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Do not buy
This trampoline took a long time to assemble. Within 12 months the zipper broke and netting deteriorated. Within 3 years there was no bounce. So disappointed in this product, i don’t recommend.
Purchased in November 2021 for $640.00.
Avoid this rubbish product
Bought 3 yrs ago and after very little use the mat and spring material has sagged soo much it's absolutely useless. Avoid this product. Disappointed kids and a complete waste of money
Bought this trampoline in 2017, replacing it this Christmas.
This tramp is rubbish, no bounce, missing parts when delivered. 2 years and it is totally unusable!!! Do not waste your money!
Do not purchase from this company
Purchased this trampoline last Xmas for our 3 kids. Was virtually impossible to assemble. Within weeks, the wire top holding the netting would fall from the top of the poles. With the slightest of breezes, we would discover the whole netting would fall down. The plastic connections at the top of the poles are completely inadequate. We ended up duct taping the wire to each pole, but that still didn't work. One pole completely snapped off at the base. We ordered a new pole in October (and a couple of spares, because this is a really poorly...made product & we foresee more breakages). Lifespan initially emailed us to advise that there would be a delay in getting the poles & they would be delivered in November. Then at the end of November, they emailed us to advise of another delay & now the poles won't be ready until "mid January". So a trampoline that we only purchased a year ago is not usable & the parts that we ordered & paid for in October, we may possibly get in January. They don't even reply to your emails. The worst shonky company ever. We should have paid the extra to buy a Vuly. Our 3 kids (6, 8 & 10) are constantly asking when is the trampoline going to be fixed.
Purchased in November 2021.
Absolute rubbish. Zipper and elastic used for springless failed within two years
Children 10y and younger. The trampoline seems safe when new but it doesnt take long for things to fall apart. The base feet are terrible, I replaced them with some rubber chair feet from Bunnings which work much better.
The trampoline i ordered arrived promptly however we went to put it together as a suprise for our 2 & 3 year old daughter's birthday's to find parts missing. I should have read reviews from others as this seems to be a common occurrence. We had 2 very disappointed children and no apology from the company.
I am still waiting on the missing part as trying to communicate with the help center is ridiculous. They only reply at night and once i reply it takes 24 hours to get a response.
I was told boxes do not get checked when leaving the factory hence the missing parts, seems ludicrous!!
Don't waste your time ordering from this company or be prepared to be disappointed!!!
Hyperjump spring free dont buy
Purchased trampoline less than 2 yrs ago
Material springs stretch and deteriorate in weather need to replace at a cost of about $155 plus postage warranty only 12 months on mat and net zipper broke easily should of bought a cheaper trampoline instead of paying extra thinking would be better quality.
ABSOLUTELY AVOID THIS COMPANY AT ALL COSTS!!! Missing box, missing parts,
ABSOLUTELY AVOID THIS COMPANY AT ALL COSTS!!! Grandmother bought trampoline and swing set for children. Unable to complete the order via their website, it took days of backwards and forwards emails and phone calls scanning credit cards and ID’s before a purchase order was complete. Ridiculously close to a month later only 3 of the 4 boxes arrive on my porch. No contact by the delivery company. Incorrect size of Trampoline was delivered and boxes that were not taped up but just held together with plastic strap. Bolts and screws etc are not i...nside a plastic bag - just thrown in box so OF COURSE NUMEROUS PARTS MISSING. Including the anchor kit for the swing. Holes are not drilled through the wooden swing frame and some holes not thick enough for the bolts. I have called and emailed and spoken to staff members on live chat and I keep being asked to take photos of faulty parts. I keep explaining they are not faulty but MISSING. Customer service girl was rude and still no resolution. I still have no idea when I will get the trampoline replaced and when I will get the missing parts. We should have gone with PLUM. I absolutely regret giving these people business. I mean how hard it is to get the missing bag of parts and get the missing box on a courier? shonky business. Do yourself a favour and give this company a miss completely.
Purchased in January 2021 for $419.00.
Do Not buy - a huge waste of money
I bought the 10ft spring free Hyperjump for my son as a Christmas present in 2016.
