JazzyPerth, WA
- 2 reviews
Motor noise and slow
Fan is making grinding noise, and stopped going to high speed. it is with remote control. so if I start at first speed level it barely move and at 2nd it appear that its moving but no breeze.
it might be the faulty motor. These are around five year old, recently changed one as stopped working with the same fan as it match the room style.
These fans motors suppose to last at least for 10 years.
Purchased in May 2021 for A$250.00.
1 comment
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Chris S.Sydney, NSW
I'm having the same problem
hi all recommend not getting these fans I'm having the same problem bought six of them and and now three months out of warranty they are failing I have been through 4 capacitors on two of them you spend $300 for each fan and only get two years out of them what a joke don't buy them I have been back to yous and been told they can not help out as they are just out of warranty.
Purchased in August 2021 at Beacon Lighting for A$1,800.00.
1 comment
Customer S.Lucci Air
Hi Chris, I am sorry to hear about the issue you have experienced with your fans. If you would like to discuss this further, please PM us at [email protected] the details of the issue and ... Read more
your contact details as well as the state you are in and we will get a representative to contact you about this to discuss this further, Kind regards Amber- BL Customer ServiceSimilar opinion? Write a review on ieatwords.com.au!
ChristianSouth East Queensland, QLD
Do not buy!
4 fans purchased. 3 replaced and now all 4 are faulty. Paid extra for a good fan. Now these are out of warranty. Worsr purchase i have ever made. Avoid these fans.
1 comment
Customer S.Lucci Air
Hi Christian, I'm sorry to hear of the issues you have experienced. Can you please PM us at [email protected] with the details of the Fans you have, your best contact details (including ph... Read more
one number), and the name the initial Warranty Claim was made under. We will get this looked into further for you. Regards, Rhiannon - Beacon Lighting Customer Service.Similar opinion? Write a review on ieatwords.com.au!
Find out how Lucci Futura Eco compares to other Ceiling Fans
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Mukund B.Greater Melbourne (Metropolitan), VIC
Fan speed is very slow from the time of purchase in 2018
Fan speed is very slow it's been like this from the day this was purchase from Beacon lighting not at all satisfied for the money paid for the fan and install costs
Purchased in March 2021 at Beacon Lighting for A$300.00.
2 comments
Customer S.Lucci Air
Hi Mukund,
Some fans, like DC fans, do operate at slower speeds but have a higher air movement around, not directly on you. To be able to assist you, can you PM us at [email protected] the... Read more
They are fans for the home which are AC
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Ian MasonGiralang 2617, ACT
No air circulation and noisy
Bought my Airfusion Airlie II Eco Series ceiling fan eleven months ago and would never buy one again. There is no airflow, even on the high speed. Have tried switching between both the winter and summer switches and it has made no difference. I suspect the blades have lost their curvature and are also dropping. Still under warrant but am going to have it replaced with a new brand and throw this one straight into the bin.
Purchased in December 2021 at Beacon Lighting for A$159.00.
1 comment
Customer S.Lucci Air
Hi Ian,
I am sorry that you have been having these issues with your fan. The Airfusion Airlie II Eco fans do have an airflow of between 150 m3/min - 157 m3/min depending on which fan you purchased.
... Read more
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ElleCanberra 2600, ACT
- 2 reviews
NOT WORTH BUYING AS ITS A LEMON
Ceiling fan not blowing any cool air. WE purchased this fan in December 2018 and have only used it for a few hot nights in Dec and January. Its still under warranty, and we go buy a better one without plastic blades. We paid an electrician to come look and he said the Plastic blades are the fault, as they are drooping and sagging and not generating any air. Also its a noisy fan, not suitable for our bedroom. We are going to bin the fans as they are useless. Lesson learn, first look on google for reviews before you buy.
Purchased in December 2021 at Beacon Lighting for A$159.00.
6 comments
Customer S.Lucci Air
Hi Elle, I am sorry to hear about the issue with your fans. We do stand by our fans and have an in home warranty on all of our fans which you would be covered under. If you have the Futura fan, then t... Read more
his does not have plastic blades, they are wooden. If you would like to discuss this further, please email us at [email protected] with the exact details of your purchase ie. name/SKU number of the fan and you contact details and we will get a representative to speak with you about this, Debbie - Beacon Lighting Customer ServiceThanks Debbie, but we have bought a new fan from another company and it will be installed in two weeks time. I see on the reviews that others are having lots of issues with the LUCCI brands as well.
