Maytronics Dolphin M400 Questions & Answers

Hi Megan. If the black power cable has an RCD switch with a "test" button and a "reset" button, these are required to be pressed in the order of "reset", "test", "reset" prior to turning on the power supply. If the black power cable does not have the RCD and the power supply is not turning on, it may require assessment. Please contact our Customer Care Team at [email protected] with your location and postcode and we will locate the closest dealer that is able to assist.

Hi Toni. Each pool is different with regards to their construction and surface type. We can arrange for our colleagues to contact you to further discuss your pool and look into which robot/s could be the best suited. Please email our Customer Care Team at [email protected] with your contact information and location and will will arrange for you to be contacted. Please also feel free to enclose any photos of the pool to assist the team in identifying suitable models.

Hi Brett. Maytronics robots are designed to maintain a clean pool. General pool maintenance is still required for a pool to remain in its most optimum condition. When a robot is experiencing difficulty in climbing, it may be due to the filter cartridges may be dirty or clogged and if so, it may affect the robot’s ability to climb as they become filter and are unable to correctly filter water. The filters are able to be soaked in cartridge cleaner or a mild dishwashing detergent and warm water to assist in the removal of in-grained debris. Algae can be on the pool surface before it is visible with the eye. Build up on the walls and/or slope of the pool from body oils, sunscreen, and even liquid solar blankets can also prevent your Dolphin from climbing properly. If your unit is attempting to climb but slipping and sliding on the wall as it does so, try brushing the walls and/or slope down manually once to loosen this build up. The Dolphin should then be able to grip these surfaces and maintain them on its own, going forward. Water chemistry levels and pH levels that are out of recommended range can prohibit the unit from climbing to the waterline. This is due to the surface becoming slippery and thus, rendering the robot unable to gain the grip / traction required to climb. We recommend a full water test and the pool balanced, where required. Following this, a manual brush down of the surfaces to ensure any slipperiness has been attended to. Please do not hesitate to contact our Customer Care Team email to [email protected] for any further assistance.

Hi D H. If no debris or obstructions are visible within the impeller and/or the drive tracks, we recommend the robot be assessed. The assessment includes the motor unit. Please provide your location and postcode to our Customer Care Team at [email protected] and we will provide information regarding the closest dealer that is able to assist.

Hi Tonya. The robot may be staying at one of the pool if the other areas are too slippery. We recommend to start the robot at a different location and/or as close to the centre as possible. We also recommend a full water test to ensure the pH and chlorine levels are as required followed by a manual brush down of the surfaces to shift any slipperiness that may be prohibiting the robot from moving freely. Please do not hesitate to contact our Customer Care Team at [email protected] for any further assistance.

Hi Alex. In most cased if the power supply has been exposed to water and it has seeped into the unit, it will require replacement. We do recommend testing by your local dealer to confirm that this is the case. When a replacement power supply is purchased, the black power cable is not included. It is available for purchase separately. Please contact our Customer Care Team at [email protected] with your location and postcode and they will assist in locating your closest dealer.

Hi Martin. The Wonder Brushes will remain damp for a certain amount of time when the robot is removed from the pool. If the robot be stored away between cleaning cycles and the brushes dry, they will re-moisten when the robot is put back in the pool. Please do not hesitate to contact our Customer Care Team at [email protected] for any further assistance.

Hi Matt. We understand that you have been in contact with our Customer Care Team and that troubleshooting is being provided to resolve this with you.

Hi Wilson - to remove any foreign objects from within the robot, we do recommend an authorised service technician assess this for you. Please contact our Customer Care Team via email to [email protected] along with a photo of the twig and your location and postcode.

Hi Pete. When a robot becomes stuck on a step, at the movement of the arms does not seems to resolve the issue, we recommend to send any photos and/or video to our Customer Care Team at [email protected] along with the robot's serial number and your location and postcode. The team will be able to understand as to how and where the robot becomes stuck and work with you towards and solution.

