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730 questions from our users

winifred c.

winifred c.asked

I wanted to pay a bill with my load a d go card with expiring date of 04/20 still had a week to go and the post office said it had expired didn,t know why said to ring 1300 number on back of card tried 3 times waited so long now i'm trying this way still no luck told to contact bank which bank?



1 answer
Catherine BNE.
Catherine BNE.

Try P.O. online contact.

rhonda d.

rhonda d.asked

Hello,
I have a load and go Visa card and have had for some time. I understand it is not being renewed.
I need to obtain my balance monies via money order. I have done everything, rang x 5 times to the number given, filled in form and it would not go, etc and I am not going to speak to a recorded voice again. So please can you help me and get someone to ring me on 0411 150 344. Than You

1 answer
Catherine BNE.
Catherine BNE.

Why don't you try taking out cash at P.O.? You can buy a money order with the cash.

Colin L.

Colin L.asked

Is this type of card actually getting discontinued? because I used it for online shopping very often, and this is a perfect way for me not to overspend what I don't have.



If it's discontinued, what's the replacement for it? and will it be the same?

3 answers
Heinz
Heinz

Hi Colin ...u do get some discount but the sad part is the postage is sky rocket...depending on the item...unfortunately I’m not sure of the replacement..sorry...

Catherine BNE.
Catherine BNE.

When your old one expires, you need to buy the replacement Australia Post prepaid card. Make sure you've used up all your money or taken it off the old Visa card before the expiry date as you can't transfer it to your new card. The P.O. Load and Go replacement card is with Mastercard instead of Visa and is more secure. You use the replacement card in exactly the same way online and in the shops. I use it with Pay Pal for maximum security. It is great!

Mort.
Mort.

Thank you so much Catherine. I'm 82 years, your explanation has helped me immensely.
Best Wishes & again my thanks
Nancy MA.



Evelyn

Evelynasked

My card expires next month, how do i renew my card?

1 answer
Catherine BNE.
Catherine BNE.

If it is expiring, then you probably have the old card. I'm pretty sure you have to use up your money or withdraw it and put it onto a new card. They've switched from Visa to Mastercard and have stricter i.d. criteria. I did mine at my local P.O..
Good luck. It's worth it for peace of mind.

Kylie Turner

Kylie Turnerasked

My load & go reloadable card has expired and I still have money on it have tried calling the 1300 number but I keep getting I have difficulties with that try again I need to know a different way to get my money back

1 answer
nothappyjan
nothappyjan

good luck with that

Sunny

Sunnyasked

How do I cancel my Visa card

No answers
Tony K

Tony Kasked

Can you be any age to get a load and go?

1 answer
nothappyjan
nothappyjan

have no idea

Ezz

Ezzasked

My load and go card keeps being declined even tho there are adequate funds available. It’s getting quite frustrating, especially when all I want to do is donate money to these fires.

1 answer
Australia Post
Priscila L.Australia Post

Hi Ezz,

That is frustrating as you just want to do some good, and good for you! Are you able to call our support team so they can try to help you? Their number is on the back of your card.

Priscila

peterfrecklington

peterfrecklingtonasked

I have a load&Go Visa card the card runs out in January can I load the funds off the old card onto a new card

2 answers
Australia Post
Priscila L.Australia Post

Hi Peterfrecklington,

There's no way to transfer the money onto another card but you might be able to take the funds out to be sent out to you in a Money Order. Please contact the support team on the back of your card.

Priscila

peterfrecklington
peterfrecklington

Ok Thanks for you help Priscila much appreciated

Julie J.

Julie J.asked

Have forgotten my password for my load & go visa & want to put money on it how do I go about fixing this. Yours thankfully Juli Jolly

2 answers
Jo Warner
Jo Warner

OK you can still put money on your card at the post office just Give them your card and the money you wish to put on it. Keep the receit just in case. Then go to Load & Go site auspostload&go.com.au and go from thier . If you really get stuck then phone the help service centre the no# is on the back of the card. Hope this helps.

