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Reviews

4.7

75 reviews
5
(68)
4
(1)
3
(1)
2
(1)
1
(4)
  • Product Quality
    4.8 (36)
  • Return Claim MadeYes (1) · No (30)
  • Warranty Claim MadeYes (0) · No (31)
  • Product Appearance As advertised (97%) · Not as advertised (3%)
  • Customer Service
    4.9 (36)
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Fantastic service in store and from delivery crew

published

I enjoyed the store experience, very satisfied with the range and quality of products and the great customer service. The staff member was very informed about the products available.
I was also very impressed with the fast and prompt delivery of the goods by the crew who were very friendly and professional.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
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The reviewer stated that an incentive was offered for this review

Mel

MelSydney, NSW

Fabulous Customer service, product knowledge and quality!

published

We recently made a purchase from the crows nest store and were so impressed with the service we received. Staff were very friendly, helpful and knowledgeable- prepared to listen to our needs.
We received the products two days after our purchase and both the delivery and assembly was also of high standard.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCrows nest
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Excellent service and product. Whole process was quick and easy. Very pleased!!

published

Isabelle in the Crows Nest store took us through so many great sofa options and went out of her way to make sure we got the right sofa, delivered as soon as possible!! Delivery was so quick, considering usual furniture delivery times and the guys came and assembled the sofa professionally and took all rubbish with them. Quality service!! Would recommend. Very pleased with the sofa in our home.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

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Excellent Service

published

Buying a lounge from Lounge Lovers was a very satisfactory experience. The staff were great at the store, information received about my delivery was prompt and friendly. My lounge arrived when scheduled and was delivered by two very friendly and efficient staff.
We pull highly recommend them to others. I love my new lounge. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest NDW
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Perfect!

published

Beautiful pieces! It was all so easy, fast, and they assembled it all for me. I’d definitely recommend to my family and friends as this was such a good experience. Thanks so much!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Abi

AbiSydney, NSW

One very happy customer! Great value for money, great quality and great customer service!

published

I bought the Silas table and Anya chairs. The quality is surpassed my expectations. I was also kept well informed of delivery timeframes right down to 20mins before arrival. So pleased I also opted for assembly and packaging removal. The ‘Guys’ were great, so careful and knowledgeable. I’m one very happy customer. Would definitely shop at Lounge Lovers again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLounge Lovers Crows Nest
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers
Nantida W.

Nantida W.

  • 3 reviews

Attentive, informative and considerate with good quality products

published

Products are of good quality. You feel like you can browse through the place at your leisure without being pressured. The assistant left you to it, which was nice and was very helpful when needed.
Delivery: there's clearly attention to detail. Show consideration for the customer in the process. Kept me informed and tried to accommodate. Much appreciated! Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Dining table set

published

They have great looking stuff at a reasonable price. The lady at the shop was friendly and the process of delivery is good. You can also a bit extra and get your furniture assembled. I highly recommend them.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Best Lounge Ever!!

published

Quality is great and it was very easy to assemble. The Lounge is really comfortable and worth the extra when compared to Ikea. The delivery staff were also very helpful.

Customer Service
Product Quality
Product Appearance As advertised
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

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Anna Z.

Anna Z.Sydney, NSW

5 star service

published

Not satisfied with my first purchase, I called the lounge lovers customer service within the 14 days and what I imagined would be an ongoing battle turned out to be the smoothest swap over possible, the customer care team were great throughout. Communication was consistent and the delivery team were amazing, hats off to the customer service, Alex and the delivery team. Would definitely recommend Lounge Lovers to anyone in the market!

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows nests
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Chair ordered and delivered

published

The chair I ordered directly at the store came quickly and was just as floor model. We live in a high rise unit. It was brought up to unit by great delivery personnel, reasonable delivery cost too. Assembly was minimal, just attaching feet. Would definitely buy from Lounge Lovers again

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest,NSW
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

VHK

VHKSydney, NSW

Awesome service and product

published

From the moment we walked into the store and to the very last process of delivery, the team at Lounglovers have been great. Thank you to Georgia, Jenny and Alex.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationCrows Neat
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Backup and delivery.

published

We had a Saturday delivery and the guys were on time, totally professional and nothing was a problem as they unpacked and set up our new lounges. Awesome service with great backup in terms of communication from headquarters. Highly recommend.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest, Pacific Highway, Sydney
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Affordable products

published

Visited the crows nest branch . Good range and quality of products at reasonable price points . The products we chose were easy to assemble . Amazing delivery drivers - very friendly and helpful .

Customer Service
Product Quality
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Excellent customer service

published

Excellent and attentive customer service in store. Extremely prompt in subsequent email correspondence. And accommodating in terms of answering all my questions to satisfaction. Delivery was quick and professional. Two thumbs up

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest NSW
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

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Great value chairs. Awesome delivery service.

published

I updated my dining room chairs and Lounge Lovers made it an enjoyable hassle free experience. I was a little disappointed I had to wait 3 weeks for stock but the level of after sales care more than made up for it. The delivery arrived at an exact time (you can track the truck) and it took about 30 min to assemble all the chairs. I'm very happy with my purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Kyle

Kyle

  • 3 reviews

Great product, Great price, Great service

published

Great sofa bed, browsed online then went into the Crows Nest store where Georgia showed me how to operate it. Once delivered I found it easy to use and set up.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Hi Kyle,

Thank you very much for the recommendation. Glad you love you're happy with our service. Hoping to see you soon again :)

The reviewer stated that an incentive was offered for this review

Very happy

published

Parking in nearby cross st
Convenient location
Great instore service
Good price for product
Store was set up very well
Exellent range of products
Friendly delivery drivers
Easy to assemble

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Great service, extremely happy with my chair

published

Very easy to find my way around the store, very helpful staff. The product is perfect and comfortable and well built. Lucky for me, my cousin assembled the chair for me.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
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The reviewer stated that an incentive was offered for this review

Terrific experience and delivery was well managed

published

The experience in store was as professional and helpful as the delivery. Communication was great throughout and the quality of the product was as expected. Thanks again team, great job!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

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