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Reviews

4.8

728 reviews
5
(646)
4
(53)
3
(3)
2
(6)
1
(20)
  • Build Stage
    • Pre-Construction (333)
    • Post-Construction (247)
    • Mid-Construction (96)
  • Customer Service
    4.8 (598)
  • Site Admin
    4.8 (330)
  • Timeliness
    4.8 (381)
  • Structural Integrity
    4.8 (234)
  • Plumbing & Waterproofing
    4.7 (207)
  • Electrical & Lighting
    4.7 (199)
  • Flooring
    4.7 (154)
  • Transparency
    4.7 (488)
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Michelle Maltese

Michelle MalteseSydney Surrounds, NSW

Final Colour Selections

published

We continued our journey with Rachelle at the Internal Selections today. Once again Rachelle was very welcoming and warming. Her attention to detail was amazing, if we were unsure of anything she would make suggestions and outline the pros and cons of the choices. Nothing was problem, very accommodating. Her calm nature helped us through the day and we felt very comfortable.



We had a very nice lunch and a bottle of wine to end the day. So looking forward for the build to start. Thanks for everything! Lawrence and Michelle

Customer Service
Transparency
Build StagePre-Construction

Colour Appointment

published

We had our colour appointment on 3 April at Oak Flats. We were welcomed by Lee into the friendly and relaxed colour studio. Our appointment was with Jodee and she put us at ease right away as she methodically went through our selections so we didn't miss anything. She gave us a few recommendations but without any pressure. We had a lot to get through and Jodee went above and beyond to make sure that we were happy with the final result.

Customer Service
Transparency
Build StagePre-Construction
Kim T.

Kim T.Sydney, NSW

Selections Appointment

published

We had such a great day in the design studio! Our designer Jodee was very helpful and thorough. Professional, beautiful studio. Most of the upgrade pricing is very reasonable and competitive.
The finer details, such as having your name on a car space, providing lunch, coffee etc, make such an impression. All the staff are lovely and go out of their way to make you feel special.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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Cassie D.

Cassie D.Hunter Region, NSW

Excellent Service!

published

We met with Annie at the Hunter studio for our internal selections. What fantastic service and we are so much more confident now with our decisions. Annie was very knowledgable and reassuring throughout the day ensuring that we didn't miss anything. She gave great feedback and suggestions on colours, style and design.



Customer Service
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Cassie, thank you so much for the lovely feedback, Annie was delighted to read your comments! Keep us posted on your progress!

Nowra sales team

published

Joel and Deborah were professional and great to deal with. There communication was excellent and strived to help us one very step of our journey. There knowledge of the building industry and company is second to none. Joel and Deborah listened to what we were after and helped us build our dream home.

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Cheryl B, thank you for the lovely feedback about the team, Joel and Deborah were delighted to read your comments, keep us posted on your progress!

The worst builder

published

Do not trust them what they say they will bite you back when you are about to sign your contract, I have dealt with ACT office and they have no credibility what comes out of there mouth and you expect shock later when you are ready to sign the contract
I had my remote session for contract signing yesterday and was supposed to get paper work but guess what I did not received that yesterday and after sending an email today, I got a call from project Coordinator and updating me that GM has reviewed the job and I have to pay Extra $8000 on top of my contract that we agreed yesterday, they have been playing this game for last 2 years with me and today was last coffin in the nail . Guys please don’t waste your time and money with this builder

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
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2 comments
McDonald Jones Homes
McDonald J.McDonald Jones Homes
Sumandeep
Sumandeep
Siou Yeng Tan

Siou Yeng TanHunter Region, NSW

Perfect in everything

published

The foundation was put in in Mid September and final completion in early February which was well under the estimated time and I was so happy with the construction and all the internal work were done in its finest. Couldn't have asked for more as Shane Romeyn (the site supervisor) was precised in every detail and I could see that he loved what he is doing. He marks all the touch up that needs done as the work was going along and he did that again in the final inspection. Nothing was too hard for Shane. He is always around in the Huntlee and every phone call is only a few minutes away . Would highly recommend using MacDonald Jones for the new built

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Siou Yen Tan, thank you kindly for your feedback about your experience with Shane and the team, we hope you are creating lots of wonderful memories in your new home! We would love to see photos when you have time!

