Maytronics Dolphin Supreme M3 Questions & Answers

Hi Pete. Maytronics robots are designed to maintain a clean pool. General pool maintenance is still required for a pool to remain in its most optimum condition. When a robot is missing parts of a pool, it is recommended to ensure that the robot enough slack in the cable to reach the entire pool. It is also recommended to try starting the cycle at a different location as the Dolphin’s scanning pattern will take it in a different path every time. The filter cartridges may be dirty or clogged and if so, may affect the robot’s ability to manoeuvre. Filter cartridges are able to be soaked in cartridge cleaner or a mild dishwashing detergent and warm water to assist in the removal of in-grained debris. Water chemistry levels and pH levels that are out of recommended range can prohibit the unit from climbing as the pool surface. This is due to the surface becoming slippery and thus, rendering the robot unable to gain the grip / traction required to move freely around the pool. We recommend a full water test and the pool balanced, where required. Following this, a manual brush down of the surfaces to ensure any slipperiness has been attended to. Please do not hesitate to contact us our Customer Care Team at [email protected] for any further assistance.

Hi Liz. Traditionally, manual cleaners and/or suction cleaners vacuum to waste and in many cases do so as the hose is connected via the skimmer box. We hope this helps. Please do not hesitate to contact our Customer Care Team via email to [email protected] or on 1300 693 657 option 2 for any further information.

Hi Sarah. When a robot is missing parts of a pool, it is recommend to ensure that there is enough slack in the cable to reach the the furthest point of pool. It is also recommended to try starting the cycle at a different location as the Dolphin’s scanning pattern will take it in a different path every time. We also recommend a full water test for all chemistry levels to be checked and the pool balanced as required. There may also be build up present on the surfaces of the missed areas that may also be preventing the Dolphin from being able to efficiently clean them. For this, brush the surfaces down manually and the unit should then be able to maintain them on its own. The ultra-fine filters, of which appears as small folds, is best suited for finer debris such as dust. Swap to these filters and see as to whether this improves the robot's filtering ability. Please do not hesitate to contact our Customer Care Team via email to [email protected] or on 1300 693 657 option 2 for any further assistance.

Hi Dale. If a robot is switched off during its cycle, a part cycle is recorded within the motor unit and no problems are caused. Please do not hesitate to contact us via reply email to [email protected] or on 1300 693 657 option 2 for any further assistance.

Hi Dale. Extension cords are generally not recommended due to safety concerns of cables around water. In addition, over a long distance, there may be a drop in voltage to the power supply and in return, the robot may not start up correctly or hold power. Please do not hesitate to contact us via reply email to [email protected] or on 1300 693 657 option 2 for any further assistance.

Hi Chris,

Thank you for your email.

It is not required to rinse the Dolphin unit under fresh water once it has been removed from the pool. However, if you wish to rinse down the brushes, feel free to do so.

Please call us on 1300 693 657 or email [email protected] should you require further assistance.

Hi Sylvia,

Thank you for your message.

When a robot stays in one part or one a side of a pool it could be due to a couple of different reasons. Here are a few things to try:

- Ensure that the cable is not tangled or kinked and that unit has enough slack in the cable to reach the entire pool.
- Try starting the cycle at a different location. The Dolphin’s scanning pattern will take it in a different path every time.
- Ensure that there is no build up (such as algae) on the surfaces of the missed areas as this might be preventing the Dolphin from being able to efficiently clean them. Try brushing them down manually, and the unit should then be able to maintain them on its own.

Please call us on 1300 693 657 or email [email protected] should you require further assistance.

Hi, we recommend talking with Maytronics France, they sell the same M series range we offer here in Australia. You can get in touch on their website and find your closest stockist. Link is www.maytronics.fr . The M3 is a floor only model, there are other models that also do the wall and waterline.

Hi Enzo, please call us at Maytronics on 1300 693 657, we can help troubleshoot and give you the best advice. The suction should not go bad and we can help understand what is going on.

Hi Steve,
A suggestion to try from out Tech Service department.
1. Unplug the cleaner's cable from the power supply, then turn on the power supply. It should not take 10mins and turn on straight away. If this does turn on immediately, there maybe a problem with the cable.

If it still takes a while to turn on, you may need your power supply looked at by an authorised service agent (the pool shop you bought the cleaner from). They will be able to put it on an analyser to check for faults. Finally, you can always call our national support line on 1300 693 657 if you need to be connected to your local service agent.

Hope this helps.