vinetaGreater Melbourne (Outer), VIC
Fantastic customer service! Above and beyond!
Service unbelievable. I am sorry I wasted so much money on pillows over the years. Should have gone to Pillow science . My pillow is a dream Platinum Plush. Reece was amazing his service and communication was second to none. I am a very very happy customer. Will definitely shop here again. Thoroughly recommend this company
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KP_SAMetropolitan Adelaide, SA
I really like this pillow
The store was easy to use, and communication was good. I really like the relief low profile pillow -- very comfortable and supportive. I am a very happy customer for sure.
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FootyMelbourne
- 2 reviews
Fantastic Service
I have driven past this store many times over the years, wish I had gone in sooner. Purchased pillow. Reece spent time in making sure I was selecting the correct pillow and depth for my needs and was not hurried. Very impressed with the service I received from both Reece and Steven. I have already recommended to friends and will continue to do so
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AndokerstGreater Melbourne (Metropolitan), VIC
- 6 reviews
Heavenly Slumber
Incredibly satisfied with the selection/quality and SERVICE! So impressed with our first purchase we have highly recommended to friends and returned to purchase for our daughter. She is loving her new bed so much she asked why we didn’t get one for her sooner. My back is not great and I literally spring out of bed in the morning pain free and can’t wait to get back into my bed at night. My daughter has also been noticeable sleeping so well. No more visits during the night and most mornings I need to go and get her out of bed. Will always purchase from here in the future. Long story... but so happy!
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Great Customer Service and an Amazing Nights Sleep
This was the second mattress I bought from Mattress and Pillow Science. Leeann was a terrific help with making the important decision on which mattress to go with! Extremely happy with our new base and mattress :-)
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AdrianVictoria
this is my 3rd bet and they all have been fantastic
staff were very helpful, easy store setup,
great quality, I find the beds so good to sleep on and that's why I have now bought 3 beds, and will be going back again
no assembly but delivered to my bedroom
1 comment
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Greg H.Greater Melbourne (Inner), VIC
The best mattress ever had
Store layout allowed for good assessment of he extensive range of product. The assistance was effective and the mattress is simply the best I've ever had. I have recommended the business
1 comment
Steven H.Mattress & Pillow Science
Hi Greg,
Thank you for sharing your experience. It's great to hear that you love your new mattress!
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Sharon Benda
- 2 reviews
- 1 like
I found the perfect bed
I’ve wanted to change my bed for a couple of years but kept parking the idea whenever it got too hard. Amanda was incredibly patient with my several visits and recommended the Meridian medium. What a delight. I love it !
1 comment
Steven H.Mattress & Pillow Science
Hi Sharon
I will pass on your feedback to Amanda. She takes a lot of pride in making the mattress buying experience a pleasurable one for our customers. Great to hear that you are loving the one you chose!
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Amazing service and products! Highly recommend for mattresses and pillows.
The service I received from Steve and the team has been outstanding. The staff are extremely knowledgeable and understanding.
I unfortunately was put in a tough situation with a previous mattress and Steve and the team went above and beyond to help me.
I have never experienced such great customer service and I will only be buying mattresses and pillows from this company from now on and cannot recommend them highly enough.
Thank you Steve and the team for everything you have done for me, it is greatly appreciated!
1 comment
Steven H.Mattress & Pillow Science
Hi,
Thank you for the great feedback. Good to hear that the team managed to turn a difficult situation into a positive one for you.
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Love this mattress
Great service all round, can’t fault them. Very helpful and knowledgeable. This was my 3rd purchase from them and I’ll keep coming back. They stored the mattress while we waited for our bed frame to be made/delivered from another - they did without any issues and delivered on the day of the bed delivery! Awesome
1 comment
Steven H.Mattress & Pillow Science
Hi Scott, thank you for taking the time to write your review. Your loyalty is very much valued.
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KRMMelbourne
- 4 reviews
- 3 likes
- Physical store
- Verified customer
Great Service!
Went in to discuss pillows and found the staff to be very knowledgeable and friendly. Also bought the best travel pillow ever. Would definitely go back to this store if I needed to purchase a mattress or more pillows.
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Review collected in partnership with Mattress & Pillow Science
TezzaL
- 2 reviews
- Physical store
- Verified customer
Great service and excellent product
After extremely attentive service I have purchased the most amazing matress. The service ensured various matresses were tested with careful explanations to help me understand the difference between products. Once the right product was chosen delivery was efficient and the overall experience has been fabulous.
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Review collected in partnership with Mattress & Pillow Science
SergeGreater Melbourne (Metropolitan), VIC
- Physical store
- Verified customer
Sleeping like a Baby
After shopping around for a kids mattress we popped into this store and quickly realized we should have come here first. Kids have never slept better. Overall just a great experience !
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Review collected in partnership with Mattress & Pillow Science
Jason GGreater Melbourne (Metropolitan), VIC
Best Mattress Ever!!
The store is a quality, not quantity product store. Steven took me straight to my new mattress and I knew immediately that it was for me. My new mattress has been amazing from day one, and every night, I can’t wait to get into bed! My only regret is that I never got my mattress sooner.
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Lee LitsGreater Melbourne (Metropolitan), VIC
- 2 reviews
Sleeping on a Cloud
I have purchased several mattresses from Mattress & Pillow Science and I am always blown away with the outstanding service that I receive from Steve, Martin and staff. The pillows are really great and make a huge difference to a good nights sleep.
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Rozanne MillerGreater Melbourne (Metropolitan), VIC
Fantastic Mattress, Excellent service
The salesman was so knowledgeable and helpful. It made buying a mattress so easy. It is the best mattress I have ever owned. I will only buy from them in future
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Selwyn L
- 2 reviews
- Physical store
- Verified customer
Excellent product; excellent service and after-sales service.
For the purchase, the salesman was very informed about the product.
We had to return the bedhead due to a tear in the fabric. M&PS picked it up, had it recovered completely and returned within a week - all with the friendliest of service.
Excellent sales, product & service. Very highly recommended.
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Review collected in partnership with Mattress & Pillow Science
Alan RogersGreater Melbourne (Metropolitan), VIC
- Physical store
- Verified customer
perfect.
spoke to staff with item after, they asked questions to better understand my needs, gave me a couple of options, tried in store and then made purchase, easy as one two three !
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YolandaDarwin
- Mattress and Pillow Science
- Verified customer
Super Comfy!!
This would have to be the best pillow I have owned. No more constant flipping the pillow over to get comfy! I expected to have to "get used to it" for a few nights, but it was instant comfort and a great nights sleep. Very happy with my purchase, would love to see a European size pillow in this range.
1 comment
Steven H.Mattress & Pillow Science
Nothing quite like a comfy pillow! Glad you're getting a good night's sleep now.
Keep checking our website, we're making some big changes and potentially could get some European options at some point in the future.
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Highly recommend there products and customer service
Bought a body in balance mattress, two pillows, pillow protectors and mattress protectors 4 years ago and have not had any issues. Very happy with our purchases, Extremely comfortable, no partner disturbance. Felt supported during pregnancy.
Excellent customer service, store is well laid out so you can easily find what you want as well as someone close by to assist if needed.
Would buy from them again.
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Steven H.Mattress & Pillow Science
Hi Adrian,
Thank you for taking the time to write a review. It's great to know that you have enjoyed sleeping on the mattresses you've got from us. Thanks for your loyal support!