I’ve been with LUCRF for 16 years. For most of it I have been relatively satisfied.
But, when the stock market started taking a hit due to the Covid-19 pandemic I lost $25k in 2 weeks. Coincidentally at the same time I started having trouble logging into my account. I’m now totally locked out. I’ve tried calling, email & Facebook messenger but have received no help. Every time I call there’s an automated message saying it’s a 2-3hr wait. Emails have not been responded to. I got asked for my best contact details on messenger & have not received anything since.
In my opinion they’re trying to prevent me changing my investment options to keep a hold on my money.
I’ve just joined another fund & am now waiting for the rollover to take place.

Was up $18.000 from last financial year & within 2.5 months have lost $17.000 . seems to happen a lot returns looking good then it gets close to financial year & then you see a big loss in $$$' going to look else where for super.

if your family does the claim for death benefit days after the person has passed they wont payout on it.. Be aware they did this to my family! if they can find a loop whole they will.

Disappointed to read some of the recent reviews. I have nothing but complimentary comments. Their fees are very fair and their returns are industry acceptable depending on YOUR choice of asset class, which is wide ranging. In a recent world wide super scam in which LUCRF were targeted, among many funds, LUCRF protected and stopped a fraudulent withdrawal attempt on my super due to their security. Thank you LUCRF.

Account keeps losing money hand over fist. The recent changes don’t seem to benefit me at all, they could not have been made in anyone’s best interests. Any ideas of a good performing fund?

Lucrf have pathetic customer service standards. They don't return phone calls, and have responded to emails and online messages. I'm now looking to go to another super fund who treat members with more respect.

December 15th 2022 Update: Leaving lucrf

Im leaving becausr the level of customer service is pathetic. In fact, im still waiting a response from lucrf regarding an.issue back on August. Had to go to AFCA and still not heard anything. Lucrf needs to seriously look at the way they are handling customers- just remember, it's customers that are keeping lucrf active.

Luckily I'm not relying on super for retirement. Tried to call lucrf 5 times before EOFY to make changes but no answer.. Australian super is a much better fund, excellent customer service and at least 3% better returns..

I've been with LUCRF for over 15 years and have just received a letter advising me of the 'Moderate' changes about to happen to my Death Cover. The 'Moderate' changes are - my Cover is about to go up over $6 per week. Not so horrible you say? Well the kicker is that my Total Cover is going to go down from almost $500,000 to only just over $200,000. Not happy Jan!

Meeting with Arpita Bhatt
We have been with LUCRF for 10 years. Due to recent changes in our situation we had a need to speak to a financial adviser. In our dealings with Arpita we have found her to be friendly, efficient, patient and extremely helpful. She has not rushed us, but taken the time to explain our options. We feel she has nothing but our best interests at heart and we feel very comfortable in our discussions with her. She is a credit to the organisation.

My employer signed me up for LUCRF as it was their default fund. As I am only 18 and don't always work enough each month to earn super, my employer doesn't regularly make payments into my account. The insurance was automatically turned on when the account was opened and when I noticed I asked them to turn it off and they said since I had called within 30 days of the account being opened that the insurance could be cancelled without charge. But I was still charged the insurance and with their monthly and quarterly fees, my account balance was drained to zero within 3 months.

I have been with LUCRF for many years and happy in my choice to stay with this fund.
Raj Singh has been there to answer any questions and give advice, which has made feel well looked after .
I don't feel the need to change my fund and happy to stay with LUCRF .
thanks Raj

I've been with LUCRF Super for a few years now. I'm very happy with the service, good performance, and lots of investment options ( 10 in total ) to choose from. Fees are very reasonable too. The staff are very professional, knowledgeable, and friendly. I would rate them 5 stars out of 5. Can highly recommend them.

I got answers to all my questions re organising finances for retirement. The advice I received will enable me to maintain my lifestyle in retirement.I couldn’t be more satisfied.

When speaking with LUCRF Super their staff have always been friendly and knowledgeable. You speak to a real person, locally here in Australia, not a machine. They sorted out the administration of my paperwork quickly. Their investment performance has been good too.

Customer service is unhelpful, vexing & patronising
Difficult to deal with especially when trying to change funds &/or remove auto insurance sign ups.
Fund is generic with minimal investment options.

I have been with LUCRF for over 5 years and they have consistently performed over and above my other existing account with Australian Super. Their Website is informative, and Contact over the phone showed me impressive Customer service.