Australia Post
Priscila L.Australia Post

Hi Julie,

The info that Jo provided is correct, you can load money on at a Post Office and if you're still unable to access your load and go card please click 'Forgot Password'. You can also call our support team to help you get access to your account, their number is on your card :)

Priscila

Heinz

Heinzasked

Where can I manually top up my Australia load & go card on a Saturday or Sunday?

1 answer
Australia Post
Priscila L.Australia Post

Hi Heinz,

Please check our this link on how to manage your card 24/7 - https://auspo.st/33RXy4B

Priscila

Heinz

Heinzasked

Where can I top up my load and go card on a Sunday

No answers
sue

sueasked

can you still you your load and go card and will be able to get a new one when this one expires, as you can no longer get this card

2 answers
Australia Post
Priscila L.Australia Post

Hi Sue,

I'm afraid you won't get a new Load and Go card once it expires as we no longer sell them. Recommend looking into the Everyday Mastercard - https://auspost.com.au/money-insurance/prepaid-cards/everyday-mastercard

Thanks!

Priscila

sue
sue

thank you for the reply .Sue

Bee

Beeasked

'The email address that i registered my card with is no longer current, how can i change these details as it wont let me log into my account?

1 answer
Australia Post
Priscila L.Australia Post

Hi Bee,

If you're unable to access your account you'll need to contact the support team so they can help you accessing it and changing your email. Their number is on your card :)

Priscila

Max1959

Max1959asked

How do I change my access code so I can then get my PIN number as Ive forgotten both

2 answers
Australia Post
Priscila L.Australia Post

Hi Max,

I recommend reaching out to the support team so they can help you access your account and get your PIN number, their number is on your card :)

Priscila

Jo Warner
Jo Warner

Hi ! If you ph # on the card you'll go though to the support team. They will help walk you though it. They are very helpful.

chas s

chas sasked

how do I redeem money from Load&Go Visa card on adeceased person.

1 answer
Australia Post
Priscila L.Australia Post

Hi Chas,

I recommend speaking to the support team about this one as I'm not sure if you're able to or what is required. You can call them on the number located on the physical card.

Priscila

Phil O

Phil Oasked

Am I able to transfer funds from one card to another

2 answers
Jo Warner
Jo Warner

I'm not sure however it's the same as a visa card in many ways. Thier is a ph # on the card itself. I suggest you give them a call they are very helpful. You'll have your answer from the horses mouth.

Australia Post
Priscila L.Australia Post

Hi Phil,

I'm afraid you're unable to transfer funds of this card to another or a bank account.

Priscila

Valerie Pritchard

Valerie Pritchardasked

Hi i have visa load&go reloadable,just wanted to know if I still have credits in my account

3 answers
Valerie Pritchard
Valerie Pritchard

I just wanted to know if my card has any credit left n is it still useable

Jo Warner
Jo Warner

Hi ! If you Google austposload&go.com.au site and from there you can look up amount remaining and transactions history ECT all in the 1 place.

Australia Post
Priscila L.Australia Post

Hi Valeria,

Please use this link to log in and check your balance - https://auspo.st/33RXy4B

Priscila

Lea B.

Lea B.asked

When purchasing anything online, do you put your name in "the name on credit card"?

2 answers
Australia Post
Priscila L.Australia Post

Hi Lea,

It will decline if it doesn't accept the name you've put so recommend trying with your name. Let me know how you go.

Priscila

Lea B.
Lea B.

Thank you Priscila

Pakour B.

Pakour B.asked

why is it that I closed my load and go card account yet it is still accessible, and is it accessible if you do not have the log in details by anyone

1 answer
Australia Post
Priscila L.Australia Post

Hi Pakour,

Did you card expire but you're still able to log in to the account? No one will be able to log in unless they know your details.

Priscila

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