Reviewer Photos & Videos
Maria Romiti alessi
- 2 reviews
pushy staff
Joondalup staff very pushy trying to make you buy everything in every colour.... everything was beautiful according to staff ...first and last time i shop there never again in ant lorna jane shop
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- Lorna Jane Online Store
- Verified customer
DO NOT BUY!!! BUYER BEWARE!!!
If I could leave a ZERO star I would. THIS IS INSANE!!! I have been trying to reach someone on their "LIVE CHAT". THAT IS A JOKE!!! There is NO direct link to Live Chat with anyone. Its impossible to even find. They are requiring to download "We CHAT" which doesn't even work. IM SOOOO MAD!!!! I ordered 2 pairs on leggings ADVERTISED ON THIER SITE on sale for $50 (normally $120) and a sports bra for $40 (normally $80). Both were advertised in an email AND on their website. The cart would not discount ANY of the items, there was NO WAY to reach A...Read more
NYONE via their FAKE "Live CHAT", I sent a email thinking they would get back to me asap, which took over a week for a reply. So at the time I decided to just place the order and then when someone reached me from customer service they would fix it. NOPE! They sent me "Free bra inserts" in my package which I DID NOT WANT but there was no way to change. When they finally responded by email over a week later, they basically said "too bad thats the "discount" you received and next time to try placing separate orders". ARE YOU KIDDING ME!!!??? I asked to have a manager get in touch with me and they refused and said they were the highest up I could contact and that was it. Has anyone been able to reach this so called "Live Chat". I would love to speak to someone and return my order. I will NEVER ever order again from this company.Similar opinion? Write a review on ieatwords.com.au!
delinMelbourne
- 2 reviews
Winter Thermal Core F/L Tight: Warm, but poor quality fabric
While I love how warm these tights are, I was disappointed to find that the fabric started to pill during the first wear. Only two wears later and the tights are looking really shabby. I asked - four times - if this was a known problem with the fabric and each time I got referred to a different customer service department. Finally I was told to take the pants into a local store so they could see the problem, which is impossible due to COVID-19.
So far I've only worn the tights while walking or around the house. I doubt I'd wear them for a yoga or pilates class because I think the friction from an exercise mat would make the problem much worse. So, while they are great for warmth, I'll probably never leave the house wearing them.
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Penny
- 2 reviews
Buy these tights!!! Nothing2CHere
Bought a pair of their nothing to c here tights while on holiday. A lower review will tell you they are see through, she just has the wrong size haha. I am usually a size 6 and got a small (so don’t bother reading hers she got the wrong one) and they fit amazing. I loved them so much I bought two more pairs with the same material in different colours. Not see through at all (if you buy the right size) and SOOOO comfy literally feels like you’re wearing butter.
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- Lorna Jane Online Store
- Verified customer
Terrible online shopping and custom service experience
It was my first time online shopping on Lorna Jane on the past weekend. First of all, the website was very slow. I realized I only had one item in the shopping basket after I placed the order. Then I tried to cancel the order right away and to add more items. However, there is no cancel option. I tried to reach custom service through the live chat. The stylist was the only one available and asked me to wait on Monday to reach out custom service. Regardless the advice from the stylist, I tried to reach them every few hours on the weekend but the...Read more
"custom service" for live chat option was greyed out. Meanwhile I had no choice to email and phone the custom service to cancel the order. Today (Monday) noon I received an email saying I would get another updated email once the order is dispatched. Monday afternoon I finally reach out the custom service on live chat, I was told that my order was already dispatched. I didn't receive any update email regarding the dispatching. And they didn't help but also blamed it was my responsibility to make sure my order was correct. So I can't change my mind once I placed the order? The entire online shopping system was so poor. Terrible custom service. The only way to cancel the order is chat with custom service which is not available in the time. The first time is my last time. I will never shop online and even go to your store anymore.Similar opinion? Write a review on ieatwords.com.au!
EllAU
Nothing2CHere Tights - feel & look nice, delivery average, definitely see through.
So I am a bit in between with my opinion so I will be as in detail as possible. Hope you enjoy my bum, it’s definitely relevant.
I ordered some of the Nothing 2 C Here tights on sale.
