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Reviews

4.5

1,635 reviews
5
(1,264)
4
(180)
3
(50)
2
(43)
1
(98)
  • Value for Money
    4.4 (516)
  • Transparency
    4.5 (439)
  • Customer Service
    4.6 (511)
  • Adequate Speeds Yes (85%) · No (15%)
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Steven R.

Steven R.South East Queensland, QLD

Great Experience

published

A work colleague recommended Mate to me, I'm glad I signed up with them. Brilliant service, kept me up to date through the process and after the NBN tech came, everything worked. Had a issue with NBN co but they sorted all that out for me.



Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Chris

Chris

  • 3 reviews

Great ISP! Never a single drama

published

Great ISP with excellent customer service. Speed has always been maintained to a good standard. Recently decided to go elsewhere to try and save $10 a month. This was a mistake. I went with Tangerine Telecom and within 2 weeks I had cancelled my plan and gone back to Mate. They had no problem quickly reconnecting me.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateFebruary 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

jcorps08

jcorps08Perth, WA

  • 4 reviews

The BEST

published

I have NEVER had a issue with dealing with this company EVER. I email Inger a reply I ring Inger someone who is so useful. They helped with any small issue and are definitely the best staff. Thanks so much

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate
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Angela K

Angela KVictoria

Thank you!

published

I am happy to have this product that “is what it is” thus far! Set was so easy, everyone has been nice to talk to and helpful, so simple and hassle free! No issues with drop out so far. Ticked all my boxes in what I look for in products and services. 10/10 guys! Will be recommending to everyone! Thank you!

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Consistent, reliable connection with good support.

published

Moved house and changed to Mate around 8 weeks ago. I had connectivity issues at the beginning and was given fantastic assistance. Issue ended up being a faulty new router, not the connection. We have had no dropouts or connectivity issues despite being outside of suburbia. Very happy with the speed and service.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Nikhita Kumar

Nikhita KumarMetropolitan Adelaide, SA

Amazingly fast and great customer service

published

Customer service always resolves my issues and is very courteous. Excellent speed from the start. They deliver on their promises! Very happy I did the research and chose mate. Adsl and conversion to Nbn set up was easy and prompt. Very happy with my first internet/ nbn connection in Australia.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

jacob n.

jacob n.Sydney, NSW

Good price, good service

published

Been on the soul mates plan for about a year, across two houses. Never experienced any dropouts or connection issues. Getting between 85mb/s and 95mb/s depending on the time of day, which is better than I got with Telstra. They were easy to talk to when I moved houses and needed the internet to follow me, and even moved my remaining balance across. Legends

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Glenys Cooper

Glenys CooperSouth East Queensland, QLD

Not a good experience

published
Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Louise Stojcevski

Louise StojcevskiGreater Melbourne (Outer), VIC

Was reluctant to try but couldn’t be happier!

published

For the past 18 years I used big service companies for my supply of internet and phone connects I was reluctant to try a smaller companies but couldn’t be happier!! All that has changed is the price and great service!!

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

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Nico

NicoSouth East Queensland, QLD

  • 3 reviews

Really Good Service All-Round!

published

They got an NBN tech here in record time for my first sign-up.
Is really easy to deal with as its not an offshore call centre. Friendly staff, Ow and have I mentioned, at such a good price.
I was with them before for a year, unfortunately my new place didn't have NBN yet and couldn't stick with them. As soon as NBN came available I switched! and after I saw how horrible 3 other ISP's are, they were really missed.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate
Juan SV

Juan SVMelbourne

Reliable connection and great internet speed

published

Despite a few issues when changing from ADSL to NBN when I realised it was already available at my address, once I got to use the NBN I found a very reliable connection with more than decent internet speeds, not having experienced any significant dropout to date.
Even when I had some issues when changing to NBN, the people at the contact centre were always polite and keen to provide assistance and follow up on the case.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Peter Scurr

Peter ScurrSouth East Queensland, QLD

Competent onshore service

published

Once NBN connection issues were resolved the service has been excellent. Mate were also good at getting the incompetent NBN process to actually work. My previous provider service desk only added to the frustration.

Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

N S

N SAustralia

  • 2 reviews

Excellent stability and fuss free installation

published

I have been able to achieve 46Mbps easily during peak hours via a good wireless connection in the same room as the modem/router. I'm sure the cabled connection would be even faster.
There have been zero drop outs and the installation was easy, quick and fuss free (though this could've been laregly due to the fact that the cable in my building was already on the roof and my unit is on the top floor).
No lock in contracts and competitive pricing plus an on shore contact centre of staff that listens and doesn't sound like you're talking to a robot that simply repeats the enquiry back at you. Brilliant service, would recommend highly to anyone.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Tim m

Tim mGreater Melbourne (Outer), VIC

  • 2 reviews

Consistently excellent and actually helpful customer service that proactively work with you.

published

Reliable and if there are any issues Mate always let you know promptly. I've used Mate for both ADSL and NBN and both experiences have been excellent. Far better than my previous provider, Telstra.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateSeptember 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Tiffany

TiffanySouth East Queensland, QLD

  • 2 reviews

Great customer service, fast and efficient

published

We wanted to support the Australian economy and found a boutique telecoms company that is Australian owned. We use NBN and also mobile service. The assistance is prompt and very helpful. Had hardly any problems with the actual NBN service. We are in a black spot in terms of our residence (not much we can do except move house) but the signal is much better than a rival competitor that we used to be a customer of.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

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Tammy Hickling

Tammy HicklingPilbara, WA

Great product, happy with it

published

Payment being restricted to just debit/credit card is crazy, it completely behind the times. I am look at changing provider simply because this is not suitable and I should have options on how to pay. A huge inconvenience.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
3 comments
MATE Communicate
Vanessa S.MATE Communicate
Tammy Hickling
Tammy Hickling
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Great company, great service!

published

Couldn't be happier with the communication and service offered by Mate Communicate. Have been with Mate for several years and have never experienced any issues with our internet connection. Amazing communication with service Reps in Australia, quality internet connection with no faults and excellent pricing. Have and will continue to recommend Mate Communicate to family and friends.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Excellent customer service and good connection

published

Customer service has been incredibly helpful (I had lots of questions) and installation happened only days after applying for NBN.
Setting up my own router was simple and only took minutes.
So far the connection has been reliable.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Naimat A.

Naimat A.Casey 2913, ACT

Awesome speed. Great Service

published

Have been with mate for almost a year.
love the speed. was very easy to setup.
customer service is amazing. i have changed my speed up and down a few times. always a seamless experience and everything can be done via.
I highly recommend mate

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateJune 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate
Doily

DoilyCentral Queensland, QLD

  • 2 reviews

Great service

published

The NBN connection has been faultless, no dropouts to date. Only issue was getting the NBN serviceman here, very tedious, but they were helpful as well, when they finally got here.
MATE communication with me throughout has been of high standard, cannot fault their customer service.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Page 1 of 82
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Questions & Answers

DebW

DebWasked

NBN 50 (Best Mates)

I will be moving into a brand new building with no ADSL or NBN available. I would like to know about a wireless connection - am looking at the best mates fixed wireless? what does this mean? I have a modem, was presuming that all I would need is a sim card?

1 answer
MATE Communicate
Vanessa S.MATE Communicate

Hi DebW,

We can confirm Fixed Wireless is a type of nbn service, however, we don't offer wireless broadband.

Please contact us on 13 14 13 and press "1" for sales, or email your full address to [email protected] so we can perform a service qualification check and advise.

Regards,

The MATE team

Scott

Scottasked

NBN

Does MATE support IPv6 in a dual stack arrangement?

2 answers
MATE Communicate
Vanessa S.MATE Communicate

Hi Scott,

Thanks for your question.

We can confirm we do not support IPv6 at this stage.

Regards,

The MATE team

David L.
David L.

Do you know when MATE are planning to add support?

bobbysdad

bobbysdadasked

NBN 50 (Best Mates)

At 7pm on the eve of me changing over to MATE, I thought I'd give MATE a call to see if there was anything I should know prior to my changeover. Well, the person I spoke to was annoying. He insisted on speaking over me all the time, and kept reciting over and over that because I was changing over on the 24th, [which is TODAY] there was nothing he would add. All I wanted to know was how will I be notified of my new log in and password and how long would I be without a connection, as it has been mentioned to me that sometimes it could be done within an hour. He almost accused me of lying, and that it could take up to three business days, and that he would review the tapes. He kept talking to me like I was some idiot. I was not amused, and almost threw in the towel there and then. His arrogance was astounding. You could do better hiring more pleasant people to handle your calls. I hope this wasn't a sign of things to come? Have I made a dreadful mistake, as I see others have had a difficult time with your service. Should I have gone to someone else? [639347]

3 answers
Phil
Phil

Hey buddy, that sucks, the people I have spoken to have always been great. I can suggest emailing them, they answer really quick and there shouldn’t be communication errors that way.

bobbysdad
bobbysdad

Thanks Phil. I was hoping one of their reps [eg Vanessa S] might be more helpful via here....

MATE Communicate
Vanessa S.MATE Communicate

Hi bobbysdad,

We are sorry to hear this. We will have our internal management team review this call as we pride ourselves on our service.

Regards,

The MATE team

Get an answer from our members and MATE Communicate representatives

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