Customer S.Lucci Air
Hi Elle, as mentioned, we stand by all of our fans, they have undergone rigorous testing. In relation the reviews you see, we sell thousands of fans every year, both nationally and internationally and... Read more
the amount of issues is small in comparison to what is sold. Saying that, the reviews do not tell of the whole story, the issue can be to do with the wrong installation, the wrong fan for the room it was installed in or the maintenance of the fan. I am sorry that our fan was not suitable for you however we would have sent a serviceman out to look at this for you if we had been advised. Debbie - Beacon Lighting Customer ServiceSimilar opinion? Write a review on ieatwords.com.au!
PraveenSouth East Queensland, QLD
this is far from desired
we have 6 fans (model: LD-140129L), all expect one now has stopped working, initially they all slowed down and then stopped working altogether. Not sure where to get the help.
Purchased in February 2021 at Beacon Lighting Physical store.
1 comment
Customer S.Lucci Air
Thank you for your review Praveen. A licensed electrician should be able to assist you with diagnosing what is wrong with your fans.
Regards Beacon Lighting
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Dave MSydney, NSW
Cheap fans with obvious design fault is the glass dome for light. Dome is stuck and I am unable to change bulb.
Fan power good
Fan works ok
Design of light fitting let’s the fan down.
The light blows atleast once a year. Glass dome is not stuck making the light impossible to change. This is a design fault
Purchased in August 2021 at Beacon Lighting for A$249.00.
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Went from bright to dim
Installed the 48 inch dimmable and colour shifting led ceiling fan in my sons room to give him more light. The lights worked fine and gave a lot of light when suddenly they dimmed right down.
Purchased in November 2021.
3 comments
Customer S.Lucci Air
There is a dimmer function on the remote that could have been pressed, causing the light to dim. if this is not the case, please contact our warranty team on 1800 602 243 and they will arrange for a ... Read more
serviceman to come out and have a look for you, Debbie - Beacon Lighting Customer ServiceThank you, that worked! Room is nice and bright again.
Customer S.Lucci Air
Great to hear, Debbie - BL Customer Service
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Find out how Lucci Futura Eco compares to other Ceiling Fans
Know better, choose better.
IanDarling Downs, QLD
Would definitely avoid buying
All fans have had speed cotrol not work properly 2 only work very slow but has to be on setting 2 to work at all 2 dont work at all the motor just gets hot and the other 2 only work to medium speed but different settings on switch
Purchased in October 2021.
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Margaret Luke
- 2 reviews
Lucci fans
We installed all our fans from beacon in 2014 two of the really expensive ones stopped working hardly used Lucci advised we could go to the sale on fans at Beacon. No offer or assistance for fans we have not replaced as can't afford
Please respond to email address
1 comment
Customer S.Lucci Air
Hi Margaret, I have looked into your discussion and the consultant could not advise what the issue could be with your fans and suggested that you ask your electrician to have a look at the fans to see... Read more
what the issue could be. If you would like to discuss this further, please contact us directly at [email protected] with your contact details ie. contact number and email address, and the state you are in and I will get the State representative to call you about this, Debbie - Beacon Lighting Customer ServiceSimilar opinion? Write a review on ieatwords.com.au!
MalBrisbane
hoping for help
Our three lucci fans are all going so slowly that they offer no relief from heat after just a few years... they cost three hundred each and although they are outside warranty time period I feel lucci should assist as they are all underperforming and would cost over $1,000 to replace ... if there are any suggestions it would be appreciated ....from mal
3 comments
Customer S.Lucci Air
Hi Mal, I am sorry to hear about your fans. All fans do have a life span as they have a motor with moving parts and from what I can see you are in QLD where you may have your fans on continuously. The... Read more
issue with the fan could be that the fan motor or wall capacitor may have failed and this can be replaced, with spares available through your local Beacon Lighting store. If you would like to discuss the issues further with a representative, please contact us directly at [email protected] with the issue, the type of fan you have, your contact details and the store purchased from. Debbie- Beacon Lighting Customer ServiceHi again,
I am grateful that Debbie (email ) and Josh (by Phone) from Beacon lighting have contacted me in regards to our Lucci fans. Josh has agreed to support us and will assist in working out what... Read more
HI again... i should have let you know that Beacon paid for an electrician to attend our home ready with parts. Debbie also sent three capacitors free of charge.
