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Spring F.Illawarra, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Initial contact with Sibel and Michelle and proceeding to Contract
We looked at a couple of builders but once we met Sibel and Michelle we knew we should build a McDonald Jones home. We knew we were in good hands. They have both been so helpful in choosing every detail of our home. Also their knowledge of the product is exceptional.
1 comment
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LukeSouth-Eastern Region, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Excellent so far!
Great service Courtney Murphy and team were excellent at design room and sales Len Lovell was great! Courtney replys to emails promptly and was always helpful. We went over the tender time limit slightly so prices went up a little so make sure you get it sorted before then other then that great!!
1 comment
McDonald J.McDonald Jones Homes
Hi Luke, thank you for the feedback about the team, they were delighted to read your comments! Keep us posted on your progress!
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Two ex-VictoriansIllawarra, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Encouraging Start to our new home Proposal
My wife and I shopped around to find a builder for our irregularly-shaped coastal block. We checked out the various display homes and were leaning towards McD-J. After speaking with a neighbour who had built a new home with McD-J, we decided to go with them. So far we have been dealing with Christine and Deborah, and both have worked hard to create our dream home, given the confines of our block. Next week we sign the contract so watch this space!
November 22nd 2022 Update: An Impressive Example of How Customer Service Works!
We have just mad...Read more
e our internal selections for fittings/colour etc for our new home. My wife and I can't praise the team at Oak Flats enough - Sandy, Lee, and especially our Design Studio Team Leader, Jodee. She was able to identify problem areas in our home design (which we had missed) with the end result that her suggestions resulted in more living space at a lower price! Add a few helpful tweaks to our colour selections and this resulted in an aesthetically pleasing combination which pleased us both. These three staff members worked well for us and their experience and knowledge re-assured that us we have chosen the right firm to deal with; in fact, some of the national corporates could learn a lot about customer service from this team at McDonald Jones!
1 comment
McDonald J.McDonald Jones Homes
YaY Two ex-Victorians that's exciting news, congratulations! We're so pleased Christine and Deborah have been such a great help for you!
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Find out how McDonald Jones Homes NSW, Oak Flats (South Coast Office) compares to other Home Builders
Know better, choose better.
Sarah KSydney Surrounds, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Building the dream home!
My husband and I wanted to build our dream home, and with the help from the team at Mcdonald Jones, we are making that a reality! From the moment we walked into a display centre and spoke with Tracey Neilsen who was so helpful and knowledgeable with any question we had, to the colour selection process with the team in the Oak Flats studio who just made it easy. We must however give an extra special shout out to our Project Coordinator Courtney Murphy. Courtney went above and beyond to help assist us in any way possible, and help guide us throug...Read more
h what can be a stressful process when building and made sure everything was in order for us and that we were looked after every step of the way. No question or request was left unattended. Thanks to Courtney we couldn't have done this without her. Our construction has now commenced and we are almost halfway through. Our site supervisor Gavin has been amazing. The construction process has been so efficient, well structured and organised and Gavin has kept in contact with us every step of the way. The service we have received from the entire team at Mac Jones so far has been commendable. Can't wait to see the finished product now :)1 comment
McDonald J.McDonald Jones Homes
Hi Sarah, thank you so much for your feedback, we can't wait to see your finished home too, make sure you share some photos when you have time!
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Sarah D.Illawarra, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Brilliant design knowledge, patient and friendly service!
We completed our internal colour selection and electrical plan with Jen H as our design consultant. Jen has brilliant design knowledge and took our inspiration pics and made them a reality in a way that suited us and and our needs. Jen understood practicality, and made sure we would have everything we needed in our electrical plan All the while respecting our budgets. Jen made our selections appointments a fun, easy and comfortable experience, it was like we were designing our home with a friend :)
1 comment
McDonald J.McDonald Jones Homes
Hi Sarah, thanks so much for the lovely feedback, Jen was so pleased to read your comments, keep us posted on your building progress!
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Matt CookeIllawarra, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Amazing experience
We are writing to you to show our appreciation for the support we have received during our build with Mcdonald Jones Homes South Coast.
