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Reviews

4.8

149 reviews
5
(137)
4
(6)
3
(1)
2
(1)
1
(4)
  • Build Stage
    • Pre-Construction (59)
    • Post-Construction (58)
    • Mid-Construction (31)
  • Customer Service
    4.8 (137)
  • Site Admin
    4.7 (87)
  • Timeliness
    4.7 (95)
  • Structural Integrity
    4.8 (65)
  • Plumbing & Waterproofing
    4.6 (53)
  • Electrical & Lighting
    4.7 (51)
  • Flooring
    4.7 (41)
  • Transparency
    4.6 (114)
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Reviewer Photos & Videos

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Cassie D.

Cassie D.Hunter Region, NSW

Excellent Service!

published

We met with Annie at the Hunter studio for our internal selections. What fantastic service and we are so much more confident now with our decisions. Annie was very knowledgable and reassuring throughout the day ensuring that we didn't miss anything. She gave great feedback and suggestions on colours, style and design.



Customer Service
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Cassie, thank you so much for the lovely feedback, Annie was delighted to read your comments! Keep us posted on your progress!

The worst builder

published

Do not trust them what they say they will bite you back when you are about to sign your contract, I have dealt with ACT office and they have no credibility what comes out of there mouth and you expect shock later when you are ready to sign the contract
I had my remote session for contract signing yesterday and was supposed to get paper work but guess what I did not received that yesterday and after sending an email today, I got a call from project Coordinator and updating me that GM has reviewed the job and I have to pay Extra $8000 on top of my contract that we agreed yesterday, they have been playing this game for last 2 years with me and today was last coffin in the nail . Guys please don’t waste your time and money with this builder

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
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2 comments
McDonald Jones Homes
McDonald J.McDonald Jones Homes
Sumandeep
Sumandeep
Siou Yeng Tan

Siou Yeng TanHunter Region, NSW

Perfect in everything

published

The foundation was put in in Mid September and final completion in early February which was well under the estimated time and I was so happy with the construction and all the internal work were done in its finest. Couldn't have asked for more as Shane Romeyn (the site supervisor) was precised in every detail and I could see that he loved what he is doing. He marks all the touch up that needs done as the work was going along and he did that again in the final inspection. Nothing was too hard for Shane. He is always around in the Huntlee and every phone call is only a few minutes away . Would highly recommend using MacDonald Jones for the new built

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Siou Yen Tan, thank you kindly for your feedback about your experience with Shane and the team, we hope you are creating lots of wonderful memories in your new home! We would love to see photos when you have time!



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Murray

MurrayHunter Region, NSW

Excellent

published

Our experience with MJH has been very positive . From Andrew and his sales team, all the girls and Ryan in the selection office to our exceptional site supervisor Cory Eaton, all very professional and co operative . The end result is a fantastic, comfortable and very well finished new home .would not hesitate to use MJH Newcastle again . The contract was too the dollar with no surprises .Get Cory on your build and you are set

Customer Service
Transparency
Site Admin
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Murray, that's great to hear, thank you for the feedback about your experience, we hope you are creating lots of great memories there!

Edgar Kangambeu

Edgar KangambeuHunter Region, NSW

Internal Colour Selction

published

So excited and very impressed with Anne Katte our internal design consultants, she took time to listen to our views and provided solutions beyond our expectations. She exhibited good product knowledge and was helpful with options we seemed not very sure. the product range is quite sufficient. cant wait to commence build

Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Edgar, thank you for your feedback, that's so exciting, we can't wait to see your new home come to life! Keep us posted!

Site Supervisor Riley McNaughton

published

Our site supervisor for our MJH build was Riley McNaughton. Throughout this process he was extremely thorough, respectful and communicated clearly and regularly. Our build was very smooth, however we believe it was because Riley put out many of the 'spot fires' without us even knowing. We have minimal minor issues to put on our defect list. Anyone who has been allocated Riley as their site supervisor will be in very safe hands.

Build StagePost-Construction
Construction End DateFebruary 2020
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Sue, thanks so much for the lovely feedback, we hope you are creating lots of happy memories in your new home!

