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Reviews

4.8

226 reviews
5
(206)
4
(13)
3
(2)
2
(0)
1
(5)
  • Build Stage
    • Pre-Construction (119)
    • Post-Construction (80)
    • Mid-Construction (25)
  • Customer Service
    4.9 (196)
  • Site Admin
    4.8 (96)
  • Timeliness
    4.8 (119)
  • Structural Integrity
    4.8 (69)
  • Plumbing & Waterproofing
    4.6 (61)
  • Electrical & Lighting
    4.7 (58)
  • Flooring
    4.6 (48)
  • Transparency
    4.7 (146)
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Reviewer Photos & Videos

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Michelle Maltese

Michelle MalteseSydney Surrounds, NSW

Final Colour Selections

published

We continued our journey with Rachelle at the Internal Selections today. Once again Rachelle was very welcoming and warming. Her attention to detail was amazing, if we were unsure of anything she would make suggestions and outline the pros and cons of the choices. Nothing was problem, very accommodating. Her calm nature helped us through the day and we felt very comfortable.

We had a very nice lunch and a bottle of wine to end the day. So looking forward for the build to start. Thanks for everything! Lawrence and Michelle

Customer Service
Transparency
Build StagePre-Construction
Carol Meek

Carol MeekSydney, NSW

Final Colour selection

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Carol and David, thanks for the feedback about your experience in the Design Studio, we're so pleased we can continue to keep your new home dream alive during these challenging times! Keep us posted on your progress

Rahul M

Rahul MSydney, NSW

Great Internal & External selections experience

published
Customer Service
Transparency
Flooring
Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Rahul, thanks for the feedback, Bronwyn was so pleased to read your comments, welcome to the family! Keep us posted on your progress!

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Sunder MADANU

Sunder MADANUSydney, NSW

Pre-Construction

published

Tayla Inosesio, Tracey Neilsen and Mary were very helpful and fantastic in assisting with our tender.
They are such a lovely people that I met in my life who are always welcoming, smiling and assisting with same energy all the time no matter how many questions were put towards them. I thank them name by name and much appreciate all the help thus far and wish the complete journey to be like this to the destiny - The new HAPPY home.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

HI there, thanks so much for the feedback, welcome to the family! We can't wait to build your new home!

Cannot wait to see the final product

published

Went in for our external selections and we had no idea what colour pallet we were after. Aimee was so helpful with showing us what colours match an what didn't.
We then met with Harry who went through out CT and was extremely patient with us while we tried to understand all the jargon that came along with the contract as well as explained everything to us and made sure we understood everything before moving on to something else.
We've had such a great team so far throughout the whole process.
Kassandra has also helped us so much with getting the tender together for us. Really appreciate everything she has done for us thus far.
Cannot wait to move in!!!!

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Tupou, thank you for your feedback about your experience so far, the team was delighted to read your comments, keep us posted on your progress!

Dipam Dutta

Dipam DuttaSydney, NSW

How a good consultant can make a difference

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Dipam, thanks so much for the feedback so far, keep us posted on your progress!

Perfect start!!!

published

Hi

I have been introduced to Tracey Neilsen by my friend. At Willowdale we were dealing with Tracey and Mary.

Honestly I was very impressed with her quality of workmanship and integrity. Not to mention her willingness to meet us on various occasions to change or modify plans as per our requirement. She gave us few useful suggestions which helped us to achieve our dream plan.

Honestly I have approached two other builders on same street but the quick response from Tracey and Mary won our hearts. Now I have signed the tender with them but till date no response received from other builders.

They both are the best we meet in this industry and exceeded the level of customer service we were expecting.

Thank you and wish them all the best.

Customer Service
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, thanks so much for the feedback, the team were delighted to read your comments, we can't wait to see your new home come to life!

Ronny

RonnySydney, NSW

Perfect home with a professional team!!

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Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Ronny, thank you for the feedback about your building journey and providing us with photo's of your beautiful new home - Congratulations, we hope you create lots of happy memories in your new home!

Vandy

VandySydney Surrounds, NSW

raw sewrage on front lawn on handover

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2020
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2 comments
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Vandy, we would like to investigate this further for you to assist, can you please provide your job number so we can action this, kind regards

Vandy
Vandy
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Solewis

SolewisSydney, NSW

  • 9 reviews

Preconstruction, My Choice Design Studio appointments

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Solewis, thank you for the feedback, the team were delighted to read your comments, please keep us updated on your progress!