The elastic has perished and the trampoline no longer bounces. It has been positioned in a shady spot in the yard and received little direct sunlight.
The company advised me that I should have bought their spring trampoline if I wanted longevity!
They refused to replace the mat and advised I should buy a $130 replacement.
I will certainly not be wasting any more money and would recommend you look for another brand.
- 10ft HyperJump3 Springless Trampoline
- Verified purchase
Avoid at all costs.
Purchased the 10ft Hyperjump springless trampoline in December 2016 and the mat has no bounce left in it. All of the spring straps are stretched so much that my 3 yr old can barely bounce on it anymore. The website claims the springless trampolines have been tested to last over a million bounces. What a load of rubbish!!! Our trampoline is used maybe 2 or 3 times a week for 5 minutes at best (young kids get bored very quickly). Emailed the company to see if we could get any support but just got an email back stating the warranty on the mat is 1...2 months, they also said we can confirm this via their website...big deal!!! This company is only too happy to take your money full well knowing there products are rubbish and give no support. Avoid buying these trampolines at all costs!!!
- 10ft HyperJump3 Springless Trampoline
- Verified purchase
I would not recommend this trampoline at all!! Terrible
Screws and bolts were missing in the box including the ladder so my trampoline has no proper ladder. A bolt was also missing for the frame of the trampoline. Still waiting for my missing parts after 3 days.
The legs don't fit in properly at all so our trampoline has no legs at all.
The net keeps falling off just after 3 days my husband assembled it
Terrible quality won't ever buy this again as things made in China are not of good quality.
I don't think this trampoline is safe as missing at boot and don't have proper legs also since the net keeps falling off since the attachments where the net goes were not made well at all!!!
Would not recommend- hard to put together, poor customer service.
This trampoline has been nothing but a headache! Impossible to put together (had to pay a professional). Parts of the netting came unstitched after the first week. Ladder does not line up with the exit making it difficult for the kids to dismount. Customer service dept is not helpful or willing to correct faults.
Don't bother wasting hard earned money, take your business elsewhere.
Great middle of the road trampoline - Value for money!
We purchased this 5 months ago for our toddlers birthday. We purchased online at oo.com.au for about $430 and were able to get a 10ft tramp for the same price as the 8ft tramp through Big W (an alternative stockist). Delivery was quick, although outside of estimated delivery time. The tramp appeared easy to put together. My husband took a couple of hours to work through it on his own and just asked for my help at the end to put the netting on. No complaints from him, he just plugged away. For the price I think the quality is fantastic. It's onl...y been 5 months, but there is no indication of any wear and tear or damage at this point. My toddler uses it everyday, and particularly likes to use the net to bounce off which the tramp withstands easily, though of course she only weighs about 12 kilos. Compared to cheaper trampolines you can definitely see the difference in quality here. The padding around the net is a thick canvas, not the cheap pool noodle material that crumbles in the sun. Same again for the padding around the trampoline. It's a very thick plastic that can be reversed to show either green, or black. It's got a good bounce. My hubby, toddler and I use it together regularly - 3 of us at the same time. From day one the zip has always got stuck in one spot, but it seems to have got better, and not worse, with age. The ladder steps are surprisingly comfortable for bare feet and easy for my toddler to negotiate safely. The "springfree" component, is that the old style springs have been replaced with thick elastic bands. My only negative is that it would be great if it were supplied with more hooks to go under the tramp to secure the elastic bands. It just feels like there is not enough, allowing some gaps. I would highly recommend this tramp. So glad we went this way as opposed to the $200 alternative offered from other retailers for similar. It was difficult deciding whether to fork out that kind of money, but comparing quality you definitely get what you pay for. Originally I felt it was too big, and it does feel a monstrosity in our yard, but in terms of jumping space my 2 year old is growing in to it very quickly.
Questions & Answers
Can you replace a springless and with the one with Springs?
Just wondering if you had any trouble connecting the rods together at the top of the netting? So far putting it all together has been quite straight forward but we are having trouble connecting the blue & red rods! We have tried putting it up on the poles and putting them together on the ground but still couldn't close them...any tips welcome!
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