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Reviews

4.2

1,669 reviews
5
(1,114)
4
(204)
3
(93)
2
(57)
1
(201)
  • Product Quality
    4.5 (772)
  • Return Claim MadeYes (79) · No (742)
  • Sizing True to size (713) · Slightly large (50) · Slightly small (49) · Very small (8) · Very large (7)
  • Product Appearance As advertised (93%) · Not as advertised (7%)
  • Shipping
    4.7 (516)
  • Customer Service
    4.0 (134)
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pushy staff

published

Joondalup staff very pushy trying to make you buy everything in every colour.... everything was beautiful according to staff ...first and last time i shop there never again in ant lorna jane shop

Customer Service
Product Quality
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Store Locationjoondalup
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DO NOT BUY!!! BUYER BEWARE!!!

published
Return Claim MadeNo
Product Appearance Not as advertised
delin

delinMelbourne

  • 2 reviews

Winter Thermal Core F/L Tight: Warm, but poor quality fabric

published

While I love how warm these tights are, I was disappointed to find that the fabric started to pill during the first wear. Only two wears later and the tights are looking really shabby. I asked - four times - if this was a known problem with the fabric and each time I got referred to a different customer service department. Finally I was told to take the pants into a local store so they could see the problem, which is impossible due to COVID-19.

So far I've only worn the tights while walking or around the house. I doubt I'd wear them for a yoga or pilates class because I think the friction from an exercise mat would make the problem much worse. So, while they are great for warmth, I'll probably never leave the house wearing them.

Product Quality
Shipping
Sizing True to size
Product Appearance As advertised
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Penny

Penny

  • 2 reviews

Buy these tights!!! Nothing2CHere

published

Bought a pair of their nothing to c here tights while on holiday. A lower review will tell you they are see through, she just has the wrong size haha. I am usually a size 6 and got a small (so don’t bother reading hers she got the wrong one) and they fit amazing. I loved them so much I bought two more pairs with the same material in different colours. Not see through at all (if you buy the right size) and SOOOO comfy literally feels like you’re wearing butter.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Terrible online shopping and custom service experience

published
Ell

EllAU

Nothing2CHere Tights - feel & look nice, delivery average, definitely see through.

published
Product Quality
Shipping
Sizing True to size
Product Appearance Not as advertised
See all answers
Sylvia

SylviaSydney, NSW

Worst customer experience

published

I had an issue with my order - no one was helpful, it is so difficult to actually speak to someone and when you do, they don’t help but respond in a passive aggressive manner. Although I paid for express, the order took over a week to arrive.

Product Quality
Shipping
Return Claim MadeNo
Product Appearance Not as advertised
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1 comment
Lorna Jane
Lorna J.Lorna Jane
Melissa

MelissaMelbourne

  • 10 reviews
  • 2 likes

Pathetic!!!! And not at all Australian, as made in China

published

Not at all impressed with Lorna Jane products. Sizing is poor, Customer service is pathetic, Quality of products is average and overpriced, particularly when they claim to be an Australian company but are selling off Chinese made items. Pathetic Lorna Jane!

Product Quality
Shipping
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
See all answers
1 comment
Lorna Jane
Lorna J.Lorna Jane
KRob

KRobGippsland, VIC

  • 10 reviews

Great quality

published

I have never tried Lorna Jane before as I believed it to be a little on the expensive side, I found they had a 25% discount which was a bonus. I needed new active tight/leggings and decided to have a look online on the recommendation of a friend. There were so many different types that I found it hard to choose a pair, unfortunately the pair I finally chose was not in stock in my size. I went with a different pair and couldn't be happier. They arrived in good time and the material they are made out of feels so comfortable, I wish I could wear them everyday. I will certainly be ordering another pair.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Lorna Jane
Lorna J.Lorna Jane
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Catherine Misios

Catherine MisiosIllawarra, NSW

My Daughter loves Lorna Jane

published

Very happy with the Lona Jane product very good quality and comfortable to exercise in and the packaging was very good that it was packed in, thank you very much

Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
Lorna Jane
Lorna J.Lorna Jane

Hey Catherine! Wow thank you so much for your sharing the LOVE! :) We are STOKED to read of how happy you are with everything! Thank you so much for all your support! We love having you a part of our LJ Fam! MNB, Team LJ xx

