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Baulkham Hills (Sydney Office), Thornton (Newcastle Office), Oak Flats (South Coast Office), Port MacquarieReviewer Photos & Videos
Michelle MalteseSydney Surrounds, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Final Colour Selections
We continued our journey with Rachelle at the Internal Selections today. Once again Rachelle was very welcoming and warming. Her attention to detail was amazing, if we were unsure of anything she would make suggestions and outline the pros and cons of the choices. Nothing was problem, very accommodating. Her calm nature helped us through the day and we felt very comfortable.
We had a very nice lunch and a bottle of wine to end the day. So looking forward for the build to start. Thanks for everything! Lawrence and Michelle
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- NSW, Oak Flats (South Coast Office)
- Verified customer
Colour Appointment
We had our colour appointment on 3 April at Oak Flats. We were welcomed by Lee into the friendly and relaxed colour studio. Our appointment was with Jodee and she put us at ease right away as she methodically went through our selections so we didn't miss anything. She gave us a few recommendations but without any pressure. We had a lot to get through and Jodee went above and beyond to make sure that we were happy with the final result.
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Kim T.Sydney, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Selections Appointment
We had such a great day in the design studio! Our designer Jodee was very helpful and thorough. Professional, beautiful studio. Most of the upgrade pricing is very reasonable and competitive.
The finer details, such as having your name on a car space, providing lunch, coffee etc, make such an impression. All the staff are lovely and go out of their way to make you feel special.
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Cassie D.Hunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Excellent Service!
We met with Annie at the Hunter studio for our internal selections. What fantastic service and we are so much more confident now with our decisions. Annie was very knowledgable and reassuring throughout the day ensuring that we didn't miss anything. She gave great feedback and suggestions on colours, style and design.
1 comment
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- NSW, Oak Flats (South Coast Office)
- Verified customer
Nowra sales team
Joel and Deborah were professional and great to deal with. There communication was excellent and strived to help us one very step of our journey. There knowledge of the building industry and company is second to none. Joel and Deborah listened to what we were after and helped us build our dream home.
1 comment
McDonald J.McDonald Jones Homes
Hi Cheryl B, thank you for the lovely feedback about the team, Joel and Deborah were delighted to read your comments, keep us posted on your progress!
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- NSW, Thornton (Newcastle Office)
- Verified customer
The worst builder
Do not trust them what they say they will bite you back when you are about to sign your contract, I have dealt with ACT office and they have no credibility what comes out of there mouth and you expect shock later when you are ready to sign the contract
I had my remote session for contract signing yesterday and was supposed to get paper work but guess what I did not received that yesterday and after sending an email today, I got a call from project Coordinator and updating me that GM has reviewed the job and I have to pay Extra $8000 on top of my contract that we agreed yesterday, they have been playing this game for last 2 years with me and today was last coffin in the nail . Guys please don’t waste your time and money with this builder
2 comments
McDonald J.McDonald Jones Homes
Hi Sumandeep, we understand your frustration, however unfortunately due to the continued delays in signing your contract, as you experienced changing circumstances over the past two years, the contrac... Read more
t price that was quoted and secured for you for two years at that time, has now expired. The team has been working with you to try to reduce the increase as much as they can, however, due to the lengthy time delay there has been price increases during this time from suppliers and trades which was explained to you by the General Manager and the team, they are continuing to work with you to try to ensure you can achieve your dream home.Its been 3 days now, no one called us . I dont think so they will call or they value customers in canberra. Even for any update during the process of variations, we need to call them or drop them... Read more
an email atleast 4-5 times to follow up. For our bank loan broker use to call them up every day for one paper for 10 days. I dont think so they can provide good customer service in Fyshwick officeSimilar opinion? Write a review on ieatwords.com.au!
Siou Yeng TanHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Perfect in everything
The foundation was put in in Mid September and final completion in early February which was well under the estimated time and I was so happy with the construction and all the internal work were done in its finest. Couldn't have asked for more as Shane Romeyn (the site supervisor) was precised in every detail and I could see that he loved what he is doing. He marks all the touch up that needs done as the work was going along and he did that again in the final inspection. Nothing was too hard for Shane. He is always around in the Huntlee and every phone call is only a few minutes away . Would highly recommend using MacDonald Jones for the new built
1 comment
McDonald J.McDonald Jones Homes
Hi Siou Yen Tan, thank you kindly for your feedback about your experience with Shane and the team, we hope you are creating lots of wonderful memories in your new home! We would love to see photos when you have time!
