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Maytronics Dolphin DB3
JanineSouth East Queensland, QLD
- 2 reviews
Very disappointed
The vacuum itself works quite well, our pool is 3.5 x 8 meters but doesnt really get a lot of debris in it. Only leaves blown in from neighbouring trees. Its more the power pack that im disappointed in. I've had 3 power packs in 4 years. I also find the maytronics people quite rude.
Purchased in December 2021 at bought through the pool builder.
3 comments
With what they cost you'd expect them to last more than a year. It not just me whos having problems with these power supplies which is what your people have basically suggested, I was doing something ... Read more
wrong and they had he good will to give me a reconditioned one at no cost when my first one went not even 18 months olds. I felt as thought i must have been doing something wrong but the evidence is there that other people are having the same problem. Faulty machines it would appear. It would be interesting to find out what the office of fair trading think, as goods should have an expected life expectancy depending on price. I think it could be worth while contacting them to find out where we stand.Maytronics A.Maytronics
Hi Janine. If your most recent power supply had been purchased and is currently not in functioning condition, it is covered under a twelve month manufacturing warranty. We do apologise that your robo... Read more
t's power supply has required replacement in the past and we are happy to work with you towards a resolution. Please do not hesitate to contact our Customer Care team via email to [email protected] or on 1300 693 657 option 2 for any further assistance.
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Terrific Cleaner, Easy to use
We received this DB3 Maytronics Cleaner when our pool was constructed several months ago and we are very happy with it. It has outstanding performance and does not leave any mess whatsoever - our pool is always clean. It is quiet and highly effective and very easy to use and set-up. Would recommend it for use with any type of pool and can confidently say the product support and service from Maytronics is second to none. Any issues they will sort out for you and without any fuss! If you want the best of the best, a Maytronics Pool cleaner is what every pool needs!
Purchased in March 2021 at Queensland Family Pools for A$2,500.00.
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The reviewer stated that an incentive was offered for this review
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3.7(51)KarinSouth East Queensland, QLD
Dissatisfied customer
Our 3rd power supply box in 4 years has just failed. Average life span seems to be about 14months..... just out of warranty! The vacuum is cleaned out regulary and is working OK ........ when the power supply box works!! We were told Maytronics is the best brand. Costing us a fortune! Should've read the reviews first!
Purchased in January 2021.
1 comment
Maytronics A.Maytronics
Hi Karin. Could you please contact us on 1300 693 657 option 2 or via email to [email protected] for further assistance as we would like the opportunity to resolve this with you. Thank you.
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Find out how Maytronics Dolphin DB3 compares to other Robotic Pool Cleaners
Know better, choose better.
tough as old boots
purchased when we first built our pool December 2015. Is in a tough environment (we back on to a creek line with lots of trees) and would be lost without it. The pool is small (2.5m x 5m) so spends a lot of time climbing and as such we have had to have the climbing wheels replaced 2 weeks ago. Also have broken 2 impellers but due to all the debris and the fact we do not remove it from the pool and also run it every day i believe this is not a problem. Has cut the maintenance required in the pool dramatically and when this one finally dies will definitely buy another.
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Unsattisfied customer
I obtained a new Dolphin DB3 in May 2015, I have experienced problems with the unit from the outset.
The unit initially failed to climb the walls to the waterline, the water was tested by the local pool shop and the chemicals were sufficiently balanced. The local Maytronics Rep (Melbourne Australia) reprogrammed the unit which fixed the problem.
3 years later, I am currently on the fourth Power Supply. The motor has failed a few weeks ago, I had emailed the local Maytronics rep and was told to take the DB3 to the local pool shop which I h...Read more
ave done. I was told that the Maytronics rep has done some diagnostics on the unit and established that the motor no longer works. I was advised that a new motor was required which would cost AU$495. I was also told that I could get a good deal on a new Dolphin pool cleaner. What doesn't add up is that I am on the fourth power supply unit and the motor no longer works (does the power supply not supply power to the motor). I have been told that I'm leaving the unit in the water to long yet the power supply has the option to clean every 3 days (I cant see how this would damage the power supply that is not submerged and would assume that the control unit and motor are in a watertight enclosure). I have heard very good reviews on Maytronics's Dolphin cleaners, perhaps I have a dud unit. When the cleaner works, it works well2 comments
Maytronics A.Maytronics
Hi, we are checking the history on this machine to see how we can help you out.
