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Maytronics Dolphin Swash TC has been discontinued. See all Maytronics Robotic Pool Cleaners.
Maytronics Dolphin Swash TC
- 4 reviews
- 2 likes
The machine worked hard but after two years the handle broke in two completely (I fixed it myself), then after two more years the motor and the cable packed in. These are very expensive devices and if they cannot provide reliability and durability for that price then I am not going to purchase this brand again. Disappointed.
Purchased in December 2014 for $2,599.
- 4 reviews
- 4 likes
We had the robot for more than two years and it served our pool devoted. Recently we had a breakdown with the robot but unfortunately was out of warranty. Nevertheless, when Maytronics was contacted for help they committed to cover the repairs under warranty free of charge so I can get my robot back into the pool.
- 5 reviews
Eventually decided, after years of fighting with useless pool cleaner after pool cleaner, to spend a large amount of money to buy this cleaner! My pool had a layer of grime and leaves on the bottom and heaps of leaves floating on top! No kidding, within 25 mins, the pool bottom was close to perfect and all the floating leaves were floating into the skimmer box, which is now free of tubing attached to creepy crawlers that get stuck in one spot, leaving it open to do its actual job!
Often after a heavy downpour, my water would go cloudy and I’d ...
- 15 reviews
- 14 likes
I did a bit of research on the best robotic cleaner and still could not decide as there was not much info out there. I ended up just going into local shop and this was on special. It cost $1400 and more than I wanted to spend on a cleaner. I realized it was worth it after first use.
This has a twin motor and works so well. I haven't been able to fault it.
My pool had not been cleaned for 3 years as my old suction cleaner stopped working due to aging filtration system.
I cam home and assembled unit and put in straight into pool. I bought ...
Read morethis type as it had a fine filter bag. It took about a week of running everyday and my pool looks amazing. It would have cost $400 for a pool man to bring it up to this quality. I have seen a few reviews here about faults and not lasting as long as it should. I am happy to trust in the Australian Consumer law if mine turns out to be not durable or of acceptable quality. I recommend this item due to being a brilliant and thorough cleaner and less strain on your pool hydraulics system. I have not found any negatives to report as yet. Three months later still cant fault it. I loaned it to my neighbors and they both loved it.
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Purchased cleaner in 2017. Started working ok but a few month later it wasnt cleaning thoroughly. Spoke to dolphin/maytronics technician and they advised to check pool pH and chemical which we did over a period of time but still wasn't cleaning well but we preservered thinking that this is best the machine can produce. The machine kept isolating in one area and would not clean the rest of the pool. Some 6 months later the cleaner started tripping from our electricity switchboard. We took it back to dolphin. Maytronics advised that there was wat...
Read moreer in the controller. Since the controller sits externally in the weather it is supposed to be waterproof so they didn't know why this was failing and the manager began stipulating that machine must have been submerged which is clearly not the case. The manager at maytronics would not honour the repair under warranty and insisted that water had somehow gotten in to the controller but they didn't know how. We are no experts in these machines but you would think that if the controller was not watertight then maybe it wasnt built correcltly as these things can often happen. We just want the thing to work. The technician advised that they have similar machines to ours that sit outside for years with no problem. So clearly there was a problem with ours and it wasnt out of neglect by us but rather in our opinion the poor buuldability of the machine. The manager from maytronics was very rude, arrogant and couldn't care less about us writing a bad review of the company and their product. He showed no care or sympathy in our agonising experience and just simply wasnt interested in honouring their obligations to their customers. We also have spoken to two local pool shops and they advised that maytronics is quite terrible in customer service very slow in repairs and there machines are overall too pricey and not reliable and if you have a warranty issue then Good Luck. So we will be looking at seeking fair trading or tribunal and we paid a fortune for this cleaner and we are sick of being bullied and treated like we are the bad people. I urge all BUYERS to be aware and rethink in purchasing any machines from Maytronics because with our experiences if there is a problem they will try to get out warranty repairs and they couldn't care less about the customer or assisting. Their are much better systmes out there for a cheaper price.. This was also advised to us by others. Very disappointing and disgusting to treated this way by an Australian company.
The Power supply was not immersed in water. That is a ridiculous theory. There is no evidence of this. We feel the power supply was a poor build and faulty as it allowed water to enter while the mach...
