna fitted with room to spare and washed perfectly, a drum large enough for a HUGE family wash load on top, 2.5kg top loader mimi washer for delicates ...Read more

Spent hours researching the product on-line before buying. On opening packaging, information was disclosed which, if it is on LG AU's website, certainly does not leap off the page. Result? Product appears, from the papers that shipped with it, to be unfit for my purpose. Try LG online chat - operator knew nothing. Telephone LG and operator knew nothing but promised a call back by a product specialist. No call when promised.
Decide to use product in another situation to avoid the hassle of repackaging and returning and no doubt LG resistance to...Read more