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Reviews

4.5

55 reviews
5
(44)
4
(5)
3
(0)
2
(0)
1
(6)
  • Value for Money
    4.7 (3)
  • Transparency
    5.0 (1)
  • Customer Service
    5.0 (3)
  • Adequate Speeds Yes (100%) · No (0%)
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Ray

RayDrouin, Vic

Great Company.

published

I would like to say I have been with Lizzy for a number of years and have always found the product excellent, and as far as the staff they have always been veryu freindly and excellent with any help with any slight problem I have had and these problems where nothing to do with there service, more a problem i was having and they spent quite some time with me helping me sort the problem out.



I would recomend Lizzy to anyone interested in using an excellent site.

NBN Connection

published

I had trouble setting up the modem for wifi NBN and I rang Lizzy support team to help me. Even though I found it difficult understanding all the terminology, the support technician was helpful and very patient and we eventually got it all working. Thank you Lizzy, you have always been helpful on the odd occasion I had a problem and I wouldn't think of changing providers.
Speaking to someone who made sure you understood!

Connection TypeNBN Wireless

Everything at Lizzy works and works well - how refreshing!

published

I've been with Lizzy since 2009 and on the few occasions I've had to ask for help or advice, I have always been answered promptly, courteously and effectively. The staff, based here in Australia, speak plain English; no unnecessary or pretentious jargon.

Since starting with ADSL, I subsequently added my landline to the account. Everything at Lizzy works. Good on you for providing a simple and communicative service, that is consistently informative and helpful.
Solved my problem immediately

Connection TypeADSL/ADSL2+
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Great.

published

Been on a data & phone package for nearly a year, service has been great. 3 drop outs, lasting an hour, over that period. Great value. Set up was a month process, as house had never had a phone number allocated, Lizzy staff were excellent and did all the leg work dispite Telstra's system blocking the processes.

L Griffiths

L GriffithsAdelaide

  • 3 reviews

Be very careful!!

published
Lord-Nathan_Roberts

Lord-Nathan_Roberts

  • 2 reviews
  • 2 likes

Recently signed up with Lizzy

published
Connection TypeADSL/ADSL2+

Awful

published

Lizzy internet connected my house phone and could not even tell me the number.
Then they didn't connected my internet service for two weeks.

Then the guy [name removed] disconnected it all
after a hour of connecting it all

They don't even have technical support who know what they are talking about.

Rude

Connection TypeADSL/ADSL2+
Penqueen

PenqueenAU

  • 2 reviews
  • 3 likes

The worst ISP ever.

published

I consider Lizzy to be the worst ISP I have ever dealt with because of continual drop out of their dial up 'service' and the escalation in price of my phone bill which more than doubled with continual disconnections. They always insisted that my near new quality computer and modem was at fault and offered me no help in fixing their problem at all.

No service from continual drop outs.

lizzy309

lizzy309VIC, 3030

  • 30 reviews

Awesome customer service!

published

I had been with Lizzy for 7 years and only recently changed. Not because of their service, they are awesome. Local, friendly and helpful. They also answer within a few minutes max. I've never had any problems with them. Only reason I changed was that their ADSL plan prices are just not competitive enough. They did try to help me out with my plan to see if they could compete, but nowhere near. Sucks because I'm getting a much better price with my new ISP but the customer service is lacking horribly with the call centre being outside Australia.
Reliable, amazing customer service
Prices just could not compare to other major ISPs

Connection TypeADSL/ADSL2+
1 comment
lizzy309
lizzy309

I think they're part of Australia online. When you call they mention something like that in the recording.

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S7iCkSt3R

S7iCkSt3RSouth Australia, 5162

  • 18 reviews
  • 7 likes

Good

published

A great, reliable, cheap Internet Service Provider.
I highly recommend Lizzy Internet for their dial up service if you're looking for a back up or only need a slower internet connection or out of the service range for Broadband internet.
The only thing is that the automatic through the phone set up is a bit annoying to have to deal with when you first apply.
Great for it's price, I use their unlimited dial up.Good connection rates, nothing gone too horrendously wrong.Mates Rates a wonderful idea.
Sometimes their server is down, I'm assuming, because I can't log in and register my username and password for my connection to be enabled.