Vic

VicHunter Region, NSW

Excellent Service

published

We are certainly impressed with the professionalism of the MDJ team, especially our internal colour consultant Marissa Hamling who guided us through out the whole process effortlessly .
Thanks to everyone who have looked after us so far it has certainly been a great experience !
Looking forward to 2020 to see our build come to life ..

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Vic, thanks for the feedback! Keep us posted on your progress, we can't wait to see your home come to life!

Robyn J.

Robyn J.Hunter Region, NSW

  • 2 reviews

Extremely happy with the building of my new home.

published

I am so excited to have handover in two days time! Slab supervisor Elliott was very professional and informative during the slab laying process. The building process with McDonald Jones and especially Site Supervisor Gary Howard has been a pleasure. The site was kept very tidy throughout the build and the construction works are to an excellent standard. Gary has communicated with me at each step and when a couple of glitches came up, he made sure they were amended as soon as it was possible.
I would not hesitate recommending building with MJH to anyone.
Thank you.

Customer Service
Site Admin
Timeliness
Structural Integrity
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Robyn, thank you for the lovely feedback and congratulations on your new hone - we hope you make lots of happy memories there!

Olivia

OliviaHunter Region, NSW

  • 3 reviews

Our exciting build journey

published

We Just finished our slab and I couldn’t be more thrilled Despite a few set backs due to weather our slab was poured today. The communication with our slab supervisor Elliot has been great he kept us informed at each stage we are enjoying our MjH build experience. We are also frequent visitors to the Thornton display homes for measuring furniture and well living the dream imagining how it’s going to look and it’s always great to be greeted and remembered by our sales consultant Andrew even though it’s been a year since signing our contract thanks Andrew for not only being awesome but for also helping us create our dream home that we are so close to being in.

Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Olivia, thank you for the feedback on your experience so far, with Elliott and Andrew, see you soon at the Thornton Display home!

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MJH IS ONE OF THE BEST BUILDERS ...

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
Construction End DateMarch 2020
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Alicia and Andrea, thanks so much for taking the time to provide your feedback about your experience, we can't wait to see your new home, where you can create lots of happy memories!

Daen Muddle

Daen MuddleHunter Region, NSW

So far so good

published

Codie Ellicott and Sarah Broekman from the Waterford County sales office have been brilliant; they are friendly, knowledgeable and usually respond to emails within the hour.

The walkthroughs we have had for the exterior and interior selections were informative and exciting with a wide variety of inclusions it was hard to choose because there were so many amazing options.

Zero complaints from me with this experience so far.

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Dean, thanks so much for the lovely feedback, keep us posted on your progress!

J and L Skeen

J and L SkeenHunter Region, NSW

Excited To Build With McDonald Jones

published

My husband John, and I have never built a new home before. We knew we made the right decision to drop the other 2 companies we were considering, and focus on McDonald Jones.

The moment we met Christine and Rick from the Anchorage display home at Medowie, we were greeted warmly. We couldn't have been looked after any better, with both Christine and Rick understanding the overwhelm of building for the first time. No question we asked was too difficult or mundane for either to answer. It was because of Christine and Rick that we signed on the dotted line.

To date, we have visited that location at least 5 times, and each time we visit to view the house, it's like we are visiting old friends.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, we're so excited for you to be building your first new home! Congratulations! Keep us posted on your progress and thank you for the lovely feedback!

Andrew was a dream to work with!

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there Galleguilles Family, welcome to the McDonald Jones family! We can't wait to buld your dream home, keep us posted on your experiences throughout your progress!

Scotty and Amelia

Scotty and AmeliaHunter Region, NSW

Sales Consultant Stage

published

Early days into our build process and we have not been happier, as first home owners/builders we have no idea what we are doing but Gareth & Alison at Wallis Creek display have been exceptional. Nothing is too difficult, they always make you feel welcome, return phone calls and emails promptly, and I can definitely say it’s been a joy to have them look after our design in the early stages.
We are very much looking forward to the rest of our build if it all goes as smoothly as this!
Thanks again Gareth & Alison

Customer Service
Transparency
Build StagePre-Construction
Construction End DateNovember 2020
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Scotty and Amelia, thank you for the feedback about your building experience with us, Gareth and Alison we're so pleased to read your comments! Keep us posted on your progress!