It turned out the problem was the capa... Read more
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Don't recommend buying Lucci fans
Purchased 5 Lucci Futura Eco 52 ceiling fans/lights in Dec 2011. The 3 fans that are used the most have issues with the speed control. All have lost high speed and other speeds vary between fans. Contacted Beacon Lighting who put me onto an electrician. He bypassed the capacitors (speed control) on each fan and the speed was still slow. He said it was a motor issue. Contacted Beacon Lighting about replacing the motors but they came back saying the motors were no longer available and the only option was to buy new fans. After spending $1,900 on these fans, I would have expected them to last much longer. There are obviously quality defects with these fans as others here have had the same issues. I won't be purchasing Lucci fans again.
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EricNewcastle
Yeah... nah.
Lucci is Beacon’s house brand of landfill fodder. Cheap china junk with big margin. Poor design of oyster dome means it jams. Halogen globes blow constantly (though the newer model is now LED and likely more reliable). Fans are often poorly balanced out of the box and require fiddling with weights on blades to balance. Motors eventually seize or wall controllers fail. Have had four of these in my home now all replaced with a different brand over last seven years. 2 year warranty is not good enough. Two years is only two summers and a product like this should last 15 years or more. Only thing they are good for is keeping electricians busy earning coin from installing and then replacing.
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Dave
- 2 reviews
Definitely would not recommend!!
I have never previously purchased ceilings and did not have much of an idea about them so I went to shop that specialised in lights and fans etc (Beacon Lighting) and put my full trust in them. The fans that were recommended to me by the sales person had terrible airflow and were not at all suitable so I returned to Beacon and was told by a different sales person that I should never have been sold those fans in the first place as they were not suitable to our situation. To Beacons credit they replaced the fans, but unfortunately, with the Lucci...Read more
Futura Eco fans. We had the Lucci fans installed in Jan 2015 and they still have very poor airflow and with in the first year one of them had to be replaced as it would no longer go faster than second speed. Now all of them, except for one, are having the same issue. So after spending nearly $1000 we are now having to use floor fans in my daughter’s bedrooms during in summer as these fans are not sufficient to keep them cool. We have to use floor fans in our living areas to get some airflow in the house. The whole exercise has been very disappointing and frustrating and we are now having to look at replacing these fans only after a couple of years of use. We are very dissatisfied with these fans and are wishing we had left the old clunky noisy fans that were in the house when we bought it as at least they moved air.1 comment
Customer S.Lucci Air
Hi Dave, I am sorry to hear about your issue with our fans. We do stand by these and I would like to follow up with you about this issue. If you could PM us at [email protected] the nat... Read more
ure of the issue, the state you are in and your contact details, I will get looked into for you further, Debbie - BL Customer ServiceSimilar opinion? Write a review on ieatwords.com.au!
Find out how Lucci Futura Eco compares to other Ceiling Fans
Know better, choose better.
Rayseacombe gardens Adelaide
Pleasure to rate
We have five in the home very quiet .
The last two purchased in April 2018
Keep buying them will eventually have one or more in every room
The wife happy you do not need the air conditioner is not on day after day and the power bill is down
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Still waiting
- 3 reviews
- Futura Eco 1220mm
- Verified purchase
Impossible to change the bulbs when they blow
I bought three Futura fans from Beacon Lighting less than a year ago - two of the fans have lights in them. These fans seemed fine, until both blew the light globes in under a year. I'm finding it impossible to remove the glass bowls to get to the light globes. I'm going to have to pay for an electrician to change the globes, which is ridiculous!
