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Magimix Cook Expert 7CO18900A Questions & Answers
59 questions from our users
Winnieasked
Hi, on the website it said the induction heating system temperature is between 30-140, but it can be set up to 160, is that correct?
1 answer
Magimix A.Magimix
Hi Winnie, yes it can go up to 160 in the STIR FRY function. You just need to download the software update for the Cook Expert to achieve this. More details here: https://www.magimix.com.au/cook-expert_update-program
Thanks
Magimix
Paoasked
Hello, I was making brioche and all of the sudden there was a constant noise and the machine stopped. Had to turn it off. I checked and everything was secure. What does it mean?
1 answer
Magimix A.Magimix
Hi Pao, please give our customer support line a call on 1300 624 469. Thanks Magimix.
Robynasked
Hi, I’ve only just purchased the magimix cook expert and am still familiarising myself but I’ve struggled to find the info on cooking brown rice. Other rices are easily located but I cannot seem to find the instructions for brown rice In the cook book or the app. I’m assuming it would be a lot different to the white. Does anyone have any idea?
1 answer
Magimix A.Magimix
Hi Robyn,
With Brown Rice there may be a need to increase the water and cooking time. Perhaps trial this by increasing the time & water level to gauge the best result as it may vary from different types of brown rice.
Thanks
Crystalasked
HI magimix, with the virus situation - could magimix do a cook expert demonstration and record it and post it on facebook so we could all watch it ? I was looking forward to going to demonstration then it was cancelled because of the virus. thank you
3 answers
Chrystal
Try Adrian Richardsons video of How to use your Magimix Cook Expert. Just Google him or i can get the lknk for you i thknk. Cherrs Molly
thanks Molly. I have seen Adrians, there is not a lot. Thought would be good if magimix could do a stir fry one and few other types in a demo for an hour
Magimix A.Magimix
Hi Crystal, we have over 90 videos on our youtube channel that you can watch here - https://www.youtube.com/playlist?list=PLO8TcA6Xj5QSa4u_q2lsJDTbVBOk362zy
We currently do not have an online demo scheduled but will look into this for you.
Thanks
Magimix.
Carolasked
I have just bought a Cook Expert but I feel overwhelmed. I have the app etc but wondering if you do demonstrations anywhere similar to Thermomix? I’d love to watch and learn (not on a video)!
1 answer
Magimix A.Magimix
Hi Carol, unfortunately, due to the current COVID-19 situation, we have suspended our demonstrations until further notice. In the meantime, we have a large library of videos you can see here: https://www.youtube.com/watch?v=XtJfYAW31S8&list=PLO8TcA6Xj5QSa4u_q2lsJDTbVBOk362zy
Please also feel free to call our customer line on 1300 624 469 for any further assistance.
Regards,
Magimix
Maxasked
When will the cook expert be available for Canada?
1 answer
Magimix A.Magimix
Hi Max, We are not sure exactly when it will be available in Canada. Please contact our office in France via Magimix.com who can help you with your query. Thanks, Magimix Australia.
Pamela B.asked
Can you roast or boil meat in magimix
1 answer
Magimix A.Magimix
Hi Pamela, the maximum temperature is 160 degrees for the cook expert. You cannot roast however you can slow cook for up to 4 hours and you can extend that time again after completion.
Vicasked
Is it a Pressure Cooker? Does it cook soup & stews quicker than ThermoMix
1 answer
This is not a Pressure Cooker but can cook soup and stews. I think it would be similar cook time to ThermoMix. However Magimix can do a warm setup for a couple hours so I sometimes use it like slow cooker. The bowl can be heated up without moving the blades.
Su C.asked
Can Magimix cook expert mill rye grains?
1 answer
Magimix A.Magimix
Hi Su, The Cook Expert can mill grains. The consistency will depend on how long you run the process. Regards, Magimix.
Rebekaasked
How come it’s saying for a lot of reviews published 1 year ago but purchase date is showing oct 2022, nov 2022, dec 2022 etc?
2 answers
Magimix A.Magimix
Hi Rebeka, can you please give us an example of where you are seeing this issue? We cannot locate the issue you are referring to.
