LivingSocial is offering $10 store credit to their customers to encourage them to write a positive or negative review. It is possible that reviews were written by customers who received such a reward.
Worst experience, rude staff over phone
Awhile ago bought a coupon from living social and due to their website crashing, it charged me 3x the amount. They would not refund me until eventually after talking to numerous people they refunded me only part of the extra charges. Extremely disappointing.
Sales fake product
I bought about AUD$200 worth of Swarovski Crystal jewellary. It was not even close to what actual Swarovki Crystal looks like. I asked them to give me some proof that these are Swarovski crystal. They send me a document which says that Swarovski sells crystal to other company. They blacked out the company name from the document as it was not produced for this company. After asking them about it, living social stopped communicating with me. They not only sold fake product but also sent me a fake document.
Rude and appalling customer service
I recently purchased a voucher from Living Social for carpet cleaning from Maxigard. I rang 1300 number upon purchase as advised. Spoke to a man called Andrew who was terse and gave me another number to call. Have called this number twice and left both my home and mobile numbers. No response at all. So rang 1300 number again this morning and again spoke to Andrew who told me he was too busy and to ring the other number again. When I told him I had already rung twice and left two alternate numbers with no response he was rude to me. I said I was...not happy nor impressed with the service and the way he was speaking to me and that I was considering cancelling my purchase, he said "good". Very unimpressed with this company. According to their website "first impressions are important ". Not according to Andrew. It would actually be comical if it wasn't someone's business he was representing. Appalling customer service. I have recently discovered that sadly he is the manager owner of the business and has described me as 'a very rude lady.' I will be sure to tell everyone of this very unpleasant experience. Sincerely Christine Gilmour Sent from my iPhone
Responsive and helpful Support Service
I ordered a product that was not the right specification and I informed living social via email. The support person was very efficient and helpful in getting me the right product and sent to me quickly to resolve the problem. This was rather a very unexpected and welcoming experience. I am happy to say to people that you can take comfort when buying products on living social that it would be supported efficiently.
I purchased a voucher and didn't realize the expiry date was only 90 days. I then tried to use the voucher and could not use it. I directly dealt with Living Social customer care and they managed to allow me to use the voucher.The customer care was fantastic and their assistance was 100% for the customer.I could not fault them in any way, my experience with the with was truly wonderful
No support what so ever.
Purchased a holiday. $399 fine print said it must be "booked" before 14th December. What it didn't say was it had to be redeemed before this date. Also half of the dates were blacked out as unusable. Tried contacting support three times in five weeks. Absolutely no responce. Finally had to get Paypal, to get me a refund. Will never deal with this company "Living Social" again.
Customer service highly commended
I had purchased a beautician voucher last year. Unfortunately after several attempts to contact the beautician by phone, I went to the shop and found it had closed permanently. I contacted Livingsocial immediately advising them what had happened and they immediately provided me a credit. Yesterday, I went to use the credit on a dinner voucher but for some reason (probably my fault being a first time credit user) my credit wasn't used. I contacted Livingsocial who again, immediately cancelled my voucher and gave me a full refund; in order for me to re-purchase the dinner voucher using my credit. Thank you very much ! :)
Beware: savings highly misrepresented
Buyers beware! Savings are grossly misrepresented and if you found out you've been deceived, no refunds considered! Bought a high tea party voucher for 4 at $288 (claimed value was $570). Found out later that buying direct from the organisers gives better value especial when one's allowed to choose time of sittings, not restrictive per Living Social. Asked nicely if I can get a refund in credit so my gfs n I can book direct with organisers since their savings claim was grossly overstated. 1st reply from them was "no refund for change of mind wh...atever the reason". I pleaded on informing them their savings claim was grossly deceptive. 2nd reply came as " ... their (organiser's) new discount comes to $290. Therefore as our deal was $288, it is actually cheaper." That makes $2 or 50cents per ticket cheaper! What happen to the original claim of hundreds of dollars savings? Lesson: Never believe in their savings claim - do your homework before buying anything from them. For you'll never get your money back. July 7th 2017 Update: Beware of saving claims Bought High Tea Party package for myself n 3 other girls thinking we'd be getting a good deal thru Living Social $288 for $570 value. Girl friend just found out that buying the tix through the Women's Weekly themselves offer better value especially we get to choose timing of sittings unlike Living Social restrictive sittings. Asked for a refund in credit so to free girl friends to book directly with organisers. Living Social responded with "we do not accept change of mind for whatever reason." I pressed on telling them they have misrepresented their voucher value/ savings. Their 2nd reply was that they are still cheaper compared to buying direct from the organisers - by $2. Now that's insulting. What was promised as hundreds of dollars savings became savings of 50 cents per ticket and with restrictions. Lesson: stay with Groupon.
- Verified customer
Repeatedly Ignored by Customer Service
Bought a couple of vouchers on their website from Aquarius Charters and Cruises 9 months ago but never had the chance to redeem it as the service provider seemed unwilling to let me redeem my vouchers by giving lame excuses each time (e.g., weather not ideal, not currently in Perth, etc). This went on for 6 months and I had never received an update even though I have provided my contact details and have specifically asked to be contacted when an opportunity becomes available. I contacted LivingSocial customer service reps ([names removed]) expl...aining my dilemma who agreed on an email that I will be fully refunded 'within 20 business days'. Another two months have passed and I am still waiting for my refund. I have contacted customer service via email on numerous occasions (Up to 4-5 times per week over a two-month period) but each time would receive an auto-generated reply saying that my enquiry will be responded to within 40 hours. It's been two months and no hope of getting my hard earned $ back! So don't say that you haven't been warned of this unscrupulous trader!
Questions & Answers
Hi living social, I made a purchase for a slot car racing experience in Mitchell A.C.T earlier this year but I can’t find the information required to take to the place of business. Can you please re-send it to me please at [email removed] thank you in advance.
Thanks for getting in touch.
Can you please send an email to [email protected] regarding this?
We will then be able to locate your purchase and re-send it to you.
Cudo Customer Support
I have a voucher for a style package and the company has closed down how do I get a refund???
I hope this queick note finds you well.
Please email us your voucher details on [email protected], and we'll assist you with your request right away.
Looking forward to hearing from you.
LivingSocial Customer Support.
I need social living to help me. I cannot access my account and my deal is going to expire. Please help me.
We are happy to assist - please contact our support team via [email protected] and they will get right onto this for you.
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