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- NSW, Oak Flats (South Coast Office)
- Verified customer
Outstanding service
Our project manager Sandy has been there for us with what was required and necessary to get our project under way with the utmost expediency and advice. She has been readily accessible for any question we have had regarding our project.
1 comment
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Peter C.South-Eastern Region, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Great sales and support
Firstly Len at the Calderwood display is very helpful and knowledgeable. Has some great ideas to tailor a house to suit our second time building a house.
The Oak Flats office have been very patient with me as i have made several changes to the house. Must say Michele is very helpful and knowledgeable.
Colour appointment at MyChoice Nowrwest is a long day with many choices. Our consultant was very good and professional considering the length of the day and dealing with couples making choices.
Very happy at this stage!
1 comment
McDonald J.McDonald Jones Homes
Hi Peter, thank you so much for taking the time to provide your review about your experience with our South Coast team, they were delighted to read this!
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- NSW, Oak Flats (South Coast Office)
- Verified customer
Pre construction
Well we just can't speak highly enough of Sandy and Jodie and the lovely receptionist at oak flats.
This is our first home build....
Sandy has been amazingly quick in follow up and has hit every expectation we could have hoped for. Even when the bank was challenging to say the least... Sandy had everything we needed sometimes within minutes of emailing. Ridiculously efficient.
Jodie made our selections painless. I'm a real handful to deal with. Grumpy old man. And she made this easy. Made great suggestions and quite honestly just took all t...Read more
he pressure off. Huge shout out to the lovely receptionist... I'm so sorry I can't remember her name but wow. You couldn't have a bad day around someone with that positivity. Sales team we probably didn't have the best experience with But that's all in the past after the amazing service from everyone else involved pre construction.... Let's hope the build goes as well and we will be bloody wrapped.1 comment
McDonald J.McDonald Jones Homes
How exciting for you Andrew - your first home to be built! We can't wait to help you create the home of your dreams! We're so pleased to hear Sandy and Jodie have been so helpful, along with our bubbl... Read more
y receptionist who we believe may be Larissa who brightens your day? Thank you also for the feedback about your experience with sales we will be investigating this further. We would love to see photos as the build of your home progresses too, so feel free to keep us updated!Similar opinion? Write a review on ieatwords.com.au!
Find out how McDonald Jones Homes NSW, Oak Flats (South Coast Office) compares to other Home Builders
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AnnIllawarra, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Smooth process and great communication
Our house is nearly completed and we are so excited. From plan to build, the process has been smooth with good clear communication. Based on what we have seen MJH have better quality in their homes and this really made us want to use them. They're showrooms are just dreams. We had some issues with flooring however they worked hard to resolve the issue. In fact, all those little questions that ever arose were quickly addressed. A special thank you to Michele and Joel who have been amazing in manging our build. They work hard and I hope that the workplace values them as assets to the company.
1 comment
McDonald J.McDonald Jones Homes
Hi Ann, thank you for the lovely feedback about our South Coast team, they were delighted read this. We can't wait to see your dream home come to life!
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Ben CadyIllawarra, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
How building Should Be
As first home builders, we went in a little daunted, but MJH have been exceptional. All the minor issues were handled with no issues and the customer service and communication has been excellent, with nothing too hard to answer or left unanswered. They were professional, and explained the minor details clearly for someone that didn't really have a clue about alot of things, and whilst they are a major building team with hundreds of clients, it never felt like you were just another number to them during the build. The process felt personalized a...Read more
nd like those that were working with you cared about you personally, not just your $$. Huge props to Sandy for being able to deliver this sort of feeling from a big name Company. The pre-build team along with my site supervisor, have created a incredible experience and I would highly recommend a build with MJH South coast and the oak flats team.1 comment
McDonald J.McDonald Jones Homes
Hi Ben, thank you so much for the lovely feedback about our South Coast team and in particular Sandy, we are so excited to create your new home and can't wait to see the finished product! Cheers from the MJH team
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WeihongSydney, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Excellent service
The experience of building our new home has been excellent, thanks to the fantastic MJH South Coast team. Words are not enough to express our gratitude to our site supervisor Luke Smith. His passion, knowledge, and great care for his clients have made the journey so smooth and enjoyable. There was no question too silly and no request too crazy, his responses were always prompt and satisfactory, even to an after hour urgent call from us (sorry about that). We were so lucky to have such a great site supervisor and he deserves five stars!