Read moreine is exposed to the weather. The Power supply should be waterproofed when exposed to external weather. There are IP ratings that you Power supply needs to acheove and we feel your system has failed this criteria. This is what the machine is designed to do. Can you please provide evidence in your warranty which shows that the machine is not covered by warranty when placed outside. Obviously the weather proofing of the power supply was poor and MORE SERIOISLY THE FAULTY POWER SUPPLY WAS EXTREMELY DANGEROUS FOR OUR HEALTH AND SAFETY. My Family ran the risk of being electrocuted due to your faulty product and this is a serious issue. If you think that you guys can provide a product that is unsafe for the user then I believe we will be notifying fair trading on this dangerous issue. Also please advise why this item is not under warranty particularly with ACL rules and regulations. Obviously it appeas you still have no intention to honour your defective product even though it's within the warranty period and please be on notice that we will be pursing further action against your company. Finally the system took a while to be looked at and the system was returned to the wrong pool shop who logged the warranty in the first place. So please don't lie about your service as it takes a long time and then you send it to the wrong pool shop. Wow and you pride yourself on this service.
Hi Charles, we have sent you a private message to resolve this matter quickly for you.
- Dolphin Swash TC
- Verified
Long Term (3 Year) Proper Review of Dolphin Swash TC (Bonus Swash CL minor info)
Model : Dolphin Swash TC - Twin motor, PVC brushes for non slippery surface, remote control for cycle type (e.g. floor only, walls only, floor and walls etc), delay start/immediate start and length of cycle (e.g rapid, slow, default etc.). There are 3 Cycle options on power supply e.g. start every 2 days, every 3 days etc.. Current equivalent in Australia probably a Dolphin M500. Cleaner was purchased in January 2015, it is currently January 2018 and has been out of warranty for 1 year. I think I paid $1899 for it new.
I thought I would wri...
Read morete a long term review of this product as a lot of the reviews I read on here just seem to be complaints with no valid justification or hint at lack of operator experience/pool knowledge. Pool situation. Elevation 75m, North facing directly above Sydney's middle harbour e.g. high salt area, prevailing NE wind which can be very strong with sea breeze and storms. Pool built in the 80's, painted concrete (needs a total makeover), freshwater with chlorine (I have an auto-dosing chlorinator, so PH and chlorine PPM stays pretty constant). Some areas of pool generally the south facing sides at the deep end gather some algae growth if not cleaned for a while. Pool is BIG, approximately 5m width by 15m length, deep end is 2.1m and shallow end approx. 1m. Pool is rectangular with curved edges at wall to base and curved corners, volume is over 90,000 L. I have 2 sets of tiled steps, one at each end, the shallow end has 3 steps, the deep end has one step. Waterline is tiled with pebblecrete above. Pool is in a bush fire zone, i.e. surrounded by native trees. Also on the property is 1 large gum (30m) directly above pool to the East, another eucalyptus to the West within 3 m, and a couple of Jacaranda's within 3m of the pool. There is also a palm type thing at the northern end of the pool which has long leaves, approx. 3cm wide by 50cm long. Debris in the pool is huge and constant, winter and summer. This includes but not limited to; large gum nuts, massive amounts of gum tree pollen, branches (big and small), bark from the paper bark tree, gum leaves of all shapes and sizes, Jacaranda flowers, Jacaranda pollen, dirt and grit wind blown from surround garden, I could go on.....
- 2 reviews
- 1 like
We bought ours a couple of years ago and in the past few weeks it stops 5 minutes into it's automatic cycle. Blue power like flashes on the base unit and the impeller stops working. Would have expected a few more years out of such an expensive product. Not happy!
Hi Rhodri, would love to help you. Please call us on 1300 693 657, sounds like it maybe a setting on the power supply, we may be able to sort it out over the phone.
Unfortunately it wasn't something that could be sorted out over the phone with maytronics
It was out of the manufacturers warranty (2yrs) and only just out of 1yr extended warranty we had with our credit card.
...
Hi Rhodi, we are here to help should you ever need it or if you what to verify RRP for parts. Glad to hear you are up and running.
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We have a dolphin cleaner and for the last 3 years it has been working well. We do not get a lot of leaves or mess in our pool so we only use it once a fortnight. Recently it stopped working. We took it to a maytronics dealer and spoke to a maytronics representative. Neither of them could tell me what was wrong except that it needed a whole new motor. The motor has cost us nearly half of the original cost. These cleaners are not cheap, however I would expect them to last more than 3 years. We are extremely disappointed in the longevity of this ...
