Had a dishwasher problem. Charged $203 call out and wanted a further $680 for completion.
So $803 in total. Technician was very unfriendly - bordering on rude.
Rang Fisher and Paykel and they sent someone out for half the price and job was completed in half the time and the technician was friendly an helpful.
I will NEVER use Master Appliance Service again.

We paid Master Appliance Service to look at a failed Bosch washing machine. They diagnosed a failed control board and told us the replacement part would be $625 plus GST (ie, $687.50). That seemed very high, so we didn't authorise. Looking on Bosch's website, the RRP for the part is $349 - including GST. Big Warehouse Spares has it for $276. We rang Master Appliance Service back to ask if they could supply the part for the correct price. They told us they don't care what Bosch sells the part for and told us to go elsewhere.

So now I have to pay another call out fee to get an honest repair company to come out instead of these rip offs

I found Arpan the service man to be very efficient. He left my laundry and appliance (washing machine) clean and tidy. Also the lady answering the phone for Master Appliance Service was polite and helpful.

I have read some of the reviews and I am not sure what products they are talking about but I have had so many problems this is not the first time I have has problems with their dishwashers. I waited about two weeks after making the claim. The service man came out to have a look and found a problem. I received an email about a week later saying the part had arrived and I have to let them know when they can install. I am now tld I have to ait another 2weeks before they can come out. I have told my friends not to buy this product.
Judi

Peter recently came and fixed our Miele gas cooker in Turramurra. He was polite, helpful, courteous and fixed the issue quickly and with no fuss. I would recommend him highly.

My dishwasher wasn’t working and I booked a service online. I was given a window for repairs between 8.30am and 12.30pm. By 1.00pm, the technition hadn’t arrived. I called Master Appliance services who said the technition was running late and would contact me within the hour. The office then called to say the technition couldn’t make it. I had taken the day off work and was not prepared to take another off while I waited for them to arrive. As I was explaining this in a courteous way the lady in the office hung up on me. Very poor customer experience and I would never recommend this group.

Searched for oven repairs in Penrith and contacted them. Received a reply they don't service this area as it is out of their service area? Odd as they show in search results for Penrith and even have a page for Penrith. False advertising.

Service visit from Arpan - he called and arrived on time; very courteous and helpful; diagnosed problem within seconds (detached middle arm on dishwasher); re-attached and advised on how to re-attach should the problem re-occur; explained operation of drainage system; completely pleased with this visit

Although the company is based in sydney they will take bookings from anywhere. I am in perth and I booked a technician to come and fix my oven. I gave them the model number and described the fault yet the man did zero preparation. He arrived with no knowledge and no parts and then charged me $172 for the call out and the "diagnosis". He said he would come back with the correct part but a few days later he texted me to say the part cannot be obtained. I then got a real repairman in and he found that the "diagnosis" I paid for was incorrect anyway. This company is a scam and a con. Do not use.

My washing machine was playing up - stopping mid-cycle and making a banging sound when spinning. Master Appliance Service drained the hose and tightened some bolts. This seemed to fix it but the issues resumed after 2 months. Their warranty lasts 1 month and after that too bad, pay again. It would have been cheaper to buy a new washing machine. They couldn't care less.

Easy to do business with . Kept informed on arrival time. Work was done in a knowable many. Happy with results would suggest them to my best friends. Arpan good nature and definitely knew his job.

Apran gave us accurate notice of when he would arrive. He arrived on time and was courteous. He efficiently fixed our microwave and range hood in good time.
He demonstrated that the appliances were now working. I would use this service again with confidence.

Apran was friendly, efficient and transparent about the work to be completed. He was also very neat and didn’t leave a mess behind for me to clean up. Thanks Apran

Peter came to repair two of our malfunctioning washing machines. He was quick and fixed both in no time at all. No parts were required, so there was no wait to get machines working. Very professional and clearly knew what he was doing. Thank you Peter!

Edit: Also, booking the service online was very quick and easy.

Crisis ! Our Ilve oven broke down a week before Christmas. Master Appliances pulled out all the stops, found the right part, and had it working again on Dec 23. They were helpful, friendly, and hugely efficient. We've very grateful.