Connection TypeADSL/ADSL2+

Excellent

published
Activ8

Activ8Greater Melbourne (Metropolitan), VIC

Excellent

published

Well worth the money. Couldn't find a cheaper service provider. I usually use it on the weekends and the speed is what I would expect from dial-up. I never have trouble with drop-outs and always get 6 hours connection on the weekend. I'm not sure what it's like during the weekday evenings ... a bit slower I think. I pay $8.90 per month for unlimited dial-up. If you use a Lizzy Internet Mates Rates Number (#78946), Lizzy Internet will give you an extra $1 off this rate, making it $7.90 per month. Bargain.
Wouldn't choose another ISP for dial-up other than Lizzy Internet.
I've been with Lizzy for 3 years now and have no complaints. Lizzy Internet Mates Rates Number is a great idea.
Slower than broadband.

brussel

brusselAustralia

  • 7 reviews

Excellent

published

Excellent service, wouldn't use anyone else for dial-up. Easy to set up, any questions answered quickly and without annoying technical jargon. I was previously with Optus and Lizzy beats them hands down.
Excellent service, excellent price, excellent customer service, extremely reliable.
I haven't had any problems so far.

Excellent

published

If you do your research you'll find the $8.90 per month dialup plan the most suitable. This is available at a discount of $7.90 per month if you signup using my Lizzy Internet Mates Rates Number - #65333.
In my opinion Lizzy has the best dialup plan in terms of value and quality. I've changed between many dialup packages before but I've chosen to remain with Lizzy dialup.
There were no issues I've experienced using Lizzy that hasn't occurred with other providers.

Good

published

The connection has been solid so far. No idle time limit is handy,
but a soft limit on the time would possibly make them the best
value in Oz.
Just signed up a few weeks back. Speed is generally good.Good value for money
When they say 6 hr. time limit they mean 6 hr. and not a minute more.

Connection TypeADSL/ADSL2+
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Page 3 of 3
See all Lizzy reviews

Questions & Answers

annieinegypt

annieinegyptasked

Lizzy

I am based in Salisbury, Qld currently with Optus. Optus are unable to provide any acceptable broadband speed due to congestion (acknowledged by them). I am very close to my local exchange. Optus has no intention of upgrading the exchange and NBN is nowhere near. Are slow speeds going to replicated with Lizzy?

1 answer
Lizzy
Michael B.Lizzy

Hi Annie,
We connect customers in your area via the Telstra network.
We've no reports of Telstra congestion at the Salisbury exchange.
Telstra have no plans to upgrade the Salisbury exchange which suggests there is no congestion.
This is no guarantee, Telstra are coy about which of their exchanges are congested.

Genie

Genieasked

Lizzy

I am around 950m direct line from Hornsby Exchange, same landline number since 1997 has been an "in-contact" service since (about) 2010. All online checks show "Yes ADSL2+ is available at your address". However, in past 2 weeks to ISPs have stuffed me around (badly) each call-centre person stating "Line incompatible with ADSL2+" or "Churning (of line rental) rejected". Tally is 20+ hours on call to ISPs.
I am now wondering if the scenario is that there are no ADSL2+ ports available at Hornsby Exchange, NSW??
Value your help, suggestions and expert knowledge.

4 answers
Stubaby
Stubaby

You don't mention Telstra in your message. If you are prepared to use their products I know they are more responsive to fixing problems. We also have had a problem like this when we shifted our factory location. It took 12 weeks and a change of phone number to relocate a service from about 2k's away from the exchange to a location about 100 meters away. ISP's will quote 2-4 weeks for establishing a new ADSL connection that Telstra can fix in 24 hours. Also try Lizzy (maybe AOL in Sydney). They worked tirelessly for me.

Lizzy
Michael B.Lizzy

Hi Genie,
Line qualifications show there are plenty of ports in Hornsby.
I don't think it's an issue of a lack of ports.
"Incompatible with ADSL2+", whose your phone service with?
It might be your phone service is not on the Telstra network?
Is it a plain vanilla phone service or does it have some special features enabled?
It's not ISDN is it?

Genie
Genie

Reply to Lizzy Official,
Yes line is with TLS and (as mentioned) in my question it's been as 'In-Contact" service since around 2010 - still with TLS as they mail me periodically "Do you wish to retain your In-Service designation on landline number

Yoda

Yodaasked

Lizzy

Hi!
I am with Telstra on a homeline+ADSL bundle with 200GB of data per month.
Address is LLOYD Ave, Hunters Hill NSW 2110.
What can you offer me to induce me to change over to you?

1 answer
Lizzy
Michael B.Lizzy

Hi Yoda,
Can you flick your home phone number to us at [email protected]?
Based on the phone number we can do a service qualification to answer your question.
Regards
Lizzy

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