Sarah and Codie were fantastic. They were always quick to respond to any questions and we highly recommend them

published

We are not at the construction stage yet. We have been a little overwhelmed with the colours process and would have felt more comfortable with our selections if we were given more time at the studio without being rushed by the manager.
Perhaps it should be encouraged to use open appointments at the studio to have ALL selections made prior to external selections.

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Sarah and Brett, thanks for the feedback about your experience so far, keep us posted on your progress!

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K Dudley

K DudleySydney, NSW

Great Sales experience with Mitchell and Cathy

published

Just wanted to call out the great initial Sales discussions I had with Mitchell Pomfrett and Cathy Bejma in my recent sales process. They were informative and provided all the assistance I needed in regards to making my initial House choice easy.
It was a pleasure dealing with them in this initial phase of the process

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, thanks so much for the feedback about Mitchell and Cathy, they love helping their customers create their dream homes!

Excellent

published

We are very happy with all the people we have met & had dealings with so far. The build itself has been smooth, our Site Supervisor Steve White has been excellent providing timely updates and being very flexible to any requests we have had. His attention to detail is incredible. Steve used to call us every Friday to provide updates during the construction period. During the build Steve has identified and rectified issues that we would never have thought of, which will no doubt benefit the look and feel of the home. Thank you, Steve you are the Best! Our experience with McDonald Jones so far has been Brilliant. Awaiting for the completion and move in soon.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Matt, thank you for your feedback on your experience so far, we can't wait to see your new home completed! Be sure to update us with photos too if you have time!

simply the best

published

our visits to the design studio have been exceptional the staff have been so helpful and supportive during the process of choosing all our external and internal designs they have made the process so easy, we have built several homes before but the process with Mcdonald Jones made it a pleasure not a chore

Customer Service
Transparency
Timeliness
Structural Integrity
Build StagePre-Construction
Construction End DateMay 2021
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Peggy, thank you for your feedback on your experience so far, keep us posted on your progress!

The Keatings

The KeatingsHunter Region, NSW

PURCHASE AND DESIGN

published

We have just finished the Design Stage of our new house at Pacific Dunes. The staff at the Thornton Display Centre provided us skilled and supportive advice throughout; their profession, yet friendly approach was impressive. It gave us confidence for the Construction Phase and our hope for a quality build.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi The Keatings! Congratulations on your new home journey and thank you for the feedback. Keep us posted on you progress!

Jennifer and Mark

Jennifer and MarkHunter Region, NSW

Construction Phase Excellent

published

The start of construction was a complete turnaround from the pre-construction phase for the better.
Slab supervisor Eliot Whiley kept us up to date with progress and photos. The quality of the slab is excellent.
Construction supervisor Max Wilson took over the rest of the build. We were living interstate during the build and Max kept us well informed with regular phone calls and photos. Max’s attention to detail, ensuring trades produced a quality product and keeping a clean safe site are exceptional which made our site inspections easier.
Looking forward to handover in a few weeks.

Build StageMid-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Jennifer and Mark, thank you for your honest feedback about your experience with us. We would love to see photos after you have handover of your new home!

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Questions & Answers

vishal m.

vishal m.asked

NSW, Thornton (Newcastle Office)

How long after the slab that mcdonald jones start steel frame. I mean usual dry out time for slab before framing?

Construction time for steel frame single story built for example san marino 16 executive.

Thanku

2 answers
Jordan T.
Jordan T.

About a week for us.

vishal m.
vishal m.

Thanku

Buddha

Buddhaasked

NSW, Thornton (Newcastle Office)

Hi guys do you use waffle pods in your slabs

3 answers
Sue
Sue

They did on our house, we are happy with the process visually as we did not have a terrible cut requiring retaining. The cut was minimal as we had a good flat block.

Gary Higgins
Gary Higgins

No official answer?

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Buddha, yes we do use waffle pods in the slabs.

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