I would like to say I have been with Lizzy for a number of years and have always found the product excellent, and as far as the staff they have always been veryu freindly and excellent with any help with any slight problem I have had and these problems where nothing to do with there service, more a problem i was having and they spent quite some time with me helping me sort the problem out.
I would recomend Lizzy to anyone interested in using an excellent site.
I had trouble setting up the modem for wifi NBN and I rang Lizzy support team to help me. Even though I found it difficult understanding all the terminology, the support technician was helpful and very patient and we eventually got it all working. Thank you Lizzy, you have always been helpful on the odd occasion I had a problem and I wouldn't think of changing providers.
Speaking to someone who made sure you understood!
Everything at Lizzy works and works well - how refreshing!
I've been with Lizzy since 2009 and on the few occasions I've had to ask for help or advice, I have always been answered promptly, courteously and effectively. The staff, based here in Australia, speak plain English; no unnecessary or pretentious jargon.
Since starting with ADSL, I subsequently added my landline to the account. Everything at Lizzy works. Good on you for providing a simple and communicative service, that is consistently informative and helpful.
Solved my problem immediately
Been on a data & phone package for nearly a year, service has been great. 3 drop outs, lasting an hour, over that period. Great value. Set up was a month process, as house had never had a phone number allocated, Lizzy staff were excellent and did all the leg work dispite Telstra's system blocking the processes.
Be very careful!!
I have been a user of Lizzy internet for approx. 10 years. one year ago I sold my house and moved into temporary accommodation as I was building. I rang Lizzy to take my internet with me and in the process was signed up for another 24 months on a faster speed. At the time I advised them I was building and would be moving again in 12 months time. They advised this would not be a problem as long as I took them with me. I have called to let them know I will be moving and have been informed I will be charged for breaking my contract!! At no time w...as this explained to me and the agents words were " not a problem as long as you keep us" now they are denying this and will not move my internet unless I pay $154 Discounted fees !! I have been totally mislead and will not be continuing my service with them
Recently signed up with Lizzy
I signed up With Lizzy and made the initial call about 8 days ago. I opted to get my phone & internet connected with them as we moved house recently. The whole process was easy, it starts off with been given a number to call to check your home phone number, then once you have that provided to them it only took 2 days to have the home phone connected and another 3 days to have the internet connected.
The thing that I especially like was the ease of the process. Each time a service was connected I received a text message to advise me of this....Even when I called the tech staff to help with my new modem settings I got through straight away and had the internet working within about 5 mins. I have used the cheaper providers in the past & could not fault any of the process with Lizzy. I especially like how fast you get to speak someone at Lizzy when you try calling them. With other providers I have wasted hours trying to call them if something goes wrong. Well Done Lizzy, you have been fantastic to deal with. Australian call centre staff massive bonus.Easy to deal with, great service all round. Slightly more expensive than their competitors but well worth it
Lizzy internet connected my house phone and could not even tell me the number.
Then they didn't connected my internet service for two weeks.
Then the guy [name removed] disconnected it all
after a hour of connecting it all
They don't even have technical support who know what they are talking about.
The worst ISP ever.
I consider Lizzy to be the worst ISP I have ever dealt with because of continual drop out of their dial up 'service' and the escalation in price of my phone bill which more than doubled with continual disconnections. They always insisted that my near new quality computer and modem was at fault and offered me no help in fixing their problem at all.
No service from continual drop outs.
Awesome customer service!
I had been with Lizzy for 7 years and only recently changed. Not because of their service, they are awesome. Local, friendly and helpful. They also answer within a few minutes max. I've never had any problems with them. Only reason I changed was that their ADSL plan prices are just not competitive enough. They did try to help me out with my plan to see if they could compete, but nowhere near. Sucks because I'm getting a much better price with my new ISP but the customer service is lacking horribly with the call centre being outside Australia.
Reliable, amazing customer service
Prices just could not compare to other major ISPs
A great, reliable, cheap Internet Service Provider.
I highly recommend Lizzy Internet for their dial up service if you're looking for a back up or only need a slower internet connection or out of the service range for Broadband internet.
The only thing is that the automatic through the phone set up is a bit annoying to have to deal with when you first apply.
Great for it's price, I use their unlimited dial up.Good connection rates, nothing gone too horrendously wrong.Mates Rates a wonderful idea.
Sometimes their server is down, I'm assuming, because I can't log in and register my username and password for my connection to be enabled.
