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Reviewer Photos & Videos
AandANewcastle
- 2 reviews
Misleading stock levels
Ordered a scooter online. I checked their stock levels on the site first as I did not intend on purchasing if I would not receive it quickly. Their website said that it was in stock.
It was actually out of stock and immediately placed on back order. No communication from LN to advise me of this. Their website is still stating that this item is in stock. I did advise LN of this but had no response nor have they resolved it on their website. I suspect it might be deliberate to keep their sales up. Customer service wasn’t very helpful or polite either. I would never purchase from them again or recommend them to anyone. They don’t seem to be very honest and their theory is if someone calls them out on it, just ignore them.
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RomeyBrisbane
- 2 reviews
Little Nation Scandia Cot Nursery Set Review
We recently bought the Scandia Cot, Change Table and Mattress. Prior to purchasing we asked for any reviews but they were not available, so posting here in case someone tries to google like we did. Basically purchased during Covid19 as couldn't shop so had to buy online. Cot and change table look fine if its looks you are after. (The cot I wanted had become discontinued so this is why we looked elsewhere) Glad we only paid $500 for whole package. Paint was "dusty" when unpacking, but its all come from China so you get what you pay for. Our mai...Read more
n issue is the mattress. It arrived vacuum packed in a small box. We followed instructions and gave it time to "expand" however the two end are both curved an do not sit flat after 7 days. To send back a mattress will cost more than its worth so we won't bother but just wanted to FYI other parents. If that's the "look" you are after for the nursery then you will be happy enough. But look to invest in an alternative mattress. Hopefully they'll start asking for reviews soon so you have the opportunity to give direct feedback.Similar opinion? Write a review on ieatwords.com.au!
NickDCentral Highlands and Goldfields, VIC
- 9 reviews
- Verified purchase
Little Nation - NO support or understanding offered for a faulty product!
Purchase a bike from Little Nation and soon realised that it was a bad idea... The rear wheel kept falling off and, if it was done up tight enough so that it would not fall off, it would not spin... terrible design and what is worse is that:
*submitted a support ticket to little nation where they asked for photos, explanation etc.
*received the reply: "We have not had issues with the bike!"
So at this point I was angry as they did not even believe me after taking time to send photos etc. I was only trying to highlight an issue and it was denied. No compensation or resolution offered therefore I would not recommend this company to anyone. Poor Customer support, poor product!
3 comments
Sorry, too little too late (you never offered anything!)... In my last email message a week ago, I mentioned that I would proceed to leave poor feedback and you did not respond! A partial refund on ... Read more
the bike would have been a fair resolution. The bolt was not really the issue. The design is and you refused to take this on board. The only reason I needed new bolts is because the bolt keeps falling off (if the wheels could still spin) - you were confident there was nothing wrong with the design and did not give any direction or consideration and only now you reply!
Little NationLittle Nation
Hi Nick,
Very sorry for the issue. We can offer a partial refund for the bolt.... Read more
Can you please confirm the review is for the wooden trike?Similar opinion? Write a review on ieatwords.com.au!
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Love it!
My 10 month old loves his new trike. He's really enjoying being able to look around more than he ever could in his pram. We're so glad we bought it for him.
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VPattersonNew South Wales
Appalling customer service and damaged product
Received new bike as a gift for daughters 2nd birthday. When unpacking we saw deep scratches on main frame bar and forks. I emailed photos and was refused refund or exchange. Initially offered free watch (valued $9.95) as compensation, and after a week of emails I was offered $20 compensation. Absolutely appalling service, do not buy from this company, should’ve seen the signs when there is no phone number to actually call someone to discuss any issues. Definitely breaking consumer law and will look further into this.
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Rachel
- 2 reviews
Difficult to assemble
Little Nation- you really really need to provide better assembly instructions with clearer pictures and parts that are made to the correct size! In particular the clamps are very poorly made and one of them was too small. I can see these comments have been made by others, so it's time to pay attention and do something about it.
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HarrietSouthwest, VIC
Amazing first bike
My son has been using his little nation balance bike since he was 18 months. And it's absolutely stood the test of time! He uses it every day and is pretty speedy now. He's almost 3 now.
We've tried a few other brands friends of ours had and they're all much too heavy and with air in the tires.
Ours still looks brand new!
It's really well made and light which is handy when you're out for a walk and the kids decide you need to carry their bikes..
Definitely recommend this product
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Christina N.Sydney, NSW
Terrible product and little support
The stress putting this product together wasn't worth the effort. Never again!!!!!! Blah blah oh the staff didn't actually help. They asked for a photo but didn't responded after I sent it. It was too hard.