Thank you,
I look forward to hearing from you.
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Brand new worked until it was turned off to clean
Brand new db2 came as package with new pool. The electric reset and test plug a dud, have used it three times only. I needed to clean as new pool was installed. Dealer arranged technician to come out and this part needs replacing already. Longevity of this product a worry for me.
1 comment
Maytronics A.Maytronics
Hi Rob, very sorry to hear you are somewhat not 100% satisfied with your DB2. There are a number of things that can cause you test plug (or safety RCD) to trip. Not saying these are case in your situa... Read more
tion (impossible to tell from the comment). Eg, Storms, high or low voltage spikes can cause the RCD to fail and not recover, as well as sometimes they chatter as the power fluctuates, or perhaps it was a faulty part. We offer industry leading warranty terms because we have confidence in our product and want to give customers peace of mind if something happens to go wrong. We will send you a private message so we can connect to provide you better service should you need it.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Johnasked
Hi There I have a DB3. Can you tell me what the sliding knobs on the handle are for.
I also have some polystyrene left inside the unit at one end of the drive motor. Should I remove this?
Thank you
John
1 answer
Maytronics A.Maytronics
Hi John. The sliding feature on the handle is to assist in the direction of the robot when it is climbing up to the waterline. This feature is optional to use. The polystyrene within the robot is required to stay as is and should not be removed. This foam offsets the weight of the drive motor and lightens the robot enough to be able to climb. Please do not hesitate to contact our Customer Care Team via email to [email protected] or on 1300 693 657 option 2 for any further assistance.
Steveasked
Hi .
I have Dolphin DB3 was working ok until last summer when it started only running for about five minutes then stopping.
It will start up straight away receiving power with both slow and fast settings showing blue lights.
I have googled this problem and it seems quite a regular issue with some people claiming hair wrapped around the impeller, by impeller i assume they mean the yellow fan blade. Anyhow i checked and removed and replaced it but still have the same issue.
Can you tell me the nearest service centre ?
I an located in Oak Flats NSW 2529 Australia.
Cheers Steve.
1 answer
Maytronics A.Maytronics
Hi Steve. Please contact us on 1300 693 657 or at [email protected] and we will look into this for you to understand what is happening with your robot. We can then advise as to the closest dealer that is able to assist.
busterburzasked
Same problem here. was working, then turned off now when i turn it on, it doesn't work. lights turn on on box. machine doesn't work. intermittent from the beginning. wont be buying one if these again. seems known issues ! Any help?
1 answer
Maytronics A.Maytronics
Hello,
Thank you for your message.
I apologise that your robot does not seem to be functioning the way that it should.
Could you please advise as to which model of robot you are experiencing difficulties with? Could you please also advise if your power cable has an RCD switch?
As you have explained that your robot seems to be working intermittently, it could be due to the multiple factors. It includes factors such as a high pH of the water which prohibits the robot from gaining traction in order to move around freely, the filter cartridges/basket may be full or perhaps an obstruction within the impeller or the drive tracks. Could you please assess these factors so that we can eliminate them as a contributing factor.
Please call us on 1300 693 657 or email [email protected] should you require further assistance.
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Maytronics A.Maytronics
Hi Janine. Thank you for your feedback. We sincerely apologise that you have not had the ideal experience with us. Power supplies are covered under warranty within the robot's warranty period and have... Read more
a 12 month manufacturing warranty when they are purchased. If your current power supply is within this period and is not functioning correctly, please do not hesitate to contact our Customer Care team via email to [email protected] or on 1300 693 657 option 2 for any further assistance.