Hi Wilson. When a robot is experiencing difficulty climbing, it may be due to factors such as the following:
The filter cartridges may be dirty or clogged. Filter cartridges are able to be soaked in cartridge cleaner or a mild dishwashing detergent and warm water solution to assist in the removal of in-grained debris. The walls may have a build up of body oils, sunscreen, imbalanced water chemistry etc. Factors such as can prevent your Dolphin from climbing properly. If your unit is attempting to climb but slipping and sliding on the wall as it does so, try brushing the walls and/or slope down manually once to loosen this build up. The Dolphin should then be able to grip these surfaces and maintain them on its own going forward. Should water chemistry levels, such as the pH and chlorine, be outside of recommended range, this may prohibit a robot from moving freely around the pool and/or climbing to the waterline. This is due to the surface becoming slippery and thus, rendering the robot unable to gain the grip / traction required to manoeuvre correctly. We recommend a full water chemistry test and the pool balanced, where required. Following this, a manual brush down of the surfaces to ensure any slipperiness has been attended to. Please do not hesitate to contact our Customer Care Team via reply email to [email protected] or on 1300 693 657 option 2 for any further assistance.

Hi Melissa. We are sorry to hear that your home had recently been flooded. Unfortunately power supplies are not waterproof and when exposed to water, may cease to function. If water can be heard within the power supply and/or has been submerged, we do recommend it be replaced. Once the power supply has been dried out, generally in an area that is out of the elements, there is no guarantee that it will function correctly if it does turn on again. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 or via email to [email protected] who will locate your closest authorised Maytronics dealer to have the power supply assessed.

Hi Roders. The Dolphin M400 is unfortunately not smartphone or Bluetooth compatible. This particular model does not have the components required to make it compatible with Bluetooth. Please contact our Customer Care Team on 1300 693 657 option 2 for any further information.

Hi Roders. The Dolphin M400 unfortunately does not have the option to upgrade to Bluetooth. The weblink provided is for Maytronics in the U.S whose robots are designed for that particular market and its specifications. Should the M400 have this option on the website, it is for the U.S only.

Hi Scott. We are glad to hear that your Dolphin Swash has done well since its purchase and that it is still in operation. As it is seven years old and in need of repair, it is an option to have repair/s quoted. If this is something you are interested in doing, please contact our Customer Care Team who will assist in locating your closest authorised Maytronics dealer. if you are interested in a new robot, they start at $1049 for a floor only model and increase in price for wall climbing, smartphone connectivity etc. For more information regarding suitability, please do contact our Customer Care Team on on 1300 693 657 option 2 or via email to [email protected].

Hi Jenny. When a robot is missing parts of a pool, we recommend to ensure that the robot enough slack in the cable to reach the entire pool. It is also recommended to try starting the cycle at a different location as the Dolphin’s scanning pattern will take it in a different path every time. It is also recommended to perform a full water test for all chemistry levels to be checked and the pool balanced as required. There may also be build up present on the surfaces of the missed areas that may also be preventing the Dolphin from being able to efficiently clean them. For this, brush the surfaces down manually and the unit should then be able to maintain them on its own. If the filter cartridges are dirty or clogged, it may also affect the robot’s ability to clean. Filter cartridges are able to be soaked in cartridge cleaner or a mild dish washing detergent and warm water to assist in the removal of in-grained debris.

Anytime. We hope you have a great day.

Hi Dean. When a robot is experiencing difficulty in climbing and/or will not climb to the waterline, it may be due to a few certain variables. If the cartridges are be dirty or clogged, this may affect the robot’s ability to climb. Filter cartridges are able to be soaked in cartridge cleaner or a mild dish-washing detergent and warm water to assist in the removal of in-grained debris. The type of filter may also impact a robot’s climbing ability. If you are currently using the ultra-fine filters, swap these to the spring/net filters. This filter type is able to filter water more easily and in turn, may allow the robot to climb easier. Algae can be on the pool surface before it is visible with the eye. Build up on the walls and/or slope of the pool from body oils, sunscreen, and even liquid solar blankets can prevent your Dolphin from climbing properly. If your unit is attempting to climb but slipping and sliding on the wall as it does so, try brushing the walls and/or slope down manually once to loosen this build up. The Dolphin should then be able to grip these surfaces and maintain them on its own going forward. Water chemistry levels, such as chlorine, and pH levels that are out of recommended range can prohibit a robot from climbing as the pool surface. This is due to the surface becoming slippery and thus, rendering the robot unable to gain the grip / traction required to climb. We recommend a full water test and the pool balanced, where required. Following this, a regular manual brush down of the surfaces to ensure any slipperiness has been attended to. For fibreglass pool surfaces, Wonder Brushes are recommended. These brushes are the white, foam-like brushes of which are currently fitted to your robot. These brushes are best suited to smooth surface types, such as this. Please do not hesitate to contact us via reply email to [email protected] or on 1300 693 657 option 2 for any further assistance.