From our initial enquiry at the Calderwood display village where we decided the San Marino 15 was the ideal home for our lifestyle, we were very confident we were making the right choice in selecting Mcdonald Jones for our build.
Sibel Demir helped us with our initial enquiries and we can’t thank her enough for helping a young couple who had absolutely no idea with the first stages of their dream build.
Once w...Read more
1 comment
McDonald J.McDonald Jones Homes
Hi Matt, thank you for taking the time to provide your honest feedback about your building experience with us, the team were delighted to read your comments. We hope you make many happy memories in your new home!
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Nick P.Illawarra, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
SO PROFESSIONAL.
My wife and I would like to express are sincere appreciation for the highly professional attention paid to our tender process by Sue, Tayla and Laura of the Braemar office. Coming off the back of a very poor experience with another local builder, one which put plans to build our new home back by over four months, we were cautious about commencing the process all over again...but we neednt have been. With the help and professional expertise of these ladies we have now well past the point we were with our previous builder...in less than five week...Read more
s. Very happy. Thank you ladies. October 23rd 2022 Update: Difficult decisions made easy. Julie and I want to express our thanks to Jodee and the team from the Oak Flats design studio for the thoroughly professional way we were guided through the internal selections for our new home. We had a fair idea what we wanted but still had some difficult decisions to make and Jodee made this process a lot easier...and well within our budget.1 comment
McDonald J.McDonald Jones Homes
Hi Nick, thank you so much for providing your feedback on your experience so far and the Braemar team, keep us posted on your progress!
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KerriIllawarra, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Amazing service & advice
Len & Chey are simply an asset to the McDonald home family. Chey especially with her advice & knowledge she has gone above and beyond her line of work a true asset.
September 10th 2022 Update: Colour selections
At my colours appointment, it was truly amazing.Jodee was so helpful.
She gave me options, and ideas all the way through.With all of my appointment so far, the girls are so very friendly and very professional.Nothing was a problem, and they allowed me to take my time with all of the decisions for my new home.
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Justin N D.South-Eastern Region, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
A Big Thakyou, Braemar Sales Team!
We are still in the pre-construction phase; moving from our Sales Team to Project Coordinator, but we have to stop and thank the Braemar Sales Team - Sue, Laura & Tayla - for getting us to this point so professionally, always friendly and welcoming whenever we needed you. We appreciate your assistance and patience through design selection, modification and answering all of our questions along the way. We couldn't recommend you any more highly to anyone considering walking through your display homes (we loved the San Marino instantly!) and sitting down with you to discuss their new home. We are excited to move to the next phase and will keep you posted! Thankyou :)
1 comment
McDonald J.McDonald Jones Homes
Hi Justin, thanks so much for taking the time to provide feedback about your experience so far, the team were overwhelmed with your lovely comments. We can't wait to get moving on building your new home. Please keep us updated on your progress!
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Find out how McDonald Jones Homes NSW, Oak Flats (South Coast Office) compares to other Home Builders
Know better, choose better.
Kyli GSydney, NSW
- 2 reviews
- NSW, Oak Flats (South Coast Office)
- Verified customer
So far so good.
We had the pleasure of dealing with the Braemar sales team who made what we thought was an impossible task, possible.
This is our first build and Sue, Tayla & Laura were always willing to listen and provide factual & professional feedback.
No question was too big or small for these ladies.
Communication was always transparent & prompt. I was after a very particular look & feel for our 'forever home' and the Braemar sales team fully understood and assisted with putting together our dream floor plan with a facade that I cannot wait to see come...Read more
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Kate and Simon WattsIllawarra, NSW
- 2 reviews
- 1 like
- NSW, Oak Flats (South Coast Office)
- Verified customer
Benjamin was an absolute champion - external colour appointment
We had our external colour selections with Ben at oak flats. He was absolutely amazing. Everything we asked for was not a problem and if it was something he wasn’t able to do he found a solution to suggest to get close to what we where after. His knowledge and pride he has in his work is outstanding and clearly can be seen that he is there to make his customers happy every step of the way. I can not appreciate his help and assistance enough. Very happy with our external appointment.
