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Hassle-free settlement of my first home
I am a first home buyer with no prior experience in buying a property. The whole process can be daunting and make one anxious as one crosses each phase of the buying process, especially getting the finances sorted and the home approved. Thanks to Jasmeet Singh and his expert guidance from the very first telephone interaction, this anxiety subsided slowly. The step by step guidance with proactive communication that Jasmeet and team provided helped me to be prepared with the required finance to get my home loan approved. He was very clear in expl...aining the whole process, and the different cost components (some of which can be very confusing) that are required in the settlement process. In fact, Loan Market prepared me for the worst-case scenario. This resulted in me having some extra money still left in my bank account after the settlement. Highly recommended.
One of the best customer service experiences
Adam & his team were phenomenal from the get go. His knowledge of the finance/lending industry was second to none.
Adam secured us an extremely good interest rate for our home & was with us every step of the way with daily phone calls/emails and always made sure we had a full understanding of our options.
This was by far one of the best customer service experiences we have received & have already recommended Adam to several different people who have all said the same thing.
Zac & Taylor
I have been dealing with Sam Lucci for 4 years now - I would highly recommend him to you! He is extremely reliable and I have so much trust in all of his offers as he constantly delivers. Sam has helped me achieve my first home and now my second home. I can honestly say when i purchased my first home i was nervous. Sam put my mind at ease and was so pleasant to deal with as all my worries were explained in full detail. He has also continued to check in with me on a regular basis to assist where he can. Always so helpful! Excellent customer service - id give him a 10 out of 10. Thanks Sam.
Attentive, knowledgeable and super helpful.
Phil and his team somehow made getting a home loan fun! Right from the start Phil was more than keen to help us, answering our many calls, texts and questions, and taking the time to understand our unique situation. The deal he came up with suited our needs perfectly. Then Michelle and the rest of the team were amazing explainers and communicators helping us navigate the application and settlement process, basically doing all the work for us! We will never look further again when it comes to our finance needs.
Carol King and her team - get it sorted!
Carol was very easy and pleasant to deal with, and listened closely to my requirements and issues with obtaining a loan. She delivered as promised (and more) to allow me to close on a property that had fallen through due to finance with another broker not completing on the final day of contract. She went out of her way to speed up the process, printing documents for me when I couldn't, and sending prepaid express envelopes with paperwork, and generally organising everything with no effort required from me. Within less than two weeks I not only ...had another loan at a very competitive rate, but had settled on my new property. Carol made the whole experience stress-free and fast, and her team all kept in constant communication, ringing me at all stages to keep me updated and returning my calls within minutes. I have purchased several times before but never had it go so smoothly or so easily - this is how it should be done. Thank you!
Great job and service.
Loan market has been very good to me and my two girls. Dan Brown was excellent at his job. From the beginning of the process, he made it so easy to understand. As a first home buyer, I was nervous and anxious about the process but Dan made it seamless. He was very knowledgeable and responds to emails, calls and texts promptly. Got me the best rate as well....thank you very much Dan. Highly recommended
David Nguyen is fantastic!
David is an excellent communicator. He is very thorough and made sure that I completely understood everything about the process. He provided me with advantages and disadvantages of each loan provider and provided great advice. He was always in constant contact with me and gave updates on every stage of the process to ensure that I was okay with everything and was always quick to respond to any queries.
10/10 Highly recommend!
Get your house loan without stress
Loan Market has very good customer Service. David knew his product and the process well. We receceved a great interest rate. The loan was disbursed on a ver timely manner
The reviewer stated that an incentive was offered for this review
We purchased two properties with Josh Gilbert's help and currently working on a third one. Josh truly goes above and beyond and is always answering my calls and questions. Thanks to his know-how, we avoided paying LMR on the second property.
Amazing service and professionalism
Andrew Timms helped us find our first home loan after many other brokers couldn't. Together with his assistant Lanah they guided us through every step of the way and were always happy to answer any questions we had. My wife and I could not thank them enough for making our dream a reality!
Have used Michael Hill for both my original home loan and recent refinance. Michael is extremely professional, easy to communicate with and found us a great deal with little fuss and in a timely manner taking the stress out of the whole experience. Highly recommend!
Stay away from this C grade lender
Firstly their rates are not very competitive. Secondly when I refinanced away from them they failed to refund the excess funds paid on the mortgage. Over $2,500 due back to me and 3 weeks after settlement still waiting. Numerous calls and finally a complaint to the financial services ombudsman. Absolute sham of an institution.
5 star for Steve McLean!!
Throughout the entire experience, both myself and my partner felt extremely supported from Steve and the team at Loan Market the entire way through. Customer service was an A+ and I truely had nothing to fault. I will definitely be returning in the future
- Verified customer
They know exactly what you need to do to get approved and get the best rate
I can't recommend Phil Couch enough, he genuinely cared about our situation, knew exactly what we needed to do and got us a rate we couldn't get on our own.
Fantastic professional service
Thanks to Phil and Vicki our newly built investment property is almost complete the process has been very easy and stress free. After many bad experiences over the last few years this was such a breath of fresh air. Thank you!
Very professional and patient
Recently bought our dream house thanks to Chris Hegney.
He is very patient and professional. It almost took a year for us to buy but Chris was helping almost 24hrs/ day...
Fast and efficient!
Highly recommended team! If weve only known them first, we wouldnt have wasted our time on other brokers. Loan market makes sure they finish the job the fast and efficient way. I would say (Phil and Jess most especially) go out of their way to genuinely help you achieve your dream to own your home! customer service-excellent!
Questions & Answers
We are looking at using loan market go to refinance our house. I would just like to know how many people would recommend this service as the reviews from this site site are great but I have read some disturbing reviews on other websites
What is the interest rate?
Loan M.Loan Market
Hello and happy Friday!
Is there a specific product or lender you're interested in knowing more about? Please send through an email to [email protected] with your name, phone number and postcode and I'll get a broker on the case!
We want to buy our first home. Can you recommend a god broker from your company? Thanks!
Loan M.Loan Market
We are more than happy to help, if you can just email us your full name, postcode and best contact number to 'customercare@loanmarket,com.au' and we'll put you in touch with the best broker in your area.
Look forward to hearing from you!
Loan Market Customer Care.
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