Hi Dean. Thanks for getting back to us. If the robot is still experiencing difficulty in climbing to the waterline, we recommend the robot be assessed so we can identify as to what is causing the robot to not climb. Please contact our Customer Care Team with your location and postcode via email to [email protected] and they will advise as to the closest dealer or branch that is able to further assist.

Hi Dianne. The Dolphin M400 unfortunately does not have a timer feature of which allows it to turn off and on. When a robot switches off mid-cycle, we recommend to check for any obstruction/s within the impeller and the drive tracks. The impeller, which resembles a fan, may be tangled with leaves, hair, and other debris. With the robot disconnected from power, remove the impeller cover, which is located at the top of the unit where the blue cable is connected, and examine the unit. Any obstructions are to be removed. Debris may also be stuck in the tracks and/or rollers. Again, with the robot disconnected from power, turn it on its back and roll the brushes with your hands. You may feel resistance if there is something stuck. If you cannot roll the brushes to free the obstruction, the side plates are able to be removed from the unit to inspect the full tracks and rollers. Should this above not resolve the problem, assessment of the robot is recommended. Please do not hesitate to contact our Customer Care Team via email to [email protected] or on 1300 693 657 option 2 who will gather your location and postcode and will advise of the closest dealer that is able to further assist.

Hi Kim. When a robot switches off mid-cycle, we recommend to check for any obstruction/s within the impeller and the drive tracks. The impeller, which resembles a fan, may be tangled with leaves, hair, and other debris. With the robot disconnected from power, remove the impeller cover, which is located at the top of the unit where the blue cable is connected, and examine the unit. Any obstructions are to be removed. Debris may also be stuck in the tracks and/or rollers. Again, with the robot disconnected from power, turn it on its back and roll the brushes with your hands. You may feel resistance if there is something stuck. If you cannot roll the brushes to free the obstruction, the side plates are able to be removed from the unit to inspect the full tracks and rollers. Should this above not resolve the problem, assessment of the robot is recommended. Please do not hesitate to contact our Customer Care Team via email to [email protected] or on 1300 693 657 option 2 who will gather your location and postcode and will advise of the closest dealer that is able to further assist.

Good Morning Brian. When filters show signs of not correctly filtering debris, they may be dirty or clogged and as a result, affect the robot’s ability to effectively filter debris. Filter cartridges are able to be soaked in cartridge cleaner or a mild dish-washing detergent and warm water to assist in the removal of in-grained debris. We also recommend a full water test for all chemistry levels to be checked and the pool balanced as required. There may also be build up present on the surfaces that may also be preventing the Dolphin from being able to efficiently clean them. For this, brush the surfaces down manually and the unit should then be able to maintain them on its own. Please do not hesitate to contact our Customer Care Team via email to [email protected] or on 1300 693 657 option 2 for any further assistance.

Hi Brian. We are glad to hear that the water chemistry is regularly tested and that all levels are as recommended. Are the surfaces ever manually brushed down to shift any dust or slipperiness that may contribute to the robot not filtering the debris? Filters may become dirty or clogged depending on the type of debris and also the amount of debris within the pool that the robot is trying to filter. Depending as to where in the country you are located, if there has been a recent storm whereby red dust was a result, this may also impact the robot and filter's ability to filter debris. For finer debris, the ultra-fine filters are recommended due to their smaller micron size that that of the spring-net filters. Please do not hesitate to contact our Customer Care Team via email to [email protected] or on 1300 693 657 option 2 for any further assistance.

Hi Bill. The Dolphin M400 does not have any settings that allow the robot's cleaning modes to be changed. Please contact our Customer Care Team on 1300 693 657 option 2 for further information.

Hi Deb. For finer, debris, the ultra-fine filters are recommended. This filter type appears as small folds and is best suited for debris such as dust. The Dolphin S50 comes with a canister basket as standard of which is best suited for larger debris, such as leaves. Please contact our Customer Care Team on 1300 693 657 option 2 for more information regarding filter types.