The reviewer stated that an incentive was offered for this review

Susan A

Susan AIllawarra, NSW

  • 2 reviews

Colour Appointment

published

I had my colour appointment at McDonald Jones colour studio today Thursday 9th April. From the time you walk in the door you are welcomed by the professional staff.
My appointment was with Jodee Sheppard very friendly, professional and knowledgeable . Jodee makes you feel at ease. I found the experience today at Oak Flats Colour Studio very pleasing and exciting.
I love the colours I have chosen for my house . With Jodee’s expert advice and experience I found it quite relaxing, not stressful at all.
Jodee explained everything to me and answered the all questions I had.
I would certainly recommend Jodee at Oak Flats Colour Studio to help with
your colour experience.

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Susan, thank you so much for the lovely feedback about your experience so far, keep us posted on your progress!

Carol Meek

Carol MeekSydney, NSW

Final Colour selection

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Carol and David, thanks for the feedback about your experience in the Design Studio, we're so pleased we can continue to keep your new home dream alive during these challenging times! Keep us posted on your progress

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Rahul M

Rahul MSydney, NSW

Great Internal & External selections experience

published
Customer Service
Transparency
Flooring
Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Rahul, thanks for the feedback, Bronwyn was so pleased to read your comments, welcome to the family! Keep us posted on your progress!

Relaxed and Professional Colour Studio selection experience

published

My husband and I were impressed by the relaxed yet professional day we had with Jodee Shepherd at McDonald Jones Homes MyChoice design studio at Oak Flats. We finalised our choices for all the internals for our home and appreciated Jodee's sound advice and recommendations throughout the day. We highly recommend Jodee and Oak Flats for your colour selections experience.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
Construction End DateDecember 2020
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Annette and Brett, Welcome to the family! Thank you so much for the lovely feedback about Jodee, she was so pleased to read your comments! Keep us posted on your progress with updates!

  • NSW
  • Verified customer

Great advice

published

Tracey Neilsen & Mary have been extremely helpful in our choice for our new home. Tracey helped with our decision on a design that suits the block & offered great advice for upgrades. So far we are extremely happy with the progress. Looking forward to the next step of colour choices. Thanks
Lisa & Colin

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Lisa and Colin, thanks for the lovely feedback about Tracey, she was so pleased to read your comments, keep us posted on your progress!

Sunder MADANU

Sunder MADANUSydney, NSW

Pre-Construction

published

Tayla Inosesio, Tracey Neilsen and Mary were very helpful and fantastic in assisting with our tender.
They are such a lovely people that I met in my life who are always welcoming, smiling and assisting with same energy all the time no matter how many questions were put towards them. I thank them name by name and much appreciate all the help thus far and wish the complete journey to be like this to the destiny - The new HAPPY home.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

HI there, thanks so much for the feedback, welcome to the family! We can't wait to build your new home!

Murray

MurrayHunter Region, NSW

Excellent

published

Our experience with MJH has been very positive . From Andrew and his sales team, all the girls and Ryan in the selection office to our exceptional site supervisor Cory Eaton, all very professional and co operative . The end result is a fantastic, comfortable and very well finished new home .would not hesitate to use MJH Newcastle again . The contract was too the dollar with no surprises .Get Cory on your build and you are set

Customer Service
Transparency
Site Admin
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Murray, that's great to hear, thank you for the feedback about your experience, we hope you are creating lots of great memories there!

Cannot wait to see the final product

published

Went in for our external selections and we had no idea what colour pallet we were after. Aimee was so helpful with showing us what colours match an what didn't.
We then met with Harry who went through out CT and was extremely patient with us while we tried to understand all the jargon that came along with the contract as well as explained everything to us and made sure we understood everything before moving on to something else.
We've had such a great team so far throughout the whole process.
Kassandra has also helped us so much with getting the tender together for us. Really appreciate everything she has done for us thus far.
Cannot wait to move in!!!!

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Tupou, thank you for your feedback about your experience so far, the team was delighted to read your comments, keep us posted on your progress!

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Edgar Kangambeu

Edgar KangambeuHunter Region, NSW

Internal Colour Selction

published

So excited and very impressed with Anne Katte our internal design consultants, she took time to listen to our views and provided solutions beyond our expectations. She exhibited good product knowledge and was helpful with options we seemed not very sure. the product range is quite sufficient. cant wait to commence build

Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Edgar, thank you for your feedback, that's so exciting, we can't wait to see your new home come to life! Keep us posted!

  • NSW
  • Verified customer

Preconstruction

published

We had Tracey Neilson as our consultant from the Willowdale display where we fell in love with the Havana Executive on display there. Tracey and Mary were always very helpful and made the process of sorting our plans out a complete walk in the park. We had one disappointment with estimating on how a window was quoted but Tracey was only too happy to help try clear it up. We are hoping the rest of our build is as professional and as easy as the preconstruction phase was.

Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Mark and Samantha, thank you for the feedback, Tracey was delighted to read your comments, keep us posted on your progress!

Site Supervisor Riley McNaughton

published

Our site supervisor for our MJH build was Riley McNaughton. Throughout this process he was extremely thorough, respectful and communicated clearly and regularly. Our build was very smooth, however we believe it was because Riley put out many of the 'spot fires' without us even knowing. We have minimal minor issues to put on our defect list. Anyone who has been allocated Riley as their site supervisor will be in very safe hands.

Build StagePost-Construction
Construction End DateFebruary 2020
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Sue, thanks so much for the lovely feedback, we hope you are creating lots of happy memories in your new home!

pete

peteIllawarra, NSW

  • 2 reviews
  • NSW
  • Verified customer

We're passed the Planning Stage 3, AOK.

published

The advice about design and construction that the Nowra office of McDonald Jones has provided for our new home is reassuring and very well managed. We feel confident about the next stage of the pre build process. This is our first building project, so we were nervous but have come to expect the best outcome will be our retirement home just around the corner .

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Pete, thanks for the feedback about the Nowra office, they were so pleased to read your comments, Keep us posted on your progress!

Dipam Dutta

Dipam DuttaSydney, NSW

How a good consultant can make a difference

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Dipam, thanks so much for the feedback so far, keep us posted on your progress!

Page 1 of 37
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Questions & Answers

vishal m.

vishal m.asked

NSW, Thornton (Newcastle Office)

How long after the slab that mcdonald jones start steel frame. I mean usual dry out time for slab before framing?

Construction time for steel frame single story built for example san marino 16 executive.

Thanku

2 answers
Jordan T.
Jordan T.

About a week for us.

vishal m.
vishal m.

Thanku

Thomas

Thomasasked

NSW

Hi,
Am planning to build with McDonald Jones. Seeing all the post construction issues worries me. Cracked walls, poor plumbing job and so on.
Does this builder provides any contract clause to deal with these sort of issues. Like for example, if the client finds any issue we as a build takes responsibility and will be fixed within a certain time. Something like that.
The recent step up in overall review for McDonald Jones seems fabricated, if not bravoo!!
Any advise would be appreciated.

27 answers
Josie M.
Josie M.

Hi Thomas
After looking for a reputable builder myself now for a couple of months now. I fell in love with one of McDonald Jones display homes in Thornton and being the researcher I am, digging led me here. You and I are thinking the same Thomas.
Along with online research my sisters partner has a friend who is a site supervisor for McDonald Jones and I have been grilling him to no end. He has been quite up front with me which I appreciate but it has done nothing for my confidence in choosing them as my builder.
-site supervisors are not licenced builders
-site supervisors can be changed on your job without reason or notice
-tilers, plasters and painters are the cheapest they can find (cracks and poor workmanship *John P & tiling issues *Rebecca F both here in questions). Non local, non Australian, non qualified for the most part teams shipped from the nearest capital city
-the bare minimum is done to comply with regulations and often pictures are sent for sign off to their private certifier rather than the legal requirements of an on site inspection (hence the plumbing producing water 37 degrees as it’s not buried deep enough)
-compensation is offered first rather than a fix if you have defects
-he is trained to tell (bribe) clients who complain on here with he will fix it if the bad review is removed
-people in early stages are asked for reviews and staff who appear in those reviews are paid
I have seen many reviews disappear from here in the last few months and wondered why until I found my new friend

Meilka
Meilka

Took our relative 6 years to get the problems sorted with the build by MJH. 2 complaints to Fair Trading, & 2 personal registered letters to Bill McDonald and 1 on site visit by Bill McDonald who said "don't judge us on this judge us on how we fix it". Well the fix it took 6 years but am pleased to say it has now been fixed for 12 months with no further problems appearing - touch wood.

Thomas
Thomas

Thanks for the reply. I will keep this as a reference

John P

John Pasked

NSW

Hi we build our home in Medowie with McDonald Jones just over 5 years ago and have started to get quite a few cracks in the internal walls and some on the external brick work. We also have some problems with the external paint near the water tank. What is the process to get someone to have a look and see if it is covered under our building warrantry.
regards,
John

1 answer
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi John, Please send your contact details, address and outline your concerns and photos if you can to [email protected] or via private message on this platform and we will pass your information onto our Maintenance team in your region to assist you. Unfortunately the extremely dry weather is causing the ground and brickwork to dry considerably which can cause cracking, however our team can inspect your home and provide guidance to assist you. kind regards

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