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Reviews

2.3

343 reviews
5
(89)
4
(10)
3
(12)
2
(30)
1
(202)
  • Product Quality
    3.1 (57)
  • Return Claim MadeYes (12) · No (50)
  • Customer Service
    2.7 (58)
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The servicing scams continue

published
Customer Service
Product Quality
Return Claim MadeNo
Mass poursh

Mass pourshSouth East Queensland, QLD

Absolute Rip-Off

published

It is very difficult to know that staff took advantage of unknowledgeable first time car buyer by providing retail price of CX3 at 15% rate for 7Years! It is almost a joke to our friends and family!

Unfortunate to know how some Sales people can disgustingly be so hungry for money to charge as such!
We are now almost 4Years in and still owing $18000 on a $23000 retails cost of the car!
We got our range rover at 1.8% rate!



This will mean that by the time Finance is finished we would have paid $48776 i wonder where does the difference of $25776 really go to?!

Return Claim MadeNo
Store LocationMazda Southport
Saini

SainiAU

  • 4 reviews

My experience with Mazda and their dealer GARRY AND WARREN SMITH

published
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Chrissy5779

Chrissy5779Perth, WA

  • 4 reviews

Don't buy A Mazda!

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationParkland Mazda Cannington Western Australia
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Melissa

MelissaSydney, NSW

  • 2 reviews

Fantastic service

published

Visited multiple times to make sure I was buying the best car. I bought the Mazda 2 2022 maxx. Fantastic small car for me and it drives like a dream

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHornsby
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Outstanding service and great car ... CX3 Akari

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationArtarmon
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Pamela

PamelaSydney, NSW

Don’t do it Don’t buy a Mazda

published

Penrith Mazda it’s a Disgusting car disgusting customer service they think it’s one big funny game being horrible to their customers and having a laugh about it together always thought Mazda was a good decent car safety reliable
Got the safety but what is the point of having a safe car if it doesn’t go it has nothing but problems with it especially the side mirrors three times I’ve had to go out of my way change my plans to go in to Penrith Mazda and get the mirrors fixed on the reject car
Again don’t do it Don’t buy a Mazda i knocked back a Toyota for this red Mazda3 Sp25
Never have been this stupid as the day i bought this car

Customer Service
Product Quality
Store LocationPenrith
J-Man

J-ManSydney

  • 18 reviews

Service at Mazda kirawee

published

Took my car for its 2nd service with Mazda at kirawee. I made sure I left the service book on the front seat. When I returned they told me they couldn’t find the service book and rummaged through my glove box looking for it then they didn’t even provide an invoice. When I got home I realised they had damaged the keyless remote when replacing the battery.
$400 for a service and that’s what I get.
Might be looking elsewhere.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMazda kirawee.
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Bruno Pignone

Bruno PignoneSydney, NSW

Avoid Penrith Mazda centre NSW.

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationPenrith Mazda centre NSW
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Derek

Derek

  • 3 reviews

City Mazda Adelaide AWESOME Service Department

published

If your car is like “family”, put it into hands you can trust for quality service. The team at City Mazda will look after you and your car like family.

Customer Service
Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Cath C

Cath CGreater Melbourne (Outer), VIC

  • 5 reviews
  • 3 likes

Mazda Essendon Fields

published

One of very few dealerships that are open on a Sunday. Concierge lady was quite rude not very welcoming but the rest of the staff were friendly and helpful. The sales person was a little pushy though. Purchased a Mazda CX-5 and just couldn’t be happier with it.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMazda Essendon Fields
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Rene Watson

Rene WatsonGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Simply Fabulous service

published

From the minute you walk in the door at GW Mazda you feel the love. Their friendliness and helpfulness is second to none. They are efficient and most of all care about your car

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMulgrave
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Dooli

DooliCanberra

  • 25 reviews

Rolfe Mazda Belconnen - Honestly the best sales experience ever!

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationRolfe Mazda Belconnen
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Imdb1979

Imdb1979Sydney, NSW

West end Mazda Blacktown service dept

published

Absolutely useless. I'm extremely disappointed in the lack of "service i've received from west end mazda service dept at blacktown. Rang up several times to find out what's happening with my situation and not once have I been called back..it's been weeks and weeks and nothing, iv bought several new cars from mazda 2 new ones within the last year and im annoyed that i can't even get a simple call back.

Customer Service
Store LocationBlacktown
Shades

ShadesPerth, WA

  • 5 reviews
  • 8 likes

Thieves

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationWanneroo
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Q.Smyob

Q.SmyobGreater Melbourne (Inner), VIC

Great experience at Ringwood Mazda

published

It was a great experience dealing with Nick at Ringwood Mazda. He was professional, respectful and knowledgeable. He was eager to get my business but not being pushy. He called a few days after I’d picked up my new car to make sure everything was running smoothly. Great service +++

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRingwood Mazda
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Avoid Ryde Mazda

published
Customer Service
Return Claim MadeNo
Store LocationRyde Mazda
michael

michaelGreater Melbourne (Outer), VIC

service bt50

published

The service of my ute was 1st class the service very good and value for money for its 1st service 15000 . I was pleased all in areas. Plwase let them know to keep up the great service