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The reviewer stated that an incentive was offered for this review
Susan AIllawarra, NSW
- 2 reviews
- NSW, Oak Flats (South Coast Office)
- Verified customer
Colour Appointment
I had my colour appointment at McDonald Jones colour studio today Thursday 9th April. From the time you walk in the door you are welcomed by the professional staff.
My appointment was with Jodee Sheppard very friendly, professional and knowledgeable . Jodee makes you feel at ease. I found the experience today at Oak Flats Colour Studio very pleasing and exciting.
I love the colours I have chosen for my house . With Jodee’s expert advice and experience I found it quite relaxing, not stressful at all.
Jodee explained everything to me and answered the all questions I had.
I would certainly recommend Jodee at Oak Flats Colour Studio to help with
your colour experience.
1 comment
McDonald J.McDonald Jones Homes
Hi Susan, thank you so much for the lovely feedback about your experience so far, keep us posted on your progress!
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Carol MeekSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Final Colour selection
Louise was our Interior Design Consultant for the day and she was very welcoming on our arrival. We had to comply to the COVID 19 Virus social distancing and to do this Louise cleverly set up her laptop and monitors on the bench so could work together easily.
Louise was really tuned into our requests and colour choices, she was also very helpful when we were a bit stumped or uncertain on some decisions. Louise also had plenty of patience with all of our questions.
We really enjoyed our day, was exciting to finally choose our internal c...Read more
olours and joinery. The choice studio is such a good set up! So convenient having everything at one place. Also we received a yummy lunch during the day and a bottle of wine on completion! Looking forward to our next appointment in 3 weeks for our electrical components. Thanks for making everything easy for us! Carol and David1 comment
McDonald J.McDonald Jones Homes
Hi Carol and David, thanks for the feedback about your experience in the Design Studio, we're so pleased we can continue to keep your new home dream alive during these challenging times! Keep us posted on your progress
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Rahul MSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Great Internal & External selections experience
Went for the internal selections meeting, which was scheduled with Bronwyn Baidya. She seemed quite interested in our house and provided her valuable opinion in terms of color selections on basis of her past experience. What we liked the most was she was utmost honest and didn't change her opinion at times where we were unable to decide. At any point of time she didn't feel the need to hurry up and tried her best to accommodate our questions and concerns. Really happy with her service and would highly recommend getting your internal selections ...Read more
from her, if possible. Also, for External selections- I dealt with Cassandra Bonner and she was an extremely pleasing personality and very knowledgeable of her work- she suggested some great options, which are really helpful when you start living in the house. She provided us alternatives at the right time wherever we got stuck and made our selections process much more smoother. She was so quick in processing the changes, that by the time I reached for contract signing- the changes were already in place. Also, when we went for our internals- she remembered us and informed us about our pending quote from earlier meeting. Good Work Cass!1 comment
McDonald J.McDonald Jones Homes
Hi Rahul, thanks for the feedback, Bronwyn was so pleased to read your comments, welcome to the family! Keep us posted on your progress!
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Annette and BrettSydney, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Relaxed and Professional Colour Studio selection experience
My husband and I were impressed by the relaxed yet professional day we had with Jodee Shepherd at McDonald Jones Homes MyChoice design studio at Oak Flats. We finalised our choices for all the internals for our home and appreciated Jodee's sound advice and recommendations throughout the day. We highly recommend Jodee and Oak Flats for your colour selections experience.
1 comment
McDonald J.McDonald Jones Homes
Hi Annette and Brett, Welcome to the family! Thank you so much for the lovely feedback about Jodee, she was so pleased to read your comments! Keep us posted on your progress with updates!
