McCarroll's Automotive Group

Hands down the best customer service I have experienced. All of the people we came into contact with were enthusiastic for our business without being pushy. Special mention must go to Tamsin who was fantastic. I had spent the day with my daughter looking for a new car for her and after visits to 4 dealerships we arrived at McCarrolls. Tamsin listened to our brief and delivered on it 100%. The fantastic service continued right up to the delivery of the car. My daughter had the joy of unveiling the car in the showroom and all the staff shared in her excitement, clapping and congratulating her. A bottle celebratory bottle of bubbles finished off a wonderful day. We will be back.

Poor service from the start. Bought a brand new jeep but the customer care and service was terrible. They rarely call you back when making enquiries and constantly chasing them up for repairs etc. I do not recommend this car dealership and advise you buy elsewhere where they care. Will definitely buy elsewhere on our next upgrade.

I took my Jeep Cherokee in for servicing yesterday and they could not have been more pleasant and helpful. Justin, booked my car in for a diagnosis and service at last minute as my car was shuddering and unsafe for me to drive my 2year old. Unfortunately Jeep Cherokee are out of stock for fuel injectors for 6-8 weeks so Justin rang around wreckers and second hand part dealers. No luck but his efforts are much appreciated!

The rear lower tailgate locks on my Koleos failed and I was unable to open at all . My enquiries revealed that this was a common fault and all indications suggested a faulty design (which should have been a product recall situation) . The vehicle had just run out of warranty however eventually they agreed to pay half the cost of the locks which were quoted at (a rediculous) $594 . I removed the locks myself (in 15 mins) and intended to reinstall however they advised that the 50% deal was only available if replaced by McCarrolls (one hours labour) .
When I picked up the car I was charged $311 for the locks and $170 for labour . Not happy Jan !!

It’s now 8 months since we were supposed to get a replacement gear knob for our Jeep as the lever fell off!!! Took it in a gold one was supplied instead of silver?? Then waited months again to take it in and gold again!! The mechanic even changed it and took it for a test drive wth, wasted another 3 hours of my life, now waiting again, who knows when as they have not contacted me to say what they are doing??? Newcastle service centre is lacking serious communication skills internally, then the poor staff on the counter have to apologise to me the irate customer AGAIN, they are worth more money, but the parts guys??? No idea!!!

Just bought a used car through them, Car is in very good condition just as advertised. Robert was able to send extra photos via SMS showing any marks on the car and was able to meet early in the morning. Very accommodating and honest

the sales team from McCarrolls being Liam &Robert were great very professional and easy and to deal with.This is the 2nd touareg I have bought from them and happy to go back in the future to buy another car.

Alex was helpful and very well informed about each of the models I was considering before I settled on a Golf. The team always acted as one and Nev in fleet sales was equally as helpful. Alena in the finance team was equally helpful and professional and kept me fully informed as my application for finance went through the processes. None of the team members were pushy - a good team with a good culture.

I am Not happy how I was mislead and how I was treated but management and I come to agreement and I will be getting my car on time.
I gain nothing from our agreement.

Dishonest and Deceitful best sums this group up. They willfully indulge in bait advertising - this is where they advertise a car at an incredibly good price to get you in the dealership but then the car magically disappears before you can buy it. Despite being aware of this tactic i thought getting confirmation of cars existence, VIN etc would be enough to prevent falling victim. I was unable to put a holding deposit on a car at the discount price without seeing it first and on the day it arrived at the dealership it was allegedly sold before i could get there to see it. Miraculously the same car is now for sale for several thousand more...

I have just purchased a beautiful new Abarth 595 and the customer service by Nathan at Artarmon couldn't have been better. In fact, the greeting by all staff and the customer experience overall was courteous, efficient and super-easy. No detail was left out and absolutely no hard sell was applied, especially on accessories. I initially enquired about the car at another Fiat dealership, but they were truly hopeless - pointing me to the wrong car, can you believe. I have no hesitation in recommending McCarrolls Artarmon!

The have nice and clean workshop. Good tech and very professional service advisor. Reasonable price on service and all other extra work. They look after my car very well.

Bought a Volvo S60 from them, terrible service!!! I had to wait for almost a year to get my second car key and had to pay a visit to program it, just because they did not do it right at the time of the sale. After sales service is almost non-existent. I wanted to purchase an extended warranty, and wrote several emails made phone calls, no response after 1 month and still waiting. People who purchased Ford get free hire cars when they put the car to service, and I have to hire Uber to get to work.