Review collected in partnership with Lorna Jane

The reviewer stated that an incentive was offered for this review

Kaiming Luo

Kaiming Luo

  • 3 reviews

Terrible custom service when you have a question/problem about price difference

published

I bought a tank for $52.5 yesterday and still waiting for the tank to arrive. However, today I found the price of the tank is dropped to $40. I contacted the custom care online immediately and let me show their respond: 'Unfortunately, prices are constantly changing on the website. We are unable to give a price difference on the tank.' This is unacceptable respond. I am a VIP and constantly buy item from them, but now I feel terrible.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
See all answers
1 comment
Lorna Jane
Lorna J.Lorna Jane
Sarah

Sarah

  • 3 reviews

Great fit and great quality

published

I discovered Lorna Jane when I emigrated to Australia and I haven’t been out of it since. True to size, doesn’t lose its shape and very flattering. A must have in my wardrobe

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Lorna Jane
Lorna J.Lorna Jane

AWWWW Thank you SO much, Sarah! We are THRILLED we get to be a part of your Active Living journey, it's so exciting! We can't wait to 'click' with you again soon! MNB, Team LJ xx

Disgusting Customer Service

published

Do not bother! Purchased a pair of tights 2 months ago which were faulty and have FOUR holes in them when I had only worn them a total of 10times!! I paid over $100 for them and was told that they were considered reasonable wear and tear! Are you kidding? Not to mention that the lady at the Macarthur Square store was unbelievably rude about it. I have previously liked my Lorna Jane products but due to the fact that they do not stand behind their own product, I will never purchase from them again. Go spend less money and actually get what you pay for. These are not better tights, they just cost more and the staff are rude.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Store LocationMacarthur Square
See all answers
1 comment
Lorna Jane
Lorna J.Lorna Jane
Bel Zeitzen

Bel ZeitzenHobart, TAS

Feel Good Tights

published

It was quick and easy to naviage the store.
Great range of products available.
Ok quality of product, there was a thread loose on one of the pant legs.
They have a great feel and fit well.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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1 comment
Lorna Jane
Lorna J.Lorna Jane

Review collected in partnership with Lorna Jane

Kelly J

Kelly JGreater Melbourne (Outer), VIC

  • 2 reviews

Love my Flashy Pants

published

Absolutely love my Flashy Pants, so comfy and I wear them all the time. Received my order the next day and online ordering process easy to use. So happy with my purchase and other previous purchases from Lorna Jane.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Lorna Jane
Lorna J.Lorna Jane

Hi Kelly! Thank you so much for sharing all the love! Our Flashy pants are definitely one of our FAVES! :) We are STOKED to be a part of your Daily Move! MNB, Team LJ xx

Review collected in partnership with Lorna Jane

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Second to None

published

Our store in Bundaberg is always clean with very helpful and efficient staff. The products I have purchased are second to none. The quality of your product is exemplary, comfortable and very pleasing to the eye. I would recommend Lorna Jane clothing to anyone. Very very happy

Customer Service
Product Quality
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Store LocationOnline
See all answers
1 comment
Lorna Jane
Lorna J.Lorna Jane

Naw! Thanks so much for the FANTASTIC recommendation, Deborah! :) We know our awesome Bundaberg team do love welcoming you in store every time! We are having the BEST time being a part of your Active Living Journey! MNB, Team LJ xx

Review collected in partnership with Lorna Jane

The reviewer stated that an incentive was offered for this review

Never again

published

2 pairs of pants weren’t as described on the website. Were so ridiculously huge that they were baggy on my husband. It took 4+ hours of negotiations to have a refund/replacement approved.