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- NSW
- Verified customer
Great advice
Tracey Neilsen & Mary have been extremely helpful in our choice for our new home. Tracey helped with our decision on a design that suits the block & offered great advice for upgrades. So far we are extremely happy with the progress. Looking forward to the next step of colour choices. Thanks
Lisa & Colin
1 comment
McDonald J.McDonald Jones Homes
Hi Lisa and Colin, thanks for the lovely feedback about Tracey, she was so pleased to read your comments, keep us posted on your progress!
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Sunder MADANUSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Pre-Construction
Tayla Inosesio, Tracey Neilsen and Mary were very helpful and fantastic in assisting with our tender.
They are such a lovely people that I met in my life who are always welcoming, smiling and assisting with same energy all the time no matter how many questions were put towards them. I thank them name by name and much appreciate all the help thus far and wish the complete journey to be like this to the destiny - The new HAPPY home.
1 comment
McDonald J.McDonald Jones Homes
HI there, thanks so much for the feedback, welcome to the family! We can't wait to build your new home!
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MurrayHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Excellent
Our experience with MJH has been very positive . From Andrew and his sales team, all the girls and Ryan in the selection office to our exceptional site supervisor Cory Eaton, all very professional and co operative . The end result is a fantastic, comfortable and very well finished new home .would not hesitate to use MJH Newcastle again . The contract was too the dollar with no surprises .Get Cory on your build and you are set
1 comment
McDonald J.McDonald Jones Homes
Hi Murray, that's great to hear, thank you for the feedback about your experience, we hope you are creating lots of great memories there!
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- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Cannot wait to see the final product
Went in for our external selections and we had no idea what colour pallet we were after. Aimee was so helpful with showing us what colours match an what didn't.
We then met with Harry who went through out CT and was extremely patient with us while we tried to understand all the jargon that came along with the contract as well as explained everything to us and made sure we understood everything before moving on to something else.
We've had such a great team so far throughout the whole process.
Kassandra has also helped us so much with getting the tender together for us. Really appreciate everything she has done for us thus far.
Cannot wait to move in!!!!
1 comment
McDonald J.McDonald Jones Homes
Hi Tupou, thank you for your feedback about your experience so far, the team was delighted to read your comments, keep us posted on your progress!
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Edgar KangambeuHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Internal Colour Selction
So excited and very impressed with Anne Katte our internal design consultants, she took time to listen to our views and provided solutions beyond our expectations. She exhibited good product knowledge and was helpful with options we seemed not very sure. the product range is quite sufficient. cant wait to commence build
1 comment
McDonald J.McDonald Jones Homes
Hi Edgar, thank you for your feedback, that's so exciting, we can't wait to see your new home come to life! Keep us posted!
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- NSW
- Verified customer
Preconstruction
We had Tracey Neilson as our consultant from the Willowdale display where we fell in love with the Havana Executive on display there. Tracey and Mary were always very helpful and made the process of sorting our plans out a complete walk in the park. We had one disappointment with estimating on how a window was quoted but Tracey was only too happy to help try clear it up. We are hoping the rest of our build is as professional and as easy as the preconstruction phase was.
1 comment
McDonald J.McDonald Jones Homes
Hi Mark and Samantha, thank you for the feedback, Tracey was delighted to read your comments, keep us posted on your progress!
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- NSW, Thornton (Newcastle Office)
- Verified customer
Site Supervisor Riley McNaughton
Our site supervisor for our MJH build was Riley McNaughton. Throughout this process he was extremely thorough, respectful and communicated clearly and regularly. Our build was very smooth, however we believe it was because Riley put out many of the 'spot fires' without us even knowing. We have minimal minor issues to put on our defect list. Anyone who has been allocated Riley as their site supervisor will be in very safe hands.
1 comment
McDonald J.McDonald Jones Homes
Hi Sue, thanks so much for the lovely feedback, we hope you are creating lots of happy memories in your new home!
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peteIllawarra, NSW
- 2 reviews
- NSW
- Verified customer
We're passed the Planning Stage 3, AOK.
The advice about design and construction that the Nowra office of McDonald Jones has provided for our new home is reassuring and very well managed. We feel confident about the next stage of the pre build process. This is our first building project, so we were nervous but have come to expect the best outcome will be our retirement home just around the corner .