1 comment
Customer S.Lucci Air
HI, there are a few different models in the Futura range. Can you PM us at [email protected] the SKU no. of the fan you have so that we provide the instructions on how to remove the glass, Debbie - BL Customer Service
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WayneGold Coast
Metricon Home Build
House build was very good,however,they use Lucci fans from Beacon Lighting. Fans look good but the switches have failed twice in six months. The switches cannot be turned and can be seen to arc which is very dangerous.Waiting to hear back from Metricon on this matter.Have recommended they don’t use these fans in future builds.
5 comments
Customer S.Lucci Air
Hi Wayne, all of our products are extensively tested to Australian Standards. I'm sorry to hear about the problem with the switches and would appreciate it if you could PM us your contact name, phone ... Read more
number and state you are in so that we can get the state sales representative to discuss this further with you. David -BL Customer ServiceCould you please advise a contact email address. I will forward my details.
Customer S.Lucci Air
HI Wayne, sorry about that - the email address was missed. I have seen you have contacted us and we have forwarded your issue onto the State Representative, Debbie - Beacon Lighting Customer Service
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RayGosford
- 2 reviews
- 1 like
- Futura Eco 1220mm
- Verified purchase
not worth buying
bought 4 of these fans June 2014, the one used daily didn't last 18 months. Couldn't find receipt for warranty so had to purchase another January 2016 as i didn't want odd fans on ceiling. Now 24 months along replacement fan is failing the same way, so they are good fans for decoration only just don't use them regularly. Seems that i will be replacing all fans with another brand, but wait having a sparkie at hand found out its only a capacitor used in the units that's failing, $1.50 part on ebay !!! For a sparkie very easy fix, so i was lucky i held onto the 1st one that died and will get him to repair both, but only because it will save me $1000 plus to replace all fans.
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AlanPerth
Don't buy this product. Warranty.. takes a month before they comes and have a look at it
The fan was installed 3 months ago and all of a sudden the fan and light not working. Spoke to Beacon Lighting and was told to fill in the warranty form. Takes a week before they reply and it will take another 3 weeks before they come and have a look at it. At the mean time i am left without the main light and fan in my lounge room. They said that they need to get the spare from the Eastern State. But they do have spare remote in one of the local Beacon light shop locally in Perth.
2 comments
Customer S.Lucci Air
Hi Alan, can you PM us at [email protected] with your name and contact details and we will look further into this for you, Debbie Beacon Lighting Customer Service
Thanks Debbie for your prompt action and the fan was replaced on the 15th. March.
I must admit that they have a good reps like Debbie, Online Sales Support Manager, who make a prompt action. I give her a 5 STARS for that.
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Questions & Answers
Paulasked
Hi....where can I buy a replacement glass cover for LD-SF-140129-A2? Paul
1 answer
Customer S.Lucci Air
Hi Paul, All spare parts requests need to be made through your local/closest Beacon Lighting store as I do not have access to spare parts here. If you do not live near a store, if you call them, they can find out the costing and availability for you. Regards, Gaile - Beacon Lighting Customer Service
George M.asked
I have 3 LUCCI FUTURA DIMMABLE LED Ceiling Fans.
the light button, fan off and low speed buttons don't work, so I have no light in my bedroom. I have changed batteries, but this didn't work. I have switched the fan off at the wall.
1 answer
Customer S.Lucci Air
Hi George, it appears there may be an issue with the remote. To be able to assist you, can you PM us at [email protected] the details of the fan you have ie. name/SKU number, how long you have had it and your contact details.
Regards, Gaile - Beacon Lighting Customer Service.
Michelleasked
My fan is only a few months old and the brightness has significantly decreased, the other 2 I bought at the same time are very bright, what has happened and how do get it fixed please?
1 answer
Customer S.Lucci Air
Hi Michele, your fans are under warranty. Please complete the form on this link https://www.beaconlighting.com.au/warranty-claims and our Warranty team will be in contact with you to arrange a service call for repair/replacement, Debbie-Beacon Lighting Customer Service
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Customer S.Lucci Air
The issue could be to do with the fan motor capacitor, which can be replaced. There is no lifespan on how long a fan will last as usage will determine this. Spare capacitors can be sourced through you... Read more
r closest Beacon Lighting store, Debbie Beacon Lighting Customer Service