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Reviews

4.8

99 reviews
5
(93)
4
(0)
3
(0)
2
(1)
1
(5)
  • Product Quality
    4.8 (43)
  • Return Claim MadeYes (2) · No (44)
  • Warranty Claim MadeYes (1) · No (45)
  • Product Appearance As advertised (90%) · Not as advertised (10%)
  • Customer Service
    4.7 (46)
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Bashi G.

Bashi G.Sydney, NSW

Love my new Tara Sideboard and Cabinet!

published

I just got my sideboard and cabinet delivered and they are beautiful! The furniture is solid and easy to assemble. So glad i decided to get them! Thanks Lounge lovers for the follow up delivery during this uncertain times.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

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Great service all round

published

We had wonderful service the whole way through our experience from purchase to delivery. The delivery was difficult but the guys were super helpful. Will definitely revisit for more furniture!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
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KarinaY

KarinaYSydney, NSW

Great products and service

published

I found these chairs online, went into the store to check them out and the staff were really friendly and helpful. Delivery was super quick and I look forward to shopping there again!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill, NSW
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

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Purchase Of Lisa Lounge

published

Exceptional experience from initial instore enquiry to purchase and delivery. Very impressed with customer service at Castle Hill as well as your after hours team. Will definitely recommend Lounge Lovers.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill NSW
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1 comment
Lounge Lovers
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Tony

TonySydney, NSW

Great service, great product, in store and delivery team were awesome.

published

The I store service was fantastic, quick easy, not too hard on the up sale. Communication via SMS was awesome and most importantly accurate. Delivery team in and out with no fuss and delivered as requested. Great job all round.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle hill
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1 comment
Lounge Lovers
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Rick and Sarah

Rick and SarahSydney, NSW

Pleasantly Surprised

published

We felt welcome the minute we stepped into the beautiful showroom,you offered quotes on our selected items.Delivery options & care packages were explained in detail. Delivery friendly & prompt. Definitely purchasing again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

I just received our couch earlier than expected. Very happy with our buy. Will be shopping again in the future

published

I just received our couch earlier than expected. Very happy with our buy. We have also bought a dining table a while ago and are still happy with that purchase. Will be shopping again in the future.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle hill
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Fantastic service

published

The store and staff were lovely and make shopping delightful. Easy purchasing experience start to finish. The furniture was delivered promptly and was of high quality. Assembly of furniture was easy

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill Lounge Lovers
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1 comment
Lounge Lovers
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Kristine S.

Kristine S.New South Wales

Great products and great customer service!

published

Great products and great design. We purchased a dining table, 2 dining chairs, benches and a buffet table. Lisa was very helpful in assisting us. They also delivered our goods on time!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
Lounge Lovers
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Great store and great service

published

Great store with a variety of items to furnish difference spaces of your home. Will definitely at Ely be back to make future purchases. Customer service was A+ Quick delivery as well

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Awesome service

published

Excellent service in store as well delivery. We purchased a sofa bed in the same colour we saw on display in the store. Awesome on delivery the guy’s were wonderful.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCastle Hill
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1 comment
Lounge Lovers
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Very reliable Service

published

Everything was easy from purchasing to receiving delivery. I was kept informed of progress in a timely manner. Delivery was on time as promised and products received exceeded my expectations.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

An occasional table

published

Staff most helpful and found a table that is exactly what I wanted. Delivery was arranged at a suitable time for me. The Delivery was on time and handled with care.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Great customer service

published

We were given helpful assistance in the store without any hyped sales pressure. When we decided what we wanted, we were assisted to make the purchase, arrange delivery and assembly in a different city, and ensure that all the invoicing details were as we wanted. Good shopping experience!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
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Very good, will buy again

published

Delivery experience is the best! Product in good quality and affordable price range! Will buy again from them definitely. Helpful delivery service especially for not easy access to our property.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Lounge Lovers
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Sarah W.

Sarah W.Sydney, NSW

10/10 from start to finish

published

I visited your store a number of times to see your products and fell in love with the Anya Chair on the first visit, and subsequent visits confirmed how much I wanted it. Every time I was in store? Your staff were super helpful, answering all my questions and providing more information for things I hadn’t considered. A wonderful experience.
Delivery was also a 10/10 service. I received messages the day before the confirm, on the day with an ETA and then a live tracker. It was the best delivery service I’ve had. Very happy with every part of my Lounge Lovers experience, and I just wish my house was bigger so I could buy more of their products. Thank you for everything!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
Lounge Lovers
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The reviewer stated that an incentive was offered for this review

Wonderful service

published

Thanks wonderful friendly service and excellent communication. Have to thank the delivery guys for being early and not making us wait all day and for putting the lounge together quickly and efficiently. Wonderful biting from lounge lovers and would definitely recommend you. Have a great day . Bree

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle hill
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1 comment
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John

JohnSydney, NSW

Catherine Castle Hill A gem

published

Sales and assistance from Catherine excellent.Delivery and times excellent. No holes for legs- Ann and other customer service a big zero- totally brushed off. Not handy at all will do my best to fix myself.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill
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1 comment
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Kaushal P.

Kaushal P.Sydney, NSW

  • 3 reviews

Excellent overall

published

We had a fantastic experience and would recommend it strongly to everyone else. We would love to shop there again too in the future. Very satisfied with the sales and service side of the business.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

It is perfect!

published

Very satisfied with the service and quality of the table we bought. Amazing, from choosing The table to getting it in our house, we could not be happier with our choice!

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
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