Delivery:
It was mandatory $15 express post with no option for normal. I ordered on the Sunday of Easter weekend, so amongst the holiday and COVID-19 I do understand that my package may have taken a little longer. Was only slightly annoyed at the lack of communication as I put orders to three other stores on the same day - who all offered optional postal optio...Read more
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SylviaSydney, NSW
Worst customer experience
I had an issue with my order - no one was helpful, it is so difficult to actually speak to someone and when you do, they don’t help but respond in a passive aggressive manner. Although I paid for express, the order took over a week to arrive.
1 comment
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MelissaMelbourne
- 10 reviews
- 2 likes
Pathetic!!!! And not at all Australian, as made in China
Not at all impressed with Lorna Jane products. Sizing is poor, Customer service is pathetic, Quality of products is average and overpriced, particularly when they claim to be an Australian company but are selling off Chinese made items. Pathetic Lorna Jane!
1 comment
Lorna J.Lorna Jane
Hi Melissa, Thank you for your feedback. We are an Australian brand with over 2000 employees and our own manufactoring in China, where we have had our team working with us there for over 30 years! Our... Read more
LJ family is global! Our Live Chat stylists are a great tool for helping you find your perfect LJ fit and can also answer any questions you may have regarding product, sizing etc. If you would like more info you can find out more here: https://www.lornajane.com.au/ourcommitment Stay well over this time! MNB, Team LJ xxSimilar opinion? Write a review on ieatwords.com.au!
KRobGippsland, VIC
- 10 reviews
Great quality
I have never tried Lorna Jane before as I believed it to be a little on the expensive side, I found they had a 25% discount which was a bonus. I needed new active tight/leggings and decided to have a look online on the recommendation of a friend. There were so many different types that I found it hard to choose a pair, unfortunately the pair I finally chose was not in stock in my size. I went with a different pair and couldn't be happier. They arrived in good time and the material they are made out of feels so comfortable, I wish I could wear them everyday. I will certainly be ordering another pair.
1 comment
Lorna J.Lorna Jane
Hi There! Thank you SO much for your review and WELCOME to the LJ Family! We are SUPER excited to have you! :) Love to read that you were able to take advantage of our 25% off promo! We totally recomm... Read more
end signing up to our eNewsletter so you can stay up to date with not only the new releases but the MANY promo's and sales we have throughout the year. We do also have our awesome Active Concierge service who can try source a product for you that is sold out online from one of our stores! Thanks for your support, we can't wait to click with you again soon! MNB, Team LJ xxSimilar opinion? Write a review on ieatwords.com.au!
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Catherine MisiosIllawarra, NSW
- Lorna Jane Online Store
- Verified customer
My Daughter loves Lorna Jane
Very happy with the Lona Jane product very good quality and comfortable to exercise in and the packaging was very good that it was packed in, thank you very much
1 comment
Lorna J.Lorna Jane
Hey Catherine! Wow thank you so much for your sharing the LOVE! :) We are STOKED to read of how happy you are with everything! Thank you so much for all your support! We love having you a part of our LJ Fam! MNB, Team LJ xx
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Review collected in partnership with Lorna Jane
The reviewer stated that an incentive was offered for this review
Kaiming Luo
- 3 reviews
Terrible custom service when you have a question/problem about price difference
I bought a tank for $52.5 yesterday and still waiting for the tank to arrive. However, today I found the price of the tank is dropped to $40. I contacted the custom care online immediately and let me show their respond: 'Unfortunately, prices are constantly changing on the website. We are unable to give a price difference on the tank.' This is unacceptable respond. I am a VIP and constantly buy item from them, but now I feel terrible.
1 comment
Lorna J.Lorna Jane
Hi Kaiming, thank you for reaching out, we appreciate your feedback. Our Customer Care team has advised you were able to take advantage of our AMAZING 25% off promotion on your overall order. As price... Read more
s are constantly fluctuating and changing, items purchased outside of promotional run times are unable to be honoured in the system. Please don't hesitate to reach out to our Live Chat team, if you do have any further questions or concerns. MNB, Team LJ xxSimilar opinion? Write a review on ieatwords.com.au!
