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112 questions from our users

Sue N John S.

Sue N John S.asked

WT-H750 (7.5kg White)

When I request a cold wash the water filling the machine is hot.



2 answers
Rudy C.
Rudy C.

Hi, At the risk of asking what may seem silly, are you sure the hot and cold hoses are connected to the correct tap?
If in doubt, try swapping them (the hoses) over, if that fixes your problem then yes, they were the wrong way round.
Cheers

Sue N John S.
Sue N John S.

Thank you

Sue N John S.

Sue N John S.asked

WT-H750 (7.5kg White)

When I request cold water wash, hot water pours into the washing machine



No answers
Reinita

Reinitaasked

WT-H650 (6.5kg)

My machine (8 years old)will not fill but continues the cycle - why is this

No answers
Ashleigh B.

Ashleigh B.asked

WT-H650 (6.5kg)

Our machine won’t automatically drain. We can lay the hose flat on the ground and then it will manually drain but not when its during the cycle and in the sink.
We have replaced the drain pump and it’s still not pumping out.

2 answers
Rudy C.
Rudy C.

Hey there,
Firstly I'm NOT a washing machine repair man, but a retired TV repair man that used to fix most stuff at home.
I've actually just got rid of the same model, major failure of bowl motor and drive PCB and not cost effective to repair.

Without being hands on it's hard to say what the problem might be on your machine but there's not a lot involved in bowl drain - pump motor, hoses, drive PCB and cables from memory.
Given that the thing drains if you put hose on the floor suggests strongly either pump motor, pump control PCB or electrical cables and since you've replaced the motor already, that only leaves a pump motor control problem.



I don't have a schematic or anything but from memory the pump is driven directly either from the main display PCB or more likely from there and then via the smaller drive control PCB (also drives drum motor) that sits underneath.
Neither PCB is serviceable and is sold as a complete spare part, the smaller control board is around $150 from bigwarehouse.com.au although you may do better.
The larger main PCB is also available but at around $500 pretty much writes the machine off.

Good place to start is to measure if there is any applied voltage to the pump motor during drain cycle, then tracing cables back to the drive source (one of two PCB's) and measuring again to see if you have a wiring fault.
If no applied voltage at either end then you're stuck with expensive board replacement.

A word of caution though, pump motor is likely 240V mains driven so for someone inexperienced, poking around in a place where there's 240V mains is potentially LETHAL!
If you're not familiar with how to work with electricity, don't go there, much better to replace a machine than suffering electrocution (I've lost a few friends over the years who should have known better)

Hope that helps

Cheers and good luck,
Rudy

Ashleigh B.
Ashleigh B.

Thank you Rudy, I really appreciate such a thorough response.
On a side note, how good are Big House Spares?! I’ve used them a lot recently for various appliances, including the drain pump for the washer and have been very impressed.
I think we’ll just save any more problems and invest in a new machine.
Thanks again!

Terry s

Terry sasked

WT-H950 (9.5kg)

Power tripping on earth need to get to power connections

No answers
Charise G.

Charise G.asked

WT-H950 (9.5kg)

There's a bra wire stuck between inner drum and outer drum .... how do i get it ????

No answers
marva s.

marva s.asked

WT-H550 (5.5kg)

Why has it been discontinued?

1 answer
Kiddo
Kiddo

Not sure but would guess to many complaints

michele t.

michele t.asked

WT-H950 (9.5kg)

Where does the door magnet sit? It needs to be replaced but I can't find where it goes?

1 answer
Kiddo
Kiddo

If your machine still in warranty contact LG i am sorry I dont have any knowledge with your model. But would sell and not by another LG as so expensive to fix if out of warranty they are lemons about time LG sorted out our problems as so unhelpful in customer service

Sarah

Sarahasked

WT-H550 (5.5kg)

The machine stopped mid cycle. I tried to turn it on and it makes a sound, however the control panel wont turn on and I cant turn a washing cycle on.

1 answer
Kiddo
Kiddo

If under warranty contact LG - if it isnt consider it a lemon and dont buy another LG expensive to repair if out of warranty and customer service is rubbish
Sounds like electronic board has failed perhaps try pulling plug out then put back and switch on if nothing happens you are up for expensive repair

Melissa R.

Melissa R.asked

WT-H550 (5.5kg)

Machine displaying PE but filled up first. Have tried switching off and on but still displaying PE... Any suggestions on how to fix?

2 answers
Kiddo
Kiddo

Sorry cant help have not had that problem

Daryl H.
Daryl H.

Sounds like the led display is playing up and it's actually AE but the bottom right corner of the A is not displayed

Rosemary D.

Rosemary D.asked

WT-H550 (5.5kg)

My machine will spin out the water

No answers
Rosemary D.

Rosemary D.asked

WT-H550 (5.5kg)

It will spin the water out

No answers
Trevor Dale

Trevor Daleasked

WT-H800 (8kg)

Think bearings gone on the agitator bowl spins fine just making horrible noise when using aggitator

No answers
webby

webbyasked

WT-H800 (8kg)

Timer says 52 but takes 2hrs for the cycle
Can this timer problem be fixed

No answers
Lance

Lanceasked

WT-H800 (8kg)

When the machine starts the washing cycle and as it runs through the fill up and washing and when it gets to the rinse cycle there is no water flowing through,
I know the solenoids are working because the machine fills up at the start and adds water when needed through the washing but when it goes to rinse there is nothing,
Would there be a problem with control board and is there someway to check it

No answers
Marlee

Marleeasked

WT-H550 / WT-H650 / WT-H750 / WT-H755 / WT-H800 / WT-H950

I have a second hand WT-H750. How do I stop the annoying chiming at the start of the rinse cycle? I've tried pushing the wash and spin buttons together with both the power button off and on and it makes no difference. Any ideas?

2 answers
Jay
Jay

The chiming isn't meant to be stopped, it's to let you know it's half way through the cycle and then it chimes again when it's finished.

Marlee
Marlee

There must be a way to mute it - I don't really need to know that it's half way through. I also do washing at night and it wakes up the whole house

Julie T.

Julie T.asked

WT-H550 / WT-H650 / WT-H750 / WT-H755 / WT-H800 / WT-H950

Doesn’t want to rinse water out of the machine

No answers
Andy Anderson

Andy Andersonasked

WT-H550 (5.5kg)

I have noticed a "isensor" light on the control panel comes on sometimes before the spinning cycle.
Please can you tel me what it means?
Andy! Please email me. [email protected]

2 answers
Andy Anderson
Andy Anderson

I have no answers but I would like to have an answer to my question asked 3 minutes ago!?

Andy Anderson
Andy Anderson

I am still waiting for an answer on my original question about the "isencor" on the control panel.
Andy Anderson!?

Connie

Connieasked

WT-H950 (9.5kg)

Hi
Even thought hot water selected on machine, no hot water coming out
No problem with mains or other products - just this washing machine
No troubleshooting solutions

No answers
Raymond C.

Raymond C.asked

WT-H750 (7.5kg White)

Hi. My LG WT-H750 would spin its main tub, but the small spinners at the center and other of it inside won't work. Anyone here know how to fix it up? Thanks

No answers
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