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Reviews

1.5

59 reviews
5
(5)
4
(3)
3
(0)
2
(3)
1
(48)
  • Transparency
    1.1 (18)
  • Customer Service
    1.2 (23)
  • Loan TypeFixed Rate (12) · Line of Credit (2) · Variable Rate (1) · Split (1)
  • Application Process
    1.3 (18)
  • Timeliness
    1.4 (19)
  • Loan Term4.4 years (10)
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Ruined my life

published
Customer Service
Application Process
Timeliness

Absolute maggots

published

Was behind $1000 tries to make an arrangement to pay them amd the dog in collections was a maggot. They sent out the debt collecting goons to my house to try and be a stand over hero. Called the boys and i tell you that's the last time they would send the debt collectors out.

Would never get another car through them.....



Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2017
Car ModelVolkswagen Polo AW
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Maddi

MaddiSouth East Queensland, QLD

  • 10 reviews
  • 1 like

Awful Service!

published
Application Process
Timeliness
Loan TypeFixed Rate
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Gerald

Gerald

  • 2 reviews
  • 1 like

Poor treatment

published

Always on time and ahead with payments as soon as a payment needs to be delayed it’s a massive problem forget sending emails they are ignored completely continue to take payment regardless of your requests

Rossy

RossyQueensland

Constant harassing phone calls, zero understanding of customer hardships.

published

My loan was transferred to this company, from Essanda finance. I got the loan for my son to get a car, he fell behind on repayments and now, even though the loan is not due to be finalized for another 8 months, they are saying that the full amount is in arrears! Never had so much trouble with loan sharks in my life, and I have had several loans. When u speak to them they bully you into making payments you cant afford, and treat you like some type of criminal. Zero understanding nor compassion of peoples situations. Would not recommend them to anybody ever. I was not even informed that they were taking over the loan until a few weeks after the transfer had occurred.

Customer Service
Jill

JillSouth East Queensland, QLD

Judgemental uncompassionate and rude

published
Customer Service
  • Verified customer

Glad I didn’t sign on the dotted line.

published

Great service, easy to work with

published

Surprised by all the negative comments here. I've had two leases with Macquarie and am very happy. First loan they gave me thousands of Qantas FF Points as part of a promotion. Made transactions simple and easy. Transfer of loan was pretty easy as well when it came to selling the car. Although I preferred the first account manager who was really on the ball, I am happy with my current account manager and will give him my business when it comes to buying a new car.

Jade121

Jade121Greater Melbourne (Inner), VIC

  • 6 reviews
  • Verified customer

Terrible! If you have another option, please go with it

published

They let you get behind on payments and don’t give you options to catch up on manageable terms. I started with a used car through this company in January 2018. All started well. But then over the year I had several things happen which meant I got a bit behind on the repayments.

Firstly when you start dropping behind they don’t say anything. When they said something several months later, my application for special assistance was declined.

I’m now finding it difficult to pay the overdue amount that they let me get so far in to and I only have a short time to do it!

Please, if you have another option, go with it.

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Vikki

Vikki

  • 2 reviews
  • 3 likes

Quick and easy fix

published

May not have been the hardest enquiry to do, although I'm sure other companies would have had trouble. Had a lease with them for the past 2 years and never set up the online account. Wanted to know how much my payout would be. Took less than 5 minutes to set up the account and get login details.

Bri

BriWentworth Falls

Stay away!

published

They're pretty typical lenders. They're con-artists and they treat you like a bum. They offer unrealistic rates and you feel forced to accept. Paying out previous finance in full and early also doesn't count towards them treating you more fairly. Unfortunately most car dealers use them, but it's far better to get finance or a personal loan somehwere else. Most banks will give you far better deals.

Absolutely Terrible wanted to charge 600$ to change the name on the account to my wife

published

Absolutely Terrible wanted to charge 600$ to change the name on the account to my wife with no wriggle room coming up to end of the lease. I will definitely not renew.

David

DavidKippa-Ring

  • 2 reviews

Terrible customer service that treats you like a deadbeat

published

Call up to change your bank details for direct debit. Receive pathetic customer service that treats you with suspicion, seeking details of why.

Tried to get them to do a final direct debit from old account before changing to the new account for future payments. Their system couldn't handle that. Absolutely ridiculous.

Grace56

Grace56Adelaide

  • 2 reviews

Poor service, not upfront with all the conditions

published
Bec

BecGeelong

So rude!!

published

My loan was with Esanda until they sold it to Macquarie leasing. Never had any problems with Esanda always helpful. Macquarie have always been so rude every time I have called and left at the end of the phone call like I had gotten no where. Worst customer service and so rude!!

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MARIE Isabelle

MARIE Isabelle

  • 2 reviews
  • 4 likes

Hidden fees ( they used percentage talk not the amount)

published

Brought my first car and surprised with the Residual amount I need to pay out later. which they did not informed me at the beginning. I brought the car $18000 and made a 3 years repayment contract. 3 years was due, and I was informed that I have $19000 to pay out if i chose to have the car for me. Surprise

Definitely not impressed with this company

published

Regrettably I signed a lease for a Hyundai Veloster from a local dealership. Finance was arranged through Macquarie Leasing... What a disappointment! Every interaction with Macquarie Leasing has resulted in poor service and huge expenditure. I've contacted Macquarie Leasing by phone, the first time was a young female who had an air of arrogance and the second time I spoke to a young man with an Asian accent. Regrettably, I couldn't understand every second word he said. After maybe 15-20 minutes trying to get my message across he said he would transfer the call to someone else, then he hung up! Good service? ... Definitely not!, more like disgraceful !!!

Warning: Did not disclose origination fees upfront!

published

Be careful of this lender. They did not disclose fees upfront and was shocked to find out that I had to pay an extra $990 for car dealership origination fees. This is unethical and illegal practice. I was lucky that my excellent car sales person resolved the issue for me.

Adnan A

Adnan ASouth East Queensland, QLD

  • 3 reviews

Too slow and keep coming back

published

(can't find 0 stars to give them)

My Mrs (without any previous loan or credit card) applied for a car finance through our used car dealer, Macquarie kept coming back for things which they could have found themselves on the provided paperwork! At the end (where we had it enough) they wanted me to become her co-borrower.

We asked our dealer to process our loan through other institution. After reading all the comments and reviews here We are feeling lucky that we withdrew our application and as well as feeling sorry for people who have been burned by Macquarie.

Melissa F

Melissa FPerth, WA

  • Verified customer

Perfect Service

published

I originally signed up with Macquarie for a novated lease on a car. My circumstances and employment changed during the novated lease and I then changed my contract with Macquarie as a personal loan. They have been user friendly from the day of inception to the finalisation of my account. I would use them again definitely.

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Questions & Answers

Helen

Helenasked

What is the penalty fir payingbout a loan two years earlier than the original 5 year term?

No answers
Hafs

Hafsasked

I have a loan with Macquaire bank i would like to know the remaining balance

1 answer
george
george

contact macquarie bank & ask them i dont know why you would be asking here for

MUZZAH

MUZZAHasked

Can you please call me on 0433211704 I would like a current payout figure for my Holden Cruze rego
CJ53SQ
Regards
Murray Holloway

1 answer
george
george

have you contacted Macquarie & asked them Why on earth would you leave your name & phone number on a public review forum

Get an answer from our members and Macquarie Bank representatives

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