196 questions from our users
George M.asked
I have 3 LUCCI FUTURA DIMMABLE LED Ceiling Fans.
the light button, fan off and low speed buttons don't work, so I have no light in my bedroom. I have changed batteries, but this didn't work. I have switched the fan off at the wall.
1 answer
Customer S.Lucci Air
Hi George, it appears there may be an issue with the remote. To be able to assist you, can you PM us at [email protected] the details of the fan you have ie. name/SKU number, how long you have had it and your contact details.
Regards, Gaile - Beacon Lighting Customer Service.
Michelleasked
My fan is only a few months old and the brightness has significantly decreased, the other 2 I bought at the same time are very bright, what has happened and how do get it fixed please?
1 answer
Customer S.Lucci Air
Hi Michele, your fans are under warranty. Please complete the form on this link https://www.beaconlighting.com.au/warranty-claims and our Warranty team will be in contact with you to arrange a service call for repair/replacement, Debbie-Beacon Lighting Customer Service
daniellurkinasked
Where is th capacitor located ?
In the top area near the ceiling
Or the bottom near the blades?
2 answers
Customer S.Lucci Air
Hi Daniel, Thank you for your message, The capacitor is located in the switch housing under the blades.
Regards Amber - BL Customer Service.
Thankyou.
Jenny Wasked
Hi We purchased 5 fans in Jan 2020 and paid for installation through Beacon Lighting. Two of the fans are in the same area (Airfusion Type A) and had been working really well but last night one stopped and now it will not turn on at all. Tried the remote and it has now somehow paired with the other fan.
I have read your instructions to others, tried the pairing unpairing sequence for two fans (turning both off, taking out batteries, turning them back on one at a time) and yet both remotes will only pair with one fan.
I have also emailed the electrician that was sent to install but would love some help because it's hot and the loungeroom fan doesn't work at all.
Thank you Jenny
3 answers
Customer S.Lucci Air
Hi Jenny, I'm sorry to hear that you have had issues to re-pair your fans. To re-pair the fans you need to:
1. Have the power switched off at the wall on all fans
2. Switch on the fan you are programming and hold the power button for up to 30sec. Turn On and change the speed setting to confirm successful pairing.
3. Turn off power and move to the next fan and follow the same steps
4. Go back to the first fan turn on the power and it all should work fine
5. Leave fan one on at the wall and turn fan two on, it should now work fine as well
If you still experience issues pairing, then our warranty team would send a technician out once a warranty form was submitted online.
Regards, Rhiannon - Beacon Lighting Customer Service.
Thanks Rhiannon, Promise I have done all of the above ( as suggested to others and on trouble shooting ) but one fan will not move at all. (And I even turned off the mains too) I have electrical certificate and documents from Beacon, where do I go to get warranty form or should I just go back to the store as we are still waiting on another fan as part of the order. Thanks for your reply Jenny. PS love that you are changing packaging to cardboard.
Customer S.Lucci Air
Hi Jenny, if you complete the form on this link https://www.beaconlighting.com.au/warranty-claims our Warranty team will be in contact with you, Debbie - Beacon Lighting Customer Service
Todd R.asked
The light keeps coming on in my infants room, therefore waking her up in the middle of the night. The product was bought and installed only 3 mths ago. Sleepless dad wants to know if this is a fault with the product or an easy fix? I had 2 installed and both were coded different so this shouldn’t be the problem.....sleepless dad wants a good night sleep. Is this a warranty issue? Remote control issue? Any advice is appreciated.....
3 answers
Customer S.Lucci Air
Hi Todd, the issue could be that someone in your area has the remote on the same frequency as the one in your child's room. If you change the frequency to something entirely different to what you have in the house now, this should fix the issue. This needs to be done on both the transmitter and the receiver (located in the ceiling canopy of the fan) if you have a Futura Eco. If you have any further questions, please direct them to us at [email protected] as we can dig further into this issue this way as this is a third party site that is not related to Beacon Lighting fans. Debbie - Beacon Lighting Customer Service
Mine is doing exactly the same. I've two fans, they randomly switch on waking me up. It's only just started happening. MODEL UC7217T
Customer S.Lucci Air
Hi Nat, Sorry to hear you are also having issues with your fan. Please try the above method of changing the frequency. If you are still having issues please contact us at [email protected]
Regards Amber - BL Customer Service
Chris McCasked
our Lucia DC ceiling stopped working and wouldn’t start again . It’s been replaced and now the one we have stops itself every three hours.we have 3 other that we can run all night and never have this problem. We have had an electrician check everything .doyou have any suggestions Chris McC
1 answer
Customer S.Lucci Air
Hi Chris, can you please email us at [email protected] the exact fan you have, ie. SKU number/name of fan, so we can see if we can answer your questions correctly, Debbie - Beacon Lighting Customer Service
Nick W.asked
Hi, I just bought 7 of your fans form Beacon Lighting in Fyshwick Canberra. I was disappointed to find a significant amount of polystyrene foam protective packaging inside the boxes. Polystyrene is not recyclable and very bad for the environment. Have you considered using cardboard or another environmentally friendly product as your protective packaging?
