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Reviews

4.7

1,352 reviews
5
(1,214)
4
(45)
3
(6)
2
(14)
1
(73)
  • Product Quality
    4.7 (696)
  • Return Claim MadeYes (33) · No (675)
  • Warranty Claim MadeYes (20) · No (683)
  • Product Appearance As advertised (94%) · Not as advertised (6%)
  • Shipping
    4.7 (258)
  • Customer Service
    4.8 (404)
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Reviewer Photos & Videos

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Replacement of faulty tv unit

published

Product is great, as shown, however arrived with a small flaw. Lounge lovers were quick to respond and replaced item, including assembly and rubbish disposal at no cost, promptly and efficiently. Service was personal and effective. Thank you.



Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
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Excellent service

published

My dining chairs are excellent quality. Ordered online and delivered within 48 hrs. I was able to track my delivery every step of the way. Lounge Lovers provided excellent service.

Shipping
1 comment
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Returning Customer

Returning CustomerGreater Melbourne (Inner), VIC

Great Experience

published

The customer service was absolutely excellent for us. We ordered a lounge that came with cushions. The delivery communication was prompt and allowed us to plan our day as we received time frame for delivery. We were missing one package but the customer service team were straight on it and we received the missing package the next day. Extremely happy with the product and service. Will definitely order again

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
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Kim

KimSydney, NSW

Great service and love our new lounges!

published

Tina at the Belrose store was super helpful and lounges arrived and were set up for us within a few days. Great experience and lounges are very comfy and look great!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelrose
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1 comment
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Giang Ô.

Giang Ô.Sydney, NSW

The delivery system is extremely fast

published

I just ordered this sofa on Sunday night and Jenny texted me that my item will be delivered to my front door on Monday at 1 pm. Which is extremely fast and accurate. The material of the sofa is good enough and I do not have any complaints with this item. Recommend this brand.

Product Quality
Shipping
Product Appearance As advertised
1 comment
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Michelle

MichelleGreater Melbourne (Inner), VIC

  • 2 reviews

Fantastic experience!

published

Recently purchased a lounge chair at South Yarra Store. Store was well set out and easy to view stock. Staff were attentive and super prompt with organizing delivery! They were also prompt with organizing a staff member to visit to assemble my chair for me. Chair is great quality and fits perfectly.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Yarra
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1 comment
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Pauline

PaulineSydney, NSW

  • 3 reviews

Perfect product and service

published

This day bed is a perfect simple design for contemporary interiors. Very good value for money. Easy assembly however I availed the assembly and rubbish removal service. Very quick service

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
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Hannah R

Hannah RGreater Melbourne (Outer), VIC

Extremely quick delivery

published

Beautiful and solid table, delivered very quickly. The day after ordering! Love the simple and strong design, very easy to put together although quite heavy! Looks beautiful with the matching bench.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
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Alison M.

Alison M.Sydney, NSW

Seamless process

published

Everything was seamless from purchase to delivery. I received great help in the store to choose the right dining chairs. The chairs were in stock and were able to be delivered within 2 business days for a cheap price.
The chairs came already assemble so it was simple to just take them out of the box and take off the packaging. Would definitely use this store again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaterloo, NSW
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1 comment
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Angela

AngelaSydney Surrounds, NSW

Love the chairs! Ordering and delivery was so easy and so quick. Will definitely order again.

published

Easy to navigate online. Chairs are wonderful. Go so well with our existing table and nice and clean design. No need to assemble which is a big win with any type of furniture.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
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Wonderful service and products

published

Being in the middle of a pandemic, we were somewhat worried about finding furniture that we would like. Luckily, we were able to book a brief appointment with one of Loungelovers staff at Waterloo who showed us some of their great products. Delivered today, looks fantastic, really happy! Thanks!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaterloo, NSW
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1 comment
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NN Z.

NN Z.Sydney, NSW

Amazing products and shopping experience.

published

One of the best and most reliable oneline furniture shopping I have ever had. Fast delivery with care. The furnitures are the same as advertised. Good value and good quality.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
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Jackie

JackieGreater Melbourne (Outer), VIC

Great service

published

I haven’t unpacked my new furniture yet but I have been very impressed with the customer service & also the prompt delivery
I will most definitely shop with lounge lovers again

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSth Yarra
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1 comment
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Emmet R.

Emmet R.Sydney, NSW

Great quality and service

published

We bought nesting gold side tables from Lounge Lovers. The items look just like the website’s pictures and they’re sturdy, too.
Communications were consistent, and delivery was timely (even during the Covid-19 pandemic)

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
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Sue Ekanayake

Sue EkanayakeGreater Melbourne (Metropolitan), VIC

Great product range and very helpful staff. Highly recommend.

published

- I attend the showroom at South Yarra. I found the great range of products including lounges and dining tables. Mati was really helpful, great customer service.
- I am very happy with the Sierra Solid wood dining table. Great value for money.
- Assemble was little difficult since the table was heavy, it was Solid wood but that is the beauty of the product.

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationSouth Yarra Melbourne
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1 comment
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Bashi G.

Bashi G.Sydney, NSW

Love my new Tara Sideboard and Cabinet!

published

I just got my sideboard and cabinet delivered and they are beautiful! The furniture is solid and easy to assemble. So glad i decided to get them! Thanks Lounge lovers for the follow up delivery during this uncertain times.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
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Kylie A

Kylie AGreater Melbourne (Outer), VIC

Quick and easy process

published

The table I ordered was exactly as pictured so it matched perfect with my existing chairs. The website was easy to navigate and order from and the delivery was quick and haste free. I was kept up to date with the order process the whole time.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
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Rebecca L.

Rebecca L.Sydney, NSW

Beautifully crafted furniture at a Great Price

published

Received my rattan buffet today; the ordering process was seamless right through to delivery. I received updates the entire time up until the point the delivery team arrived at my door! Great customer service.

The furniture is beautifully made and of a high quality, all at a very decent price. Modern and will last a lifetime.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
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Friendly Service & Affordable Products!!

published

As a Property Stylist, I purchase a lot of furniture! Lounge Lovers have a gorgeous, on trend range of affordable products to choose from. Their friendly, knowledgeable & efficient service is always so refreshing. Thanks guys!!

Customer Service
Product Quality
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

In love with my new chairs!

published

I had my eye on the design of these particular chairs for month or so! They were delivered very quickly after purchasing online. The chairs were affordable and the quality of the wood/ design was of a very high standard. I couldn’t be happier!

Product Quality
Shipping
1 comment
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Page 2 of 68
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Questions & Answers

Adelle S

Adelle Sasked

Lounge Lovers

We have just received our new velvet couch and the smell omitting from it is so strong we are getting headaches from sitting on it. Is there a way to remove this safely or will this hang around for awhile?

No answers
No Where To Hide

No Where To Hideasked

Lounge Lovers

Hello, am interested in purchasing the Modular Pod set armless reviewed & displayed by Chris Carrol also Paula Joye did a make over of her lounge with this Pod Modular set. Looks attractive but after perusing a substantial 58 1star reviews am understandably dubious over the quality fabric, foam & frame so would be interested in hearing from anyone who has purchased the Pod Modular set by Loungelovers to know how well it has stood up to normal use foam, fabric & frame wise.

No answers
BENG

BENGasked

Lounge Lovers

Do you have an outlet in Perth?

1 answer
Lounge Lovers
Lounge L.Lounge Lovers

No sorry Beng we do not have a showroom in Perth at this stage. We do have a carrier that ships our product to Perth though.

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