MATE

Lots and lots of dropouts, wi-fi is terrible on both 2.4 and 5Ghz, it can have a great signal and reach up to 44MBPS, Ethernet connection can reach up to 48MBPS. Unfortunately drop outs are very frequent making watching TV a nightmare and constantly losing wi-fi signal. I will be looking around for a different provider. Online chat was no help, passed onto another department (pillar to post). Started well, with good coms, lost faith now and moving.

I have had wireless nbn & now fibre nbn with mate in Darwin. They were a great help in getting the wireless nbn connected at my residence as I was on the edge of the service envelope. The change from my wireless account was seamless. However The 12/1 download speed is only about 2 mbps in Darwin on a fibre connection.

We signed up to Mate in September 2022. The Mate website and NBN Co website show our address is ready for connection. NBN installed a new cable to our property in October.

On 21 January Mate called to say the NBN have cancelled our connection indefinitely. They have offered no explanation of support at all.

Terrible customer service.

Decent speed average 40mbps for my 50best mate package. But connection might drop sometime during the Rain
Overall is good would Highly recommend to use
Also Value for Money compare to Most network.

I’ve been with MATE for two plus years and have had a great experience. Speaking to a local about sales and support has been a breeze. Never had a problem with the connect and all process is streamless once it’s up and running.

The lost reliable internet provider ever. Had my internet all hooked up within 3 hours when told it would take 2- 4 days. The only issue is slower connection here and there but that's only because of several users (3) rather then the usual 2 still amazing speed for the price .

Wow! Amazing!!! Professional, reliable and you listen! Thank you Anthony - you went above and beyond when it comes to customer service. Connected instantly! Special thank you to Adam, Mark and Tim.

my connection was good for a couple of months just like every other provider but then at 6-10 internet ping would go above 2k. they told me they would fix it, they did for a bit and again it happened. i just want internet without having so many problems. if they can fix this then yes they are an excellent provider but the constant spikes have left a bad taste in my mouth. Please fix, i know your'e good. you used to be. i keep changing providers because they pull the same thing. if you guys fix it i will take down my review and put a positive one, one that you guys deserved back then.

I cut Telstra loose after 20 years and Mate has been a welcome breath of fresh air. Speed on my NBN is the same and dealing with Aussies in the call centre was a breeze. They were knowledgeable and gave me all the info I needed to reconfigure my Telstra modem until the new one arrived. Total down time, 15mins to reconfigure. Saving on bill, $26 per month.

Connection and transfer of my service, was completed efficiently and without hassle.
The speed of my internet is as promised (extremely quick) and has never faulted.
Customer service from Tim and his team, has been impeccable and would highly recommend to anyone who is having issues with their internet.

We were experiencing drop outs at first but after call mate and receiving a call back from one of their tech guys. Our problems were able to be solved thankfully

Excellent support team, went above and beyond to rectify my issues and constantly kept me updated on the progress. Other providers just gave up on trying to sort out the issues with Fixed Wireless NBN, but MATE support team never gave up. The support team are brilliant and hard working.

From the moment I was connected I haven’t had a single issue - speed, reliability and service as all been seamless.

MATE have been excellent. Would recommend to anyone looking for internet.

Have just disconnected from these guys for a list of reasons
1.Not supplying adequate invoices
2.constant dropouts at the same time each night
3.overcharging.
4.disrespectful and rude staff from the management down
5.not honouring thier pledge to credit the persons account who referred me.
6. Constantly supplying excuses to general email and phone enquires
I have today changed to an alternative Australian owned provider and would strongly suggest that other potential mate customers do the same
Mate simply has no regard for customer satisfaction and no regard for compensating the customer for thier own short comings