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Maytronics Dolphin Swash CL
- 28 reviews
- 16 likes
In spite of many promises the company has failed many times to return calls.
It has taken 4 month for them to admit the Dolphin Swash cleaner doesn't work, failing to clean the deep end of the pool (1/3 of pool).
They have collected the cleaner and now have failed to follow through with the refund after 3 weeks and 3 calls unreturned.
They now have my money and the cleaner.
I can't believe these guys are still in business.
Terrible customer service.
Oh well, on the DFT, I am not going to chase these people any more.
Update 11/01/21
As yet still no refund....
Purchased in August 2020 for $990.
As yet still no refund.
Rep promised faithfully I would get a refund last Tuesday and now nearly a week later, nothing.
Please avoid these people, many promises, none delivered.
Ah well, on to the D...
- 3 reviews
- 1 like
Has just died after 4+ years. Not impressed. Multimeter tested the output side of the transformer. Still getting 29v at the outlet and also at the end of the cable. Therefore the motor has died. This shouldn’t happen after this short a time. There was no blockages and the cleaner was always cleaned out regularly. It isn’t a cheap cleaner and I expected more from this brand. Maytronics have been in touch, but won’t do anything because of the age. I understand it’s out of warranty but it only got used once a week for the duration of my ownership and then only during the swimming season. I estimate that it wouldn’t have done more than 300 hours of running and that’s being conservative. I won’t be buying another.
Good Afternoon David, As discussed in our previous conversations, we thoroughly recommend you take the robot into your local Authorised Service Centre. The Service Centre will be able to test and an...
Read mored analyse your cleaner identifiying any areas of concern, and more importantly it will reflect the units cleaning hours. Please advise if we can provide you with Authorised Service Centre in your area.
- 2 reviews
- 1 like
I loved my CL Swash - did a great job but after just 4 years the DC side failed and the local repairer says it is too expensive to repair and buy a new one! I am also totally confused about model numbers??? M5, M500, M5 supreme, M series, S Series and X Series. Which is the latest range models. I don't want to buy last years model from old stock dealers.
Never say never! Despite the local pool dealer saying they have tested the machine and it is beyond repair I get my multimeter onto it. High resistance in the blue DC output lead some...
Read more where when carrying out the continuity test. ITS the SWIVEL joint!! Full of water and the bottom gasket has failed. The copper contacts are burnt through and that is what is tripping it out the power on the DC side.! Looks like I can buy a new lead! saving $$$$.Hi Howard. Thank you for your feedback.
We are so glad to hear that you were able to isolate that the problem with your robot was with the swivel and that you are able to have your robot repaired.
P...
I have had my cleaner for two years now, purchased in the package with the new pool installation. Very happy with it. are they perfect no, do they clean every part of the pool not quite. It will not get into the tight corners of the steps. This thing is easy just drop in, turn on come back in 2-3 hours take out of pool and wash out the filter bag.
That's the bit you have to do yourself, bit like you still have to unpack the dishwasher :)
I may add that my pool is a rectangular in shape therefore has lots of flat surfaces, this may aid is effectiveness ?
The cons, cleaning the bag and the cost of the bags at around $60 each. My Filter bag has lasted two years
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Questions & Answers
How do i change tracks on swash Cl
Hello Kutrina. Thank you for your reaching out.
The brushes for the Dolphin Swash CL are able to be changed by your closest service agent at the time of purchase of replacement brushes. If you would like to locate your closest agent, please visit us at https://maytronics.com.au/support/find-a-dealer/ or contact our Customer Care Team on 1300 693 657 option 2.
How do i change tracks and rollers on swash Cl
Hello Kutrina. Thank you for your reaching out.
The brushes for the Dolphin Swash CL are able to be changed by your closest service agent at the time of purchase of replacement brushes. If you would like to locate your closest agent, please visit us at https://maytronics.com.au/support/find-a-dealer/ or contact our Customer Care Team on 1300 693 657 option 2.
Onl moves 60 cm one way then 30 cm the other way and then no more. Any helpers please
Hi Greg, we recommend you calling Maytronics on 1300 693 657, so we can connect you to the closest dealer who can help diagnose what is going on. We may also be able to help you troubleshoot over the phone.
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Details
| Category | Robotic Pool Cleaners |
|---|---|
| Price (RRP) | 1490 |
Other Robotic Pool Cleaners
Extra Information
Hands down the best robotic pool cleaner!
Amazing robot pool cleaner!
I don't do Reviews...... However!!!:)
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Good Morning. Thank you for your feedback. We understand that the branch has been in contact and that the refund is being processed.