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Reviews

4.9

57 reviews
5
(51)
4
(5)
3
(0)
2
(1)
1
(0)
  • Build Stage
    • Pre-Construction (43)
    • Mid-Construction (7)
    • Post-Construction (6)
  • Customer Service
    5.0 (49)
  • Site Admin
    4.9 (21)
  • Timeliness
    4.7 (28)
  • Structural Integrity
    5.0 (5)
  • Plumbing & Waterproofing
    4.8 (4)
  • Electrical & Lighting
    4.8 (5)
  • Flooring
    5.0 (4)
  • Transparency
    4.9 (37)
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Spring F.

Spring F.Illawarra, NSW

Initial contact with Sibel and Michelle and proceeding to Contract

published

We looked at a couple of builders but once we met Sibel and Michelle we knew we should build a McDonald Jones home. We knew we were in good hands. They have both been so helpful in choosing every detail of our home. Also their knowledge of the product is exceptional.



Customer Service
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Timeliness
Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Thank you so much for the lovely feedback about Sibel and Michelle, please keep us posted on your progress!

Luke

LukeSouth-Eastern Region, NSW

Excellent so far!

published

Great service Courtney Murphy and team were excellent at design room and sales Len Lovell was great! Courtney replys to emails promptly and was always helpful. We went over the tender time limit slightly so prices went up a little so make sure you get it sorted before then other then that great!!

Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Luke, thank you for the feedback about the team, they were delighted to read your comments! Keep us posted on your progress!



Two ex-Victorians

Two ex-VictoriansIllawarra, NSW

Encouraging Start to our new home Proposal

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

YaY Two ex-Victorians that's exciting news, congratulations! We're so pleased Christine and Deborah have been such a great help for you!

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Sarah K

Sarah KSydney Surrounds, NSW

Building the dream home!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Electrical & Lighting
Build StageMid-Construction
Construction End DateFebruary 2020
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Sarah, thank you so much for your feedback, we can't wait to see your finished home too, make sure you share some photos when you have time!

Sarah D.

Sarah D.Illawarra, NSW

Brilliant design knowledge, patient and friendly service!

published

We completed our internal colour selection and electrical plan with Jen H as our design consultant. Jen has brilliant design knowledge and took our inspiration pics and made them a reality in a way that suited us and and our needs. Jen understood practicality, and made sure we would have everything we needed in our electrical plan All the while respecting our budgets. Jen made our selections appointments a fun, easy and comfortable experience, it was like we were designing our home with a friend :)

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Sarah, thanks so much for the lovely feedback, Jen was so pleased to read your comments, keep us posted on your building progress!

Matt Cooke

Matt CookeIllawarra, NSW

Amazing experience

published
Customer Service
Transparency
Site Admin
Build StageMid-Construction
Construction End DateNovember 2022
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Matt, thank you for taking the time to provide your honest feedback about your building experience with us, the team were delighted to read your comments. We hope you make many happy memories in your new home!

Nick P.

Nick P.Illawarra, NSW

SO PROFESSIONAL.

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McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Nick, thank you so much for providing your feedback on your experience so far and the Braemar team, keep us posted on your progress!

Kerri

KerriIllawarra, NSW

Amazing service & advice

published

Len & Chey are simply an asset to the McDonald home family. Chey especially with her advice & knowledge she has gone above and beyond her line of work a true asset.

September 10th 2022 Update: Colour selections

At my colours appointment, it was truly amazing.Jodee was so helpful.
She gave me options, and ideas all the way through.With all of my appointment so far, the girls are so very friendly and very professional.Nothing was a problem, and they allowed me to take my time with all of the decisions for my new home.

Customer Service
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Site Admin
Build StagePre-Construction
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Justin N D.

Justin N D.South-Eastern Region, NSW

A Big Thakyou, Braemar Sales Team!

published

We are still in the pre-construction phase; moving from our Sales Team to Project Coordinator, but we have to stop and thank the Braemar Sales Team - Sue, Laura & Tayla - for getting us to this point so professionally, always friendly and welcoming whenever we needed you. We appreciate your assistance and patience through design selection, modification and answering all of our questions along the way. We couldn't recommend you any more highly to anyone considering walking through your display homes (we loved the San Marino instantly!) and sitting down with you to discuss their new home. We are excited to move to the next phase and will keep you posted! Thankyou :)

Customer Service
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Justin, thanks so much for taking the time to provide feedback about your experience so far, the team were overwhelmed with your lovely comments. We can't wait to get moving on building your new home. Please keep us updated on your progress!

