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Reviews

3.4

537 reviews
5
(235)
4
(83)
3
(39)
2
(45)
1
(135)
  • Value for Money
    3.4 (180)
  • Timely DeliveryYes (83%) · No (17%)
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beech

beechSydney, NSW

  • 7 reviews

Could be worth a try . . .

published
Value for Money
Timely DeliveryYes
Shelli

ShelliSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Quality food, great instructions and tasty

published

I have used Marley Spoon for about 6 weeks now. I have been consistently surprised with the freshness and quality of the food, the long use by dates, the excellent instructions and the variety to select from.

I order 3 meals a week and out of all the meals we have had there was probably two maybe three that I was just a little underwhelmed by. Initially I was just going to try Marley Spoon then try some of the competitors and then decide which to stay with - but I have been so happy with the service, quality and meals I have just stuck with them. Definitely would recommend.

Value for Money
Timely DeliveryYes
1 comment
Marley Spoon
Marley S.Marley Spoon
Suzaana Watts

Suzaana WattsGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Food is OK, when it arrives

published

I am happy with the quality of food and the recipes - but not very happy with how inconsistent deliveries are.

I was happy to support these guys but am getting sick of deliveries not turning up and turning up late.
Good then it works, frustrating when it doesn't.



Value for Money
Timely DeliveryNo
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First time, never again.

published

Ordered a box, delivery instructions not followed. Box not delivered. Offered a refund and $25 credit. Told that for my time slot drivers are instructed not to buzz or call, instructions clearly state to buzz. Box was left on the footpath of a busy road in front of apartment building. Told they can’t send a replacement box today as they don’t order excess, customer care don’t actually care they just give generic responses. No offer to speak to a manager or adequate compensation for their company policy which lead to the box being stolen. Will not be using again.

Value for Money
Timely DeliveryNo

Very pricey to an automated recipe Without a Choice

published

Because of an automated subscription, which I did not get any notification of the cut-off date therefore did not get to review the meals for the specific week- I also get sent out and charged for meal kits I did not choose.
The price per box is costly which was debited automatically from my account. The only notification I received was that the delivery is on its way and was unable to do anything about it. Be very cautious about getting into this...you can get caught big time.

Timely DeliveryYes
1 comment
Marley Spoon
Marley S.Marley Spoon
Anna L.

Anna L.Sydney, NSW

  • 3 reviews

Dinner sorted!

published

We've been doing Marley Spoon for the last few months now. We both work full time and get home pretty late. Having meals already sorted takes the stress out and makes evenings so much more enjoyable. We had a couple hiccups with delivery but they sorted it out quick smart. Meals are great and recipes are easy to follow. Recommend 100%.

Value for Money
Timely DeliveryYes
1 comment
Marley Spoon
Marley S.Marley Spoon
Georgie K.

Georgie K.Greater Melbourne (Metropolitan), VIC

Saves our family from eating nothing but pasta

published

It's pricy, the vegetables aren't always the best quality, their fruit boxes are horrendous, but we will never stop getting Marley Spoon.

Without it, we would eat nothing but pasta. With a 2yo and a 4yo, I'm pretty burnt out when it comes to dinner. I don't want to think about it, and yet I have to do it every single night.

Marley Spoon gives us much needed variety, and exposes my kids to different food cultures and flavours that I just wouldn't have the energy, knowledge or ingredients to do otherwise.

Highly recommended for burnt out mums.

Value for Money
Timely DeliveryYes
1 comment
Marley Spoon
Marley S.Marley Spoon

I literally couldn't live without Marley Spoon in my life.

published

I actually forget what it is like to plan a meal, go to the supermarket, shop and then cook. Marley Spoon makes cooking delicious dinners so damn easy. I never have to eat the same thing twice. An absolute life saver. Ive been a customer for 3 years and never had any issues. I loveeeeeee Marley Spoon.