Product Quality
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
See all answers
1 comment
Lorna Jane
Lorna J.Lorna Jane

Review collected in partnership with Lorna Jane

Rajpal

RajpalPerth, WA

  • 2 reviews

The items I've bought are just so comfortable.

published

It was easy to navigate the store & find what I was looking for!
I am very satisfied with the range of products available.
I am very happy with the items I have purchased and the quality of the products bought.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Lorna Jane
Lorna J.Lorna Jane

Review collected in partnership with Lorna Jane

Camilla12

Camilla12

  • 2 reviews

Love my LJ gear!

published

Online store is very user-friendly.
Love that LJ add new designs every week!
Tops, tights & sports bras are by far the most comfortable activewear I’ve worn. They’re comfy, feel good & look great!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Lorna Jane
Lorna J.Lorna Jane

Thank you SO much for the Love, Camilla! We are STOKED that you've chosen us to be a part of your Daily Move! MNB, Team LJ xx

Review collected in partnership with Lorna Jane

Allison

AllisonGippsland, VIC

Always the most reliable and comfortable tights.

published

The online store is super easy to navigate, has a huge range of products and everything I have purchased has reached my expectations. I have tried other brands, but keep coming back to Lorna Jane for the excellent quality that lasts.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Lorna Jane
Lorna J.Lorna Jane

Thank you so much for the 5 stars, Allison! :) Once you go Lorna Jane you never go back! We are THRILLED to have you a part of our Family, and can't wait to see you again soon! MNB, Team LJ xx

Review collected in partnership with Lorna Jane

Page 1 of 84

Questions & Answers

Kaiming Luo

Kaiming Luoasked

Lorna Jane

I bought a tank for $52.5 yesterday and still waiting for the tank to arrive. However, today I found the price of the tank is dropped to $40. I contacted the custom care online immediately and let me show their respond: 'Unfortunately, prices are constantly changing on the website. We are unable to give a price difference on the tank.' This is unacceptable respond. I am a VIP and constantly buy item from them, but now I feel terrible.

1 answer
Lorna Jane
Lorna J.Lorna Jane

Hi Kaiming, thank you for reaching out, we appreciate your feedback. Our Customer Care team has advised you were able to take advantage of our AMAZING 25% off promotion on your overall order. As prices are constantly fluctuating and changing, items purchased outside of promotional run times are unable to be honoured in the system. Please don't hesitate to reach out to our Live Chat team, if you do have any further questions or concerns. MNB, Team LJ xx

Carol B.

Carol B.asked

Lorna Jane

I am very upset with Meagan from highpoint store. My daughter had a faulty leggings and bring it back the second time in store for a change over and she refused to change it. The seams and thread are coming undone from the side and she refused to change it over. I have spoken to another store manager from another store because I was very upset. The leggings was purchased on 21/09/2019 and when Chenelle return it last year she refused to change it and I told her to bring it back today because she just got back from overseas and have to go back to teaching dancing and put it on and I told her to take it off and bring it back to the store. Meagan was very unprofessional and did a smirk laugh when she look at the leggings to my daughter and told her it’s not faulty and refused to change the leggings over. As a VIP customer for myself and daughter I am disgusted with the treatment my daughter received. This is not acceptable and I would like to put in a complaint for what had transpired in the highpoint store. I would like the leggings to be changed over or a full refund because the leggings is faulty. I am very disappointed with such rude customer service. This is the customer number. 10044044/10012278.
Here’s my phone number 0467 030 334
Chenelle number 0411 300 964.
I would appreciate someone contacting us to resolve this issue ASAP by phone. Thank you

9 answers
Lorna Jane
Lorna J.Lorna Jane

Hi Carol, Thank you for reaching out to us. We are totally here to help! Our Customer Care team are available by Live Chat on our Website from 7am-6pm Mon-Fri, and 8am-5pm Saturdays, and will be more than happy to look into this one for you and can arrange a product assessment on the tights. We will absolutely be following this up with our Team in store to provide further training. We hope to hear from you soon! MNB, Team LJ xx

Melissa R.
Melissa R.

Great responce

Carol B.
Carol B.

What should I do to get a refund or exchange of the leggings. I would like to return the leggings for a refund ASAP.
Unhappy customers
Chenelle Brown and Carol Brown

JRC

JRCasked

Lorna Jane

I am petite. I bought a size small tights but it is too long for me and thought, like LuLu Lemon, LJ would do hemming on their tights. Took it to your shop and was told there was no such service for LJ tights. Very disappointing! Why does LJ not offer hemming service?

1 answer
Lorna Jane
Lorna J.Lorna Jane

Hi There, Thanks so much for your question! We understand no two women are the same, which is why we offer 3/4, 7/8, Ankle Biter and Full length tights, so you can find your perfect LJ fit! However, we really do appreciate your feedback and will pass this on for you. Wishing you the best in Active Living! MNB, Team LJ xx

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