1 comment
McDonald J.McDonald Jones Homes
Hi Weihong, thank you so much for the lovely feedback about our South Coast team and in particular Luke, a great team! We hope you create many happy memories in your new home! Cheers from the MJH team
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barbara18Illawarra, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
My amazing experience
After purchasing my block of land in Renwick last September, I contacted Sue, Tayla and Laura at the Braemar display to assist me in finding my forever home. After many discussions regarding my needs, they came up with the floor plan that suited me perfectly, in addition to making a few slight adjustments which were no problem at all for them. The service I received from the team at Braemar was professional, friendly and efficient, and nothing was ever a problem. As I moved through the process, Jessica Neale was my main point of contact, and sh...Read more
e too was very professional and helpful when it came to explaining the build process and lodging my plans with Council. When an issue arose with my Council application, Tayla from the Braemar display went above and beyond to get this sorted out which allowed my house to be approved straight away. My home is now underway, and I would not hesitate to recommend McDonald Jones and the display team at Braemar to anyone looking to build a new home.1 comment
McDonald J.McDonald Jones Homes
Hi Barbara, thank you for taking the time to provide your feedback about the creation of your forever home, the ladies were so excited to hear your lovely words, we can't wait to see your new dream home come to life! cheers from the MJH team
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Daniel and MoniqueIllawarra, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Excellent Service and Assistance
My fiancé and I are building the San Marino 15. We purchased our home through the Calderwood Sales Team, led by Len Lovell. Len has been of the utmost assistance to us and has always been there to accommodate our needs and concerns. He has diluted the technical jargon involved in building a house and ran us through the entire process so we know what to expect as first home builders. He has provided his specialist opinion when we were unsure on many things which is proven through his knowledge and experience. Having Len available throughout this...Read more
entire experience made it so much easier for us to plan ahead and budget our options. We had MANY questions for him and it was never a chore or a bother for him to answer them. Len continues to go above and beyond for us until we find a solution - so a huge thank you Len, you are definitely an asset to the company! It is always a pleasure visiting you and I am sure we will be back very soon. We just finished up our final Colour Studio appointment in Oak Flats with Jodee Shepherd, who has been such a huge help throughout this process. She was always quick when we requested pricing options and a massive help when suggesting alternatives to stay within our budget. Her professionalism and product knowledge speak for themselves - another great asset for McDonald Jones!1 comment
McDonald J.McDonald Jones Homes
How exciting Monique and Daniel, we can't to see your new home come to life! So pleased to hear Len and Jodee have been so helpful for you, they love watching their customer's homes come to life! Keep... Read more
us updated on your progress and photos if you have time! Cheers from the MJH teamSimilar opinion? Write a review on ieatwords.com.au!
Linda RiskIllawarra, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Can’t wait for our new home
First meeting with Len Lovell at display home at Calderwood was Great told him what we wanted and he gave us exactly what we wanted nothing was a problem he is very professional and knows his stuff we can’t thank him enough
1 comment
McDonald J.McDonald Jones Homes
Hi Linda, thank you so much for the lovely feedback about Len, he sure does know his stuff and goes out of his way to help his customers. We can't wait to see your new home come to life! Cheers from the MJH team
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Find out how McDonald Jones Homes NSW, Oak Flats (South Coast Office) compares to other Home Builders
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JackieIllawarra, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Pre-Construction Review
I have to say that our journey so far with MJH has been so easy!
This is our second new home build and our first with MJH and I have to say that this time around around has been SO much better! The girls at the colour studio at Oak Flats are all very friendly and helpful! Courtney Murphy has been an absolute Angel! Honestly, we could not have asked for more.. The girls treat you like family and nothing seems to be any trouble when you call. We highly recommend MJH and especially Courtney! Looking forward to watching our dream home come to fruition!
1 comment
McDonald J.McDonald Jones Homes
Thank you so much Jackie for taking the time to provide your lovely feedback about Courtney and the ladies in the MyChoice Studio, they were so pleased to read your feedback! We're looking forward to ... Read more
building your home and seeing your dream come to life! Cheers from the MJH teamSimilar opinion? Write a review on ieatwords.com.au!
Emma WIllawarra, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Our dream home!
This is our second build with MJH in 2 years. Again i can not say enough good things. We have just been piered today and looking forward to seeing our home being built. This time around we knew what we wanted and are building the house we originally wanted but couldnt fit on our previous block. Len and the sales team at Calderwood were fantastic and really listened to what we wanted, it made our paperwork much smoother. Colours was an exciting day and we were well prepared this time around. The open studio days were fantastic (werent available ...Read more
last build). Vicki was so helpful. Sandy from the Oakflats office is a true treasure. We had a few minor hicups with the developer and land registration which Sandy resolved. Her communication and knowledge of the industry was reassuring. Yes building is stressful and we are mad to be building again so soon, but wouldnt build with any other builder!1 comment
McDonald J.McDonald Jones Homes
Hi Emma, that is so lovely to hear, building your second home in two years - Wow that's an awesome achievement - well done! We've passed on your lovely comments to Sandy and Vicki, who were so pleased... Read more
to hear your feedback. We can't wait to see our new home come to life! Cheers from the MJH teamSimilar opinion? Write a review on ieatwords.com.au!
Daren BIllawarra, NSW
- 2 reviews
- NSW, Oak Flats (South Coast Office)
- Verified customer
Pre- Construction ..
A big 5 stars for our project co-ordinator Sandy Hanly and the team at Oak Flats .
If not for Sandy my sanity would be a lot more diminished than it is right now . She has been nothing but attentive, contactable and professional through out our pre construction phase .
