I originally signed up with Macquarie for a novated lease on a car. My circumstances and employment changed during the novated lease and I then changed my contract with Macquarie as a personal loan. They have been user friendly from the day of inception to the finalisation of my account. I would use them again definitely.

Zero out of ten. I had a car loan with Macquarie as Holden uses them as their default finance company. Honestly they are terrible, way too many fees, poor customer service. Stay clear.

I would give them a zero star if I could. Do not even go near them. Extremely slow, heartless and liars.
They called and harass my references after 1 failed direct debit in five years after they blocked my account and I couldn't update my bank details.
Very unprofessional rippers who have no clue how to deal with people.
Please stay away from this rubbish in the name of a bank.
May you die slowly.

Honestly the worst customer service and moraly unethical company I have ever dealt with, I have called up multiple times to organise a payment plan, yet they fail 3 times, dishonoring my balance again and again, seem to me none of them know how to do their job or their job is to purposely discouraged customers in dealing with long holds and blatant lies (3 phone recordings)

I would advise to stay away and go elsewhere, these people/bank don't care about your life, it's all about money!

I took my car loan out with Esanda and never had any issues until Macquarie Bank purchased the Esanda business form ANZ.

I have been making additional loan repayments to clear the loan and reduce the interest. I recently took a look at my bank statement and have found that the bank has reduced the agreed direct debit amount by the additional amounts i have been paying, therefore giving me no benefit of making additional repayments.

I also had an issues where my direct debit failed (for the first time in 5 years!) and I got a very rude letter within 1 day and a phone call form someone in their offshore call centre.

Overall, awful customer service and their products are not competitive.

I had an Esanda financed car until Macquarie Bank took over. Contract number stayed the same, so no changes for me, really. Whenever I contacted Macquarie, the staff was very friendly and helpful. Got requested figures over the phone and in the mail after a few days. I paid out my secured car loan a few days ago (easier to sell a car when not under finance) and again, no problems at all. If their interest rate for a secured car loan was a little bit lower, I would definitely go with Macquarie Bank again! (sorry guys, need to go with another bank this time - interest rate is lower)

What a useless people I specify that I need a proper statement which show amount borrow every payments with interest and every balance and they refuse provide me this statement i will be contacting consumer affair and Australian tax office to investigate why you refuse documents that i require.

I was thinking they charged much hidden fees, but I'm wrong. All fees listed in contract, but you have to look very seriously. I wanted to get a statement of my account because I have to figure out where is my money. I sent an email, no reply; I sent an online enquiry, no reply; then I gave them a call, and they said they have to collect all data and send the statement 2 days later. I don't understand why this big company has no arranged statement for customer. Anyway, it's not a big problem, but I'm just not happy.

Originally they offered me 9.9% for a car loan with finance from the dealer. Told them this is garbage and to get back to me with a better rate, they came back with 9.5%. I said I'll go with someone else Pepper Finance can do it for 6.99%. They then said ok we can match it for 6.99%. Absolute disgrace, negotiate a better rate and threaten to go with someone else and they will give you a better deal. How do they get away with this trying to rip people off?

Not bad. Was with Esanda before they bought my contract no issues so far. Call center is friendly, aussie staff, didnt have too wait long.

I have made my payments religiously for three years of my four year loan. This month I am struggling to have the cash available and so I have called them to see if they can allow me to miss a payment. After waiting on hold for thirty minutes and speaking to two different people who couldn't understand what I wanted, I was told that by skipping one payment, ONE, that I would be in breach of the contract and so I would have to apply for financial hardship? I have never dealt with such a rigid organisation that doesn't take their customers previous payment history into account to try and help them out when they need it.

I am coming to the end of my lease and have had to request the payout letter three times, as each time the balance has been incorrect or the date of the payout was not included.
For a large company I don't understand how they can get this wrong each time.

Make sure you check everything when dealing with them.

Lots of hidden fee's and request for information that frankly isn't required. It seems like they want to know an awful lot about you and expect you to sign over full direct debit access to your bank account, no questions asked...

After shopping around a bit and being offered 15% with a competitor, the dealership was able to get me a really good deal at around 10% with Macquarie. For my first loan I thought this was a pretty decent rate. I've had no issues with them so far and they are extremely flexible if you keep communication open with them if you feel like you won't be able to make a payment. I had an issue a couple of weeks ago where a bill got taken out when it shouldn't have so I called their customer service (which is Australian based I might add) and explained what had happened and the person I spoke to said they would extend the payment for my until I needed to so that I wasn't financially stressed.

We have 2 car loans with Macquarie leasing, their customer service is excellent, their call centre in based in Australia. Obtaining finance is such a simple stress free process.
So far we have no complaints at all

Macquarie Leasing sent me a payout letter with an expiry date. Several days later they send another payout letter that I didn't request with an expiry date more than 14 days earlier than the last one. I think it is an effort to try to catch you out so they can add on some fees.

Struggling paying the car already, I have paid 1500 already and still get charge of 380.88 for the investigator for them to come to my house endlessly treating you of repossession of the car. Despite of asking for financial difficulty as I have had my baby recently. Emotionally distress at the moment. Wouldn't recommend to finance from these shark loan.