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Reviews

4.7

364 reviews
5
(328)
4
(9)
3
(3)
2
(1)
1
(23)
  • Product Quality
    4.6 (288)
  • Return Claim MadeYes (19) · No (280)
  • Warranty Claim MadeYes (10) · No (288)
  • Product Appearance As advertised (95%) · Not as advertised (5%)
  • Shipping
    4.7 (258)
  • Customer Service
    5.0 (1)
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Lia

LiaGreater Melbourne (Inner), VIC

Amazing service!!

published

The service was faultless! My order was delivered within 24hrs. They also keep you up to date in regards to delivery every step of the way. Will definitely be ordering from here again!



Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

The reviewer stated that an incentive was offered for this review

Fantastic Service!

published

Great customer service! Kept up to date every step of the way. Delivery staff were lovely. They explained how easy my furniture was to assemble. Assured if I had any questions they would be happy to help. Highly recommend. Very quick delivery.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Noula

NoulaGreater Melbourne (Outer), VIC

Loved our stools.

published

This was our second furniture purchase. The online purchasing was easy. There was ongoing communication of delivery dates from staff given COVID-19, which made it great. Very happy when our stools arrived.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review



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Awesome Service, beautiful furniture!

published

Very easy delivery and construction, really solid build. Delivery staff were seriously great, highlight of the experience.
It isn't exactly instant availability though, had to wait 4-5 weeks but that not so bad.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Declan

DeclanSydney, NSW

Great products

published

This was my second time purchasing and I would definitely be back to purchase again in the future, a smooth process all round. Great furniture and fantastic service. Thanks Lounge Lovers!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Top service, polite, fast responses and quick delivery

published

I purchased a kitchen table along with a coffee plus side table set.

I wantes to buy online and i communicated the deal over email. The while process was simple and hassle free. Clarity on stock availability was provided and dates were accurate.

Delivery was quick and i liked the fact i can track the driver!!! Amazing!

Thank you for top service and amazing products.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

online buyer

online buyerGreater Melbourne (Inner), VIC

Fantastic to deal with!

published

Their customer service has been second to none, highly recommend. Professionally, extremely efficient yet personable. Happy with the product with extremely quick delivery at the exact time suggested! Furniture came assembled, boxed well without any damage.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Lee-Anne K.

Lee-Anne K.Central Highlands and Goldfields, VIC

Alexis lounge suite

published

Thank you so much.your web site is brilliant. got my lounge suite in 2 days. and we live in rural Victoria.got a message when dispatched.another of time with delivery driver who came exactly at 2pm. love my new couch. came with good instructions.very well packed.would highly recommend lounge lovers

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Andrea

AndreaSydney, NSW

Worse product and experience

published

You should re-consider purchasing from Lounge Lovers. The quality of their products are very poor and their warranty services are worse. I would not recommend them to anyone. You're better off buying from Kmart.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
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Beautiful quality and prompt delivery. Very happy!

published

Assembly of the tv unit was extremely easy, delivery was well ahead of time, and staff were very helpful and friendly to deal with. Thank you, will definitely be purchasing more in future.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Replacement of faulty tv unit

published

Product is great, as shown, however arrived with a small flaw. Lounge lovers were quick to respond and replaced item, including assembly and rubbish disposal at no cost, promptly and efficiently. Service was personal and effective. Thank you.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Excellent service

published

My dining chairs are excellent quality. Ordered online and delivered within 48 hrs. I was able to track my delivery every step of the way. Lounge Lovers provided excellent service.

Shipping
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Returning Customer

Returning CustomerGreater Melbourne (Inner), VIC

Great Experience

published

The customer service was absolutely excellent for us. We ordered a lounge that came with cushions. The delivery communication was prompt and allowed us to plan our day as we received time frame for delivery. We were missing one package but the customer service team were straight on it and we received the missing package the next day. Extremely happy with the product and service. Will definitely order again

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Giang Ô.

Giang Ô.Sydney, NSW

The delivery system is extremely fast

published

I just ordered this sofa on Sunday night and Jenny texted me that my item will be delivered to my front door on Monday at 1 pm. Which is extremely fast and accurate. The material of the sofa is good enough and I do not have any complaints with this item. Recommend this brand.

Product Quality
Shipping
Product Appearance As advertised
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Pauline

PaulineSydney, NSW

  • 3 reviews

Perfect product and service

published

This day bed is a perfect simple design for contemporary interiors. Very good value for money. Easy assembly however I availed the assembly and rubbish removal service. Very quick service

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

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Hannah R

Hannah RGreater Melbourne (Outer), VIC

Extremely quick delivery

published

Beautiful and solid table, delivered very quickly. The day after ordering! Love the simple and strong design, very easy to put together although quite heavy! Looks beautiful with the matching bench.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Angela

AngelaSydney Surrounds, NSW

Love the chairs! Ordering and delivery was so easy and so quick. Will definitely order again.

published

Easy to navigate online. Chairs are wonderful. Go so well with our existing table and nice and clean design. No need to assemble which is a big win with any type of furniture.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

NN Z.

NN Z.Sydney, NSW

Amazing products and shopping experience.

published

One of the best and most reliable oneline furniture shopping I have ever had. Fast delivery with care. The furnitures are the same as advertised. Good value and good quality.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers
Emmet R.

Emmet R.Sydney, NSW

Great quality and service

published

We bought nesting gold side tables from Lounge Lovers. The items look just like the website’s pictures and they’re sturdy, too.
Communications were consistent, and delivery was timely (even during the Covid-19 pandemic)

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Lounge Lovers
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Kylie A

Kylie AGreater Melbourne (Outer), VIC

Quick and easy process

published

The table I ordered was exactly as pictured so it matched perfect with my existing chairs. The website was easy to navigate and order from and the delivery was quick and haste free. I was kept up to date with the order process the whole time.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
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