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DO NOT LISTEN TO REAL ESTATES WHEN THEY SUGGEST THIS COMPANY
Newly built little townhouses in sunshine coast, was recommended this supplier from our real estates and then lied to saying that this is the only supplied in the area - WRONG. We were charged over $200 for a MONTH for a small townhouse. We were also lied to by the supplier when we asked if they charged an initial fee to set up the electricity, another lie - they charge a $25 connection fee. The day was received our first bill was the same say we changed electricity suppliers. No discounts are provided, not a very competitive supplier from what we can see.
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Wonderful customer service.
Nothing is a problem for this company. All phone calls are answered promptly and helpfully.
Had a new service supplied quickly and easily. Wonderful customer service, can not recommend highly enough. Well done to them!
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Great Customer Service
Every interaction has been a pleasure, no long waits in queues, courteous people who understand you and act quickly, very affordable option for electricity, can’t speak highly enough of this company, do yourself a favour and consider a change for the better, thanks LPE
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The enigma
- 2 reviews
- 4 likes
No customer or after hours service and expensive
If you're considering using this company, think again.
The company communication is non existent which explains why their staff have less customer service than a stop sign.
They have been dismissive and dishonest to save a few bucks and cover thier mistakes on my account.
If your strata or body corporate decides to use this company, you will no longer have the power of choice and are stuck with them. How can that possibly get you the best deal.
Edit: it has been a few months now and they are no cheaper than my previous supplier, don't send bills but send harassing reminders and have a few hidden fees I'm still trying to decipher.
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- Verified customer
Great Company and excellent staff 10/10 would recommend
Power is reliable, i’ve never experienced a drop out (while home) power was once off as i returned home and couldn’t enter my house due to garage not being able to open but after giving them a call it was done in less then 30 min.
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BBBrisbaneQLD, 4101
- 17 reviews
- 9 likes
- Verified customer
It is a trap! never sign up.
Their marking strategy is to get building manager make everyone sign-up. (not sure what they give them, but they run around trying to convince you). Once you are with them the problem starts. limited customer support on limited hours. They are resellers so they can't help with your electricity supply. Their payment is monthly with short due dates. failing to pay on time or slight wrong payment will void your "discounts" resulting in extra fee for the month (like 30%) and an extra $14 late payment fee. Also you owe them a final meter reading fee if you are renter.
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DyanDoolandella
Easy to contact and approachable team
One drop out when the many suburbs lost power to a major junction being struck.
Connecting was effortless, the team are friendly, helpful and work efficiently.very happy with the customer service team.
1 comment
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Excellent customer service
Sign up process was simple, and when I needed to cancel my service (moved interstate) the disconnection was just as simple. No off shore customer service & little to no wait time to reach a customer service officer.
Was contacted after cancellation to advise of a credit remaining on my account - not many honest companies like this left! Big shoutout to Julie who assisted me in submitting a refund request & was an absolute pleasure to deal with.
1 comment
LPELocality Planning Energy
Hi MaryBeth - thank you so much for your lovely feedback and the special shoutout to Julie - our Customer Service Team works very hard at supporting our customers and I'm very pleased to hear that your had an excellent experience!
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- Verified customer
Exceptional service
Extremely happy with LPE since the get go. Our unit complex transitioned to bulk supply a couple of years ago. We were kept informed at all times during the transition stage and staff were excellent in answering queries. I didn’t know what to expect as this concept was new to me at the time. So glad I agreed and signed up. We’ve noticed a huge reduction in the cost of combined power and gas hot water, and there’s never been any ‘surprises’. I’ve recommended LPE to my daughter who lives in a townhouse setting as I believe she and her partner (and others) will benefit if they too made the shift to LPE. Can’t speak highly enough of the staff, especially Shelley whom I recently dealt with.
1 comment
LPELocality Planning Energy
Hi Sue - thank you for leaving such positive feedback, we really appreciate it. We are so pleased to hear that you received exceptional service, which is certainly the standard we expect at LPE. Thank You again.
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Smells bad
I received a bill from LPE and we are receiving phone call requesting payment but we are not one of their customers, I called the number on the so called bill and it goes to messages.
1 comment
LPELocality Planning Energy
Hello Buddy - sorry to hear that you have received an account by mistake, it seems strange that we had your contact details for both your address and phone number - I can assure you that our Customer ... Read more
Service Team is available to take your call on 1800 040 168 - please call or email ([email protected]) so we can fix them up for you immediately. Thank You Julie.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Worst Energy Supplier Ever - Very Expensive
So i live in an apartment where i was using Red energy prior for a 1 person studio apartment. My quarterly bill was $310.
Then, we were made to switch to Locality Planning Energy and i started getting a monthly bill of $160. Thats $480 quarterly. A major increase in my bill and i am not even home most days of the month as i travel interstate for work.
i complained several time but nothing was done.