August 19th 2022 Update: Very positive experience
We had our...Read more
internal selections with Jodee was amazing, very accommodating and happy to help us get exactly what we wanted. She is very knowledgeable and you can tell she is good and her job. Jodee helped us walk away from this appointment happy and excited with every aspect of our internal selections. It was a joy and definitely not as daunting and as stressful as i thought this appointment would be. Thanks Jodee We are extremely happy you had us for this appointment.2 comments
McDonald J.McDonald Jones Homes
Hi Kate and Simon, thank you so much for the lovely feedback about Ben, sounds like it's all coming together now and we can't wait to see your new home come to life!
Us too! Getting very excited!
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Katie McEwanIllawarra, NSW
- 2 reviews
- 1 like
- NSW, Oak Flats (South Coast Office)
- Verified customer
Externals Appt- Oak Flats
Benjamin Fernandez is such an asset to the team at Oak Flats. We had such an amazing experience dealing with Ben in our external selections. He was so patient guiding us through our options and made practical suggestions. His level of knowledge and pride in his work shows us we are in great hands for our build. We can't wait for our next appointment to choose our Internals which will be with Jen. We have already dealt with Jen in our open studio who is also incredible. We feel so lucky to have had such a high level of customer service from the ...Read more
entire team at Oak Flats. The icing on the cake is our coffee's on arrival with a sneaky Tim Tam from Alice Fields. August 1st 2022 Update: Internal Selections Internal selections have so far been the most overwhelming experience but we were fortunate enough to have Jodee Shepherd as our design consultant and again we were just WOWED with the level of service from McDonald Jones. I would recommend making open studio's before this selection as it does require you to be prepared. Please don't think the consultant is there to encourage unnecessary spending. Jodee was the complete opposite! She has years of experience in this process and made a lot of practical suggestions instead of encouraging lavish upgrades. Thank you Jodee for helping build our dream home. We really appreciate all you have done for us. Thank you Oak Flats McDonald Jones for going above and beyond every appointment.1 comment
McDonald J.McDonald Jones Homes
Hi Katie, thanks so much for taking the time to provide feedback about your experience so far, the team were overwhelmed with your lovely comments, we can't wait to get moving on building your new home. Please keep us updated on your progress!
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Lete
- 2 reviews
- NSW, Oak Flats (South Coast Office)
- Verified customer
We are on our way!
Courtney Murphy has walked us through the beginnings of our build and was extremely professional.
She always made herself available to answer any questions we had to do with our build and had some great advice. Thankyou again Courtney!
1 comment
McDonald J.McDonald Jones Homes
Hey Lete, thank you for the lovely feedback about Courtney, she was delighted to read your comments!
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LauraSydney Surrounds, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Dream Home
When starting out in our journey to build our new home with MacDonald Jones Homes, we were fortunate to find such knowledge & experience in Tracey Neilson, Building & Design Consultant.
Tracey’s high level of customer service & expertise helped bring life to our basic design concept and adaptation of the Lyndhurst home to create a style & space to suit our family & lifestyle.
Our new home is everything we dreamed of!
Laura & Craig
1 comment
McDonald J.McDonald Jones Homes
Hi Laura, thank you so much for the great feedback about Tracey, we're so pleased she could help you to create such a special home and the home of your dreams! We hope you make many happy memories there!
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Ron and ElkeIllawarra, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Professional and reliable - great experience
We only just moved to production but we have built with McDonald Jones before and were very happy with support, guidance, professionalism, organisation and construction work and the home. We decided to build again and chose the same builder, especially since we absolutely love the house design (Miami). The team at Oak Flats have been outstanding. The colour choice appointments, including Electrical, were professional and the staff was going out of their way to assist us with any queries. Big thumbs up! This is not an easy job at the best of tim...Read more
es! Special thanks go to our Pre-Construction Coordinator, who has followed up on numerous of our queries despite her busy schedule. As we have built before we are familiar with the process and know there can be delays, beyond the builder’s control. Building a new home is very exciting! We look forward to our next stage and feel confident McDonald Jones will create another masterpiece for us! We can’t wait! Ron & Elke1 comment
McDonald J.McDonald Jones Homes
Hi Ron and Elke, thank you so much for taking the time to provide your feedback, so pleased you are now building your second home with us!
