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Reviews

5.0

20 reviews
5
(19)
4
(1)
3
(0)
2
(0)
1
(0)
  • Value for Money
    4.5 (2)
  • Transparency
    5.0 (1)
  • Customer Service
    5.0 (2)
  • Adequate Speeds Yes (100%) · No (0%)
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lester3944

lester3944Australian Capital Territory

  • 9 reviews

I don't know where I'd be without Lizzy

published

Started years ago with adsl with Lizzy and would give them 7 stars out of 5. Smooth transition to NBN, one NBN drop out solved by Lizzy very quickly. Michael and the team are always there to assist with personal service and without having to hold on the phone for ages- wonderful people.



Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Patient and helpful

published

Were experiencing drop out issues but one phone call to Lizzy and subsequent visit by NBN fixed all our issues. I want to personally thank Michael Buthune for all of his patience and assistance with assisting me through the issue.

Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledStandalone
See all answers

Review collected in partnership with Lizzy



Gerry

GerryEltham

  • 3 reviews
  • NBN
  • Verified customer

Great service.

published

Having been with Lizzy a number of years, I have always found the service offered by them excellent.
Alway polite on the phone and helpful, And when NBN came along, just one phone call to Lizzy, and all underway.
And soon connected.
The Team at Lizzy are great to deal with,

Connection TypeNBN FTTN (Fibre to the Node)

Review collected in partnership with Lizzy

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  • NBN
  • Verified customer

Excellent Service!

published

Good Service, good speeds and good prices, we couldn't ask for more.
We've left a large uncaring provider that left us on hold for 30
minutes or more whilst telling us how valuable our call was! We've
found Lizzy so refreshing.

Connection TypeNBN FTTN (Fibre to the Node)

Review collected in partnership with Lizzy

  • NBN
  • Verified customer

Dumped Dodo and went with Lizzy, haven't looked back!

published

I was so tired of dealing with overseas support staff, that I'd thought I'd give locals ago. It's a change to be talking to Aussies at Lizzy!

Connection TypeNBN FTTN (Fibre to the Node)

Review collected in partnership with Lizzy

  • NBN
  • Verified customer

Absolutely fabulous cool

published

We have had dropouts but prompt, skillful correction by Lizzie got us back for all the tele-marketers to ring the bells.

Connection TypeNBN Wireless

Review collected in partnership with Lizzy

  • NBN
  • Verified customer

Switch to Lizzy - Easy.

published

The switch to Lizzy NBN has been really easy. The NBN install and the delivery of the wifi all went smoothly. Plugged in and it worked straight off the bat. Good speed too.

Connection TypeNBN HFC (Cable)

Review collected in partnership with Lizzy

  • NBN
  • Verified customer

Switched to Lizzy NBN, Easy.

published

The switch to Lizzy NBN has been easy. The NBN install and the delivery of the WiFi all went smoothly. Plugged in and worked straight off the bat.
Good speeds.
Pretty happy.

Connection TypeNBN HFC (Cable)

Review collected in partnership with Lizzy

  • NBN
  • Verified customer

Good Speeds Helpful staff.

published

No drop outs, good speeds. Lizzy's staff know their stuff, they sort any issues on the spot.
We're very happy

Connection TypeNBN FTTN (Fibre to the Node)

Review collected in partnership with Lizzy

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  • NBN
  • Verified customer

Local and patient staff. Easy to understand. Good pricing too.

published

Lizzy helped us each step of the way changing from their ADSL to NBN. We couldn't be more pleased with the result. It's fast and no drop outs. We got the free phone service with our original phone number too.

29th 2018 Update: October Quick call pickup

Lizzy's staff patiently explained the ins and outs of changing to NBN toan old technophobe like me. Nice to speak to an aussie again.

Connection TypeNBN HFC (Cable)

Review collected in partnership with Lizzy

  • NBN
  • Verified customer

Great company! Fast NBN, good price, local support

published

This company is such a pleasure to deal with after having put up with
Telstra for years. Their support staff know their stuff, probably
because they're in Australia, and there's no stuffing around or
waiting on hold.

Connection TypeNBN FTTN (Fibre to the Node)

Review collected in partnership with Lizzy

B W

B WBurnie

  • NBN
  • Verified customer

Top provider

published

We've been with Lizzy for years. It's been great to deal with local aussies and it's quick to get through.
We've had a trouble free change over to NBN with Lizzy.

Connection TypeNBN Wireless
1 comment
Lizzy
Michael B.Lizzy

Hi BW, being a great aussie provider with all local staff and no overseas call centres is our mission.
Thanks for the great review.

Review collected in partnership with Lizzy

  • NBN
  • Verified customer

Professional and Personable

published

I have been with Lizzy for some years now and would not consider a move. I find Lizzy professional and efficient. The staff are easy to talk to and are very helpful. When I moved to NBN the staff were truthful and advised precisely what I needed. I would recommend Lizzy to anyone that asked. Well done to all.

Connection TypeNBN FTTN (Fibre to the Node)

Review collected in partnership with Lizzy

  • NBN
  • Verified customer

10/10 All the way

published

I’ve only ever used Lizzy as an internet provider, I started with them many years ago and have never had a reason to try anyone else. Customer service has always been quick and easy.

Connection TypeNBN Wireless

Review collected in partnership with Lizzy

  • NBN
  • Verified customer

An example of all Australian integrity and Service

published
Connection TypeNBN FTTN (Fibre to the Node)

Review collected in partnership with Lizzy

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  • NBN
  • Verified customer

Fantastic company

published

Great Australian company, no waiting on the phone fantastic helpful staff, nothing is too much trouble. Would recommend to all

Connection TypeNBN Wireless

Review collected in partnership with Lizzy

Technical support with NBN

published

NBN
Excellent Connected within 4 days.
regular drop outs.
Extremely satisfied with the technical support, fantastic service given Christian and Nicholas would highly recommend Lizzy to anyone. Love that they are local. Cannot fault the service at all thank you so much for your care and support to someone who is not tech savvy.

Connection TypeNBN FTTN (Fibre to the Node)
Claudius81

Claudius81Adelaide

  • 3 reviews

Customer Service is Exemplary.

published

I was setting up some wifi equipment and unfortunately through frustration reset the router. I contacted Lizzy helpdesk and they were fantastic in their support, and now the network is running perfectly through all the wifi connections in the house. I would recommend their service and support without hesitation.

Connection TypeNBN Wireless

Great service.

published

Thing I've always appreciated about Lizzy is the customer service.
Costs are costs but its the service you really remember.

Connection TypeNBN FTTP (Fibre to the Premises)

NBN Connection

published

I had trouble setting up the modem for wifi NBN and I rang Lizzy support team to help me. Even though I found it difficult understanding all the terminology, the support technician was helpful and very patient and we eventually got it all working. Thank you Lizzy, you have always been helpful on the odd occasion I had a problem and I wouldn't think of changing providers.
Speaking to someone who made sure you understood!

Connection TypeNBN Wireless
See all Lizzy reviews

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