Dodgy Company, DO NOT move your electricity with them
1 comment
LPELocality Planning Energy
Hello Mr Anderson, thank you for taking the time to leave a review, and I'm sorry to hear that your experience with us hasn't been positive. If you would like to send an email to info@localityenergy.... Read more
com.au, attention it to the Team Leader (Customer Service), and we will look into your concerns.Similar opinion? Write a review on ieatwords.com.au!
Millie GAU
- Verified customer
Great Prices and Local Customer Service
We use LPE as our electricity supplier. The process to sign up was very easy and we didn't even have to contact our old supplier. Our power is reliable and whenever I have called their customer service team, (who are based in Australia) they have been able to resolve everything easily and quickly. So refreshing to speak with an Australian and not have to deal with a communication barrier. We are paying a very competitive rate for our electricity and I always recommend them to family and friends.
1 comment
LPELocality Planning Energy
Hi Millie - it's always wonderful to receive positive feedback, so thank you! Our Customer Service Team work hard on providing a great Aussie service to all our customers, and are proud to work for a... Read more
great Australian Owned Company. Thank you again - and don't forget to call LPE if there is anything we can help you with! LPE TeamSimilar opinion? Write a review on ieatwords.com.au!
PeppaSunshine Coast
- 3 reviews
- 2 likes
- Verified customer
No Offshore Customer Service - PERFECT!
We saw the advertisement on TV and decided to give them a call - we were so impressed with the Customer Service and the fact that the company was Australian owned and supported Aussie Communities - but what really sold us was the Customer Service, it is local and not offshore - we love the fact that we can speak to an Australian! The pricing was awesome, very competitive and the way they explained everything to me was easy to understand - so pleased we made the change!
1 comment
LPELocality Planning Energy
Hi Peppa, we really appreciate you taking the time to provide us with your positive feedback. Glad to hear you are happy with your LPE account, and don't hesitate to let us know if there's anything else we can do to help :) LPE Team
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Worst service provider I have ever used!
I see no merits of LPE at all! They issue bills monthly offer slightly cheaper electricity save a few dollars per month but charged so much admin fee such as late fee, reverse credit fee, etc!
no service on after hours and weekend. if they disconnect your service you have no number to talk to them to reconnect on weekend and have to put up with the darkness of no power.
They emailed me the bill in the morning as $19 and on the same day ring me to say if the bill is not paid they would disconnect the service. Monthly bills is too frequ...Read more
ent. prefer quarterly bill like Origin. I had no choice but to use their service as I live in a highrise apartment. If I have choice, I would never use them at all! Their customer service and management staff are very rude to talk to. I chose email communication to avoid listening to their voice.1 comment
LPELocality Planning Energy
Hi Lisa - Thank you for taking the time to leave your feedback, it's valuable information. All of our bills are emailed or posted (dependent on preference) on the date of issue with 14 day payment te... Read more
rms - we also provide a reminder service three days prior to the bill being due via email and / or SMS - we definitely do not issue a bill with same day payment. Embedded Networks do have certain requirements which may include monthly or quarterly billing arrangements, and these are site specific - we would certainly love the opportunity to discuss these concerns with you, and encourage you to contact LPE on 1800 040 168 or via email on [email protected] - Regard LPE TeamSimilar opinion? Write a review on ieatwords.com.au!
By far the worst electricity provider
By far the worst electricity provider, no after hours customer service line, switched off the power without providing notice, the response from that was “we will get someone to contact you in the morning”. Do not go with this company.
1 comment
LPELocality Planning Energy
Hello Alex - we were of the understanding that this issue had been resolved?? We have also left messages for a follow up - if you feel this is still unresolved, please call LPE and ask for Julie on 1800 040 168.
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Mr ArmySouth East Queensland, QLD
- 24 reviews
- Verified customer
Meter read are inconsistent and random days
I am sick of this company slowly increasing my bills each month, only two people live in the unit and majority of things are switched off at the power point or unplugged.
They completely stuffed up the first bill by over $350 which then they rectified right before the due date. (how does this happen?).
They randomly check the meter at different days of the month, so one bill can say 30 days the other 27 days or 40 days, seriously sort your mess out and have a proper time frame, getting sick of this inconsistencies and inaccuracies of readings costing everyone a fortune.
Never again going with body corporate agreements.
2 comments
LPELocality Planning Energy
Hello Mr Army - thank you for your feedback. So that we can look into this further for you, could you please email us at [email protected] or call LPE on 1800 040 168 with your best conta... Read more
ct details referencing this product review. We would be happy to work through your concerns. Thank You, JulieUnfortunately you guys told me to get an electrician to rectify the issue. The bloody unit is brand new. I'm sure you know exactly what the issue is but this is part of a strategy by LPE to discourage customers chasing the issue. Disgusting.