Customer Service
Product Quality
Return Claim MadeNo
Store Locationmornington mazda
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Warranty void after original tyres replaced.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationWestco Mazda
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Kevin

KevinSydney, NSW

Mazda Artarmon

published

Just brought a CX5 2022 from Mazda Artamon and I really impressed with the Pre and after sales services that they have. The dealer is nicely set, friendly and down to earth atmosphere and more importantly none of those trying to tie you into a contract on the spot.
If you interested in purchase a Mazda, i recommend you to ask for a sales consultant by the name of Najib Nazar. He is good in what he does, has excellent product knowledge, outstanding customer service and would go out of his way to get the best deal for you. As for the car, it's only been 2 weeks so too early to tell but it's perform very well so far so no complaint yet.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMazda Artamon
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Page 2 of 18
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Questions & Answers

Stan

Stanasked

How did Mazda Australia or the dealership resolve those issues? Did anyone successful get a refund on the grounds of major fault of the Australian consumer Law?

2 answers
Brad W
Brad W

Hey Stan,
Unfortunately MAZDA Australia is dragging their feet.
I have a case manager who is less than helpful and have unfortunately needed to seek legal advice due to their lack of action.

MAZDA Australia have inspected the vehicle and I’ll include an extract of their email.

“We advise that the FTS completed an inspection of the vehicle which included a road test and no abnormalities were found during this inspection. The FTS did however record the following:

LHR seatbelt does not always retract properly. Recommend belt to be replaced.
Osram 60 Watt HB3 Bulbs fitted to High Beam headlamp, GE Brand 55 Watt H11 fitted to vehicle Low Beam headlamp. These are aftermarket headlamps with correct specification for vehicle, but they are not OEM fitment.”

I have contacted my local Dealership and have scheduled a full day with an out of town dealership for them to assist me as the local dealership is in my opinion doing little to nothing to assist or resolve the issue.

I have also recently had additional issues that were brought to the attention of my local dealership within the last week and were agreed to be an issue however, were dismissed a matter of minutes later being “normal operation” without a formal inspection taking place.

If you choose to buy a MAZDA, keep in mind what I have indicated when things go wrong.

Stan
Stan

Thanks for sharing.

Unfortunately I have already gone down that road of buying a Mazda. I'm currently dealing with multiple electronic failures that comes up randomly and sometimes causing power steering and other safety features to lose functionality while driving. I have asked for a refund last year, but they blamed it on a 3rd party dashcam. However since then, they have disconnected the dashcam but the issue still came back. I have asked for a full refund but I do not think I will get a straight answer that they have transferred the money to my bank account.

Maria

Mariaasked

I have a 2014 Mazda CX-5 diesel AWD, I paid $942 for 4 new tyres at 60,000kms, had my car serviced today at 94,000kms and have been told the tyres are unroadworthy, how is that possible after 34,000 kms, I’m a female and take it very easy and mainly drive just around town. Has anybody else had to replace their tyres this often? Is this due to them not being rotated at every 10,000km service?

1 answer
ben dover
ben dover

sounds like they are trying to make money out of you. Take your car elsewhere

Micky Myki

Micky Mykiasked

I asked a 2015 Plate Mazda at Werribee Mazda. and in fact, they give me a 2014 made year and 2014 compliance certificate car. the 2015 plate was written on contract. I realised it after I drove the 2014 car for 2 years. It was my first car! what do I do? This evil car dealer.

9 answers
John Belshaw
John Belshaw

Rebecca, I suppose that it's 'caveat emptor' in your case.

What did you mean when you said 'plate'. How they took it, deliberately or otherwise, your request for a certain dated plate could have been interpreted as being first registered in that year. There are many, if not all, cars - not just Mazda vehicles - sell well into the year after its build date, particularly if there has been no change in the model and sales are slow. It doesn't make them worse cars and shouldn't, in theory, bother a buyer when you decide to change yours - at least to buyers who know what they're doing.

When it comes to selling the car, Rebecca, anyone worth their salt will have done a bit of research on the car they desire to purchase. By doing that they will have found that a particular build date, say, week 50 of 2014 was no different to that built on say, week 20 of 2015, and thus concentrate on the condition of the vehicle. Anyone fancying buying a 2015 car that is identical to a 2014 car but is showing evidence of harsh usage and poor maintenance is just being silly.

Keep a record of your services and keep a log book. Any discerning buyer will be interested and swayed by those.

Don't worry, be happy.

Cheers,
John

Micky Myki
Micky Myki

Thank John for your time and explanation.

Victor
Victor

Hi Rebecca,
It's common some cars are 2014 built although 2015 compliance. It would be good note for yourself in the future that you ask specifically for a 2015 built vehicle.

In the event that you signed the original contract for a new car, you would notice it doesn't have any VIN number or Engine number along with built and compliance details.

It is always a good to ask if car is in stock or ETA of delivery. If the vehicle is in Australia request to have details up front before going into the dealer and signing delivery.

Also note if your purchasing a new vehicle generally first quarter of the year, you don't always get the same year built vehicle.

In the future if you were to sell/trade the car, of course the year of the vehicle contributes to the price and along with condition, maintaince etc...

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