I am happy to have this product that “is what it is” thus far! Set was so easy, everyone has been nice to talk to and helpful, so simple and hassle free! No issues with drop out so far. Ticked all my boxes in what I look for in products and services. 10/10 guys! Will be recommending to everyone! Thank you!

The NBN connection has been faultless, no dropouts to date. Only issue was getting the NBN serviceman here, very tedious, but they were helpful as well, when they finally got here.
MATE communication with me throughout has been of high standard, cannot fault their customer service.

Great in communicating line problems and fixing times (not many issues anyway) huge $ savings compared to other companies. Always talk to a aussie when calling up and no long waiting periods either! I highly recommend using mate communicate.

I'm quite happy with the connection, wish it was a little faster but given that its a HFC setup, I'm not complaining. Its definitely faster than at my previous address

Let's Be Mates, I cannot tell you how grateful I am for your incredible service. Fast, easy, and super-friendly to deal with. The connection happened less than 24hr after I contacted to join!!!!! I am so impressed, your dedication to providing a top service is excellent and I cannot thank you enough. Did I mention how FAST everything happened?! I have been a loyal customer to another provider for over 4 years and I have never been treated the way I was by you guys...hence why I left that provider. I will be shouting your name from the rooftops, highly recommended to all!!! Special shout out to Josh who took my frantic call and got all this sorted for me. UNBELIEVABLE. SAVIOURS!!!!!!

Like every Internet provider there was a few issues, it's expected some times, and they dealt with the problem immediately. They sent a technician on the next day to fix it for me. The service they provide is much better than big Internet providers in Australia. Very happy with that, I would give more than 5 stars.
In every company there are issues and a good company deals with them professionally. Good Job!

Connection is reliable, rarely have issues. I've had to call the support team twice - once with set-up issues and again with a modem problem. Mate offer a call-back service (meaning your not sat on hold going nuts), and the team are friendly, knowledgeable and really helpful. Can't fault the service I've received so far.

No drop outs that I know of. Happy with the speed too. Anytime I've had a question the phone I spoke to a human about my problem and it was solved.

Reliable connection and no dropouts at all. You can speak and understand an Ausie mate when contacting service centre . We also have 2 mobile phones with great coverage on the Telstra network

excellent connection, no dropouts, affordable price and great service, What else could you ask for?
Very stable connection, even on the lowest tier. An Aussie is always available should you need help which you never will anyways. Thanks, Mates

I have had wireless nbn & now fibre nbn with mate in Darwin. They were a great help in getting the wireless nbn connected at my residence as I was on the edge of the service envelope. The change from my wireless account was seamless. However The 12/1 download speed is only about 2 mbps in Darwin on a fibre connection.

I have used these guys for both adsl and nbn in various addresses and across VIC and SA, never had a problem with connections, always able to contact the super helpful friendly customer service team and understand them.

Whilst we did have only the base package (and perhaps our connection may have been better with a more expensive package) there were some evenings when our connection could have been better. The odd email took some time to load and every now and again a netflix movie would stop to buffer.

The main attraction to Mate is their honesty and transparency. I would absolutely recommend mate, every time I called they were extremely patient, helpful and empathetic to helping find a solution to any problem I had.

Edit:
Having just finished cancelling my service I must say Mate were very professional and their customer service was excellent.

Unfortunately their upstream provider was the root of the below issue which in the end was not resolvable.

------------------------------------------------------------------------------------------
Every day from 9pm to 11pm your connection will be borderline unusable.
I pinged www.google.com and was timing out for >24 seconds consistently.
I was unable to any voice communication programs (Skype, Discord) without the other party sounding robotic.
Loading gmail took more than 10 seconds to load.
This should not be happening on an NBN connection.

Another fast connection with Mate! I'm really impressed with the personalised service from Frank, he had mums place up and running in no time, so I've been spreading the word about mate!

U3A Ipswich, a not-for-profit association, has subscribed two premises to Mate Communicate. First at Coalfalls and the second at Booval (Ipswich, Qld). We are very satisfied with the internet service and the billing process. As a result we have recommended Mate to several of our members.

Great service and very helpful Australian-based customer support. Never had any connection issues that did not resolve within an hour. We moved and reconnected our service within 24 hours when we moved house.

The NBN was meant to be installed multiple times and it kept being delayed with multiple excuses.
Whilst I understood that it was not Mate's issue, the communication was lacking.
Now it is has been installed we have not had any issues with our service and the one time we had connection issues we had great support on the phone from Mate.

Mate sorted out our mobile phones and ADSL debacle a couple of years ago. Not a single glitch since. Recently, we 'finally' got NBN FTH installed. Thanks NBN. Mates kept us totally informed at every step, on each glitch, until the job was done. Not a moment of difficulty as Mate simply got the accounts re-sorted and it all runs smoothly. So different to some of the comments on social media from 'non-mates' people. I recommend Mates to all of my friends and associates.