Value for Money
Timely DeliveryYes
1 comment
Marley Spoon
Marley S.Marley Spoon
Taylor

TaylorSouth East Queensland, QLD

  • 3 reviews
  • Verified customer

Great meals, super easy

published

Love Marley Spoon, makes it a whole lot easier to plan out the rest of the food shopping when 3+ dinners are already sorted. Have cooked food I probably wouldn't normally look at & it's been really good for me & my boyfriend. Food quality is great & I think it's a great idea to be able to cook for yourself.

Only complaint is without discounts it can be a bit pricey, so we will skip some weeks when the recipes aren't interesting.

Value for Money
Timely DeliveryYes
1 comment
Marley Spoon
Marley S.Marley Spoon
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Poor service, very average food quality, low value compared to other meal services

published

Poor customer service, difficult to gain any type of response, no phone available, tough low quality proteins, withered veg. Final communication with what seemed a robotic email reply service failed to even address noted issue that I went to trouble to send. No further time to waste, just wish to show others to avoid this terrible meal service

Value for Money
1 comment
Marley Spoon
Marley S.Marley Spoon
Wally H.

Wally H.

  • 2 reviews

Can't live without it!

published

Best decision made was to order this home delivery. No wastage, great recipes and everything can be recycled. I thought I would try it for a month but it's so convenient and I am not wasting extra money with impulse buys at the supermarket. I was bored with cooking but this has given me back my spark.

Value for Money
Timely DeliveryYes
1 comment
Marley Spoon
Marley S.Marley Spoon
Nik

NikSydney, NSW

  • 5 reviews

I am totally understanding of the increased demand these guys are under

published

I am totally understanding of the increased demand these guys are under but as a 3+ years customer I have just received the most ridiculous and patronising and crap email telling me why they can supply old meat and short measure.
I’m flabbergasted that I would ever receive a response to a valid complaint like I do today.

Value for Money
1 comment
Marley Spoon
Marley S.Marley Spoon
ET4

ET4

  • 2 reviews

Rip off

published

We were offered a free trial pack as a gift from our daughter. Marley Spoon took our credit card details for the postage of $8.95 and the pack duly arrived. It was OK at best but certainly not value for money. Then to our amazement a further $76.45 was taken from our card for the next delivery - the day after the first delivery. We had not requested this delivery and in fact had not had time to cook and eat everything from the first delivery. When we requested a refund we got a lot a verbiage about the T&Cs but no refund. It's a rip off and sharp practice - avoid them

Value for Money
1 comment
Marley Spoon
Marley S.Marley Spoon
Alley H

Alley HMetropolitan Adelaide, SA

  • 4 reviews

quality of the produce was very poor

published
Value for Money
Timely DeliveryYes
2 comments
Marley Spoon
Marley S.Marley Spoon
Alley H
Alley H

Mid week cooking made easy and interesting.

published

The recipes are varied and interesting, the instructions are easy to follow and detailed, the ingredients are always fresh, the servings are generous (we often have left-overs for lunch the next day) and we haven't been disappointed yet with any meals.

Value for Money
Timely DeliveryYes
1 comment
Marley Spoon
Marley S.Marley Spoon
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annette

annetteHunter Region, NSW

Foul food, crap service, small meals

published
Timely DeliveryNo
1 comment
Marley Spoon
Marley S.Marley Spoon
Katrina Anderson

Katrina AndersonGreater Melbourne (Inner), VIC

  • 3 reviews
  • 2 likes

Marley Spoon my best new friend

published

Great food selection. Menus very easy to follow. Quality excellent. Time saving and so convenient no wastage. The best thing i ever did was to order Marley as I know what Im having on a daily basis without having to go out and find all the ingredients. Its all there packaged and ready for me to cook up a storm.

Value for Money
Timely DeliveryYes
1 comment
Marley Spoon
Marley S.Marley Spoon
Ray

RaySydney, NSW

Not bad Customer Service as some reviews say

published

I am not a fan of the chat bot but if you ask if you could speak to a Customer Service Representative, you might have to wait a bit, but someone alive (and nice) actually comes up to help you. I got refund on the spot for a missed delivery. Love your work, please keep it up, and I hope my next box arrives safely.