Read morecleaner and for the money involved they are simply not worth it. I realise that we may have got a cleaner that may have just stopped working and that most others are still working, however maytronics have done nothing to help our situation. We would definitely not recommend these cleaners to anyone for the money involved and only just over 3 yrs maintenance. I should include that we regularly cleaned the dolphin cleaner and it is kept inside after each use.We are sorry to hear you’re not completely satisfied with your Dolphin. We at Maytronics strive for this with every robot we produce, hence the 3 year bumper to bumper you have been offered. This is u...
Read morenmatched in the pool industry. We work very closely with all our dealers, especially the dealer you have been to see. This has been very difficult for us on our side as we have not seen this machine in our workshop to diagnose. We hope you received the care package we sent. While this doesn't solve your issue of the pricing of our spare parts, we can assure you they are priced as modestly as possible and in fact we have the industries cheapest spare parts. The replacement motor should also not equate to more than 15 % of the cost of a new machine, this is the biggest investment you would make on a spare part for your Dolphin. We and our dealer's business is not designed around selling parts. Unfortunately, the motor was out of warranty as it was understood to be close to 4 years old. Unfortunately it could not be repaired free of charge.
Hi There,
What is the 3 year bumper, I have not been offered anything? The other big disappointment is that I recommended this cleaner to my sister who also bought one so i am hoping that hers does n...
Hi, the warranty on a Swash TC machine was actually two years bumper to bumper (apologies for stating warranty for another robot above). This means we will fix free of charge any manufacturing fault i...
Read moren the product no questions asked inside the warranty period. Our high end machines come with a 3 year bumper to bumper warranty, this is the best in industry for robotic pool cleaners. Just this week we have received feedback from a customer who has had a Dolphin working in their pool since 1988 and this is the first time they needed servicing on their cable - the motor is still going strong. Motor failure is a very rare occurrence to be honest - we depend on our motor reliability to feed data to our analyser technology to help diagnose usage and performance history. The data that would be retrieved is stored in the motor.Questions & Answers
How do I change the rollers from a fibreglass pool to a concrete pool
Hello Christine. Thank you for reaching out.
The brushes for the Dolphin Swash TC are able to be changed over from Wonder Brushes for a fibreglass pool to Combined Brushes for a concrete pool. To change these over, the PVC brushes and the Wonder Brush rings are required. Please feel free to visit us at https://www.maytronics.com.au/support/find-a-dealer/ to locate the closest agent that is able to order in the required parts and assist in the changeover.
Hi
I have recently purchased a Swash TC model
I find it cleans the pool very well but have to empty the filter bag about every half hour when the light comes on the power unit.
This is frustrating . Is this normal or am I doing something wrong ?
Thank you
King
Hi King, I have not (yet?) had to empty the bag on my Swash during a cleaning cycle. However, the first time I used it in the pool, by the end of the cycle the bag was VERY full (a lot of sandy/silt type content and gum flower "fluff" - things you can't really scoop up manually). It may well have been near alerting to needing an empty, and the cycle finished...(?) Also, check that the bag is in the unit correctly and is not caught up somehow preventing the bag from expanding to cope with the volume of debris being sucked up. There is a bit of a 'knack' to getting the bag over the frame & in the groove around the base & the rubber keepers in place so it all fits in & locks into the base of the unit without restriction. If you are still not sure if you've got the hang of operating your Swash, do talk to staff from your place of purchase - they may even be able to come and do a site visit for a small fee and assist with any practical operational issues you may still have. Cheers, Sue
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Details
| Category | Robotic Pool Cleaners |
|---|---|
| Price (RRP) | 1490 |
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Hi Charles, We are sorry to hear you’re not completely satisfied with your Dolphin. We at Maytronics strive for this with every robot we produce. We understand that our Service Manager offered you war...
Read moreranty on some parts as an act of goodwill even though outside of warranty terms and a heavily discounted price on the replacement of your power supply as it was deemed immersed in water and not a warranty issue. We will uphold this offer for you should you wish to take this up. We have an extensive dealer network across Australia with our service turnaround times being highly regarded as the industries best. In general, we see less than a 48 hour turnaround time on service work.