1 comment
McDonald J.McDonald Jones Homes
Hi Pete, thanks for the feedback about the Nowra office, they were so pleased to read your comments, Keep us posted on your progress!
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Dipam DuttaSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
How a good consultant can make a difference
We have just accepted our Consolidated Tender of the pre-construction stage with MJH and wanted to share our experience to help those who are contemplating pursuing with the builder
Pre construction stage is probably the most important stage in the building process and we were led to believe is the most stressful part as we went through countless variations and modifications. We must acknowledge the contribution of Tracey and Mary without whose help we would still be stuck in the stage.
Our observation dealing with Tracey was, she uses her...Read more
experience and intuition wisely to appreciate clients requirement and then facilitates make decisions quickly. She is open to accommodating clients requests while adding value when required which we truly appreciate. We actually found the pre-construction stage quite refreshing probably due to Tracey's collaborative approach The key learning for us heading into the process was to: A. Do your research and be very clear what you are trying to achieve from the build and B. Get the right consultant1 comment
McDonald J.McDonald Jones Homes
Hi Dipam, thanks so much for the feedback so far, keep us posted on your progress!
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Questions & Answers
vishal m.asked
How long after the slab that mcdonald jones start steel frame. I mean usual dry out time for slab before framing?
Construction time for steel frame single story built for example san marino 16 executive.
Thanku
Thomasasked
Hi,
Am planning to build with McDonald Jones. Seeing all the post construction issues worries me. Cracked walls, poor plumbing job and so on.
Does this builder provides any contract clause to deal with these sort of issues. Like for example, if the client finds any issue we as a build takes responsibility and will be fixed within a certain time. Something like that.
The recent step up in overall review for McDonald Jones seems fabricated, if not bravoo!!
Any advise would be appreciated.
27 answers
Hi Thomas
After looking for a reputable builder myself now for a couple of months now. I fell in love with one of McDonald Jones display homes in Thornton and being the researcher I am, digging led me here. You and I are thinking the same Thomas.
Along with online research my sisters partner has a friend who is a site supervisor for McDonald Jones and I have been grilling him to no end. He has been quite up front with me which I appreciate but it has done nothing for my confidence in choosing them as my builder.
-site supervisors are not licenced builders
-site supervisors can be changed on your job without reason or notice
-tilers, plasters and painters are the cheapest they can find (cracks and poor workmanship *John P & tiling issues *Rebecca F both here in questions). Non local, non Australian, non qualified for the most part teams shipped from the nearest capital city
-the bare minimum is done to comply with regulations and often pictures are sent for sign off to their private certifier rather than the legal requirements of an on site inspection (hence the plumbing producing water 37 degrees as it’s not buried deep enough)
-compensation is offered first rather than a fix if you have defects
-he is trained to tell (bribe) clients who complain on here with he will fix it if the bad review is removed
-people in early stages are asked for reviews and staff who appear in those reviews are paid
I have seen many reviews disappear from here in the last few months and wondered why until I found my new friend
Took our relative 6 years to get the problems sorted with the build by MJH. 2 complaints to Fair Trading, & 2 personal registered letters to Bill McDonald and 1 on site visit by Bill McDonald who said "don't judge us on this judge us on how we fix it". Well the fix it took 6 years but am pleased to say it has now been fixed for 12 months with no further problems appearing - touch wood.
Thanks for the reply. I will keep this as a reference
John Pasked
Hi we build our home in Medowie with McDonald Jones just over 5 years ago and have started to get quite a few cracks in the internal walls and some on the external brick work. We also have some problems with the external paint near the water tank. What is the process to get someone to have a look and see if it is covered under our building warrantry.
regards,
John
1 answer
McDonald J.McDonald Jones Homes
Hi John, Please send your contact details, address and outline your concerns and photos if you can to [email protected] or via private message on this platform and we will pass your information onto our Maintenance team in your region to assist you. Unfortunately the extremely dry weather is causing the ground and brickwork to dry considerably which can cause cracking, however our team can inspect your home and provide guidance to assist you. kind regards
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McDonald J.McDonald Jones Homes
Hi Cassie, thank you so much for the lovely feedback, Annie was delighted to read your comments! Keep us posted on your progress!