2 answers
Customer S.Lucci Air
Hi Nick, thankyou for your feedback. All of our lighting products have transitioned away from polystyrene - as of end of FEB 2020, no lighting products will be imported with polystyrene. We have transitioned around 50% of fans over to egg crate packaging. Our commitment is all fans will come with egg crate packaging by March 2021. Debbie - Beacon Lighting Customer Service
Good to hear Debbie, thanks for the response
Aimasked
Model # FT1211R
Hi, we have 4 of these fans and one stopped working last night. When we turn it on with the remote it beeps a few times but does not move. Can you help
1 answer
Customer S.Lucci Air
From what you are saying, it sounds like the receiver unit of the remote may have stopped working. If you could reply back to [email protected] with the exact fan SKU no. (as we do not go by the model number you have supplied) and remote you have (pictures are helpful if you do not have your receipt) and we can advise on how to re-pair the fan or what you can options are available to you. Debbie - Beacon Lighting Customer Service
Spence53asked
Are you still able to source a replacement Electronic Ballast SAA NO.12108, Power 22W, Model B22P-240. Beacon Lighting have discontinued this part.
1 answer
Customer S.Lucci Air
Good morning, Thank you for your message. Can you please email us at [email protected] with your best contact details and the details of the fan/fitting that this Ballast is for and we can then advise you further.
Regards Amber - BL Customer Service.
Lukeasked
I have this fan with a remote. I turned on the light and fan but now it will not turn off unless I turn off at PowerPoint. Has this happened to others if so what did you do? Thanks Luke
2 answers
Customer S.Lucci Air
Hi Luke,
It sounds like the remote may have jumped off frequency . If it has jumped off frequency you can do the following to test this.
You need to do is place your controller in your hand, flip it over and remove the batteries. You will see 4 channels or dip switches. All you need to do, is set your remote to say channel 2, then you need to pull down the canopy of your fan (the canopy is the cover that covers the wires and mounting block). From the floor you will be able to see the fan's receiver- they are normally green in colour- all you need to do is set the receiver to the same channel as you have just set your controller. If it is a frequency problem then this will fix the issue, however if something else you may need to speak with an electrician to have a new remote control installed.
Kind Regards, Tina - Beacon Lighting Customer Service
Thanks Tina
A Consumerasked
I have a Lucci SF-09-T6 and it has hardly been used but the remote wasn’t working so I bought a new battery and now I can get it to turn the light off and on but the fan will only turn if I hold my finger on one of the speed setting buttons. What do I need to do to fix this?
1 answer
Customer S.Lucci Air
Hi, it does sound like there may be an issue with the remote. To be able to assist you, can you PM us at [email protected] the details of the fan you have ie. name/SKU number, how long you have had it and your contact details. Regards, Rhiannon - Beacon Lighting Customer Service.
Kathy Pasked
We have installed fan but it won't go - green light comes on remote handset but no response from fan
1 answer
Customer S.Lucci Air
Hi Kathy, I am sorry to hear about your fan not working. To be able to assist you, can you PM us at [email protected] the exact fan SKU no. you have and if you purchased a remote separately - the SKU no. of that remote. Can you also provide us the issue with the fan as this site is a third party site and we do not normally monitor this site as it is not ours. Debbie - Beacon Lighting Customer Service
Bob C.asked
I have a Lucci Airfusion Climate DC Ceiling Fan. Has been installed in a bedroom about two years ago. Being in a bedroom, only gets occasional use. The fan now won't start. When the "go" button is pressed, the fan just pulsates, turning very slowly (only a few revs per minute) If left on, after 30 seconds or so, it stops (I assume it has an internal overload cutout?) Any ideas? Can it be repaired?
