Sold a bag with luxe it Fwd and they were fantastic to deal with.
All the conditions were clearly explained and they kept me completely informed while the sale progressed.
After the sale I was paid promptly.
I have just sold my LV bag with Luxe.it.Fwd. I found the contact very professional with easy to follow instruction and I really appreciated the communication throughout the process. I am more than happy to recommend Luxe.it.Fwd and commend them for their excellent service.
My experience with Luxe.It.Fwd was so easy! Communication was prompt and the process was efficient. Much easier than trying to sell it myself, so I can highly recommend this for your beloved high end items.
Excellent selling experience
I listed and sold a Hermes Birkin bag with Luxe.It.Fwd and they were excellent to deal with throughout the process. I was nervous that something would go wrong and my beautiful - and expensive - bag would disappear and I’d never hear anything about it. My experience could not have been more different! Luxe.It.Fwd were fantastic to deal with, providing clear instructions on how to ship the bag safely to them and advising me immediately when they received it. They advised me when they had authenticated the bag, and when they listed it. Once it so...ld, they advised me of that immediately and transferred the money to my bank. Whenever I contacted them, they responded to me quickly and professionally. I highly recommend Luxe.It.Fwd, they are an absolute pleasure to deal with.
My LV bag
Just received my LV and couldn’t be happier with the condition and service. The presentation when I received my bag wad amazing. The packaging was very professional. Thank you so much.
Had a gorgeous Lv bag for a couple of years decided to sell it came across Luxe.it.FWD best decision I made! Seriously best customer service! Very prompt with their replies. Will defiantly be using their services in the future! Thanks team! :)
Will be back again!
Beautiful bag, arrived so fast, good communication from the company to let me know each step of the way until the bag arrived to my doorstep all packaged perfectly! Great payment options and product descriptions with pictures. So happy and will be back again for another purchase!
Top notch customer service!
Awesome company, very open minded and quick to rectify issues! For luxury items on the preloved market, choosing where to buy is probably as important (maybe even more so) than what item to buy. Issues can and will arise - so, you need an honest company able to rectify in a timely and fair manner. Such is LuxeitFwd! Have sold and bought through second-hand market (sold 3LV, 1 chanel, 1 Mansur, bought 1 Chanel) and probably only trust 2 companies (the other is US-based). Very happy with them!
Such an amazing experience with luxe.it.fwd. After being so hesitant in selling my wallet due to stories I've heard from friends using other websites, I finally gave in.
From start to finish, Luxe.It.Fwd showed professionalism and exceptional customer service with clear instructions and were prompt with replies. For a first time seller it was a smooth and quick process. Highly recommended!
Flawless customer service!
After a substandard experience with another website, I decided to sell my bag through Luxe.It.Fwd and I was not disappointed! Prompt and professional customer service, clear instructions, smooth process - from start to finish, dealing with Luxe.It.Fwd has been nothing short of amazing! Exceptional customer service is rare these days. Highly recommended!
Went back to Luxe.It.Fwd to appease my appetite for more Chanel! Found a limited edition metallic reissue 228 (a model which has been discontinued) in mint condition that came with everything. Too good to be true...... But after their usual prompt delivery, my reissue arrived and it is absolutely gorgeous and as advertised on their site. It is currently my favourite bag. I'm so happy with the bag and the team at Luxe.It.Fwd.
Thank you and please keep up the good work!
More than I expected perfect
I was so thrilled with how easy it was to order and navigate the purchase of my beautiful bag. Perfect condition beautifully packaged will definitely order again another beautiful bag
AMAZING! Incredible service and precise product description!
I made my first purchase yesterday through Luxe It Fwd. The team were so fabulous to deal with, the product description was perfect and I received my bag within one day. I would highly recommend Luxe It Forward as it was an exceptional experience!
Love this service!
Ive sold two designer items through Lux.It.Fwd and each time Ive been more than satisfied. The process is so easy from start to finish and the prices that Ive received for each item have been more than fair. They take the stress out of selling the item yourself. I highly recommend this company to sell your unwanted designer items and I wouldnt hesitate to use them again in the future
It is the best place to sell bags. Definitely i will go with Lux again.
I am very satisfied with service and quick process. The best place to sell or buy bags. To arrange for pick up and good communication ever. It is very impressed.
The reviewer stated that an incentive was offered for this review
Service, quality and trustworthy
Bought 2 Chanel bags from the site.
What I love about lux:
My queries were addressed promptly.
A bit of hiccup with delivery though no fault of Lux, they were very quick to get to the bottom of the issue and I received my bags. Delivery was quick too.
Love my red Chanel bag which was in pristine condition, but decided not to keep the black one. I requested to return it for a refund. It was all done with no fuss.
What I dont love about lux: nothing!
Thanks guys for the great service and I will securely be purchasing from you again.
- Verified customer
I love Lux it fwd
Purchased twice within the last month and am so pleased with both items. Always accurately described and in lovely condition. Each time my items have arrived when unboxing you can tell they are packaged with care and such love even down to the ribbons. Shopping is such a breeze with you! I’m addicted now xx
Amazing site. Service
Can always be weary purchasing online. But first time buyer and love my YSL bag. In mint condition as described on the site. Delivery was fast and friendly banter via email with staff. Can't wait to purchase something else :-)
I have recently purchased two items from Lux it Forward and must say it’s been a pleasure to deal with them. Both items arrived extremely quickly and packaged so beautifully. They were also in pristine condition which I was so happy about. They offer several different payment options and also free shipping. Super impressed and will definitely purchase from them again.
Excellent customer service, personable and genuine
Had my reservations about Luxe.It.Fwd because I found them online. Highly recommended. Quoted very good prices. Customer service is genuine and personable. I sold 2 LV bags and 1 Chanel bag. Was surprised at how easy to communicate and deal with all of the ladies at Luxe.It.Fwd.
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