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LPE isn't worth it
We live in an apartment block and made the move to LPE. They promised cheaper electricity and appeared to have good customer service. Once the initial set up had taken place, things have fallen down.
We had to fill out three application forms as they kept "getting lost". They could never tell us where the physical forms were going. This is unfortunate as they contain personal details. I'm not sure how someone can loose forms between collecting them from our place and delivering them to the office... LPE took zero responsibility.
The bil...Read more
1 comment
LPELocality Planning Energy
Hi Samantha, thank you for taking the time to provide your detailed feedback, the experience that you have described sounds very frustrating. I would love to address these concerns in person, if you c... Read more
ould please call our 1800 040 168, I'd be happy to discuss with you. Thank you, Julie.Similar opinion? Write a review on ieatwords.com.au!
Rebecca78Sunshine Coast
Excellent customer service from an Australian Company!!!
Locality Planning Energy was the nominated provider at the apartment block I moved into. I was a little hesitant at first as I hadn't really heard of this company before. After a bit of research and speaking to them directly I found out they were a local company actually based on the sunshine coast! After receiving my first bill I was surprised at how low my bill was compared to what I used to pay!
I have now been a customer with Locality planning energy for over a year and I couldn't be happier. The bills have remained low & theres been no h...Read more
1 comment
LPELocality Planning Energy
Hi Rebecca, we really appreciate you taking the time to provide us with your positive feedback. Glad to hear you are happy with your LPE account, and don't hesitate to let us know if there's anything else we can do to help :) Thanks, Julie.
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- Verified customer
Not very helpful
Me and my partner have just moved into an apartment where we could not use our own provider. Fair enough it was in our contract. 1st bill was $53, 2nd bill$27, 3rd bill $79 we do not have internet. Do not cook at home. Don't use air con. Have emailed continuously to ask what their peak and off peak times are. As we are trying to save. Response was it is on top of your bill. Check you latest bill. Go to our website Unable to get a straight answer. Wonder what next bill will be.
1 comment
LPELocality Planning Energy
Hi there, thank you for taking the time to provide your detailed feedback, and I'm sorry for the inconvenience you've faced in attempting to resolve your LPE billing problem.
Our customer team would ... Read more
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DavidGold Coast
Weekly Harassment Notes
After speaking to their customer service team, I’ve decided to stay with my existing service provider as I believe that LPE can’t provide me the care and attention that I deserve as a paying customer.
For starters, on a weekly basis they leave notes under my door advising me of my options. Thanks for that, I got the understanding the first time, no need to waste paper.
Yesterday I came home from work and slipped on the piece of paper that their rep had left me. Injuring myself in the process.
Their customer service team isn’t open after hours so it’s not like I can contact them anytime I have a problem.
1 comment
LPELocality Planning Energy
Hello David,
One of our experienced representatives would love to assist you with your enquiries, so please either [email protected] or call our team on 1800 040 168. Warm regards, Julie.
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Questions & Answers
Lagunagirlasked
My Body Corporate is considering signing with LPE for electricity from solar panels they will install on our roof. I'm finding it hard to speak to anyone who has this system installed and before we go ahead I'd like to have feedback on whether people are happy with this system.
1 answer
LPELocality Planning Energy
Hi, please call our office on 1800 040168. We can put you in touch with our strata manager who has a list of installs we have completed. He is happy to put you in touch with some of these who can provide some feedback, Kind Regards Shelley
David S.asked
What is the current rate for power
1 answer
LPELocality Planning Energy
Hi David, the rates depend on whether you are living in a complex where we have installed an embedded network, or whether you are looking for standard home/business electricity. Please call our customer service team on 1800 040 168 and provide your address where we will be able to provide you with the correct rates. Kind Regards Shelley
Julie Trindallasked
Our unit block is about to sign up with LPE - how can we be sure we are getting what the salesmen have promised - om paper it looks good. I am a pensioner living in Fortitude Valley and would like to discuss other people's experience with LPE. Is there some way I can have a face-to-face meeting with you?
2 answers
LPELocality Planning Energy
Hi Julie - thank you for your question. We'd be happy to help you with any concerns you may have, and organise a team member to give you a call or arrange a meeting with you. If you'd like to email your contact details through to [email protected] so we can contact you directly or alternatively, you may wish to call our Customer Service Team on 1800 040 168. Thank Julie.
The problem is what the salesman is not telling you. They give kickbacks to building managers. This comes from overcharges to tenants.
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LPELocality Planning Energy
Hi Dyan, we really appreciate you taking the time to leave LPE positive feedback, we work very hard in providing a high standard of service to all of our customers, and it's great to hear and reinforc... Read more
es our values as a company. Thank you again. Julie