My friend referred me to Mohammad. As a first time buyer, I had very limited knowledge of how financing for a home loan works in Australia. Mohammad provided an excellent service with due diligence from start to finish. Always fed me accurate information, which helped to make a well-informed decision. Extremely transparent, open and on time. He helped me to connect to the best people/service I needed to settle my purchase. Excellent service and experience thank you, Mohammad!

I don't know about those 5 star reviews. My personal experience with them was terrible. They never process my enquiries. 1 email + 3 phone calls to follow up since last week and still waiting and noting has happened. I've been with Liberty for a year and I wouldn't recommend it to anyone. Even the interest rates they offer, is not competitive at all. Just avoid them!

One thing i will have to say about Liberty is how arrogant they are when talking to people over the phone, i am not sure if they do understand what is Customer Service.

good rate hard to get through on phone marko was extremely helpfull happy to use liberty in the future xx xx xx
xx xx xx xsx xxx xxx xxx xxxx xxxx

Dealing with a company that just never wants u to finish. I paid 60 extremely large payments to finish my loan. But when I call to make I’m done I am informed that I owe them an exit fee. They won’t inform you of this fee so they can still keep charging you extremely high interest and keep listing you as a bad credit risk. Wow an amazing company What another fee to come after that and a fee for that too
Just realise this company is only there to make sure you can never be free of debt.

Liberty sent emails to all borrowers and put a message on their website stating that they're here to help borrowers affected by the Coronavirus by 'Waiving loan fees or charges'. Yet when I asked Liberty for help I was told that they will only assist with fees if we default on the loan! So they're not in fact helping anyone financially responsible who is trying hard not to default - pathetic service and false advertising from Liberty. And on top of that Liberty are charging us 5.76% interest for our loan when I'm only being charged 3.02% on our loans with other banks, and they don't charge a $30 per month service fee either. Get your loan from any other financial institution besides Liberty.

When the current markets are in Turmoil, RBA drops the rate and all big lenders carry it across.
Except liberty - they dont and their clients are some of the most Vulnerable

Save the pain unreasonable unable to help at all if you find yourself out of work or in strife lies are said that they will work with you in hard times then your in foreclosure in no time at all and in the hands of the inevitable collection agents just disgraceful!

Brock Lynch is a fantastic mortgage broker. Not only does he look for a great mortgage across all main banks for his clients, but looks forward to set them up for their future goal.

I dealt with Marko Milutinovic who was absolutely fantastic. Communicated everything and kept me informed every step of the way. Unlike other lenders he told me everything upfront and where I was at I cannot fault the process I went through.

Do yourselves a favour and stay away from Liberty. I have a SMSF home loan and am still paying 6% interest rate. They have not passed on anything in the last 4 rate cuts, they are shameless and refuse to pass on anything.

Very upset with the Liberty.
Crazy interest and unreasonable charge for moveing to other bank after 2 years term.
Do not use them again.
Please do not use that damn Liberty again.
I am done

Marko was fantastic throughout the whole process. Accesible at all times and very detailed in his communication. Highly recommend the Liberty product and looking forward to the next transaction with Liberty.

Steven Bekhit has been great in his dealing, he is an asset to Liberty, very professional and kept me informed

Steven Bekhit was a very professional person and kept me informed at every stage of my loan process, he was transparent in his dealing with me, the process was very smooth and he always picked up my phone and was able to clarify all my doubts, A big thank you to Steven Bekhit

We went directly through a broker who recommenced Liberty. With everyone else turning us down or wanting to charge crazy interest rates, Liberty did everything they could to work with us and helped us get into our new car without any issues at all! The process was so quick and smooth. Couldn’t be happier with the end result and how were treated.

Marko was fantastic every step of the way, dealing with a difficult transaction and explaining each step required as we moved through the process. This made for an easy transition to trading an old for a new vehicle

Matthew provided an exemplary customer service. Always responded to all of my emails and calls in timely, polite with accurate information. May he be recognised as a valued asset in his new position.

As a customer of liberty for the last 6 years, our experience of refinancing has been appalling. Settlement has been scheduled with liberty 3 times over 6 weeks but Liberty are just too busy to come to the party
It seems that getting as many repayments is more important than giving good service to their customers, just plain greed.
Their rates are not competitive, and trying to get a better rate is just a joke .Forget even trying to deal, with retention department
Having had many mortagages with several banks, I would avoid Liberty at all costs.POOR SHOW

Have had a few issues which have now been rectified and will see how the communication and processes go into the future. Hopefully if we stay with liberty our experience will be more positive then in the past and we will be able to recommend this company to family and friends.