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OleSydney, NSW
Outstanding service
I've placed a few orders with Lighting Illusions and I have to say I have been impressed each time with the level of customer service provided. This is coming from someone who has worked in buying departments on 3 different continents and has written a book on merchandise planning as well.
1 comment
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Unsurpassed service.
I have never received such excellent customer service in the history of my online shopping. If only other businesses take example from this company with their practices. Lovely light, quick delivery, super fast resolution with problems.
What else can I say, simply incredible. Thank you so much, we’ll done.
1 comment
Cust. ServiceLighting Illusions
This is great to hear! Thank you for your support and taking the time to share your experience!
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Returns
I recently ordered a light fitting that upon receipt I realised was too large for the kitchen. The returns policy was extremely easy and straight forward. I did encounter a technical error which was responded to in 24 hours and rectified. The refund into my account was well beyond my expectations and hit my account before I eve. Received an email from the customer service team. I would definitely order again and recommend to family and friends as even though the product was too large for the kitchen it was excellent quality and the customer service was first class
1 comment
Cust. ServiceLighting Illusions
Thanks for your review! We're so glad to hear you were delighted by our 30-Day Returns Policy!
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MayNew South Wales
- Verified customer
Simple and quick
I purchased 2 pendant lights, the order was easy to do, and delivery quick. Both lights arrived in a good condition. Love the lights and better than I thought they would be.
1 comment
Cust. ServiceLighting Illusions
Thanks for your review May! Glad to hear of your easy and speedy experience! Thanks for your support!
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Very happy with both service and product. Thank you.
The request for a review arrived before I have had an opportunity to use the product yet. However, I have friends who've used it and highly recommended that I try it. So I'm glad it has just arrived, and promptly, thank you.
1 comment
Cust. ServiceLighting Illusions
Thanks for taking the time to review Rose! Glad to hear of your prompt service experience!
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PaulSouth East Queensland, QLD
- 5 reviews
quiet and fabulous fans
I bought the Martec Scorpion fans from the Lighting Illusions website. They arrived quickly and once installed I was extremely impressed by how quiet and effective these overhead fans are. They have a DC power supply which although I don't know what this means, apparently it makes it a quieter motor. I couldn't agree more. On the low settings you can't hear a thing and there is a lovely feeling of air drifting like a whisper over your skin. What a lovely product. It also has a generous warranty whereby if something happens to it they actually send out an electrician to fix it in my home.
1 comment
Cust. ServiceLighting Illusions
Thanks for your review Paul! We are so glad to hear of your excellent shopping experience and that you're enjoying the quieter motor!
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Service
They provided an excellent service with a new project I'm on. Their team leader was so helpful regarding advice and with a hands on approach. I definitely recommend there professionalism and services.
Raymond.
1 comment
Cust. ServiceLighting Illusions
Wow, Raymond, thanks for this great review and your support! Thanks for taking the time to provide your feedback, we're so glad to hear of your awesome service experience.
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MartinNorth Queensland, QLD
Reliable and easy delivery process for online purchase
The service at the store in Brisbane was informative and the delivery time for the light was very good. Having a simple and reliable delivery process is the key to building trust that leads to return custom. I have had unsatisfactory experiences before when purchasing online, so it was good to see how seamless this purchase was from Lighting Illusions.
1 comment
Cust. ServiceLighting Illusions
Thanks for your review Martin! We appreciate your support and are glad to hear about your exceptional service experience at our Valley store!
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100% recommended!
Excellent customer service and fast delivery of top notch goods!
The absolute favorite in my order of fans, outdoor lights and exhaust fans was the Eagle XL fan. It is stunningly beautiful and does a wonderful job in keeping me cool!
1 comment
Cust. ServiceLighting Illusions
Thanks for your great review Stef, glad to hear your new fan has blown you away! Thanks for your support!
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johnSouth East Queensland, QLD
quiet and efficient
easy installation when replacing existing. found plenty of air flow without hitting top speed. one fan did have a slight electrical resonance but seems to have died down. can't fault product or the price and the quick despatch time.
1 comment
Cust. ServiceLighting Illusions
Thank you for your review John! We're glad to hear that your new fans are keeping you cool this summer. Thank you for your support!
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Jim J.
- 2 reviews
A wonderful product.
I purchased one initially on the advice of a friend in NZ and that it was so quiet and efficient I have now purchased this is for our second bedroom. Purchased it online, had it sent to my daughters place and she is brining it to NZ for my Christmas.
1 comment
Cust. ServiceLighting Illusions
Thanks for your review Jim! Glad to hear you're loving your fans so much you've come back for more! Have an awesome holiday season!
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Not in time for xmadd
Ordered 29/11. Lamp was meant to be dispatched in 1 to 3 days according to emails.
Dispatched 16/12 with 6 to 8 business day delivery time meaning it won't make it for xmass.
When I contact the staff they only offered to cancel the order. Express postage should be at their expense when they are that late.
Wont order from again.
1 comment
Cust. ServiceLighting Illusions
Thank you for your review Jack and I'm very sorry to hear of your less than exemplary experience. You're absolutely right, in the chaos of the Christmas period, we dropped the ball on your lamp order.... Read more
Normally we'd be happy to express post, however, unfortunately, your order was already in the post at the time you flagged the urgency. We can understand your disappointment especially in the holiday season and we apologise that we weren't able to provide you the stellar service our customers usually receive. Wishing you and your loved ones a safe and happy Christmas.Similar opinion? Write a review on ieatwords.com.au!
MargGreater Melbourne (Outer), VIC
Poor service on faulty goods
The electrician discovered that the wall controller was faulty after the fan was installed. In order to save the cost of recalling the electrician I had him replace the faulty part at my cost. Lighting Illusions refunded me a small amount for the part which was obviously far less than the part plus installation.