Thanks
Magimix
Hi. It seems to have fixed itself, the dates now correspond correctly and no longer say published one year ago. Thanks :)
Nic Wasked
Barb Hasked
What does NTC shortage mean
1 answer
Magimix A.Magimix
Hi Barb, please contact our customer service team on 1300 624 469 or [email protected] for further assistance. Thanks Magimix.
Tom Smithasked
on the large food processor bowl how do you take it apart to clean?
1 answer
Magimix A.Magimix
Hi Tom, are you referring to dismantling all parts of each component (ie: lid, bowl) or how to take off the bowl and lid from the machine?
The individual components are not designed to be dismantled. Just a quick hand wash will do the job.
Thanks
Magimix.
Barbaraasked
Just wondered if you can temper chocolate in the Magimix Cook Expert. Also, can you make caramel? I love making homemade sweets!
2 answers
Magimix A.Magimix
Hi Barbara, yes you can temper chocolate as the Cook Expert operates on an induction heating system allowing for accurate heating.
To make caramel you would need to reach approx. 175 degrees. The Cook Expert reaches 160 degrees.
There are many types of desserts you can make with the cook expert. Feel free to download the app to see our database of dishes.
We also have a specific desserts cook book available. https://www.magimixau.com.au/spareproduct.php?itemno=461151
Regards,
Magimix Australia.
Thank you so much for your reply. I had better start saving for one. It looks fabulous!!
Bluest Blue Boxasked
Hi, Is this suitable for smooth raw cakes, made with nuts and such? I am looking to replace my food processor and high speed blender with the cook expert.
1 answer
Magimix A.Magimix
Hi There, yes you can make raw cakes with nuts and other ingredients. The Cook Expert is a variable speed appliance so you can adjust depending on the recipe.
Thanks
Magimix.
Squidasked
I have a small kitchen and will need to keep it on a shelf and move it to a bench to use. How easy (or not) is it to move the unit around? I see it weighs 11kg and I'm not worried about the weight but is it easy to get your hands underneath the unit and lift it?
1 answer
Magimix A.Magimix
Hi Squid!
Yes it is quiet easy to move it around. The Cook Expert has four rubber feet which allows the base of the machine to sit slightly higher off the bench. You can then get your fingers under the base and lift as necessary.
Hope this helps.
Magimix.
Kelasked
I have just got my cook expert and tried doing bread from the book and it failed didnt even bring dough together looked like pebbles, then I tried mousse and didnt even whip it was runny and then I did risotto and was clary Im so super disappointed am I doing something wrong or is it the machine as I did so much research into this and Im really reconsidering my expensive purchase please help as now Im put of using it all together Ive watched tutorials etc too and Im a massive cook/baker at home so its just disappointing
1 answer
Magimix A.Magimix
Hi Kel,
Can you please send us your contact details at [email protected] and we will have a team member contact you.
Thanks
Magimix.
William Saveasked
Is there a new larger capacity xl machine coming soon and can we buy the new size bowl and will it work on the current machine base.If so how much will it cost.
Regards
Bill Save
1 answer
Magimix A.Magimix
Hi Bill, thanks for getting in touch. There is a new model of Cook Expert about to launch in France however there is no intention of launching in Australia in the foreseeable future.
Some accessories from the new model may be available in Australia later in 2020, this is yet to be confirmed.
We will keep you updated via our website magimixau.com.au and also our facebook page Magimix Australia.
All the best
Magimix Australia.
Violaasked
May I use it as a air fryer? May I stir fry dishes at a high temperature? May leave the dough inside to ferment? And is there a magimix expert within Penshurst NSW area or place nearby so I can have a test?
1 answer
Magimix A.Magimix
Hi Viola, The cook expert cannot be used as an air fryer.
You can stir fry with the download of an update from our website which gives you higher temperature setting (160c) and a stir fry function.
You can leave dough in the bowl and set it to a low temperature to proof.
We currently do not have a demonstration in your are however you can watch the Cook Expert on TV on Channel 14 TVSN on 18 Sep @ 6.30pm
Lorraine B.asked
Does the Magimix Cook Expert replace a blender, food processor, air fryer and/or bench mixer?
In general, why don't companies place a full and detailed manual inside the box? I find this extremely irritating as apparently, do many other consumers.
1 answer
Shirley
for me the cook expert has replaced a blender; food processor and bench mixer. In addition to those a bread machine, as it will mix dough's as well.
hope this helps
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