We finally have a slab after 12 months since our initial deposit . Doing a knock down and re build in the Southern Highlands . Possibly I may have thought things would have moved faster than they did but
Hopefully things will progress a little quicker now . Also Thanks to the sales team at Braemar
Regards Daren..
1 comment
McDonald J.McDonald Jones Homes
Hi Darren, thank you for taking the time to provide your feedback, so glad it's all moving along now, knock down rebuilds can have a few challenges along the way prior to construction starts. Sandy wa... Read more
s so pleased with your feedback also. We can't wait to see you new home come to life! Cheers from MJHSimilar opinion? Write a review on ieatwords.com.au!
- NSW, Oak Flats (South Coast Office)
- Verified customer
My Pre-construction Journey
I would like to say a big Thank you from Courtney Murphey during a pre-construction phase
Courtney did her best to answer our questions and make sure we were up to date with the
progress of our journey with our plans with McDonald Jones and council
I would recommend Courtney and the team to McDonald Jones in the future
Kelly and Frank Daly
1 comment
McDonald J.McDonald Jones Homes
Hey Kelly, thanks so much for the lovely feedback about Courtney, she was so proud to read this, thank you!
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Samuel BosowiecIllawarra, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Pre construction phase
I am a 1st home buying, so driving straight into the deep end with a new build was very daunting.
Mcdonald Jones was by far the most inviting out of all the housing company’s.
Once I committed to MJH, I was appointed Sandy Hanly for the pre construction phase, which I’m so greatful for.
Sandy made this process so easy and smooth, she made sure that I understood every step and process and if I wasn’t sure about anything, Sandy made it very clear to not hesitate to contact her to resolve any issues, and, me being a 1st home buyer, made the whole process not a stress in the world.
Sam.
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- NSW, Oak Flats (South Coast Office)
- Verified customer
Pre-construction journey
Our experience and dealings with Sandy as our project co-ordinator have been positive. Sandy was new when she first started in the role but was able to get up to speed in a very short amount of time.
Sandy was able to clearly explain the next steps involved in the building process and each variation, including why it was required etc.
Sandy was very helpful in trying to resolve issues, especially found in basix, in which she challenged the initial solution in order to find a better more effective solution. I.E offered solar panels in place o...Read more
f a tiny gas boosted solar hot water system. We found communication was frequent and she was able to respond to our questions in a short timeframe. Sandy also listened to our concerns, and investigated the issue and possible solutions.1 comment
McDonald J.McDonald Jones Homes
Hi Anthony, thank you for taking the time to provide this valuable feedback, we have passed your lovely feedback onto Sandy and we are investigating the issues you have also raised. We can't wait to s... Read more
ee your new home come to life! Cheers from the MJH teamSimilar opinion? Write a review on ieatwords.com.au!
Find out how McDonald Jones Homes NSW, Oak Flats (South Coast Office) compares to other Home Builders
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PMKNsw
- NSW, Oak Flats (South Coast Office)
- Verified customer
Fantastic assistance in Oak Flats, Frustrating process from Mac Jones
Our process from Dep paid to building commencement has been 12 months and full of stress, anxiety and disappointment, BUT we are now about to start construction and I have high hopes for a good build now that senior staff (construction side) are involved. [name removed] has been assisting us all the way along, shared our frustrations, pushed on our behalf where possible and answered every question and email we've had. In all honesty, we would have walked away from Mac Jones if it had not been for her support.
Hoping that we can now move forward and enjoy the same support from our building team and move into a beautiful home this year.
2 comments
McDonald J.McDonald Jones Homes
Hi PMK, we are disappointed to hear this and would like to investigate your experience. We would also love to know the name of the team member who has assisted you throughout so we can commend her. Co... Read more
uld you please contact us via private message with your contact details and your job number so we can follow this up for you. Kind regardsHi How do I private message you from here?
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- NSW, Oak Flats (South Coast Office)
- Verified customer
Great service from our site foreman.
We’ve now come to the end of of journey with McDonald Jones Homes. After a long and tiresome journey, our ups and downs. Plenty of stress and worry we were able to rely on our site supervisor to make sure he took the worry and stress away from us.
We are about to take ownership in a few days and are completely happy with the quality of work that has been delivered from Ray and the team. We chose McDonald Jones for knowing they had a quality home.
We’ve had some hurdles and some trying times to negotiate with them however every build is going to have this.
In the end we will be happy with our house and proud to have the best house in the street.
1 comment
McDonald J.McDonald Jones Homes
Hi Greg, thank you for the wonderful feedback, we are so proud to be able to provide you with your new home and we could work through the hurdles to make sure you are happy with your new home. We hope... Read more
you enjoy settling in and making many happy memories there. Please feel free to share your photo's too once you settle in, we would love to see how you style your home! Cheers from the MJH teamSimilar opinion? Write a review on ieatwords.com.au!
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McDonald J.McDonald Jones Homes
Hi there, Sandy was so pleased to read your comments, thank you for the feedback. We can't wait to see your home come to life