Value for Money
1 comment
Marley Spoon
Marley S.Marley Spoon
Jen B

Jen BGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Love my boxes

published

I love the convenience of getting food delivered to my door and not spending extra at the shops every time I go.
Do have to modify some recipes as onion and garlic allergy in our household.
Good for nights when daughter 1 cooks as she does not like to think about what to cook, it is all there for her with easy to follow instructions.

Value for Money
Timely DeliveryYes
1 comment
Marley Spoon
Marley S.Marley Spoon
Liz

LizSouth East Queensland, QLD

  • 5 reviews
  • Verified customer

Great recipes and such a time saver

published

We love getting our Marley Spoon delivery every week. There’s heaps of recipes to choose from and we’ve never had one we haven’t liked. The noodle, rice and pasta dishes are often pretty big portions too so there’s enough to put away for lunch the next day. We never really properly cooked anything outside of a couple of dishes before so it has also taught us how easy it is to make healthy and delicious dinners.
The only con is that it is a little expensive but when you think about the time your saving by not going to the shops as much or thinking about what to have for dinner I’d say it’s worth it.

Value for Money
Timely DeliveryYes
1 comment
Marley Spoon
Marley S.Marley Spoon
Page 1 of 27

Questions & Answers

shane

shaneasked

Why do we have to wait 3 days for a reply from you? Is this what you consider good service? I have emailed twice, rang you twice, tried to contact through the app and now using this. Either employ more people to ensure prompt service or limit your customers. Your service is wanting

3 answers
Marley Spoon
Marley S.Marley Spoon

Hi Shane,

Thanks for reaching out, we are sorry to hear about your frustrations.

Our Customer Care team are working very hard, in answering responses and getting back to people, as you can imagine, we have been busy over the last few weeks and we do ask for your patience during this unprecedented time.

Your comment has been flagged with our Customer Care team. In order for us to get in contact with you quicker, are you able to send through your account email address.

We look forward to speaking with you soon.

Thank you

Marley Spoon

shane
shane
Fired Up
Fired Up

Why not simply contacted MS directly rather than ask in a review site?
As a long term member why did you breach this site’s rules rather than send a direct message to MS?

Maude54

Maude54asked

When is Marley spoon coming to Perth

2 answers
Marley Spoon
Marley S.Marley Spoon

Hi Maude,

Thank you for reaching out. At this point in time, we don't have a specific date planned however it is high on our priority for 2020 to make it to the West. Watch this space :) We will pass this on to our logistics team so they know where to head.

Thank you
Marley Spoon

Maude54
Maude54

Thank you, I will be waiting

Naomi

Naomiasked

Just wondering when did Marley Spoon start charging delivery.
I don't need to do an order every week so it's been about a month since i had last ordered and was surprised when seeing that a higher amount than usual had been taken out of my account.
After checking was surprised to see there was a delivery fee included.

1 answer
Marley Spoon
Marley S.Marley Spoon

Hi Naomi,
Thanks for reaching out. We had a price re-structure come into play October 1st, 2022.
Since launching in Australia, 4years ago, the cost of fresh meat, vegetables, fruit and dairy have increased substantially. More recently, the harsh drought affecting our Australian farmers has meant that these costs have continued to climb to a point that is no longer sustainable for us to maintain our current pricing.
We are still wanting to live up to our values of working with Australia's best farmers and suppliers, which is why we adjusted prices.

Two weeks before this came into affect, there were 2 emails that were sent out to all our active/skipped customers to let them know what was happening. The second email was sent a few days later to those who hadn't opened the first email. I am happy to send those through, if you would like to view them. Please send through the best email if that is the case.

If you have any further questions or feedback, please feel welcome to reach out to our Customer Care team at [email protected]

Thank you,

Marley Spoon

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