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Kyli G

Kyli GSydney, NSW

  • 2 reviews

So far so good.

published
Customer Service
Transparency
Build StagePre-Construction
Kate and Simon Watts

Kate and Simon WattsIllawarra, NSW

  • 2 reviews
  • 1 like

Benjamin was an absolute champion - external colour appointment

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2 comments
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Kate and Simon, thank you so much for the lovely feedback about Ben, sounds like it's all coming together now and we can't wait to see your new home come to life!

Us too! Getting very excited!

Katie McEwan

Katie McEwanIllawarra, NSW

  • 2 reviews
  • 1 like

Externals Appt- Oak Flats

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Katie, thanks so much for taking the time to provide feedback about your experience so far, the team were overwhelmed with your lovely comments, we can't wait to get moving on building your new home. Please keep us updated on your progress!

Lete

Lete

  • 2 reviews

We are on our way!

published

Courtney Murphy has walked us through the beginnings of our build and was extremely professional.
She always made herself available to answer any questions we had to do with our build and had some great advice. Thankyou again Courtney!

Customer Service
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Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hey Lete, thank you for the lovely feedback about Courtney, she was delighted to read your comments!

Laura

LauraSydney Surrounds, NSW

Dream Home

published

When starting out in our journey to build our new home with MacDonald Jones Homes, we were fortunate to find such knowledge & experience in Tracey Neilson, Building & Design Consultant.
Tracey’s high level of customer service & expertise helped bring life to our basic design concept and adaptation of the Lyndhurst home to create a style & space to suit our family & lifestyle.
Our new home is everything we dreamed of!
Laura & Craig

Customer Service
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Build StagePost-Construction
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McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Laura, thank you so much for the great feedback about Tracey, we're so pleased she could help you to create such a special home and the home of your dreams! We hope you make many happy memories there!

Ron and Elke

Ron and ElkeIllawarra, NSW

Professional and reliable - great experience

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Ron and Elke, thank you so much for taking the time to provide your feedback, so pleased you are now building your second home with us!

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Great so far.......

published

It was a true delight to be guided through by Jodee, extremely helpful, knowledgeable and a pleasure to deal with. We are looking forward to the process going forward.
Thank you.

Customer Service
Transparency
Build StagePre-Construction
Jaime and Grant

Jaime and GrantIllawarra, NSW

We absolutely love our new acerage home

published
Build StagePost-Construction
Construction End DateDecember 2018
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Best consultant!

published

We have been living in our new home for almost 2 years, building with MJH was a must as we absolutely loved the layout of our home.
Our consultant Tracey Neilsen from Willowdale was incredible. She helped make our dream become a reality and she is an amazing lady that went above and beyond to help in every way possible and she stayed with us every step of the way. She is a thoughtful and generous person as she always tries her best to help people where she can and still continues to make sure her customers are happy and helped us so much throughout the entire process. We can't thank her enough for the help and guidence she gave us. She was and still is our rock and we are lucky to have her as a beautiful friend!

Build StagePost-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Teresa, thank you so much for taking the time to provide your feedback on your home, we're so pleased you had such a great experience, we would love to see photos when you have time!

Patricia I

Patricia I

  • 3 reviews

Excellent so far

published

We have just received our Construction Certificate and just wanted to say we have had a dream run so far. From the girls, Sue and Tayla the Braemar Sales team, to Vicki and Jodee in the Colour studio and our fantastic Project Coordinator Jessica Neale at Oak Flats, the entire process has been positive. I have checked and double checked everything as we went through stages, any issues were addressed and the communication has been fantastic. I hope the next stage is as smooth as the last.

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Patricia, thank you so much for taking the time to provide your review about your experience with our Oak Flats team, they were delighted to read this!

Shaun H.

Shaun H.Illawarra, NSW

When Only The Best Will Do!!

published

This is a first for my wife Sonia and I, we have never built a property in the past. Being both in the real estate sales, we understand that service is absolutely everything. From the minute we meet the team and to now, we have both been completely happy with the service and communication. We have just finished our Pre-Construction and could not be happier with all the team - a special mention to Ben and Courtney that were simply outstanding in all aspects of their job. Keep up the great work...

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Shaun. thank you so much for taking the time to provide your review about your experience with our South Coast team, they were delighted to read this!

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