Sarah
- 3 reviews
Great fit and great quality
I discovered Lorna Jane when I emigrated to Australia and I haven’t been out of it since. True to size, doesn’t lose its shape and very flattering. A must have in my wardrobe
1 comment
Lorna J.Lorna Jane
AWWWW Thank you SO much, Sarah! We are THRILLED we get to be a part of your Active Living journey, it's so exciting! We can't wait to 'click' with you again soon! MNB, Team LJ xx
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Disgusting Customer Service
Do not bother! Purchased a pair of tights 2 months ago which were faulty and have FOUR holes in them when I had only worn them a total of 10times!! I paid over $100 for them and was told that they were considered reasonable wear and tear! Are you kidding? Not to mention that the lady at the Macarthur Square store was unbelievably rude about it. I have previously liked my Lorna Jane products but due to the fact that they do not stand behind their own product, I will never purchase from them again. Go spend less money and actually get what you pay for. These are not better tights, they just cost more and the staff are rude.
1 comment
Lorna J.Lorna Jane
Hi Eden, Thank you for your feedback both on here and Trustpilot. Our Customer Care team has advised they have sent through an email regarding your product assessment. We will be following up with our... Read more
team in store to provide further training! Please don't hesitate to reach back out to our Live Chat if you have any further questions or concerns! MNB, Team LJ xxSimilar opinion? Write a review on ieatwords.com.au!
Bel ZeitzenHobart, TAS
- Lorna Jane Online Store
- Verified customer
Feel Good Tights
It was quick and easy to naviage the store.
Great range of products available.
Ok quality of product, there was a thread loose on one of the pant legs.
They have a great feel and fit well.
1 comment
Lorna J.Lorna Jane
Hi Bel, Thank you for your feedback. Great to hear our Online store was easy to navigate! We hope you are enjoying your Activewear, feel free to head into your nearest store or reach out to Live Chat ... Read more
if you do have any quesitons regarding your activewear! MNB, Team LJ xxSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Lorna Jane
Kelly JGreater Melbourne (Outer), VIC
- 2 reviews
- Lorna Jane Online Store
- Verified customer
Love my Flashy Pants
Absolutely love my Flashy Pants, so comfy and I wear them all the time. Received my order the next day and online ordering process easy to use. So happy with my purchase and other previous purchases from Lorna Jane.
1 comment
Lorna J.Lorna Jane
Hi Kelly! Thank you so much for sharing all the love! Our Flashy pants are definitely one of our FAVES! :) We are STOKED to be a part of your Daily Move! MNB, Team LJ xx
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Review collected in partnership with Lorna Jane
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- Lorna Jane Retail Stores
- Verified customer
Second to None
Our store in Bundaberg is always clean with very helpful and efficient staff. The products I have purchased are second to none. The quality of your product is exemplary, comfortable and very pleasing to the eye. I would recommend Lorna Jane clothing to anyone. Very very happy
1 comment
Lorna J.Lorna Jane
Naw! Thanks so much for the FANTASTIC recommendation, Deborah! :) We know our awesome Bundaberg team do love welcoming you in store every time! We are having the BEST time being a part of your Active Living Journey! MNB, Team LJ xx
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The reviewer stated that an incentive was offered for this review
- Lorna Jane Online Store
- Verified customer
Never again
2 pairs of pants weren’t as described on the website. Were so ridiculously huge that they were baggy on my husband. It took 4+ hours of negotiations to have a refund/replacement approved.
1 comment
Lorna J.Lorna Jane
Hi Sian, Thank you for your feedback. We are glad to hear this was resolved for you. Our awesome Live Chat stylists are always great for any questions regarding style/fit/fabric etc and can totally as... Read more
sist you before you make a purchase, to ensure the product is right for you. We wish you all the best in Active Living, MNB, Team LJ xxSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Lorna Jane
RajpalPerth, WA
- 2 reviews
- Lorna Jane Online Store
- Verified customer
The items I've bought are just so comfortable.
It was easy to navigate the store & find what I was looking for!
I am very satisfied with the range of products available.
I am very happy with the items I have purchased and the quality of the products bought.
1 comment
Lorna J.Lorna Jane
Thank you so so much for the awesome review, Rajpal! We are STOKED to hear you are enjoying your new Activewear! Our Digital Experience team do work hard on our Online store, so we will pass on your g... Read more
reat feedback! Looking forward to 'clicking' with you soon! MNB, Team LJ xxSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Lorna Jane
Camilla12
- 2 reviews
- Lorna Jane Online Store
- Verified customer
Love my LJ gear!
Online store is very user-friendly.
Love that LJ add new designs every week!
Tops, tights & sports bras are by far the most comfortable activewear I’ve worn. They’re comfy, feel good & look great!