1 answer
Customer S.Lucci Air
Hi Bob, Thank you for message. I'm sorry to hear you are having issues with your fan. If it is still under warranty you can contact our warranty department by filling in the following form: https://www.beaconlighting.com.au/warranty-claims or calling them on 1800 602 243, they will send a serviceman out to have a look for you.
Regards Amber BL - Customer Service.
Garyasked
I have a Lucci lcd remote fan controller SKU 210019 when the light iswitch is on but turned off with the controller the light flickers
1 answer
Customer S.Lucci Air
Hi Gary, the issue will be the receiver unit of the remote, this will need replacing. The remote 210019 has been deleted quite some years ago, it has been replaced with SKU 210012 or 210013 that can be purchased at any Beacon lighting store. Debbie - Beacon Lighting Customer Service
Garyasked
I have a Lucci lcd remote fan SKU 210019 when the light is off and I turn the fan on the light begins to flicker on each revolution
2 answers
Ours didn't have a light. The blades were the fault.
Customer S.Lucci Air
Hi Gary, I believe that there maybe an issue with your remote, the remote is one that has been discontinued for a number of years now. It can be replaced with 210012 or 210013. Debbie - Beacon Lighting Customer Service
Amandaasked
I have three Lucci ceiling fans. One was installed nearly two years ago and the other two recently. Since the last two were installed, we now having issues with the first fan. When we turn the fan on and the light is off, the light comes on slightly every 7 seconds.
Any suggestions on what the issue could be?
1 answer
Customer S.Lucci Air
Without knowing the exact fan you have, it is hard to say what the issue could be however I would suggest you contact the Warranty Team on 1800 602 243 and they will arrange a service call for you. Debbie - Beacon Lighting Customer Service
Mike Masked
lucci air sf-09-T10
Id like to set the speed of the lowest setting down further. Fan is too strong on this setting. Is there a way to reset the speed slower?
1 answer
Customer S.Lucci Air
Hi Mike,
Unfortunately there is no way to change the speed setting for the fan.
Regards,
Rhiannon - Customer Service.
Greg P.asked
my fan works perfectly except when press the remote to hi speed it reverts back to low speed, any ideas?
1 answer
Customer S.Lucci Air
Hi Greg, Sorry to hear about the issues you are having with your fan. I would suggest changing the frequency by changing the DIP switches located in the remote transmitter ( battery compartment) and the remote receiver in the ceiling canopy of the fan. The instructions for this can be found on the Installation Instruction shttps://www.beaconlightingtradeclub.com.au/media/wysiwyg/211025-028_IM_VER1_0_2015-12-9_.pdf
If this does not work I would recommend contacting our warranty department on 1800602243.
Regards Amber - BL Customer Service.
Lauren R.asked
Hi We had a Luci Futra Eco Dimmable led fan installed two weeks ago. The other night it cam on by it self and also I cam home a couple of days ago to find it running also I didn't leave it on What should I do please
1 answer
Customer S.Lucci Air
Hi Lauren,
From your description of your issue, it does sound like someone in close vicinity to you also has a remote control and has their remote on the same channel. This would explain the fan turning on randomly. This is easy to change. All you need to do is place your controller in your hand, flip it over and remove the batteries. You will see 4 channels or dip switches. All you need to do, is set your remote to say channel 2, then you need to pull down the canopy of your fan (the canopy is the cover that covers the wires and mounting block). From the floor you will be able to see the fan's receiver- they are normally green in colour- all you need to do is set the receiver to the same channel as you have just set your controller. This should solve your problem.
Kind Regards,
Rhiannon - Customer Service
Kate.Pasked
Hi, We have three Lucci Futura Eco ceiling fans, all three have stopped responding to their remotes overnight. I have been into Beacon and they have told me that the remotes need to be re-paired but could not tell me how. Could you please give me instructions on how to do this, many thanks
2 answers
Customer S.Lucci Air
Hi Kate,
To re-pair the fans to the remote, you will need to make sure the fan is turned off at the isolation switch (wall switch) then open the back of the remote and the canopy of the fan and check the the dip switches are all in the same positions. If they are not, reset them so they are the same, then close the canopy and back of remote, turn the fan back on at the isolation switch (wall switch) and use the remote to turn the fan on high.
Do this separately for each fan, making sure each fan/remote has a different frequency/sequence to the others.
Kind regards,
Rhiannon - Customer Service
Thank you Rhiannon, we are back up and running now, Regards Kate
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