Masters Home Improvement

Brought a washing machine, cheap price and a nice size for my little laundry. Very impressed with there products, i was sad to see the store close though hope another homewares store opens up around the area

Bought infinity cable from these jokers and we all know how that worked out. Also aircon unit that was easy to organise and install but trying to get the advertised discount for it, well lets just say what goes around comes around, owned by woolies I believe, no doubt they will go under next, poor customer service too.

Weeks ago my mother purchased a rangehood from the Canberra store - as it was a display item staff asked her to return at the end of November to collect. When she arrived they had somehow lost the item and tried to get her to take one that wasn't even the right dimensions. They initially refused to refund her fir the product she never received then finally said "just give her a refund to get rid of her" - I have read the terms and conditions on the masters website about their liquidation returns and its states refunds will not be given for change of mind - not that they won't be given if they can't supply the customer with the product they paid for - disgusting

The staff are helpful and lovely. Masters will be missed. I like the music they play instore also. Better than the opposition.

There is no clearer way of being objective and factual.
The female staff member at Masters Bayswater WA was so horrible in her manner towards me it made me feel sick to the stomach thinking of whom she might be working for next. Asking her about the warranty about an item I am buying, she barked at me to just go to customer service counter. She made no effort to say politely, kept saying she knows nothing. Who would ever want to employ such an ignorant person is beyond my comprehension. No desire to find out. No can do attitude. She is definitely a liability to a business.

Example: Masters closing down sale everything 30 to 60% off plus for the next 2 days get an extra 10% off of your total purchase at the checkout, pretty clear that doesn't make it 40 to 70% off everything but as usual a minority read the ad then have there own interpretation. Always a pleasure shopping at Masters good luck to all staff for the future.

Test has out for wrong pricing at the register and refusal to refund wrong pricing!!!! Unbelievable. You can see the price charged but not the discount given.
They have lots of other tricky practices. Eg the extra 10% is NOT 10% of the original price it is 10% of the reduced price ie if 50% it is 10% of 50% ie 5%

Bought a door stain glass damaged they won't replace it and dealing with a liquidator not a manager. Just told me to go away and told me the door was cheap. I said it's no good to use so its not worth anything.

Masters have been advertising up to 50% discount. Then on the 17 and 18th of October they again advertised an extra 10% off at the checkout. Most people would think and expect a 60% discount if they purchased a product that had a in store discount of 50% (50 % plus extra 10%), that would be wrong by Masters calculations, how they work it is: They give you 50% off the original price of the item then apply the 10% discount to the discounted price, so the total discount is less than 60% of the original price. Good one Masters. The staff don't understand how it works either, they tell you its 60% off. I hope the ACCC have a look at this.

I was DISGUSTED in the customer service i got today from a employee named "[name removed]" I called around 1245 19th oct . I have brought many items in the past and they have been replaced or thoroughly helped me get it fixed. Today "[name removed]" cut me off mid sentence said they hold no responsibility for the product and when i asked for her name so i could come and talk in person her reply was " nuh, I'm not giving out that information, its not my fault you can't remember things. Bye!' and hung up. Luckily i remembered her name so i can find her when i come in .
I understand that masters is going out of business but that is no reason to let the customer service drop so far below average.

Hi,

I've just been to Masters store in Scoresby and returned disappointed and disgusted.
I was standing in the queue to pay for my stuff where in front of me a gentleman who wanted to return a faulty product was not only wrongfully refused a refund but was treated quite condescendingly by the lady manager on duty. I dropped everything in my hands and left the store. No wonder you guys are closing down and good luck to your staff finding a job specially the lady at the front counter.
SHAME ON YOU masters.

Bought product from self after reading it. Turnout to be wrong product bcos labels were missing. Was getting 40 % off so bought it. Booked handyman to come and do the job. Handy man told me it's not right product. Went to return it just after 2 days. Manager said I am manager.. has no professionalism, no customer skills, kept my product did not give me return or payment back.

i bought to ply of timber sheet i told him to cut to size they had no idea what he was doing he cut the timber to big i had come again for hm to cut it again it was cracked i returned them to be cut the size i i asked for a new sheet he said no i i should checked before i told me no need for me to check its new he was very rude had no idea what he was doing i left the the sheet he told me takes no responsibility for the item if it goes missing damaged poor service in indeed got no idea poor service poor attituide

The first time I went to a Masters store I knew it would fail. The pricing structure was soooo wrong. The same curtains Kmart sells for $19, were $70 at Masters. "art" canvases available at the Reject Shop for $20, were $120 at Masters.
Cube shelving units at twice Kmart's price, etc. etc. If any of these lines were unique it MIGHT be justified, but none of their lines are. People aren't stupid.

And the question remains, if an ordinary person with zero retail experience immediately spots the errors, how does a large corporation staffed with 'experts' get it so spectacularly wrong? I could have told them in the space of 5 minutes that their pricing would kill them.