1 comment
Lorna J.Lorna Jane
Thank you SO much for the Love, Camilla! We are STOKED that you've chosen us to be a part of your Daily Move! MNB, Team LJ xx
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Review collected in partnership with Lorna Jane
AllisonGippsland, VIC
- Lorna Jane Online Store
- Verified customer
Always the most reliable and comfortable tights.
The online store is super easy to navigate, has a huge range of products and everything I have purchased has reached my expectations. I have tried other brands, but keep coming back to Lorna Jane for the excellent quality that lasts.
1 comment
Lorna J.Lorna Jane
Thank you so much for the 5 stars, Allison! :) Once you go Lorna Jane you never go back! We are THRILLED to have you a part of our Family, and can't wait to see you again soon! MNB, Team LJ xx
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Questions & Answers
Kaiming Luoasked
I bought a tank for $52.5 yesterday and still waiting for the tank to arrive. However, today I found the price of the tank is dropped to $40. I contacted the custom care online immediately and let me show their respond: 'Unfortunately, prices are constantly changing on the website. We are unable to give a price difference on the tank.' This is unacceptable respond. I am a VIP and constantly buy item from them, but now I feel terrible.
1 answer
Lorna J.Lorna Jane
Hi Kaiming, thank you for reaching out, we appreciate your feedback. Our Customer Care team has advised you were able to take advantage of our AMAZING 25% off promotion on your overall order. As prices are constantly fluctuating and changing, items purchased outside of promotional run times are unable to be honoured in the system. Please don't hesitate to reach out to our Live Chat team, if you do have any further questions or concerns. MNB, Team LJ xx
Carol B.asked
I am very upset with Meagan from highpoint store. My daughter had a faulty leggings and bring it back the second time in store for a change over and she refused to change it. The seams and thread are coming undone from the side and she refused to change it over. I have spoken to another store manager from another store because I was very upset. The leggings was purchased on 21/09/2019 and when Chenelle return it last year she refused to change it and I told her to bring it back today because she just got back from overseas and have to go back to teaching dancing and put it on and I told her to take it off and bring it back to the store. Meagan was very unprofessional and did a smirk laugh when she look at the leggings to my daughter and told her it’s not faulty and refused to change the leggings over. As a VIP customer for myself and daughter I am disgusted with the treatment my daughter received. This is not acceptable and I would like to put in a complaint for what had transpired in the highpoint store. I would like the leggings to be changed over or a full refund because the leggings is faulty. I am very disappointed with such rude customer service. This is the customer number. 10044044/10012278.
Here’s my phone number 0467 030 334
Chenelle number 0411 300 964.
I would appreciate someone contacting us to resolve this issue ASAP by phone. Thank you
9 answers
Lorna J.Lorna Jane
Hi Carol, Thank you for reaching out to us. We are totally here to help! Our Customer Care team are available by Live Chat on our Website from 7am-6pm Mon-Fri, and 8am-5pm Saturdays, and will be more than happy to look into this one for you and can arrange a product assessment on the tights. We will absolutely be following this up with our Team in store to provide further training. We hope to hear from you soon! MNB, Team LJ xx
Great responce
What should I do to get a refund or exchange of the leggings. I would like to return the leggings for a refund ASAP.
Unhappy customers
Chenelle Brown and Carol Brown
JRCasked
I am petite. I bought a size small tights but it is too long for me and thought, like LuLu Lemon, LJ would do hemming on their tights. Took it to your shop and was told there was no such service for LJ tights. Very disappointing! Why does LJ not offer hemming service?
1 answer
Lorna J.Lorna Jane
Hi There, Thanks so much for your question! We understand no two women are the same, which is why we offer 3/4, 7/8, Ankle Biter and Full length tights, so you can find your perfect LJ fit! However, we really do appreciate your feedback and will pass this on for you. Wishing you the best in Active Living! MNB, Team LJ xx
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Lorna J.Lorna Jane
Hi Sylvia, thank you for your reviews on here and on Trustpilot. We do appreciate you taking the time! We are currently experiencing a high volume of enquiries, due to current global events, and our t... Read more
eams are working as fast as they can to get through each of them. Our warehouse team are also experiencing delays in sending out parcels due to the high volume of orders. For immediate assistance and updates on your order, please do reach out to our Live Chat team on our website. Stay safe, MNB, Team LJ xx