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Reviews

2.2
25 reviews
  • Product Quality
    5.0 (1)
  • Return Claim MadeYes (1) · No (2)
  • Customer Service
    3.7 (3)
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JF and DM Developments
JF and DM DevelopmentsGreater Melbourne (Inner), VIC
  • 2 reviews

Exceptional Service, great price and quick delivery

published

Absolutely outstanding service.
Ordered on Thursday and arrived today (Monday)
Very happy customer! Great price and speedy service will absolutely use this service again.



Product Quality
5/5
Customer Service
5/5
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Liz
Liz
  • 29 reviews
  • 14 likes

EDITED: changed ownership and issue was resolved

published

It took a while to get the refund because they changed ownership and there’d been a banking issue but when I did get hold of them the new staff members were really good and went above and beyond to resolve it and I got my refund after they’d been out of stock.

Customer Service
5/5
Incentivised Review No
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Disgraceful!!!

published

Disgraceful customer service! Do NOT purchase from here! 3 weeks after I have purchased with them and my order still hasn't been sent, they haven't replied to my emails, nor have they provided any update or communication about the status of the order. They clearly don't care about their customers.

Customer Service
1/5
Incentivised Review No
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rosemary
rosemaryGreater Melbourne (Outer), VIC
  • 2 reviews

worried

published

where is my order placed in may and charged 176.95 still not received please advise sap Rosemary hH Bowling I am extremely worried as I have dealt with you before and have had no trouble

Incentivised Review No
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Serena
SerenaPerth, WA

SCAM DO NOT USE COMPANY

published

Waiting for 3 weeks no order has arrived, number disconnected, money taken out it’s a scam do not use this site.

Incentivised Review No
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Pip
PipSouth Australia
  • 36 reviews
  • 17 likes

Tried to Lie to me about Sending me the Wrong Product!

published
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Nickelodeon
NickelodeonThe Entrance

Lies

published

One of the staff over the phone tried to claim they don't do prescriptions by mail! Unbelievable.



He then decided to get someone to call back when I read the evidence to him that they do, starting with the name of their company.

Don't do business with these people. I have discovered they are untrustworthy and dishonest.

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JJJ
JJJ
  • 2 reviews
  • 1 like

So quick

published

I purchased from them on Sunday and got the order Monday afternoon. I live in Sydney but I was expecting it to take about a week

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  • Verified

Shocking

published

Still waiting I ordered from this company one month ago. No response from emails asking where order is or why a delay. Taking action on them today.

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kz47
kz47maroubra
  • 3 reviews
  • 2 likes
  • Verified

Do not use this site

published

Ordered a b12 spray to Adelaide arrived way later than expected, never sent any shipping confirmation even after emailing twice. When it finally arrived it wasn't in any box and had no protective seal, spray had leaked everywhere. I will not be using this product as I don't even trust it is legit.

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How do you rate a Customer Service - that doesn't exist??

published

Placed order for 2 bottles of Arnica tablets for my broken foot. How disappointing to finally receive package (WA) to find incorrect product - got 2 bottles of Calm pills instead.
Made contact via the website to try to organise to send product back/refund/sort out.
Still waiting for my reply! Might try the Calm pills - perhaps they'll help.
If I ran my toy website on your business model - I wouldn't be in business!
Amazed you still are!
No surprises - won't be back!
Feeling generous to give a Rating of 1!

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Carlo
CarloSydney, NSW

Vitamins

published

They have a great range of fitbiocuetcals and when they didnt have a certain product,they got it in for me

February 18th 2022 Update: Great service

Thank you for the quick refund when my biocueticals urinary care was not in stock!The girl had also told me that when it comes back into stock she will call me and let me know.

Incentivised Review No
Return Claim MadeYes
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Happy2Help
Happy2HelpSouth Perth

Bad Customer Service!

published

I purchased an item last month and they mailed it to me 16 days ago and provided me with an Australia Post tracking number. At first I was impressed and felt confident with my purchase. But now that I've been waiting 16 days and watching the parcel online bounce between NSW to QLD to NSW... and I'm in WA... I don't think it's coming! Ive tried to email them but it continually bounces back. If I don't get an answer soon I'll have to lodge a paypal dispute to recoup the money. Glad I chose paypal!

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Never ever use this.

published

Terrible service, no announcement for out of stock, after confirmed refund, no refund.
Forcely sent product after I no longer needed the item.

NEVER EVER USE THIS SHOP AGAIN.

I didn't give them even 1 star!

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g.e
g.eMelbourne
  • 4 reviews
  • 5 likes

shocking! 1star too much!

published

I've placed an order on 11th april my credit card got charged straight away. 10days later order still hasn't arrived. I called them up and was told they're out of stock (the web clearly stated IN STOCK!) Rude customer serv on the ph, not even a courtesy email ...still waiting for the refund!

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Questions & Answers

Steve Terpstra
Steve Terpstraasked

BioKrill

1 answer
I.P. Daily
I.P. Daily

What about it?

rob
robasked

I am trying to reconcile my Credit Card statement ref Mail order180023119Gb
can you please advise me what it was for
Rob Lyons

2 answers
I.P. Daily
I.P. Daily

Why expect reviewers to know ?

Keith White
Keith White

What was the order for?
Keith White

rob
robasked

I am trying to reconcile my Credit Card statement which has an item from you .it was for mail order 1800 235119
Can you please advise me on what the item was
Rob Lyons

1 answer
Nickelodeon
Nickelodeon

They are totally incompetent and treat customers like crap to boot.

Get an answer from our members

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