Luvyourphone.com.au are offering reviewers the chance to win back the purchase price of their phone. The winner for this is selected randomly each month. To enter this, all reviewers are required to do is to write a positive, neutral or critical review about their experiences with Luvyourphone.com.au. It is possible that reviews written may have been written by a reviewer that received this incentive.
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luvyourphone.com.au Questions & Answers
6 questions from our users
Sajida parveenasked
Someone call me luvyourphone company and they give me a offer samsang s10 and then they send me wrong phone they asked me to send them back to my on charge and give me more discounts on phone totally fraud company and now they not pick up my phone their is 0280060641 can u inquiry please and refund my $18.35
No answers
Nigeasked
Luvyourphone is registered as a mobile repairer. Are the devices sold by this website refurbished or new?
No answers
Pop2399asked
Why am I not getting any response about a warranty claim. I would dearly love to get a telephone number for this company to allow me to ring them but cannot find them.
3 answers
Well it's now rapidly approaching February 2018. I did get an answer and it was a request for me to send the phone to them. I did this within a couple of days on the 2nd of December. Since then nothing despite many follow up emails and I even tried Messenger which just referred me back to their web page which says they will respond within 2 hours on a business day. Now I can't even get the email link to work on their support page.
I'm really beginning to think that Luvyourphone are not very honest.
Well finally they did the right thing and via "Messenger" messages contacted me and got on with the job of checking the phone I sent back and ultimately sending a replacement, which was sent via Express Parcel Service. I t has arrived and my granddaughter is very happy to have a phone again.
So ultimately Luv your phone came good, but I have to say that their website says you will get a response within two hours on a normal business day. The do not seem capable of responding that quickly through the support link on their website, whats more the actual link they had up didn't do anything.
Whilst I do think they could have done a lot better they have at least met their obligations. So we are reasonably happy.
Hopefully there will be no more problems with the phone.
I've not had any problems with their email communications. Even at late hours they have promptly replied to my emails
Regards,
Ron
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