Super friendly staff who have made the process simple

published

My partner and I have been super happy with our couple of visits to the MyChoice studio.
We have been very thankful of the help we have received from Rachelle and the other staff at the studio. They were more then willing to go out of there way to help and we never felt pressured into anything. We are very appreciative and would highly recommend to anyone who considers building!

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Keiran, thank you for your feedback about your experience, keep us posted on your progress!

Bonnie

BonnieSydney, NSW

  • 4 reviews

First experiences matter!

published

We are only at the signed CT stage but to get to this stage we have been really happy with both Linda (initial contact) and Vince ( ongoing contact) from Kellyville homeworld. They are both friendly and professional.
Vince replies to email queries quickly and has a great wealth of knowledge concerning our build.
Hoping the rest of the build is as professional.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Bonnie, how exciting! We can't wait to build your new dream home! Keep us posted on your progress!

Katelyn

KatelynSydney, NSW

  • 2 reviews

Amazing experience!

published

This is our first house and first time building. It has been an amazing experience watching our house become reality. We had an awesome site supervisor Douglas Goreal. He kept us updated weekly and also on the portal with updating pictures. Our house looks amazing and McDonald’s Jones was an amazing company to deal with. The my choice studios was a fun and awesome way to bring the home to life and the staff there were really helpful and gave awesome tips. Our house was built in only 5 months which is excellent! MJH you are amazing!!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Katelyn, thanks so much for the feedback about your journey, we hope you make lots of happy memories in your new home!

Jennifer

JenniferSydney, NSW

  • 2 reviews

Wonderfully built home & great to live in!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2020
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Deybra

DeybraSydney, NSW

  • 2 reviews

My Choice Design Studio

published

Attended our external appointment, Aimee our interior design consultant was professional, patient knowledgeable and we finished the process in no time. Thank You Aimee for your help and input. My partner and I left My Choice Design Studio feeling happy knowing that we are dealing with what seems to be a fantastic building company.

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Deybra, thank you for the feedback on your experience so far, keep us posted on your progress!

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Abid Mahmood

Abid MahmoodSydney, NSW

Great experience building our dream house with McDonald Jones

published

The build was professionally managed right from pouring of slab to the handover. There were minor issues in terms of the quality of work, they were however resolved to our entire satisfaction. Overall, the workmanship and build quality of our dream house was excellent. There were no cost surprises or hidden costs and final cost was fully aligned with the estimated cost.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateDecember 2020
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Abid, thank you for providing your feedback about your new home experience, Congratulations on your new home, we hope you create lots of happy memories there!

The Abeys

The AbeysSydney, NSW

Insightful MyChoice studio appointment!

published

We are building the Lawson and the Bayford with McDonald Jones and we had one of our full day MyChoice studio appointment for the Lawson on the 21 February with your interior designer Bronwyn whom was extremely helpful, very pleasant, patient, informative and professional.
She carefully guided and made the whole process easy. Our results were wonderful and we can’t wait to see the finished product now! We are hoping that Bronwyn will also be our interior designer on our second appointment for the Bayford. Thank you Bronwyn you are fabulous and also I would like to thank Ebony Mayo and your happy and professional receptionists.

Customer Service
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there The Abeys, thank you for the feedback, we can't wait to see your new home come to life!

Satch

SatchSydney, NSW

  • 3 reviews

Great service with insightful guidance

published

Katherine our Interior designer was very insightful and she made the whole selections process easy for us to go through and make better internal design choices. We were very happy with our final internal selections and can't wait to see our dream home come into a reality!
Thank you for the wonderful experience!

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there Satch, thank you for the lovely feedback, we can't wait to see what your selections look like! Keep us posted on your progress!

Katherine Keane

Katherine KeaneSydney Surrounds, NSW

Tara from Oran Park display home was fantastic!!

published

We are building the SAN Marino with McDonald Jones. We visited the Oran Park display homes a number of times when we were deciding which home to build. Tara from Oran Park was always extremely helpful and very pleasant and professional. She helped us finalise the tender and move on to the next stage and we highly recommend her when trying to decide on options.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Katherine, thank you for the lovely feedback, tara was delighted to read your comments, keep us posted on your progress!