I have since contacted consumer affairs and the supplier does have a responsibility to rectify the installation, and despite the attempts to duck shove onto the manufacturer, I was assured that, under consumer law, it is the responsibility of the supplier to deal with such issues.
1 comment
Cust. ServiceLighting Illusions
Hi Marg, thank you for taking to time to write about your experience and I am sorry to hear it was not a positive one. While we would love to see every product to be 100% all the time there are times ... Read more
products do fail, which is why all our products come with consumer warranties for peace of mind. Unfortunately, we were not made aware of the fault with your product until after you got your electrician to replace it. We are always here to help our customers in anyway we can. Had you have contacted us prior we would have been able to facilitate a warranty job and it would not have cost you anything, or we could have sent you a replacement part at no charge. We take full responsibility for the products we sell however we need to be given the opportunity to repair, refund or replace the faulty product. As you only called us after you had got your electrician to replace the faulty part we were limited in how we could help, so we did what we saw was the next best thing and gave you a complete refund for the faulty wall controller. Which, when we spoke to you on the phone you seemed to be happy with, we then promptly processed the refund for you. Again, sorry that this has caused you distress and ultimately we are just glad to hear your fan is now working well.Similar opinion? Write a review on ieatwords.com.au!
A big thankyou for such immediate assistance
I was concerned when my parcel hadn't arrived. I phoned and the wonderful woman on the other end was so helpful and true to her word and my problem solved instantly. Thankyou
2 comments
Cust. ServiceLighting Illusions
Thanks for taking the time to write this review Michele! Glad to hear of your excellent service experience! Thanks for your support.
Thankyou. Every word so true. I wish I could tell you her name. She was so professional.
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Amazing service
The team at Lighting Illusions provided amazing service well after the fact. Unbelievably helpful with a warranty query well after I have initially made my purchase and were able to provide all the details I needed. Absolutely could not fault them. Will certainly be shopping with them again.
1 comment
Cust. ServiceLighting Illusions
Thanks for your review! We'll be sure to pass on your kind words to our awesome Valley team! Thank you for supporting local!
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Elaine WilsonFar North Queensland, QLD
- 3 reviews
Excellent
Always get excellent service from you. Very happy with interaction and questions answered promptly. Always receive fast delivery and any problems with goods have been easily resolved and quickly replaced
1 comment
Cust. ServiceLighting Illusions
Thank you for your lovely review Elaine! We're glad to hear of your smooth online shopping experience - thanks for your support!
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kazza
- 3 reviews
Excellent service, communications and good prices
Very happy with this online provider of lights etc. went out of their way to advise and answer my questions. Good quality products and reasonable prices. Will shop here again.
1 comment
Cust. ServiceLighting Illusions
Thanks for your beaming review Kazza! Glad to hear of your awesome service experience with us. Thanks for your support!
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Steve H.South East Queensland, QLD
NorthLakes (Nick and the team)
With the world buying on-line - i would of normally done the same -however Nick and the team at NorthLakes Lighting Illusion Store great customer service is second to none. Nick worked with us to help guide through the different products. The exceptional level of support we received. As a couple of electicial engineers (we understand if someone is telling us lies) and we found Nick awesome. We were very happy with the products and price. Nick keep up the great work and I am sure you will be manager of Lighting Illusions in the near future.
1 comment
Cust. ServiceLighting Illusions
Thanks for the amazing review Steve! Glad to hear Nick provided superstar service and helpful advice! We'll be sure to pass your kind words on to Nick and his team in North Lakes!
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FANtastic to Deal With
I purchased a ceiling fan from them online however upon ordering, we learned that we actually could not use it. The customer service from Lighting Illusions during the returns process was fantastic. Whilst I can't comment on the quality of the product - I would be more than happy to deal with them again due to their now uncommon customer service levels :)
1 comment
Cust. ServiceLighting Illusions
Thanks for the awesome review Caitlin! Glad to hear of your stress-free return with our online team!
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AnthonySouth East Queensland, QLD
Hercules 84" industrial fans.
The customer service was 2nd to none. Made the purchase easy and effortless. The recommended product is both functional and stylish. I couldn't be halpier with the results. Highly recommended
1 comment
Cust. ServiceLighting Illusions
Wow Anthony, the fan looks AWESOME (the pinball machines look pretty cool too)! Thanks for your support, glad to hear you've had an easy and effortless experience.
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Questions & Answers
Rayasked
i am looking to order 2 white martec primo 48" ceiling fans with 2 martec premium remote controls, can you tell me if the remote comes with a case that fits to the wall to hold the remote when not in use ???
1 answer
Cust. ServiceLighting Illusions
Hi Ray
Yes the remotes have a wall holder with them.
Cheers
Lighting Illusions.
Dave Troyasked
Has anyone bought ceiling fans on online from lighting illusions? Did u get what you paid for? I have found good priced fans but am a bit dubious? Any help welcome. Thanks
1 answer
Hi Dave,
I recently placed an order for 8 ceiling fans with lights and remotes. I paid in full for the products of almost $1500 which by price was ok but not terrific and only arrived at this after numerous emails back and forth. They failed to inform the fans I was after were not in stock but gladly took my money??? It is now going to be 2 weeks until I receive the fans for which I may not have a long time to use until maybe next year. Terrible service and rude emails after my complaint.
I will spend the other large amount of money somewhere else for the next order of fans and lights.
All the best
JJ
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Cust. ServiceLighting Illusions
Thanks so much for taking the time to write this, we're so glad to hear of your customer service wins! Thank you for your continual support- we look forward to helping out next time!