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Mate Mobile Questions & Answers
4 questions from our users
mac d.asked
can i keep my old number from optus
1 answer
Vanessa S.MATE Communicate
Hi mac d.
We can confirm you can keep your existing mobile number if you sign up for one of our mobile plans.
To activate your SIM and keep your mobile number, you do so via a self activation process online, which you can complete online once you receive the SIM card here: https://www.letsbemates.com.au/activate-mobile-sim/
Joseph D.asked
What part of the Telstra network does MATE use? Speed cap etc.
Thanks
2 answers
mobile pricing is for a SIM only mobile plan. price includes GST. MATE uses part of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97% of the population with 4G.
Vanessa S.MATE Communicate
Hi Joseph,
MATE offers coverage on the Telstra 4G wholesale network which covers 98.8% of the Australian population. with 3G and 97% of the population with 4G.
The core MATE 4G network can reach speeds of up to 100Mbps.
Regards,
The MATE team
Jacob S.asked
Does Mate support visual voicemail (Telstra call this MessageBank plus)?
3 answers
Vanessa S.MATE Communicate
Hi Jacob,
We can confirm that MATE does not currently support Visual Voicemail.
Regards,
The MATE team
Do you have any plans to support it in the future?
Vanessa S.MATE Communicate
Hi Jacob,
At this stage, this is not something that Telstra wholesale provides to us, so there are no plans for this unless Telstra does offer it to resellers.
Regards,
The MATE team
Foxieasked
Is there a way to not add data if included data runs out? I know that each extra 1gb is $10, but if I finish data I don’t wanna incur extra charges.
2 answers
Vanessa S.MATE Communicate
Hi Foxie,
Unfortunately, this is an automatic feature from Telstra that we are unable to turn off.
We do provide SMS alerts in near real-time when you reach 50%, 85% and 100% of your monthly data allowance, and you can check your data usage on the handset by dialling *159# and then pressing SEND/CALL.
Hope this helps!
Thanks Vanessa. Will give it a try when my current plan expires. Cheers
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