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Bike is good, Assembly instructions terrible
Brought this for my son and I think he will love it however the assembly instructions are terrible. They are too brief and not clear. Parts don’t fit well. Right now bike is only turning to the right. Instructions need to be clearer and more detailed even if you only provide online
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Mr I never complainSouth East Queensland, QLD
- 2 reviews
- 12 likes
Not Disappointed any more
Just had a call from them and given a incorrect address Laim has gone out of his way to find the product for me and I hope we should get it today. Thanks Liam I appreciate all of your hard work (the below was prior to Liam calling and his customer service was amazing)
Hi ordered a balance bike for my 3 years olds birthday on the 15th October, they advise 3-5 days for delivery and it has still not arrived. Her birthday is on the 2nd November and I have emailed directly, submitted messages via the website and contacted via facebook and still had...Read more
no reply. On email it says my order is processing yet my account says it has been completed. Very frustrating to have had no answer back and even more disappointing for our 3 years old won't have a bike to open. Would welcome any feedback or a number to contact little nation on if anyone has it. Thanks BenSimilar opinion? Write a review on ieatwords.com.au!
Izzy
- 4 reviews
Great first bike
Purchased this bike and it is great first bike for my little one. Very light and easy to ride. It is being used nearly everyday since the purchase 7 months ago.
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AbbieMetropolitan Adelaide, SA
The best present ever!
This was a birthday present for our sons 2nd birthday and he loves it we can’t get him off it. I love the fact it is light weight, yet strong and can deal with everything a 2 year can throw at it. Best present every!
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BraydenPerth, WA
- 2 reviews
Great Bike and great quality
Our daughter loves her balance bike and is always wanting to take it for a ride. Rain, hail or shine. We love the quality, and great value for money. Well recommended
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Elisejane
- 2 reviews
So Happy!
Love this bike, it is a quality first bike for our little girl.
She is in love with it and learning to use it with ease, she is super keen amd I think that just speaks volumes to how great this product is!
We are also in love with the colours available and especially the purple we selected!
Thanks Little Nation you have made our little girl very happy.
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Monica MQLD
- 2 reviews
Great little bike. Good value for money.
Wonderful product.
Good quality and great value for money. Lovely range of colours.
Instructions were very poor. Had to rely on an assembled picture from the website to ensure correct assembly of product.
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Very disappointed.
I bought a balance bike for my son for his birthday. The manual was extremely brief, very unclear and missing information. I also had a part that didn’t fit and after speaking to customer service, I was told I needed to make the part bigger by stretching it with a screwdriver. I was unable to attach the wheels as the instructions were missing from the manual and the information provided from customer service was also confusing.
I was told that a return of product cake at my own cost.
Do not recommend at all.
1 comment
Little NationLittle Nation
Hi Erin,
Thanks for your review and sorry again for the assembly difficulties you had. Please let us know if you have any more issues and we will help you through the assembly of the bike.
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DadGreater Melbourne (Inner), VIC
Great balance bike, good value
Delivery was prompt and the online purchase was seamless. This bike is lighter and better quality than a different one I bought for my daughter 2 years prior. As a bonus, this was also cheaper. At $50-60 it represents excellent value. My 3 yr old son loves his all black one.
If there is any area for improvement, its the assembly instructions. The instructions provided were not helpful in setting up the wheel mechanisms and the various nuts did not fit easily. After fiddling around for 30 minutes and trying a few combinations, we managed to get it.
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My 3.5yr old son loves his!
Its a well-built, fantastic looking bike made with good materials. My son has so much fun riding his. I am glad I found a decent balance bike that my son loves.
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Satisfied NannaNorthern Region, NSW
Absolutely Perfect Gift!
I love buying presents for my grandchildren that promote the outdoors and being active. So when my granddaughter was having her second birthday I knew that the best present to get her would be a balance bike. I went online and the first site I came upon was the Little Nation Balance Bike - I loved the look of it and the range of colours, and the best thing was that it was on sale just at the right time. My granddaughter absolutely loves her new bike. She is able to get on and off with ease and her confidence in riding her Little Nation Balance Bike is evident in her increasing speed at which she rides. Would highly recommend this as a present for any grandparent not knowing what to buy for a young grandchild. Absolutely perfect gift!
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Kim
- 2 reviews
Great for toddlers
This bike arrived, and it was exactly as described, including very accurate in colour to the webpage.
It was relatively easy to assemble, and our toddler loves it.
Just what we wanted!
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Questions & Answers
Jody S.asked
Hi just assembled our boys balance bikes and the seat spins around and you can pull it out. Is this ment to hand or have I missed something?
Kez Sasked
This balance bike is amazing. So light and the quality is great. It’s so easy for my son to pick up and ride. I’d Definitely recommend for anyone considering it.
No answers
Originelasked
I'm really interested in the seat. My son says his current balance bike is hurting his bum. How cushioned is the little nation seat?
No answers
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Little NationLittle Nation
Hi Nick,
Thanks for your review and sorry for the issue. Our understanding was that you were asking for a replacement bolt which we could offer you. Then you said not to worry as you had already foun... Read more
d the part from bunnings. Please contact us and we can reimburse you for the bolt that you purchased.