I have been using lizzy for over 3 yrs now. Never had issue. The one time i need to change to lesser plan, they change it with no hassle. Its cheap, and my current plan had no peak hour cap. They now have peak hour cap, but its still reasonable. Although there is no ADSL + 2 yet, i am still very pleased with the service, compared to other ISPs i have used in the past, Lizzy has delivered and deserved a good pat in the back. There is one time i had to wait for 30 mins plus for a tech support call, it was sat morning, so i assume everyone was tr...ying to set something up that morning, but still, their suggestion worked. Great tech support and customer service. In the first few months of using it, they answer within -2 rings!! Its cheap, and i never had issue with it. They charge 22 bucks if you change to certain plan. No ADSL+2 yet.
Well worth the money. Couldn't find a cheaper service provider. I usually use it on the weekends and the speed is what I would expect from dial-up. I never have trouble with drop-outs and always get 6 hours connection on the weekend. I'm not sure what it's like during the weekday evenings ... a bit slower I think. I pay $8.90 per month for unlimited dial-up. If you use a Lizzy Internet Mates Rates Number (#78946), Lizzy Internet will give you an extra $1 off this rate, making it $7.90 per month. Bargain.
Wouldn't choose another ISP for dial-up other than Lizzy Internet.
I've been with Lizzy for 3 years now and have no complaints. Lizzy Internet Mates Rates Number is a great idea.
Slower than broadband.
Excellent service, wouldn't use anyone else for dial-up. Easy to set up, any questions answered quickly and without annoying technical jargon. I was previously with Optus and Lizzy beats them hands down.
Excellent service, excellent price, excellent customer service, extremely reliable.
I haven't had any problems so far.
If you do your research you'll find the $8.90 per month dialup plan the most suitable. This is available at a discount of $7.90 per month if you signup using my Lizzy Internet Mates Rates Number - #65333.
In my opinion Lizzy has the best dialup plan in terms of value and quality. I've changed between many dialup packages before but I've chosen to remain with Lizzy dialup.
There were no issues I've experienced using Lizzy that hasn't occurred with other providers.
The connection has been solid so far. No idle time limit is handy,
but a soft limit on the time would possibly make them the best
value in Oz.
Just signed up a few weeks back. Speed is generally good.Good value for money
When they say 6 hr. time limit they mean 6 hr. and not a minute more.
Questions & Answers
I am based in Salisbury, Qld currently with Optus. Optus are unable to provide any acceptable broadband speed due to congestion (acknowledged by them). I am very close to my local exchange. Optus has no intention of upgrading the exchange and NBN is nowhere near. Are slow speeds going to replicated with Lizzy?
We connect customers in your area via the Telstra network.
We've no reports of Telstra congestion at the Salisbury exchange.
Telstra have no plans to upgrade the Salisbury exchange which suggests there is no congestion.
This is no guarantee, Telstra are coy about which of their exchanges are congested.
I am around 950m direct line from Hornsby Exchange, same landline number since 1997 has been an "in-contact" service since (about) 2010. All online checks show "Yes ADSL2+ is available at your address". However, in past 2 weeks to ISPs have stuffed me around (badly) each call-centre person stating "Line incompatible with ADSL2+" or "Churning (of line rental) rejected". Tally is 20+ hours on call to ISPs.
I am now wondering if the scenario is that there are no ADSL2+ ports available at Hornsby Exchange, NSW??
Value your help, suggestions and expert knowledge.
You don't mention Telstra in your message. If you are prepared to use their products I know they are more responsive to fixing problems. We also have had a problem like this when we shifted our factory location. It took 12 weeks and a change of phone number to relocate a service from about 2k's away from the exchange to a location about 100 meters away. ISP's will quote 2-4 weeks for establishing a new ADSL connection that Telstra can fix in 24 hours. Also try Lizzy (maybe AOL in Sydney). They worked tirelessly for me.
Line qualifications show there are plenty of ports in Hornsby.
I don't think it's an issue of a lack of ports.
"Incompatible with ADSL2+", whose your phone service with?
It might be your phone service is not on the Telstra network?
Is it a plain vanilla phone service or does it have some special features enabled?
It's not ISDN is it?
I am with Telstra on a homeline+ADSL bundle with 200GB of data per month.
Address is LLOYD Ave, Hunters Hill NSW 2110.
What can you offer me to induce me to change over to you?
Can you flick your home phone number to us at [email protected]?
Based on the phone number we can do a service qualification to answer your question.
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