Excellent communication and a wonderful clean. Genuinely feels like magic when your car is picked up and dropped off feeling like new within half an hour. What an amazing service! I'm never cleaning my car myself again.

House keys+car compartment cover lost / money stolen,
Which was denied until they found the car compartment inside the vacuum cleaner.
All back windows uncleaned and still dirty - Streaks everywhere !!
Staff unconcerned I was unable to access my home and wouldn't acknowledge the missing money.

I used to get my car washed monthly until one of my shoes went missing out of the boot. The attitude of the supervisor was blase and there was no recourse. Lost my custom!

I was advised one price and then charged a higher price!
I had to wait an extra hour than advised to pick up car!
Worst car wash and service ever experienced

Went to the Casey central car wash and these guys did an amazing job even helping out my shopping in the boot hands down best service I’ve had and car looks magnificent

I drove into the Ferntree Gully carwash for a much need, impromptu clean and WOW they did a brilliant job. I had the superior wash as the inside of my car was rather dirty and now it looks brand new. I was very impressed that they were able to remove the spilled coffee stains from the center console. I couldn't have vacuumed the carpets and mats as well as they did. I will definitely go to them again.

Windscreen still grotty, bugs still on wing mirror muddy marks on sidesteps and my granddaughters little handmarks still on inside windows, very disappointing, last time I used Magic Hands they were good

Bought 2 vouchers for my children from Roxburgh Park only for it to close down and re open as Star on calling Magic they 2 new Vouchers however Magic Epping won't redeem them and the closet car wash is miles away lost 110 dollars. Staff at Epping Underground were rude and told us to leave as they want paying clients only well they lost so much business with us and our families.

While the car was reasonably clean, it smelt strongly of cigarette smoke after it was done at the Carindale car wash... Horrendous! Can't believe I paid $50 for that! Don't go there!!! I certainty won't again.

It was time to finally invest in a overly delayed detail on my car, finally I decided to take it to magic hand car wash and all I can say is thank you for doing an amazing job guys they really take pride in their work and customer service

I took my car in for what I thought would cost $89. Superior wash plus steam clean of two seats. They told me I had to have a superior service plus. Extra $30. Seats were not the advertised $20 but were $45 each. They did a great job but I cannot help but feel I was conned. I wouldnt go back.

We have come here for a few years to Midland Gate facility and even though we think its overpriced have always been happy. Recently had our car done only to find their was water marks all over it, when we questioned all he could say was it needed a polish, yet these marks weren't their prior, nor do we have such marks after rain, any idiot could see they had left it without drying it. We have since tried to fix this with buying a chamois, but unfortunately it has been left too long

I will say great service but thats where it stops. Had to come home a re chamois the car as water marks left all over it. Says on website they blow dry the nooks and crannies (so to speak) so no water marks left on the car when driving. I can tell you they didn't. Had to re wipe down the wheels as smudge marks left on all of them. They say they gloss the tyres, I also had to re do those. Allkleen in bibra lake include door jams in basic wash for same price with a much better finish. Sorry magic car wash but you will never see me again and I definitely wont be recommending the north fremantle branch. Goodbye!!!

This was a Groupon $39 voucher wash at Magic Hand Car Wash North Lakes. It took almost three hours - but I saw the car went in 20 minutes before due for pick up. If you have three hours to kill at a shopping centre, sure, no problem. Not sure how many people fit that category - I sure don't! Then they wanted to add $10 because it's a 4WD. It's a short wheel based vehicle - so we landed on the SUV surcharge of $5. Perhaps that's why the skipped the roof completely... I've asked my better half not to buy these again - just not worth the wasted time (plus the additional cost, and I'll have to do part of the car myself anyway).

First time I have used magic car wash and it will be the last. They forgot to vacuum the right hand side of the back seat and the floor, which I asked to vacuum and they did. They were supposed to steam clean the seats but I don’t think that they did as the seats still have marks on it which I have had to clean myself. Would not recommend

If you don’t mind being told three different prices to get a cut n polish and don’t mind booking it under the assumption the agreed quote provided ($199) was confirmed as was the appointment, then you come back to get the work done to then be told the $199 is not not the cut n polish that would remove, water marks and swirls and that you you need to take out the $349 package and don’t mind to be spoken to as if youre the imbicile then this could be the place for you.

Location was Glen Iris.

I find the staff always friendly and the service is excellent. I am a monthly subscriber to the the Richmond manic car wash and have been since 12 months ago and only use this car wash for my vechile.

After getting my car serviced at Kia, I was given a voucher for a free car wash at Magic Hand Carwash - Ferntree Gully.
I really didn't expect much - maybe a quick squirt with a hose. But wow these guys put in an impressive effort. First they hand washed then 3 of them dried, waxed and buffed. They even put tyre black on the tyres.

Website $10 offer not accepted; told "not us" despite showing them the sms and email with same business branding. Guy walked away mid discussion as fellow with larger car arrives.

Quoted $220 for wash inside and out ... website shows this as $39.

Kept insisting it was "from" $39. Errrr ... sure....

Got offended and swore at me when i drove away.

Very uninterested and rip off merchants.

Location: Vic Gardens