Lisa and Scott

Lisa and ScottSydney, NSW

  • 2 reviews

Brilliant day....exceptional McDJ staff!

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My partner and I had our full day MyChoice studio appointment yesterday. Our interior designer Katherine was absolutely amazing. She was patient, professional and so informative. She carefully guided and inspired us and made the whole process easy and whatsmore fun! Our results were wonderful and we can’t wait to see the finished product now! Thank you Katherine you are fabulous!

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Lisa and Scott, thanks so much for the feedback, keep us posted on your progress!

Page 1 of 12
See all McDonald Jones Homes reviews

Questions & Answers

Raj

Rajasked

NSW, Baulkham Hills (Sydney Office)

I have got 357m2 land in Schofields and looking to build double story with budget $270k to $305k . Please advise me. Thanks

2 answers
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Raj, You can find our range of two storey homes here: https://www.mcdonaldjoneshomes.com.au/two-storey-homes our homes range in size for smaller lots ans prices. We can also arrange for one of our Building and Design Consultants to discuss which home design would suit your land and lifestyle better, if you would like to provide your details via private message. kind regards

Gary Higgins
Gary Higgins

Ooh a sale... get on this one

Dharma

Dharmaasked

NSW, Baulkham Hills (Sydney Office)

I am doing a tender with McDonald Jones. But currently holding the consolidated tender because of other builder's unethical and unprofessional act. The other builder with its office at Spring Farm is building a house on my neighbour's lot and during their build they are illegally using my land. Both the builder and owner did not contact me for the use of my land. Without any permission from me, they used my land to deposit a huge pile of soil, mix the concrete, drive and park their vehicle, put a building fence halfway through my property. They increased slope of my land to level it with their block affecting the original gradient of my land. Upon speaking with the Site manager, he advised that he did it to save the unnecessary cost to their customer as their customer's land was sloped. He initially assured me by email that they would return my land to original state. They removed the the building fence and partially removed the spoil from my land, but deposited and spread out huge soil on my land to bring it to the level of their customer. The builder is now not receiving my calls, not responding to my emails and message.
The other builder did not care about the neighbour's property. They illegally used and damaged someone's property for their own benefits. They tried to save their own cost but did not think about the negative impact and additional cost to their neighbor.
I have reported this to council, but council advised me to resolve this internally or go to local court. Council is not helping much, about which the builder is very much aware as he said to me "Council does nothing". Thats why the builder is trying to take the advantage of this. The builder is completely negligent as the site manager thinks this is normal in building industry to use someone's property. In my case, the builder not only illegally used the property, but also damaged my property as the slope of land and contour has been completely affected because of the excess spoil being deposited on my land to make the same level to their customer.

Is there any legal process to action against the builder for illegal use and damage of property or I have to go to local court as advised by council? Is there any builders forum where I can report about this builder? My build is delayed and affected because of this builder's negligence and I am mentally stressed.

5 answers
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Dharma, we would also like to assist you as we want to ensure you can build your dream home as soon as you can, could you please send us your job number and best contact details via private message so we can contact your team, kind regards

Dharma
Dharma

Thanks for your prompt response. My job number is 605150. Sorry not sure how to send a private message. I believe you will be able to grab my details with this job number.

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Dharma, thank you for providing your job number, that's great, we can make sure your best contact details are on file and if not we can private message you so you can respond that way. Have a great day!

Sachin

Sachinasked

NSW, Baulkham Hills (Sydney Office)

Does McDonald jones build custom designed Homes

2 answers
Matt
Matt

Two tips Sachin
1. Filter their reviews (sort by rating lowest) & see their true ratings before the flood of “pre-construction” reviews.
2. Read the rest of their questions to see how happy they may or may not make you

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Matt, thank you for your assistance in responding to Sachin. Sachin, please feel free to scroll through our reviews, as you will see they vary through the building stages depending on when our Customer's have the chance to provide an honest review, and they even update the reviews as they progress through the building journey.

Hi Sachin, in response to your question, if you would like further information about the home designs we provide you can view them here: https://www.mcdonaldjoneshomes.com.au/home-design, we have standard designs that can be altered to suit your needs. We have a broad range of homes to suit all stages of life and we can adjust plans to suit your lifestyle needs, you can simply discuss these with your local Building and Design Consultant, who would be happy to assist you with any questions you have. kind regards

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