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Find out how McDonald Jones Homes NSW, Oak Flats (South Coast Office) compares to other Home Builders
Know better, choose better.
- NSW, Oak Flats (South Coast Office)
- Verified customer
Great so far.......
It was a true delight to be guided through by Jodee, extremely helpful, knowledgeable and a pleasure to deal with. We are looking forward to the process going forward.
Thank you.
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Jaime and GrantIllawarra, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
We absolutely love our new acerage home
Pre walking through the display homes was such a great way to decide which house best suits. And we looked at a lot of them all over NSW comparing against other companies... but we kept coming back to McDondjones as the quality was the best.
And Len was by far our favoured Sales consultant, and such a lovely man. We seeked him out when he moved offices, to help get the process started... as we felt he was the right fit for us.
Sandy, our Coordinator, was great too. She was lovely to deal with and very helpful, especially at several very stres...Read more
sful times. We feel she went above and beyond to help us out, and can’t thank her enough. And Vicki and Lee from the My Choice studio were very helpful and easy to deal with too... whilst choosing everything up front can be overwhelming, having their guidance at times was invaluable. But the gold star award has to go to Brett Cooper, our building supervisor, who really is one of McDonaldjones ‘rare jewels’.1 comment
McDonald J.McDonald Jones Homes
Hi Jaime & Grant, thank you for giving your feedback on your experience. We will be sure to share your feedback with Len, Sandy, Vicki, Lee and Brett. They will be so happy to have made your experienc... Read more
e so positive. We will also share your comments with management to constantly improve. We are thrilled you love your home... and wish you many, many happy years enjoying it. Kind regards.Similar opinion? Write a review on ieatwords.com.au!
- NSW, Oak Flats (South Coast Office)
- Verified customer
Best consultant!
We have been living in our new home for almost 2 years, building with MJH was a must as we absolutely loved the layout of our home.
Our consultant Tracey Neilsen from Willowdale was incredible. She helped make our dream become a reality and she is an amazing lady that went above and beyond to help in every way possible and she stayed with us every step of the way. She is a thoughtful and generous person as she always tries her best to help people where she can and still continues to make sure her customers are happy and helped us so much throughout the entire process. We can't thank her enough for the help and guidence she gave us. She was and still is our rock and we are lucky to have her as a beautiful friend!
1 comment
McDonald J.McDonald Jones Homes
Hi Teresa, thank you so much for taking the time to provide your feedback on your home, we're so pleased you had such a great experience, we would love to see photos when you have time!
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Patricia I
- 3 reviews
- NSW, Oak Flats (South Coast Office)
- Verified customer
Excellent so far
We have just received our Construction Certificate and just wanted to say we have had a dream run so far. From the girls, Sue and Tayla the Braemar Sales team, to Vicki and Jodee in the Colour studio and our fantastic Project Coordinator Jessica Neale at Oak Flats, the entire process has been positive. I have checked and double checked everything as we went through stages, any issues were addressed and the communication has been fantastic. I hope the next stage is as smooth as the last.
1 comment
McDonald J.McDonald Jones Homes
Hi Patricia, thank you so much for taking the time to provide your review about your experience with our Oak Flats team, they were delighted to read this!
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Shaun H.Illawarra, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
When Only The Best Will Do!!
This is a first for my wife Sonia and I, we have never built a property in the past. Being both in the real estate sales, we understand that service is absolutely everything. From the minute we meet the team and to now, we have both been completely happy with the service and communication. We have just finished our Pre-Construction and could not be happier with all the team - a special mention to Ben and Courtney that were simply outstanding in all aspects of their job. Keep up the great work...
1 comment
McDonald J.McDonald Jones Homes
Hi Shaun. thank you so much for taking the time to provide your review about your experience with our South Coast team, they were delighted to read this!
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McDonald J.McDonald Jones Homes
Thank you so much for the lovely feedback about Sibel and Michelle, please keep us posted on your progress!