Every dealing with Macquarie Leasing has just been dreadful! Poor customer service, lack empathy, condescending and just plain rude. One male spoke so disgusting to me that he should have been fired if his superior's had heard the conversation. Just awful. 0 stars not 1 star. DO NOT RECOMMEND.

Murky processes, hard to reach and inconsistent - had approval / deposited on car and then silence for 5 business days? I’ve been told by others, the statements are also once a year if lucky. Now seeking alternate finance.

Worst customer service ever. These people have no idea what they're doing or any ambition to assist you. One time it took them 45 minutes to tell me how much interest I was paying. This was after they tried to tell me that I had to ask a company I hadn't worked for for 12 months that had nothing to do with my car anymore. They will do anything they can to avoid telling you an exact answer to any question. It takes them close to a week to return an email and 48 hours plus to send you a document you request. Don't even bother with me. You're better off to sell a kidney than deal with this incompetent company

Macquarie declined my Car loan application without giving any reason whatsoever. It will be good if companies let you know the reason on basis they decide. Broker then applied with St george bank and got approved within 24 hours.

I regret taking a loan from Macquarie Leasing. This loan is costly with lots of add-on costs (admin fees, $1000 establishment fees, interest etc). The App doesn't show the balance of the debt. It's hard to warn people off because they get the loan from other company e.g. Broli Finance, so you will never know it's Macquarie Leasing, and therefore you are unable to research the company.

I was young when i signed up for this car loan and got completely taken advantage of. Multiple hidden fee's, insane interest rate and awful customer service. I once called to change my bank details and home address and about a month later had some debt collector thug calling me and threatening me that he was going to come to my house that day and take the car by force. obviously Macquarie didn't update my details. It was paid in less than 20 minutes and Macquarie apologised. I noticed at the end of my loan that I had been charged over $800 for that thug debt collector and Macquarie just said "oh we don't know what the charge is for, they charge us so we just pass it on to you". Absolute thieves. Don't bother.

Cocky customer service based in Manila reading from a script.
Do not deal with these people.
Hidden fees and very poor customer service.
Was advised deferring a payment for one week would impact my credit rating.
Wish I never signed up through them.

Please read the agreement carefully when you dealing with this company so many hidden fees and terrible service charge service fee for everything including the early termination fee it's pretty crap

My loan was transferred from Esanda and I have not missed any payments. They need a proper system. Every now and then I get accused of not having cash in the bank to serve my debit order. They have now changed my debit order to deduct the instalment before the end of the month. It takes 15 minutes for them to review everything on a phone call and every time the system gets the blame.
Over the Christmas break when I phoned in to confirm there is cash in my account, they transferred me 3 times to confirm there is cash in the bank. I felt like a criminal, although I haven't done anything wrong.

Leased my car over 6 months ago. Instructed to log on and start a new account so I can review all my payments etc however the account is inaccessible due to constantly being locked out. After repeated calls to the company and having my password constantly reset nothing has changed. My impression is that Macquarie Leasing don't want you to access your account and make extra payments - seems like they are happy to lock you into a contract and extract as much interest out of you as possible. Even promises from company Reps to call back never happen. Will soon be referring this matter to the Ombudsman.

I have started a new job and I'm six weeks in now. Still can't organise for payment to be made. They won't take credit card either to fix up payments.

From day of signing the loan papers no schedule provided. Six phone calls and a month later after speaking with a manager got the schedule
Loan now paid off but again 3 calls later still no final receipt. Wow

I had to wait a month for my loan to finalise and my bank put wrong account number on payout of loan that didn't help the cause, but they got it sorted and happy now...

sit on phone for ages to get access to customer service. non polite,
website will not allow me to access my account ever. keeps coming up with system error.
quick to react if payment is late. (denied payment because i couldnt get access to services and to make contact).
No Care for customers.

They are the worst people to talk too, they talk down to you. They thing that they are god and can destroy your life when ever they want. So stay away from this company as they are not worth a piece of crap

They ring and ring and ring asking for the wrong person. Wrong phone number. They call every member of your family to get a number. Lazy and after easy money.